BibliographyAlexander. "Articles, Business Writing Newsletter, Corporate Communications." Business Writing Seminars, Technical Writing Skills. Web. 13 June 2011. <http://www.alexcommunications.com/articles.htm>.

Allora, Ralph. "Episode 29 – Writing Winning Sales Letters." Audio blog post. SalesManagement20. 6 Apr. 2010. Web. 08 June 2011. <http://salesmanagement20.com/blog/2010/04/06/episode-29-writing-winning-sales-letters-with-ralph-allora/>.

Chen, Wei. "What Is a Good Business Letter? - EnglishClub.com." EnglishClub.com - Because People Speak English. 22 Jan. 2011. Web. 13 June 2011. <http://my.englishclub.com/profiles/blogs/what-is-a-good-business-letter?id=2524315:BlogPost:913288>.

Doyle, Alison. "Business Letter Template - General Business Letter Template." Job Search - Jobs, Resume & Interview Advice from About.com. Web. 11 June 2011. <http://jobsearch.about.com/od/morejobletters/a/businessletter.htm>.

Gossimer. "How to Write a Business Letter? | Facebook." Welcome to Facebook - Log In, Sign Up or Learn More. 13 June 2010. Web. 10 June 2011. <http://www.facebook.com/note.php?note_id=399864426706>.

Hymas, Valerie, Dudderar, Jody. "Reference Letters and Language Evaluations." Fulbright Applicant Newsletter (27 Sept. 2006): 1-2. Print.

Johnston, Lynn G. "Business Writing." Web log post. Business Writing. 10 June 2011. Web. 11 June 2011. <http://www.businesswritingblog.com/>.

Bibliography II"Letter of Adjustment Samples in Reply to a Customer Complaint." Docstoc –Documents, Templates, Forms, Ebooks, Papers & Presentations. Web. 10 June 2011. <http://www.docstoc.com/docs/13563455/Letter-of-adjustment-samples-in-reply-to-a-customer-complaint>.

McLean, Scott. Business Communication for Success. Flat World Knowledge, 2010. Print.

Miller, Katherine. "Communication Monographs." Communication Monographs (2007). National Communication Association. 2007. Web. 10 June 2011. <http://www.natcom.org/Default.aspx?id=426&libID=447>.

"Purdue OWL: Basic Business Letters." Welcome to the Purdue University Online Writing Lab (OWL). Web. 10 June 2011. <http://owl.english.purdue.edu/owl/resource/653/01/>.

"Test: Business Letter Basics." Free English Tests for ESL/EFL, TOEFL®, TOEIC®, SAT®, GRE®, GMAT®. Web. 11 June 2011. <http://www.english-test.net/esl/learn/english/grammar/ai139/esl-test.php>.

UpWritePress. “The Key Forms of Business Writing: Basic Letter” Tutorial. 6 Mar. 2009. YouTube. 10 June 2011.

"Writing Competitions in Aid of Charities | Win a Cash Prize & Literary Glory Whilst Helping a Charity." Eastern Light EPM - Web Design - Entertainment - Publishing - Marketing - Business Opportunities - Competitions. WordPress. Web. 12 June 2011. <http://easternlightepm.com/excelforcharity/>.

UpWritePress. “The Key Forms of Business Writing: Basic Letter” Tutorial. 6 Mar. 2009. YouTube. 10 June 2011.