193

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Development Dynamic Final Report of the Digital

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pageseshtmlgt

Agarwal Ashok ed (2007) ldquoe-Governance Case Studiesrdquo

Hyderabad Universities Press

Agarwal Kamlesh and N Tiwari (2002) ldquoIT and Indian Legal

Systemrdquo Macmillan India

Agarwal NP and Sajan C Jain (2003) ldquoInformation

Technology and E-Commercerdquo Raj Publishing Jaipur

Agrawal A Shah P and Wadhwa V (2008) ldquoEGOSQ-Users‟

assessment of e-governance online-services A quality

measurement instrumentationrdquo

Source httpwwwcsi-sigegovorg124_361pdf

Retrieved April 1 2010

Ahuja M and A P Singh (2006) ldquoEvaluation of Computerisation

of Land Records in Karnatakardquo Economic and Political

Weekly pp 69-77

Aichholzer G (2004) ldquoScenarios of e-Government in 2010 and

implications for strategy designrdquo Electronic Journal of

e-Government 2(1) pp 1-10

Ajay Shah ldquoImproving governance using large IT systemsrdquo

Anurag RastogiGhan Shyam Bansal and Gurpreet Singh Saini

ldquoHALRIS HARIS Bridge

Anwar Jafri Amitabh Dongre VN Tripathi Aparajita Aggarwal

and Shashi Shrivastava (2002) ldquoInformation

Communication Technologies and Governance The

Gyandoot Experiment in Dhar District of Madhya Pradesh

Indiardquo Working Paper 160

194

Asgarkhani Mehdi ldquoA Strategic Framework for Electronic

Governmentrdquo Proceedings of the 22nd National IT

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Ashcraft MH (1994) ldquoHuman Memory and Cognitionrdquo

HarperCollins College Publications NY USA

Atanu Kumar Das ldquoE Governance in Indiardquo Indian Express

Newspapers Bombay Limited

Backus Michael (2001) ldquoe-Governance and Developing

Countries Introduction and Examplesrdquo

Source httpwwwftpiicdorgfilesresearchreports

report3pdf

Bagga RK Kenneth Keniston and Rohit Raj Mathur eds

(2005) ldquoThe State IT and Developmentrdquo Sage Publication

New Delhi

Ballantine JA and Stray SJ (1999) ldquoInformation systems and

other capital investments evaluation practices comparedrdquo

Logistics and Information Management 12 pp 78-93

Banerjee Abhijit and Lakshmi Iyer (2005) ldquoHistory Institutions

and Economic Performancerdquo American Economic Review

95pp 1190-1213

Banerjee Utpal K ed (1987) ldquoComputer Applications for Rural

Developmentrdquo Vikas Publishing House Pvt Ltd New Delhi

Bannister F and Connolly R (2009) ldquoNew Problems for Old An

exploration of e-governancerdquo Paper presented in EGPA

Annual Conference Organized by Ministry of Finance the

Economy and Investment Malta 2-5 September

Bansal GS (2007) ldquoHaryana-On the Path of NeGP

Implementationrdquo Informatics p7

194

Asgarkhani Mehdi ldquoA Strategic Framework for Electronic

Governmentrdquo Proceedings of the 22nd National IT

Conference Colombo Srilanka pp 59-60

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ic20F ra mewo rk20For2 OElectronic2 OGovern

ment_medi 20Asga rkan i20 Ietter20size doc

Ashcraft MH (1994) ldquoHuman Memory and Cognitionrdquo

HarperCollins College Publications NY USA

Atanu Kumar Das ldquoE Governance in Indiardquo Indian Express

Newspapers Bombay Limited

Backus Michael (2001) ldquoe-Governance and Developing

Countries Introduction and Examplesrdquo

Source httpwwwftpiicdorgfilesresearchreports

report3pdf

Bagga RK Kenneth Keniston and Rohit Raj Mathur eds

(2005) ldquoThe State IT and Developmentrdquo Sage Publication

New Delhi

Ballantine JA and Stray SJ (1999) ldquoInformation systems and

other capital investments evaluation practices comparedrdquo

Logistics and Information Management 12 pp 78-93

Banerjee Abhijit and Lakshmi Iyer (2005) ldquoHistory Institutions

and Economic Performancerdquo American Economic Review

95pp 1190-1213

Banerjee Utpal K ed (1987) ldquoComputer Applications for Rural

Developmentrdquo Vikas Publishing House Pvt Ltd New Delhi

Bannister F and Connolly R (2009) ldquoNew Problems for Old An

exploration of e-governancerdquo Paper presented in EGPA

Annual Conference Organized by Ministry of Finance the

Economy and Investment Malta 2-5 September

Bansal GS (2007) ldquoHaryana-On the Path of NeGP

Implementationrdquo Informatics p7

195

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s statepagepdfs10pdf

Barber B R (1984) ldquoStrong Democracy Participatory Politics for

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Bardhan Pranab (2005) ldquoAn Economist‟s Approach to

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pp 341-48

Barrett Pat on (2002) ldquoAccountability and Governance in a

Changing Australian Public Servicesrdquo A debate in

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Basu S (2004) ldquoE-government and Developing Countries An

Overviewrdquo International Review of Law Computers and

Technology Volume 18 No 1 Carfax Publishing

Balnaves Mark Lucas Walsh and Brian Shoesmith (2005)

ldquoParticipatory technologies The use of the internet in civic

participation and democratic processesrdquo Development

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SourcehttpwwwpubIic-policyunimelbeduauegove-

mancepapers03_Balna pdf

Bedi Kiran Parminder Jeet Singh Sandeep Srivastava

Governmentnet(2001) Sage Publications India Private

Limited

Beilly Thomas B (2001) ldquoElectronic Governance and Electronic

Democracy Living and Working in the Connected Worldrdquo

Source httpwwwreleyisIndeltacomPublications New

Doc Study 2001 -Completedoc

Best M and Kumar R (2008) Sustainability failures of rural

telecenters Challenges from the sustainable access in

rural India (sari) project Information Technologies and

International Development 4(4) pp 31-45

196

Bhatnagar S (2003) ldquoE-government as a tool for Improving

Public Sector Performancerdquo Paper Presented in Future

Vision 2010 Symposium

Bhatnagar Subash (2002) ldquoE-Governmentrdquo Sage Publication

New Delhi

Bhatnagar S (1997) ldquoElectronic commerce in India The

untapped potentialrdquo Electronic Markets 7(2) pp 22-24

Bhatnagar Subhash and Schware Robert eds (2000)

ldquoInformation and Communication Technology in

Development Cases from Indiardquo Sage Publications New

Delhi

Bhatnagar Subhash and Nupur Singh (2009) ldquoResults from a

Study of Impact of E-government Projects in Indiardquo

Proceedings of the Third International Conference on ICTD

Bhatnagar Subhash (2003) ldquoPublic Service Delivery Does E-

Government Helprdquo Annual Bank Conference on

Development Economics The World Bank South Asia

Component Bangalore

Bhatnagar Subhash (2004) ldquoE-Government From Vision to

Implementation A Practical Guide with Case Studiesrdquo

Sage Publications New Delhi

Bhattacharya Jagjit ed (2006) ldquoTechnology in Governmentrdquo

GIFT Publishing New Delhi

Bishop Patrick and Lori Anderson ldquoE-Government to E-

Democracy bdquoHigh Tech Solutions to bdquoNo Tech‟ Problemsrdquo

Available at httpwwwpublicpolicyunimelb eduau

egovernancepapers05_Bishoppdf

Blackler F and Brown P (1996) ldquoTheory and Practice in

Evaluation The Case of the New Information

Technologiesrdquo Information Systems Assessment IFIP WG

92 Working Conference International Federation for

Information Processing and Dutch Society for Informatics

197

Booz Allen Hamilton (2002) ldquoInternational e-economy

benchmarking the world‟s most effective policies for the

e-economyrdquo Information Age Partnership

Brixi Hana Polackova and Allen Schick eds (2002)

ldquoGovernment at Risksrdquo The World Bank and Oxford

University Press New York

Bucy EP (2000) ldquoSocial access to the Internetrdquo Harvard

International Journal of PressPolitics 5(1)gt 50- 61 Office

of the e-Envoy (2001) UK online report 2001

Bussell Jennifer (2010) ldquoWhy Get Technical Corruption and

the Politics of Public Service Reform in the Indian Statesrdquo

Comparative Political Studies 43 pp 1230-57

Cabinet Office (2000) ldquoEGov - Electronic Government Services

for the 21st Centuryrdquo Performance and Innovation Unit

HMSO London UK

Cabinet Office (2000) ldquoUK online annual reportrdquo Cabinet Office

Source httpwwwe-envoygovuk

Casapulla G de Cindo F and Ripamonti L (2001) ldquoCommunity

networks and access for all in the era of the free Internet

bdquoDiscovering the Treasure ‟ of community In L Keeble and

B Loader (Eds) Community informatics Shaping

Computer-Mediated Social Relations Routledge London

Caseley Jonathan (2004) ldquoPublic Sector Reform and Corruption

CARD Facade in Andhra Pradeshrdquo Economic and Political

Weekly 13 March pp 1151-56

Center for Global Communications (2001) ldquoConference Report

Digital Opportunity Forum-Asian Diversity and the Role of

Japanrdquo Tokya Source httpwww glocomacjp

Centre for Electronic Governance IIM Ahmedabad November

2002 bdquoComputerised Interstate Check Posts of Gujarat

State India A Cost Benefit Evaluation Study

198

Centre for Democracy and Technology CDT (2002) ldquoE-

Government Handbook for Developing Countriesrdquo

Washington DC

Source http wwwcdtorgegov handbook 2002-11-

14egovhandbookpdf

Chandra Ramesh (2003) ldquoInformation Technology in 21

Centuryrdquo Kalpaz Delhi

Chauhan R (2009) ldquoNational e-Governance plan in Indiardquo IIST-

Report No 414 URL httpwwwiistunuedu www

docstechreportsreportsreport414pdf

Chircu AM and Kauffman RJ (2000) ldquoLimits to value in

electronic commerce related IT investmentsrdquo Journal of

Management Information Systems pp 59-80

Cisco Systems (2004) ldquoFull Service Branch Networks in

Governmentrdquo Cisco Systems

Citizen Centricity ldquoE Governance in Andhra Pradeshrdquo

Department of Corporate Strategy and International

Business Michigan Business School

Clark Tony and Peter Abbinga ldquoEnabling independent and

empowered participation in the electronic democratic

process by people with disabilitiesrdquo

Sourcehttpwwwpublic-policyunimelbeduau

egovernancepapers08_Clarkepdf

Clift Steven ldquoe-Governance to E-Democracy Progress in

Australia and New Zealand toward Information-Age

Democracyrdquo the Commonwealth Centre for Electronic

Governance

Source httpwwwpublicusnetarticlesaunzedem html

Cohen WM and Levinthal DA (1990) ldquoAbsorptive capacity a

new perspective on learning and innovationrdquo

Administrative Science Quarterly pp 128-152

199

Commonwealth Secretariat (1995) ldquoFrom Problem to Solutionrdquo

Commonwealth Secretariat Publications London

CP Chandrasekhar (2002) ldquoThe Diffusion of Information

Technology and the Implications for Global Development A

Perspective Based on the Indian Experiencerdquo

Cullen R and Houghton C (2000) ldquoDemocracy online An

assessment of New Zealand government web sitesrdquo

Government Information Quarterly pp 243-267

Cyberspace Policy Research Group (wwwcyprgarizonaedu)

Davis Jennifer (2004) ldquoCorruption in Public Service Delivery

Experience from South Asia‟s Water and Sanitation

Sectorrdquo World Development 32 pp 53-71

Dawes SS Bloniarz PA Kelly KL (1999) ldquoSome Assembly

required Building a Digital Government for the 21st

Centuryrdquo Report of a Multidisciplinary Workshop Held in

October 1998

Sourcehttpwwwctgeduresearchworkshop

dgfinalreportpdf (Reference taken from E Tambouris S

Gorilas and G Boukis ldquoInvesti-gation of Electronic

Governmentrdquo p 2 Available at httpwwwegov-

projectorgegovsite tambourisp) anhell-enic Pdf

De Zwart Frank (1994) ldquoThe BureaucraticMerry-go-round

Manipulating the Transfer of Indian Civil Servantsrdquo

Amsterdam University Press Amsterdam

Department of Information Technology GOI National

e-Governance Plan

Sourcehttpwwwmitgovincontentnational-e-governance-

plan

Department of Information Technology Gol State Wide Area

Network Scheme

Sourcehttpwwwmitgovincontentstate-wide-area-

network-swan

200

Department of IT GOI IT Act 2000 and IT Act 2008 (amended)

available at httpwwwmitgovincontentview-it-act-

2000 and httpwwwmitgovinsitesuploadfiles

ditfilesdown loadsitact2000it_amendment_act2008pdf

Deutsch Karl W (1951) ldquoThe Nerves of Governmentrdquo The Free

Press Glencoe Illinois 1963 (ii) Talcott Parsons The

Social System the Free Press Glencoe Illinois

Development Informatics ltwwwmanacukgt Institute of

Development Policy

Dey Bata K (2000) ldquoE-governance in India Problems

Challenges and Opportunities - A Futures Visionrdquo Indian

Journal of Public Administration Special Number on e-

Governance

Drishti Foundation Annual Report Financial Year 2005-06

Office of the Drishti Foundation New Delhi

Drucker PF (1999) ldquoBeyond the Information Revolutionrdquo

Atlantic Monthly volume 284 No-4

Dynamic Integration of Property Registration and Land Records

Administration in Haryanardquo e-Governance Case Studies

Ashok Agarwal (Eds) (India Universities Press 2007)

p 309

Sourcehttpwwwcsi-sigegovorgcasestudies25_ halris

pdf

E Tambouris (2001) ldquoAn integrated platform for realising

online one-stop government the eGOV projectrdquo

Proceedings of the DEXA International Workshops IEEE

Computer Society Press Los Alamitos

e-Governance and Developing Countries-Introduction and

examples Michiel Backus RESEARCH REPORT No 3

April 2001

e-Governance Assessment Frameworks Department of

Information Technology Government of India

201

e-Governance Report for India - Tech Foundation Department of

Information Technology (DoIT) Government of Punjab

E-governance-benefits and challenges August 07th 2006

http wwwblogcrmcome-governance-benefits-and-

challenges php

El-Battahani Atta Crisis ldquoPolitics and Governance in the

Sudan University of Khartoum Sudan

Source httpwwwossreanetrwgoodgover-03htm

Election Commission of India (2007) ldquoHandbook for

Candidatesrdquo Electoral Commission of India New Delhi

E-Strategy ldquoAn Entry Ramp to the E-Societyrdquo

Telecommunication Development Bureau International

Telecommunication Union Switzerland

Europe RAND Benchmarking e-Government in Europe and the

US The Netherlands RAND 2003

SourcehttpwwwrandorgpublicationsMRMR1733M

R1733 pdf

European Commission e-Government in the EU in the Next

Decade The Vision and Key Challenges (Spain EU 2004)

Source httpwwwjrceshomepublicationspublica-

tions html

European Union Top of the Web Survey on Quality and Usage

of Public E-Servicesrdquo (EU 2003)

Sourcehttpwww topofthewebnet docsFinalreport_

2003Qualityand_usagepdf

Executive Brief bdquoA transformation-led journey to efficient citizen-

focused public services the bolder path‟ IBM Business

Consulting Services 2005

Fang Z (2002) ldquoe-Government in digital era concept practice

and developmentrdquo International Journal of the Computer

the Internet and Management 10(2) pp 1-22

202

Fang Zhiyuan (2002) ldquoE-Government in Digital Era Concept

Practice and Developmentrdquo International Journal of The

Computer the Internet and Management Vol 10 No2

Source-httpwwwJournalaueduijcim2002

may02articlel pdf

Farhad Hossain (2005) ldquoe-Governance Initiatives in Developing

Countries Helping the Rich or Creating Opportunities for

the Poorrdquo Asian Affairs Vol 27 No 4 pp 5-23 October-

December 2005

Source httpwwwcdrborgjournal 20054lpdf

Federal Agency for Security in Information Technology (BSI) bdquoTop

priority E-Government Guidelines for Heads of Public

Agenciesrdquo E-government Manual (Born BSI 2004)

Source httpwwwe-government-handbuchde

Fifth Framework Program of the EC User-friendly Information

Society (1ST) Key Action I Systems and Services for the

Citizen 2001

Financial Express (2010) ldquoBeyond Corruption in Maharashtrardquo

Source-httpwwwfinancial-expresscomnewsbeyond-

corruption-in-ma-harashtra711067 o

Frankel Francine (2005) ldquoIndia‟s Political Economy 1997-2004

second edition Oxford University Press New Delhi

Gaby Sharon and Paul Henman ldquoE-Health Transforming

doctor-patient relationships with a dose of technologyrdquo

Source-httpwwwpublic-policyunimelbeduau

egovernancepapers 1 l_Gabypdf

General Accounting Office (2001) ldquoElectronic government

Challenges must be addressed with effective leadership

and managementrdquo GAO-01-959T p 1-2

Gill SS (2004) ldquoInformation Revolution and Indiardquo Rupa and

Co New Delhi

Global Information Technology Report 2007-08

202

Fang Zhiyuan (2002) ldquoE-Government in Digital Era Concept

Practice and Developmentrdquo International Journal of The

Computer the Internet and Management Vol 10 No2

Source-httpwwwJournalaueduijcim2002

may02articlel pdf

Farhad Hossain (2005) ldquoe-Governance Initiatives in Developing

Countries Helping the Rich or Creating Opportunities for

the Poorrdquo Asian Affairs Vol 27 No 4 pp 5-23 October-

December 2005

Source httpwwwcdrborgjournal 20054lpdf

Federal Agency for Security in Information Technology (BSI) bdquoTop

priority E-Government Guidelines for Heads of Public

Agenciesrdquo E-government Manual (Born BSI 2004)

Source httpwwwe-government-handbuchde

Fifth Framework Program of the EC User-friendly Information

Society (1ST) Key Action I Systems and Services for the

Citizen 2001

Financial Express (2010) ldquoBeyond Corruption in Maharashtrardquo

Source-httpwwwfinancial-expresscomnewsbeyond-

corruption-in-ma-harashtra711067 o

Frankel Francine (2005) ldquoIndia‟s Political Economy 1997-2004

second edition Oxford University Press New Delhi

Gaby Sharon and Paul Henman ldquoE-Health Transforming

doctor-patient relationships with a dose of technologyrdquo

Source-httpwwwpublic-policyunimelbeduau

egovernancepapers 1 l_Gabypdf

General Accounting Office (2001) ldquoElectronic government

Challenges must be addressed with effective leadership

and managementrdquo GAO-01-959T p 1-2

Gill SS (2004) ldquoInformation Revolution and Indiardquo Rupa and

Co New Delhi

Global Information Technology Report 2007-08

203

Sourcehttpwwwmaitcomadminenewsimages

e-NL20 on20 Global20 IT20Report 2008pdf

Government of Bangladesh Unlocking the Potential National

Strategy for Accelerated Poverty Reduction (Dhaka

Preliminary Draft Planning Commission 2004)

Government of India (2006a) ldquoNational e-Governance Plan

Ministry of Information Technology‟ viewed on 12

December 2010

Source-(httpmitgovincontentnational-e-governance-

plan)

Government of India (2006b) ldquoIndia e-Readiness Assessment

Report 2006 For statesunion Territories Department of

Information Technology New Delhi

Government of India (2010) Ministry of communications and

information technology department of information and

technology National e-Governance plan Meeting of the

National e-Governance Advisory Group background papers

Source- httpwwwmitgovinsitesupload filesdit

filesdocuments 12thNov_NAG2611l0pdf

Government of India (2011) ldquoMinistry of finance Economic

Survey

Government of Italy and the United Nations Department of

Economics ad Social Affairs ldquoPlan of Action e-Governance

for Developmentrdquo (Italy May 2002)

Source- httpwwwituintwsisdocsPlan of Action on

egovdoc

Gramatikov Martin (2002) ldquoOut Sourcing of Pubic Information

Systemsrdquo Public Management Forum Vol VII Nos 2-3

Greece

Source-httpwwwuntcentreorgother-rootnewsletters

pmf 2 pdf

204

Gupta Asha ldquoImpact of e-Governance on the Shifts in Paradigm

and Conflicts in Valuesrdquo Available at httpwwwiias-

iisa0rgepubligrey-literaturePagesseoul-2004aspx

Gupta DK (2003) ldquoE-Administrationrdquo Rajat Publication New

Delhi

Gupta M P (2003) ldquoTowards E-Government Management

Challengesrdquo Tata McGraw Hills Publications New Delhi

Gupta M P Kumar P and Bhattacharya J (2004)

ldquoGovernment onlinerdquo Tata McGraw-Hill New Delhi

Gupta MP (2004) Promises of e-Governance Operational

Challengesrdquo Tata McGraw Hills Publications New Delhi

Gupta MP Prabhat Kumar and Jaijit Bhattacharya (2004)

ldquoGovernment online Opportunities and Challengesrdquo Tata

McGraw-Hill Publishing Company Limited New Delhi

Gupta MP (2004) ldquoPromise of e-Governance-Operational

Challengesrdquo Tata McGraw-Hill Publishing Company

Limited New Delhi

Gupta Piyush and RK Bagga eds (2008) ldquoCompendium of e-

Governance Initiatives in Indiardquo Universities Press

Hyderabad

Haque M Shamsul (2002) ldquoe-Governance in India Its Impacts

on Relations Among Citizens Politicians and Public

Servantsrdquo International Review of Administrative Science

68 (2)

Harris R Kumar A and Balaji V (2003) ldquoSustainable

telecentresrdquo Two cases from India In S Krishna and S

Madon (Eds) The digital challenge information technology

in the development context pp 124-136 Ashgate

Publishing Ltd

Hart-Teeter ldquoE-Government The Next American Revolution

ldquoCouncil for Excellence in Government DC Washington

Source- httpwww excelgovorg

205

Heeks R (2008) ldquoThe next phase of applying ICT for

international developmentrdquo IEEE Computer Society 41(6)

pp 26-33

Heeks Richard (2001) ldquoBuilding e-Governance for

Development A Framework for National and Donor Actionrdquo

IDPM University of Manchester

Source-http www Idpmmanacukidpmigovl2htm

Heeks Richard (2001) ldquoUnderstanding e-Governance for

Developmentrdquo IDPM University of Manchester

Source- httpwwwidpmmanacukidpmigovllhtm

Heeks Richard ed (2001) ldquoReinventing Government in the

Information Age International Practice in IT-enabled Public

Sector Reformrdquo Routledge Washington

Heeks Richards ldquoInformation and Communication Technologies

Poverty and Developmentrdquo Development Informatics

Source-wwwmanacukgtinstituteofdevelopmentandman

agement manchester

Heller Patrick (2000) ldquoDegrees of Democracy Some

Comparative Lessons from Indiardquo World Politics 52

pp 484-519

Henman Paul and Mitchell Dean (2004) ldquoThe governmental

powers of welfare e-administrationrdquo Electronic Governance

Conference Centre for Public Policy University of

Melbourne Melbourne Victoria

Source-httpwwwpublic-policyunimelbeduau

egovernance papers 15_henmanpdf

Hosman L and Fife E (2008) ldquoImproving the prospects for

sustainable ICT projects in the developing worldrdquo

International journal of Media and Cultural Politics 4(1)

pp 51-69

Hota PC ldquoCommittee on Civil Service Reformsrdquo

Source- wwwdarpgnicin

206

IBM Business Consulting Services (2003) ldquoHow e-government

are you e-government in France State of play and

perspectivesrdquo IBM Public Sector in collaboration with IBM

Institute for Business Value Europe Middle East Africa

IBM Business Consulting Service

IBM e-government infrastructure (2001) ldquoCreating an

infrastructure for e-government enabling government

innovationrdquo e-government strategy and solutions team

IBM Public Sector

ICUBE - Internet In India (or I-Cube as it is known popularly) is

an annual study designed to be a strategic tool for the

marketers to tap the benefits of the Internet First initiated

in the year 1998 the latest sequel 2001 covers eight

modules apart form the main volume The eight modules

are ISP Broadband Home Shopping Online Finance

Content Report Mobile Data Service Report Online

Banking and Public Access Kiosk

Indian Journal of Public Administration (2000) ldquoInformation

Technology and Public Administrationrdquo Special Issue

Volume XLVI 3 IIPA New Delhi

Irani Z (2002) ldquoFramework for the evaluation of information

systemsrdquo The International Journal of Information

Technology Management 1(2) pp 143-167

Irani I el al (2005) ldquoEvaluating e-government learning from

the experiences of two UK local authoritiesrdquo Info Systems

Journal pp15 61-82

Irani Z and Love PED (2001) ldquoThe propagation of technology

management taxonomies for evaluating investments in

information systemsrdquo Journal of Management Information

System 17 pp 161-177

IT Policy Government of Haryana

Source- http haryana nicinpolicies it_policyhtm

207

ITU World Telecommunication Development Report 2003 (ICTs

and the Millennium Development Goals) Geneva ITU

Source- httpituint

Iype George (2004) ldquoHow Much Does an Election Costrdquo Rediff

Election Special

Source-httpwww rediff comelection2oo4mar

26espec htm viewed on 14 December 2010

Jain R (2002) ldquoEditorial Preface The Internet in Developing

Countriesrdquo Journal of Global Information Technology

Management Marietta 5(1) pp 1-3

Jenkins Gord ldquoObservations from the Trenches of Electronic

Government An Internet contentrdquo

Source- http www acmorgubiquityviewsgJenkins

html

Jenkins Rob (2006) ldquoDemocracy Development and India ‟s

Struggle against Corruptionrdquo Public Policy Research

Jho Whasun ldquoChallenges for e-governance protests from civil

society on the protection of privacy in e-government in

Koreardquo

Source- httpwwwrunlfil-betalucacICTS1_2006

jhopdf

Jones S and Hughes J (2001) ldquoUnderstanding IS evaluation

as a complex social process a case study of a UK local

authorityrdquo European Journal of Information Systems 10

pp 189-203

Kalra Sonal ldquoE-Government Toolkit for Developing Countriesrdquo

UNESCO New Delhi

Kaylor C Deshazo R and Eck VD (2001) ldquoGauging

e-government A report on implementing services among

American citiesrdquo Government Information Quarterly 18

pp 293-307

208

Kelly Gavin and Stephen Muers (2003) ldquoWorld Public Sector

Report E-Government at the Cross-Roadsrdquo UN New York

Source- httpunpanlunorg intradocgroups public

documents ununpan 01273 3 pdf

Kelt Donald F (2000) ldquoThe Global Public Management

Revolution A Report on the Transformation of Governancerdquo

The Brookings Institution Washington

Keniston Kenneth Deepak Kumar (2004) ldquoIT Experience in

India Bridging the Digital Dividerdquo Sage Publications New

Delhi

Keniston Kenneth ldquoIT For The Common Man Lessons from

Indiardquo

Kenny C (2002) ldquoInformation and communication technologies

for direct poverty alleviation Costs and benefitsrdquo

Development Policy Review 20(2) pp 141-157

Kettle Donald F (2002) ldquoThe Transformation of Governancerdquo

JHU Press

Kieron O‟hara and David Stevens (2006) ldquoInequalitycom

Poverty Power and Digital Dividerdquo One world Publications

Oxford

Kiran Bedi Parminder Jeet Singh and Sandeep Srivastava

(2001) ldquoGovernment netrdquo Sage Publications New Delhi

Kiran G R (2002) ldquoFront-End First Citizen Payment at

FRIENDS Centres in Keralardquo UNPAN e-Government for

Development SuccessFailure Case Studies 17 viewed on

14 December 2010

Source- httpwwwegov4dev0rgfriendshtm

Kochhar S and Dhanjal G (2004) ldquoFrom governance to e-

governance An initial assessment of some of India ‟s best

projectsrdquo Technical report Skoch Consultancy Services

New Delhi

209

Kotok A (2002) ldquoStandards-Based Methodology for US E-

Government Initiativesrdquo Data Interchange Association

Kotsiopoulos I N Paparoidamis G Kolomvos P

Rentzepopoulo (2009) ldquoBringing Together and Accelerating

e-Government Research in the EU Innovative Government

Maturity and Transferrdquo DG Information Society and Media

European Commission Report

Source-httpwwwepracticeeu filesinnovation_report _

0pdf

Kuk G and Yeung F (2002) ldquoInteractivity in e-commercerdquo

Journal of Electronic Commerce Quarterly 3 (3) pp 223-

234

Kumar G G (2004) ldquoKerala Verdict against Non-Performance

and Congress Factionalimsrdquo Economic and Political

Weekly

Kumar MP (2005) ldquoe-Seva Transforming service delivery to

citizens in Andhra Pradeshrdquo In RK Bagga K Keniston

and RR Mathur (Eds) The state IT and development

Sage New Delhi pp207-13

Kuriyan R and Ray I (2009) ldquoE for ldquoExpressrdquo Seeing the

Indian State through ICTDrdquo Proceedings of the 3rd

IEEEACM International Conference ICTD

Kuriyan Renee and Isha Ray (2009) ldquoOutsourcing the State

Public-Private Partnerships and Information Technologies

in Indiardquo World Development 37

Kutluoglu U (2010) ldquoWhat citizens want from e-governmentrdquo

Source-httpwwwepracticeeuenblog315055

Retrieved March 23 2010

Lal Bhavya (1999) ldquoInformation and Communication

Technologies for Improved Governancerdquo Abt Associates

Inc Cambridge pp 8-9

Source- httpwwwabtassoc xom reportsictpdf

209

Kotok A (2002) ldquoStandards-Based Methodology for US E-

Government Initiativesrdquo Data Interchange Association

Kotsiopoulos I N Paparoidamis G Kolomvos P

Rentzepopoulo (2009) ldquoBringing Together and Accelerating

e-Government Research in the EU Innovative Government

Maturity and Transferrdquo DG Information Society and Media

European Commission Report

Source-httpwwwepracticeeu filesinnovation_report _

0pdf

Kuk G and Yeung F (2002) ldquoInteractivity in e-commercerdquo

Journal of Electronic Commerce Quarterly 3 (3) pp 223-

234

Kumar G G (2004) ldquoKerala Verdict against Non-Performance

and Congress Factionalimsrdquo Economic and Political

Weekly

Kumar MP (2005) ldquoe-Seva Transforming service delivery to

citizens in Andhra Pradeshrdquo In RK Bagga K Keniston

and RR Mathur (Eds) The state IT and development

Sage New Delhi pp207-13

Kuriyan R and Ray I (2009) ldquoE for ldquoExpressrdquo Seeing the

Indian State through ICTDrdquo Proceedings of the 3rd

IEEEACM International Conference ICTD

Kuriyan Renee and Isha Ray (2009) ldquoOutsourcing the State

Public-Private Partnerships and Information Technologies

in Indiardquo World Development 37

Kutluoglu U (2010) ldquoWhat citizens want from e-governmentrdquo

Source-httpwwwepracticeeuenblog315055

Retrieved March 23 2010

Lal Bhavya (1999) ldquoInformation and Communication

Technologies for Improved Governancerdquo Abt Associates

Inc Cambridge pp 8-9

Source- httpwwwabtassoc xom reportsictpdf

210

Layne K and Lee J (2001) ldquoDeveloping fully functional E-

Government a four-stage modelrdquo Government Information

Quarterly Vol 18 No 2 pp 122-136

Lefley F and Sarkis J (1997) ldquoShort-termism and the

appraisal of AMT Capital projects in the US and UKrdquo

International Journal of Production Research 35 pp 341-

355

Lenhart A Rainie L Fox S Horrigan J and Spooner T

(2000) ldquoWho‟s not onlinerdquo 57 of those without Internet

access say they do not plan to log on Pew Internet and

American Life Project

Liff S and Steward F (2001) ldquoCommunities and community

egateways Networking for social inclusionrdquo In L Keeble

and BLoader (Eds) Community Informatics Shaping

Computer-Mediated Social Relations - Routledge London

Lim Joon Hyoung and Shui-Yan Tang ldquoUrban E-government

Initiatives and environmental Decision Performance in

Koreardquo

Sourcehttpwwwusceduschoolssppdbedrosian

privatedocsLimTang_paperpdf

London T and Hart S (2004) ldquoReinventing strategies for

emerging markets Beyond the transnational

modelrdquo Journal of International Business Studies 35(5)

pp 350-370

Long Norman and Ann Long eds (1992) ldquoBattlefield of

Knowledge The Interlocking of Theory and Practice in

Social Research and Developmentrdquo Routledge London and

New York

M Castells (1996) bdquoLa era de la informacion‟ Alianza Madrid Vol

1 p 122

211

M Shamsul Haque ldquoe-Governance in India its impacts on

relations among citizens politicians and public servantsrdquo

International Review of Administrative Sciences 68(2)

MP Gupta Debashish Jana (2003) ldquoE-government evaluation

A framework and case studyrdquo Government Information

Quarterly 20 pp 365-387

MS Swaminathan Mission (2007) ldquoEvery village a knowledge

centerrdquo The Hindu ICT Now Handy in Social Reform

Economic Times

Mackintosh Maureen (1992) ldquoQuestioning the State In Marc

Wuyts et al (eds) Development Policy and Public Actionrdquo

Oxford University Press London

Madon Shiron and G R Kiran (2002) ldquoInformation Technology

for Citizen-Government Interface A Study of FRIENDS

Project in Keralardquo World Bank Global Knowledge Sharing

Programme

Maiti Ranjit Kumar (2009) ldquoe-Governance initiatives in

Panchayats and Rural Developmentrdquo Paper presented in

the i-Government seminar held at in Patna

Malhotra Charu V M Chariar LK Das and P V Ilavarasan

ldquoICT for Rural Development An Inclusive Framework for

e-Governancerdquo

Source- httpwwwicegnet2007books326_3

80_3pdf

Malhotra Charu (2000) ldquoRaising Competence of Indian

Administration Role of IT Trainingrdquo Indian Journal of

Public Administration Special Number on e-Governance

No 3

Management Manchester Hood Christopher (1991) ldquoA Public

Management for All Seasonsrdquo Public Administration Vol

69 Spring

Manikandan K (2008) ldquoInnovative Rural e-Governance Project

211

M Shamsul Haque ldquoe-Governance in India its impacts on

relations among citizens politicians and public servantsrdquo

International Review of Administrative Sciences 68(2)

MP Gupta Debashish Jana (2003) ldquoE-government evaluation

A framework and case studyrdquo Government Information

Quarterly 20 pp 365-387

MS Swaminathan Mission (2007) ldquoEvery village a knowledge

centerrdquo The Hindu ICT Now Handy in Social Reform

Economic Times

Mackintosh Maureen (1992) ldquoQuestioning the State In Marc

Wuyts et al (eds) Development Policy and Public Actionrdquo

Oxford University Press London

Madon Shiron and G R Kiran (2002) ldquoInformation Technology

for Citizen-Government Interface A Study of FRIENDS

Project in Keralardquo World Bank Global Knowledge Sharing

Programme

Maiti Ranjit Kumar (2009) ldquoe-Governance initiatives in

Panchayats and Rural Developmentrdquo Paper presented in

the i-Government seminar held at in Patna

Malhotra Charu V M Chariar LK Das and P V Ilavarasan

ldquoICT for Rural Development An Inclusive Framework for

e-Governancerdquo

Source- httpwwwicegnet2007books326_3

80_3pdf

Malhotra Charu (2000) ldquoRaising Competence of Indian

Administration Role of IT Trainingrdquo Indian Journal of

Public Administration Special Number on e-Governance

No 3

Management Manchester Hood Christopher (1991) ldquoA Public

Management for All Seasonsrdquo Public Administration Vol

69 Spring

Manikandan K (2008) ldquoInnovative Rural e-Governance Project

212

Plagued by Neglectrdquo The Hindu 21 January viewed on 14

December 2010

Source httpwwwthehinducom20080121sto-ries

2008 012154300600htm

Maria A Wimmer (2002) ldquoA European perspective towards

online one-stop government the e-GOV projectrdquo

Electronic Commerce Research and Application

Mathew R (1998) ldquoState Information Technology Policy - A

Critiquerdquo lecture 26 July viewed on 14 December 2010

Source httpexpert-eyesorg archive itcritiqhtml

Mathur Dhrupad Piyush Gupta A Seridevi ldquoe-Governance

approach in India- The National e-Governance Plan (NeGP)rdquo

pll

Source httpwwwnisg orgknowledge centerdocs A0

1000001 pdf

Mayaram Baba (2004) ldquoChhattisgarh BJP Consolidates Its

Holdrdquo Economic and Political Weekly

Mick DG and Fournier S (1998) ldquoParadoxes of technology

consumer cognizance emotions and coping strategiesrdquo

Journal of Consumer Research pp 123-47

Millard Jeremy (2004) ldquoe-Governance Foresightrdquo Paper

presented in the e-GovIndia International Workshop

Chandigarh India

Minimol MC (2007) ldquoe-Governance and Rural Self

Governmentrdquo Sonali Publication New Delhi

Ministry of Information Technology (2005) ldquoAkshaya - An IT

Dissemination Projectrdquo

Sourcehttpwwwmitgovinsitesupload_filesditfiles

downloadseready2oo5Chap4pdf

Mishra RC (2002) ldquoCyber Crime Impact in the New

Millenniumrdquo Authors Press Delhi

213

Misra DC (2006) ldquoTen Emerging E-government Challenges

Today The Future May be Sober and Not Hyperdquo 4th

International Conference on E-governance Indian Institute

of Technology New Delhi India

Source wwwegovindiaorg egovernancepaperdoc

Mitra R K ed (2006) ldquoE-government Macro Issuesrdquo GIFT

Publishing New Delhi

Monga A (2008) ldquoe-Government in India opportunities and

challengesrdquo Journal of Administration and Governance

3(2) pp 52-61

Sourcehttpwwwjoaagcomuploads5_Monga2EGov3_2

pdf Retrieved March 23 2010

Mooij Jos E (1999) ldquoFood Policy and the Indian Staterdquo Oxford

University Press Delhi

Mooij Jos E ldquoPublic Food Distribution and the Black Box of the

State Studying the Politics of Food Distributionrdquo In B

Harriss White (ed) The Visible Hand Macmillan

Mossberg W S (1999) ldquoATandT‟s one-rate plan falls

short of promise for broad easy userdquo Wall Street Journal

pp 119-47

N Vittal S Mahalingum ldquoInformation Technology India‟s

Tomorrowrdquo

Naik G Basavaraj K and Joshi S (2010) ldquoMaking e-

Governance centers financially sustainable in rural India

A conceptual design for action researchrdquo In J Chappe-let

0 Glassey M Janssen A Macintosh J Scholl E

Tambouris and Wimmer (Eds) Electronic government and

electronic participation pp 218-225 Austria TRAUNER

Druck GmbH and Co KG

Nath Vikas (2000) ldquoNetworking Networks for Empowerment

and Governancerdquo Global Development Network World

Bank Japan

213

Misra DC (2006) ldquoTen Emerging E-government Challenges

Today The Future May be Sober and Not Hyperdquo 4th

International Conference on E-governance Indian Institute

of Technology New Delhi India

Source wwwegovindiaorg egovernancepaperdoc

Mitra R K ed (2006) ldquoE-government Macro Issuesrdquo GIFT

Publishing New Delhi

Monga A (2008) ldquoe-Government in India opportunities and

challengesrdquo Journal of Administration and Governance

3(2) pp 52-61

Sourcehttpwwwjoaagcomuploads5_Monga2EGov3_2

pdf Retrieved March 23 2010

Mooij Jos E (1999) ldquoFood Policy and the Indian Staterdquo Oxford

University Press Delhi

Mooij Jos E ldquoPublic Food Distribution and the Black Box of the

State Studying the Politics of Food Distributionrdquo In B

Harriss White (ed) The Visible Hand Macmillan

Mossberg W S (1999) ldquoATandT‟s one-rate plan falls

short of promise for broad easy userdquo Wall Street Journal

pp 119-47

N Vittal S Mahalingum ldquoInformation Technology India‟s

Tomorrowrdquo

Naik G Basavaraj K and Joshi S (2010) ldquoMaking e-

Governance centers financially sustainable in rural India

A conceptual design for action researchrdquo In J Chappe-let

0 Glassey M Janssen A Macintosh J Scholl E

Tambouris and Wimmer (Eds) Electronic government and

electronic participation pp 218-225 Austria TRAUNER

Druck GmbH and Co KG

Nath Vikas (2000) ldquoNetworking Networks for Empowerment

and Governancerdquo Global Development Network World

Bank Japan

214

Sourcehttpwwwcddcvtedudigitalgovgov-menuhtml

National Audit Office (2002) ldquoBetter public services through

e-governmentrdquo AuthorHer Majesty‟s Stationary Office

London

National Portal of India (2010)

Sourcehttpwwwindiagovin Accessed April 1 2010

NDTV (2010a) ldquoAlleged Commonwealth Games Corruptionrdquo 10

August viewed on 12 December 2010

Source(httpwwwndtvcomarticleindiaal-leged-

commonwealth-games-corruption-kalma-di-defends-

himself-in-a-letter-to-mps-43287)

NDTV (2010b) ldquo2G Spectrum Scam A Raja Meets Karu-nanidhirdquo

11 December viewed on 12 December 2010

Sourcehttpwwwndtvcomarticleindia2g-spectrum-

scam-a-raja-meets-karunani-dhi-71983)

Nelekani Nandan ldquoImagining India The Idea of a Renewed

Nationrdquo Penguin Press

Netchaeva I (2002) ldquoE-Government and e-democracy A

comparison in the North and South Gazetterdquo The

International Journal for Communication Studies Vol 64

No 5 pp 467-477

NIC-Haryana State Centre ldquoICT enabled e-Service and

Achievement of NIC in Haryanardquo

Source httpwwwnicinsitesupload_filesnichome

files state page pdfs10pdf

Nidhi Mathur-Sagarika Chakraborty ldquoEfficient Administration

Through E- Governancerdquo

Nirmala P S (2006) ldquoAssembly Polls 2006 A Forgone Outcome

in Keralardquo Economic and Political Weekly pp866-68

Norman DA (1988) ldquoThe psychology of everyday thingsrdquo Basic

Books NY USA

OECD (2003) ldquoThe E-government imperative in OECD E-

Government Studiesrdquo OECD Paris

215

OECD (2003) ldquoThe e-Government Imperativerdquo OECD

Office for National Statistics (2002) ldquoInternet access households

and individualsrdquo AuthorHer Majesty‟s Stationary Office

London

Office for National Statistics (ONS) (2003a) ldquoLiving in Britain

2001rdquo Source httpwwwstatisticsgovuk

Oldenburg Philip (1987) ldquoMiddlemen in Third-World

Corruptionrdquo World Politics 39 pp 508-35

P Ross N Hutton L Peng J Lei (2004) ldquoRevolutionary e-

government Strategies across Asia-Pacificrdquo Alcatel

Telecommunications Review

Pacific Council on International Policy (2002) ldquoRoadmap for E-

Government in the Developing Worldrdquo Pacific Council on

International Policy Los Angeles

Sourcehttpwww pacificcouncilorg

Pandey S (2010) ldquoThe Hell Diggersrdquo Tehelka

Pani Niranjan Santap S Mishra and Bijaya S Sahu (2004)

ldquoModern System of Governance Good-Governance Vs e-

Governancerdquo Anmol Publication New Delhi

Panneervel P (2005) ldquoe-Governance A Change Management

Toolrdquo Rawat Publication New Delhi

Panneervel P (2002) ldquoe-Governance A Change Management

Toolrdquo Rawat Publications Jaipur

Paradhasarathi Y Rakesh Chetal Namita Gupta (2009) ldquoE-

governance and Indian Society An Impact Study of Andhra

Pradesh Karnataka and Keralardquo Kanishka Publishers

Distributors

PAT 15 (2000) ldquoClosing the Digital Divide Information and

Communication Technologies in Deprived Areasrdquo A Report

by Policy Action Team 15 Department of Trade and

Industry London

215

OECD (2003) ldquoThe e-Government Imperativerdquo OECD

Office for National Statistics (2002) ldquoInternet access households

and individualsrdquo AuthorHer Majesty‟s Stationary Office

London

Office for National Statistics (ONS) (2003a) ldquoLiving in Britain

2001rdquo Source httpwwwstatisticsgovuk

Oldenburg Philip (1987) ldquoMiddlemen in Third-World

Corruptionrdquo World Politics 39 pp 508-35

P Ross N Hutton L Peng J Lei (2004) ldquoRevolutionary e-

government Strategies across Asia-Pacificrdquo Alcatel

Telecommunications Review

Pacific Council on International Policy (2002) ldquoRoadmap for E-

Government in the Developing Worldrdquo Pacific Council on

International Policy Los Angeles

Sourcehttpwww pacificcouncilorg

Pandey S (2010) ldquoThe Hell Diggersrdquo Tehelka

Pani Niranjan Santap S Mishra and Bijaya S Sahu (2004)

ldquoModern System of Governance Good-Governance Vs e-

Governancerdquo Anmol Publication New Delhi

Panneervel P (2005) ldquoe-Governance A Change Management

Toolrdquo Rawat Publication New Delhi

Panneervel P (2002) ldquoe-Governance A Change Management

Toolrdquo Rawat Publications Jaipur

Paradhasarathi Y Rakesh Chetal Namita Gupta (2009) ldquoE-

governance and Indian Society An Impact Study of Andhra

Pradesh Karnataka and Keralardquo Kanishka Publishers

Distributors

PAT 15 (2000) ldquoClosing the Digital Divide Information and

Communication Technologies in Deprived Areasrdquo A Report

by Policy Action Team 15 Department of Trade and

Industry London

216

Peristeras Vassilios Theodore Tsekos and Konstantinos

Tarabanis ldquoE-government or E-governance Building a

Domain Model for the governance Systemrdquo

Sourcehttpunpanlunorgintradocgroupspublicdocu

ments untcunpan012432pdf

PERRI (2000) ldquoE-governance Weber ‟s revengerdquo Paper for the

Political Studies Association-UK 50th Annual Conference

University of Strathclyde London

Source httpwwwpsaacukcps2000 Perri 206pdf

Prahalad C K and Hammond A (2002) ldquoServing the world‟s

poor profitablyrdquo Harvard Business Review 80(9) pp 48-

57

Pillai Sudha (2003) ldquoDo you want to help change the cityrdquo

Times News Network

Prabhu C S R ldquoCost Effective Solution for Effective

e-Governance e-Panchayatrdquo

Source httpwwwapnicin

Prabhu (2006) ldquoCSR e-Governance Concepts and Case

Studiesrdquo Prentice-Hall of India Private Limited New Delhi

Raj B (2008) ldquoe-Governance Techniques Indian and Global

Experiencesrdquo New Century Publications

Prabhu C S R (2004) ldquoe-Governance Concepts and Case

Studiesrdquo Prentice-Hall of India Private Limited New Delhi

Prahalad C K and Hart S (2002) ldquoFortune at the bottom of

the pyramidrdquo Strategy and Business 26 pp 55-67

Prasad G K and CSDS Team (2004) ldquoAlliance Effect Swing

Factor Propelled DPA Victoryrdquo The Hindu 20 May viewed

on 25 May 2010

Sourcehttpwwwhinduonnetcomelections2004verdict

2oo4stories2oo4052oooi8o30ohtm)

Prasad Kiran eds (2004) ldquoInformation and Communication

Technology Recasting Developmentrdquo BR Publication

Delhi

217

Prompt Service of Government of Haryana letter No 782011-3

AR Dated 7th June 2011

SourcehttpcsharyanagovinWriteReadDataInstructio

nsAdministrative20Reforms3246pdf

Rajesh Jain (2002) ldquoA Vision for a Digitally Bridged Indiardquo

Ramadoss B and Ram Palanisamy ldquoIssues and Challenges in

Electronic Governance Planningrdquo

SourcehttpwwwmgsipaporgegovconferencePost_Conf

erenceconf_ Papers PapersBRamadoss_RamPalanisamy

pdf

Rastogi Anurag GSBansal (2005) ldquoe-Governance Initiatives

and IT Road Maprdquo presented at Conflux

SourcehttpwwwcsdmsinconfluxProceedings05Pres

entationsDay20IIState20eGov20PlansGhyan20S

hyam20Bansal20NIC20Haryanapdf

Reilly C (Chair) etal (2003) ldquoGovernment‟s Information Society

Commissionrdquo

Reilly Katherine ldquoGovernments ICTs and Civil Society in

Central America is National government ICT Use

Contributing to More Democratic Statesrdquo

Source httpjwww idrccajuploadsuser-Sj 1 0371538290Gov_

ICTs_Civil Society jn ldoc

Rekhi S and G C Shekhar (1996) ldquoFunding the Politicianrdquo India

Today 21 pp28-40

Renu Budhiraja ldquoElectronic Governance - A key issue in the 21st

centuryrdquo Additional Director Electronic Governance

Division Ministry of Information Technology Govt of

India

Richard H (2001) ldquoUnderstanding e-Governance for

Developmentrdquo Paper no 11 i-Government Working Paper

Series published by Institute for Development Policy and

Management University of Manchester UK ISBN NO 1

902518934

218

Richard H (2008) ldquoSuccess and Failure in e Government

Projectsrdquo

Sourcehttpwwwegov4devorgsuccesstechniquesfact

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Riley Thomas B(2003) ldquoDefining E-Government and E-

governance Staying the Courserdquo an article published in

the eGov Monitor Weekly

Source httpwww egovmonitorcomfeaturesriley05

htm

Riley Thomas B(2003) ldquoInformation Management and

e-Governmentrdquo Commonwealth Centre for Electronic

Governance Canada

Source httpwwwrileyiscom publications research ndash

paperstracking 03inti trackerpt Marcho3 no1pdf

Riley Thomas B and Cathia Gilbert Riley (2003) ldquoe-Governance

to E-Democracy Examining the Evolutionrdquo Commonwealth

Centre for e-Governance Ottawa Canada International

Tracking Survey Report

Sourcehttpwwwelectronicgovnetpubsresearch

aperstracking03IntlTrack Rpt June 03no5pdf

Riley Thomas B(2001) ldquoe-Governance Some Experiences from

other Jurisdictionsrdquo A speech delivered in March 30 2001

Ottawa Congress

SourcehttpwwwseminarsspeechesCrossing

Boundaries MarOlhtm

Riley Thomas B ldquoThe Digital Divide and Information Sharing

Examining the Issuesrdquo Available at httpunpanlunorg

intradocgroupspublicdocumentsAPCITYUNPAN02763

pdf

Riley Thomas B (2003) E-government vs e-Governance

Examining the Differences in a Changing Public Sector

Climaterdquo

219

Sourcehttpwwwrileyiscompublicationsresearch_

paperstracking03IntITrackRpt May 3 no4pdf

Roman R and Colle R D (2002) ldquoThemes and issues in

telecentre sustainabilityrdquo Development Informatics

Working Paper Series Paper No 10 Institute of

Development Policy and Management University of

Manchester

Rose Richard (2004) ldquoGovernance and the Internet Global

Change and East Asian Policy Initiativesrdquo Shahid Yusuf

M Anjum Altaf and Kaoru Nabeshima (eds) (New York

World Bank and Oxford University Press 2004)

Rutgers(2010) ldquoGlobal e-Governance Survey Reportrdquo

Sachdeva Sameer ldquoe-Governance Strategy in Indiardquo

Sourcehttpindiaegovorgknowledgeexchgegov_strateg

ypdf

S Ahmed and S Bery eds (2003) ldquoAnnual Bank Conference on

Development Economics (South Asia Component)rdquo World

Bank and NCAER New Delhi pp 11-20

SR Das and R Chandrashekhar ldquoCapacity Building for e-

Governance in Indiardquo e-Governance division of the

Department of Information Technology Government of

India

Sachdeva S (2002) ldquoe-Governance strategy in India

Sourcehttpunpan1unorgintradocgroupspublicdoc

uments apcityunpan014672pdf Retrieved May 28 2010

from

Sahu G P Ed (2006) ldquoDelivering E-governmentrdquo New Delhi

GIFT Publishing

Saith Ashwani M Vijayabaskar and V Gayathri (Eds) (2008)

ldquoICTs and Indian Social Change Diffusion Poverty

Governancerdquo Sage Publication New Delhi

Sakowicz Marcin ldquoHow to Evaluate E-government Different

Methodologies and Methodsrdquo

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Satyanarayana J (2004) ldquoE-Government Prentice-Hall of India

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Satyanarayana J (2004) ldquoE-Government The Science of the

Possiblerdquo Prentice-Hall of India Pvt Ltd New Delhi

Second Administrative Reforms Commission of India 11 th Report

on Promoting e-Governance

Source httparc govinl lthrepARC_l lth_reporthtm

Shah Mrinalini ldquoe-Governance in India Dream or realityrdquo

International Journal of Education and Development using

Information and Communication

Sharma A (2008) ldquoINDIA - Why E Governance Projects Failrdquo IT

Journal pp 2711-13

Sharma Ravi (2008) ldquoGaining Currencyrdquo Frontline

Sharma Tejinder (2002) ldquoProcess Reengineering approach

Indian Journal of Public Administration Vol XLVHI No4

Shirin Madon (2002) ldquoThe Developmental Impact of

E Governancerdquo

Shukla Srilal ldquoWhy endashGovernance Projects Fail SAI Indiardquo

Available at httpwwwintosaiitauditorgmuscatIndia-

Why_ eGovernance_Projects_Fail pdf

Silcock R (2001) ldquoWhat is e-Governmentrdquo Parliamentary

Affairs Vol 54 pp 88-101

Singh Awdesh K ldquoCitizen Card-The First Step Towards

e-Governancerdquo

Sourcehttpwwwmgsipaporgegov-confer-encePost_

Conferenceconf_PapersPapersA wdesh_Kumarpdf

Singh Joginder (2002) ldquoGood Governancerdquo Indian Publishers

Distributors New Delhi

Singh S K (2008) ldquoPanchayati Raj and Good Governancerdquo

Centre for World Solidarity Hyderabad

Sinha P K (2000) ldquoEngineering e Governance Solutionsrdquo Cover

Article in CD AC Connect

221

Sinha RP (2006) ldquoe-Governance in India Initiatives and

Issues‟ Concept Publishing Company

Sreekumar T T (2002) ldquoCivil Society and State-led Initiatives

in ICTs The Case of Keralardquo Information Technology in

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Sourcehttpwwwiimahdernetinegovifipdec2002art

iclehtm

Srinivasan Janaki (2005) ldquoSustainable Access in Rural India

(SARI) Project Madurai Indiardquo Information and

Communication Technologies for Development A

Comparative Analysis of Impacts and Costs from India

IIIT Bangalore

Steyaert J (2000) ldquoLocal governments online and the role of the

resident - government shop versus electronic communityrdquo

Social Science Computer Review 18 pp 3-16

Subir Hari Singh ldquoGovernments in the Digital Era and Human

Factors in e-Governancerdquo Principal Secretary Commerce

and Industries Department Government of Karnataka

Bangalore INDIA

Tapscott D (1998) ldquoBlueprint to the Digital Economyrdquo McGraw-

Hill New York

Technology(IJEDICT) (2007) Vol 3 Issue 2 pp 125-137

Sharma Pankaj E-governance (New Delhi Aph Publishing

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Hindi] (Bhopal MP Hindi Granth Academy (GoMP)

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Thapliyali MP (2008) ldquoChallenges in Developing Citizen-Centric

e-Governance in Indiardquo National Conference on

ldquoArchitecturing Future It Systemsrdquo Organized by Devi

Ahilya University School of Computer Science and

Information Technology Jointly with School of Electronics

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222

The International Institute for Communication and Development

(IICD) (2001) Research Brief - No 1

The European Union (2003) ldquoTop of the Web Survey on Quality

and Usage of Public E-Servicerdquo

SourcehttpwwwtopofthewebnetdocsFinal_report_

2003_ quality_ and_usagepdf

The Global Information Technology Report (2002-2003)

ldquoReadiness for the Networked Worldrdquo

Thirunavukkarasu R (2001) ldquoTamil Nadu Elections 2001

Changing Equationsrdquo Economic and Political Weekly 7

July pp 2486-89

Toyama Kentaro Karishma Kiri M L Ratan A Nileshwar Rama

Vedashree and R F MacGregor (2004) ldquoRural Kiosks in

Indiardquo Microsoft Corporation

Toyama K Kiri K Maithreyi L Nileshwar A Vedashree Rbdquo

and MacGregor R (2004) ldquoRural kiosks in India Microsoft

Research Technical Reportrdquo MSR-TR-2004-146

Sourcehttpresearchmicrosoftcompubs70150tr-

2004-146doc

Transparency International and CMS (2005) ldquoIndia Corruption

Study 2005rdquo

Sourcehttpwwwtranspar-encyindiaorgresource

survey_study India2oCorruption2oStudy2o2oo5pdf

Tripathi Vishwas (2007) ldquoE- Governance Perspective and

Challenges Anmol Publication New Delhi

Tsekos Theodore (2002) ldquoe-Government Experience in

Transitional Countriesrdquo Public Management Forum Vol

VII Nos 2-3

Sourcehttpwwwuntcentreorgother_rootnewsletters

pmf2pdf

UN (2002) Available at httpunpanlunorgintradocgroups

public documents ununpan003984pdf

223

UN World Public Sector Report (2003) ldquoE-Government at the

Cross-Roadsrdquo

Sourcehttpunpanlunorgintradocgroupspublicdoc

umentsu nunpan012733pdf

UNDP UNESCO (2001) ldquoGlobal Survey on Online Governancerdquo

Paris UNESCO

Sourcehttpunesdocunescoorgimages0012001220

122040epdfUnited Nations Bench marking E-Government

A Global Perspective New York

UNDP Human Development Report (2001) ldquoMaking New

Technologies Work for Human Developmentrdquo New York

United Nations E-Government Survey (2010) ldquoLeveraging

e-government at a time of financial and economic crisisrdquo

Sourcehttpunpanlunorgintradocgroupspublic

documentsununpan038851pdf

United Nations Global E-Government Readiness Report (2004)

ldquoTowards Access for Opportunityrdquo UN New York

United Nations World Public Sector Report (2003) ldquoE-

Government at the Cross-Roadsrdquo UN New York

SourcehttpunpanlunOrgintradocgroupspublic

documentsu nAinpan012733pdf

United Nations (2003) ldquoUN Global E-Government Surveyrdquo UN

New York

Sourcehttpunpanlunorgintradocgroupspublicdoc

umentsununpan016066pdf

Upadhyay Ravi (2007) ldquoE-governance Perspective and

Challengesrdquo Anmol Publications Pvt Ltd New Delhi

Uppal Yogesh (2009) ldquoThe Disadvantaged Incumbents

Estimating Incumbency Effects in Indian State

Legislaturesrdquo Public Choice 138 pp 9-27

Verma Neeta (2005) ldquoE-Government Toolkit for Developing

Countriesrdquo UNESCO Publication New Delhi

224

Verma Ram Mohan (2005) ldquoDemocracy and Governance in a

Changing Worldrdquo Vista New Delhi

Vithal B P R (1997) ldquoEvolving Trends in the Bureaucracyrdquo in

P Chatterjee (ed) State and Politics in India Oxford

University Press New Delhi

Wade Robert (1985) ldquoThe Market for Public Office Why the

Indian State Is Not Better at Developmentrdquo World

Development 13 pp 467-97

Wagner Christian Karen Cheung Fion Lee Rachael IP (2003)

ldquoEnhancing E-government in Developing Countries

Managing Knowledge through Virtual Communitiesrdquo

EJISDC

Sourcehttptopicsdevelopmentgatewayorgegovemment

rc filed ownloaddoitemId= 1069488

Walsham Geoff (1993) ldquoInterpreting Information Systems in

Organisationsrdquo Chichester John Wileys

Weigel Gerolf and Daniele Waldburger (eds) (2004) ldquoIU4D -

Connecting People for a Better Worldrdquo SDC and GKP

Switzerland

West Darrell M (2008) ldquoImproving Technology Utilization in

Electronic Government around the Worldrdquo Center for

Public Policy Brown University United States

SourcehttpwwwbrookingsedU~mediaFilesrcrepor

ts20080817_egovernment_west0817_egovernment_

westpdf

West Darrell M (2004) ldquoGlobal E-Governmentrdquo Brown

University US SourcehttpwwwInsidepoliticsorg

Whyte A (2000) ldquoAssessing community telecentres Guidelines

for researchersrdquo International Development Research

Centre Ottawa Canada

World Bank Report (2006) ldquoReforming Public Services in India

Drawing Lessons from Successrdquo Sage Publication New

Delhi

221

Sinha RP (2006) ldquoe-Governance in India Initiatives and

Issues‟ Concept Publishing Company

Sreekumar T T (2002) ldquoCivil Society and State-led Initiatives

in ICTs The Case of Keralardquo Information Technology in

Developing Countries December viewed on 14 December

2010

Sourcehttpwwwiimahdernetinegovifipdec2002art

iclehtm

Srinivasan Janaki (2005) ldquoSustainable Access in Rural India

(SARI) Project Madurai Indiardquo Information and

Communication Technologies for Development A

Comparative Analysis of Impacts and Costs from India

IIIT Bangalore

Steyaert J (2000) ldquoLocal governments online and the role of the

resident - government shop versus electronic communityrdquo

Social Science Computer Review 18 pp 3-16

Subir Hari Singh ldquoGovernments in the Digital Era and Human

Factors in e-Governancerdquo Principal Secretary Commerce

and Industries Department Government of Karnataka

Bangalore INDIA

Tapscott D (1998) ldquoBlueprint to the Digital Economyrdquo McGraw-

Hill New York

Technology(IJEDICT) (2007) Vol 3 Issue 2 pp 125-137

Sharma Pankaj E-governance (New Delhi Aph Publishing

Corporation 2004) Shukla Shashi e-Governance [in

Hindi] (Bhopal MP Hindi Granth Academy (GoMP)

2003)

Thapliyali MP (2008) ldquoChallenges in Developing Citizen-Centric

e-Governance in Indiardquo National Conference on

ldquoArchitecturing Future It Systemsrdquo Organized by Devi

Ahilya University School of Computer Science and

Information Technology Jointly with School of Electronics

Indore (MP)

222

The International Institute for Communication and Development

(IICD) (2001) Research Brief - No 1

The European Union (2003) ldquoTop of the Web Survey on Quality

and Usage of Public E-Servicerdquo

SourcehttpwwwtopofthewebnetdocsFinal_report_

2003_ quality_ and_usagepdf

The Global Information Technology Report (2002-2003)

ldquoReadiness for the Networked Worldrdquo

Thirunavukkarasu R (2001) ldquoTamil Nadu Elections 2001

Changing Equationsrdquo Economic and Political Weekly 7

July pp 2486-89

Toyama Kentaro Karishma Kiri M L Ratan A Nileshwar Rama

Vedashree and R F MacGregor (2004) ldquoRural Kiosks in

Indiardquo Microsoft Corporation

Toyama K Kiri K Maithreyi L Nileshwar A Vedashree Rbdquo

and MacGregor R (2004) ldquoRural kiosks in India Microsoft

Research Technical Reportrdquo MSR-TR-2004-146

Sourcehttpresearchmicrosoftcompubs70150tr-

2004-146doc

Transparency International and CMS (2005) ldquoIndia Corruption

Study 2005rdquo

Sourcehttpwwwtranspar-encyindiaorgresource

survey_study India2oCorruption2oStudy2o2oo5pdf

Tripathi Vishwas (2007) ldquoE- Governance Perspective and

Challenges Anmol Publication New Delhi

Tsekos Theodore (2002) ldquoe-Government Experience in

Transitional Countriesrdquo Public Management Forum Vol

VII Nos 2-3

Sourcehttpwwwuntcentreorgother_rootnewsletters

pmf2pdf

UN (2002) Available at httpunpanlunorgintradocgroups

public documents ununpan003984pdf

223

UN World Public Sector Report (2003) ldquoE-Government at the

Cross-Roadsrdquo

Sourcehttpunpanlunorgintradocgroupspublicdoc

umentsu nunpan012733pdf

UNDP UNESCO (2001) ldquoGlobal Survey on Online Governancerdquo

Paris UNESCO

Sourcehttpunesdocunescoorgimages0012001220

122040epdfUnited Nations Bench marking E-Government

A Global Perspective New York

UNDP Human Development Report (2001) ldquoMaking New

Technologies Work for Human Developmentrdquo New York

United Nations E-Government Survey (2010) ldquoLeveraging

e-government at a time of financial and economic crisisrdquo

Sourcehttpunpanlunorgintradocgroupspublic

documentsununpan038851pdf

United Nations Global E-Government Readiness Report (2004)

ldquoTowards Access for Opportunityrdquo UN New York

United Nations World Public Sector Report (2003) ldquoE-

Government at the Cross-Roadsrdquo UN New York

SourcehttpunpanlunOrgintradocgroupspublic

documentsu nAinpan012733pdf

United Nations (2003) ldquoUN Global E-Government Surveyrdquo UN

New York

Sourcehttpunpanlunorgintradocgroupspublicdoc

umentsununpan016066pdf

Upadhyay Ravi (2007) ldquoE-governance Perspective and

Challengesrdquo Anmol Publications Pvt Ltd New Delhi

Uppal Yogesh (2009) ldquoThe Disadvantaged Incumbents

Estimating Incumbency Effects in Indian State

Legislaturesrdquo Public Choice 138 pp 9-27

Verma Neeta (2005) ldquoE-Government Toolkit for Developing

Countriesrdquo UNESCO Publication New Delhi

224

Verma Ram Mohan (2005) ldquoDemocracy and Governance in a

Changing Worldrdquo Vista New Delhi

Vithal B P R (1997) ldquoEvolving Trends in the Bureaucracyrdquo in

P Chatterjee (ed) State and Politics in India Oxford

University Press New Delhi

Wade Robert (1985) ldquoThe Market for Public Office Why the

Indian State Is Not Better at Developmentrdquo World

Development 13 pp 467-97

Wagner Christian Karen Cheung Fion Lee Rachael IP (2003)

ldquoEnhancing E-government in Developing Countries

Managing Knowledge through Virtual Communitiesrdquo

EJISDC

Sourcehttptopicsdevelopmentgatewayorgegovemment

rc filed ownloaddoitemId= 1069488

Walsham Geoff (1993) ldquoInterpreting Information Systems in

Organisationsrdquo Chichester John Wileys

Weigel Gerolf and Daniele Waldburger (eds) (2004) ldquoIU4D -

Connecting People for a Better Worldrdquo SDC and GKP

Switzerland

West Darrell M (2008) ldquoImproving Technology Utilization in

Electronic Government around the Worldrdquo Center for

Public Policy Brown University United States

SourcehttpwwwbrookingsedU~mediaFilesrcrepor

ts20080817_egovernment_west0817_egovernment_

westpdf

West Darrell M (2004) ldquoGlobal E-Governmentrdquo Brown

University US SourcehttpwwwInsidepoliticsorg

Whyte A (2000) ldquoAssessing community telecentres Guidelines

for researchersrdquo International Development Research

Centre Ottawa Canada

World Bank Report (2006) ldquoReforming Public Services in India

Drawing Lessons from Successrdquo Sage Publication New

Delhi

222

The International Institute for Communication and Development

(IICD) (2001) Research Brief - No 1

The European Union (2003) ldquoTop of the Web Survey on Quality

and Usage of Public E-Servicerdquo

SourcehttpwwwtopofthewebnetdocsFinal_report_

2003_ quality_ and_usagepdf

The Global Information Technology Report (2002-2003)

ldquoReadiness for the Networked Worldrdquo

Thirunavukkarasu R (2001) ldquoTamil Nadu Elections 2001

Changing Equationsrdquo Economic and Political Weekly 7

July pp 2486-89

Toyama Kentaro Karishma Kiri M L Ratan A Nileshwar Rama

Vedashree and R F MacGregor (2004) ldquoRural Kiosks in

Indiardquo Microsoft Corporation

Toyama K Kiri K Maithreyi L Nileshwar A Vedashree Rbdquo

and MacGregor R (2004) ldquoRural kiosks in India Microsoft

Research Technical Reportrdquo MSR-TR-2004-146

Sourcehttpresearchmicrosoftcompubs70150tr-

2004-146doc

Transparency International and CMS (2005) ldquoIndia Corruption

Study 2005rdquo

Sourcehttpwwwtranspar-encyindiaorgresource

survey_study India2oCorruption2oStudy2o2oo5pdf

Tripathi Vishwas (2007) ldquoE- Governance Perspective and

Challenges Anmol Publication New Delhi

Tsekos Theodore (2002) ldquoe-Government Experience in

Transitional Countriesrdquo Public Management Forum Vol

VII Nos 2-3

Sourcehttpwwwuntcentreorgother_rootnewsletters

pmf2pdf

UN (2002) Available at httpunpanlunorgintradocgroups

public documents ununpan003984pdf

223

UN World Public Sector Report (2003) ldquoE-Government at the

Cross-Roadsrdquo

Sourcehttpunpanlunorgintradocgroupspublicdoc

umentsu nunpan012733pdf

UNDP UNESCO (2001) ldquoGlobal Survey on Online Governancerdquo

Paris UNESCO

Sourcehttpunesdocunescoorgimages0012001220

122040epdfUnited Nations Bench marking E-Government

A Global Perspective New York

UNDP Human Development Report (2001) ldquoMaking New

Technologies Work for Human Developmentrdquo New York

United Nations E-Government Survey (2010) ldquoLeveraging

e-government at a time of financial and economic crisisrdquo

Sourcehttpunpanlunorgintradocgroupspublic

documentsununpan038851pdf

United Nations Global E-Government Readiness Report (2004)

ldquoTowards Access for Opportunityrdquo UN New York

United Nations World Public Sector Report (2003) ldquoE-

Government at the Cross-Roadsrdquo UN New York

SourcehttpunpanlunOrgintradocgroupspublic

documentsu nAinpan012733pdf

United Nations (2003) ldquoUN Global E-Government Surveyrdquo UN

New York

Sourcehttpunpanlunorgintradocgroupspublicdoc

umentsununpan016066pdf

Upadhyay Ravi (2007) ldquoE-governance Perspective and

Challengesrdquo Anmol Publications Pvt Ltd New Delhi

Uppal Yogesh (2009) ldquoThe Disadvantaged Incumbents

Estimating Incumbency Effects in Indian State

Legislaturesrdquo Public Choice 138 pp 9-27

Verma Neeta (2005) ldquoE-Government Toolkit for Developing

Countriesrdquo UNESCO Publication New Delhi

224

Verma Ram Mohan (2005) ldquoDemocracy and Governance in a

Changing Worldrdquo Vista New Delhi

Vithal B P R (1997) ldquoEvolving Trends in the Bureaucracyrdquo in

P Chatterjee (ed) State and Politics in India Oxford

University Press New Delhi

Wade Robert (1985) ldquoThe Market for Public Office Why the

Indian State Is Not Better at Developmentrdquo World

Development 13 pp 467-97

Wagner Christian Karen Cheung Fion Lee Rachael IP (2003)

ldquoEnhancing E-government in Developing Countries

Managing Knowledge through Virtual Communitiesrdquo

EJISDC

Sourcehttptopicsdevelopmentgatewayorgegovemment

rc filed ownloaddoitemId= 1069488

Walsham Geoff (1993) ldquoInterpreting Information Systems in

Organisationsrdquo Chichester John Wileys

Weigel Gerolf and Daniele Waldburger (eds) (2004) ldquoIU4D -

Connecting People for a Better Worldrdquo SDC and GKP

Switzerland

West Darrell M (2008) ldquoImproving Technology Utilization in

Electronic Government around the Worldrdquo Center for

Public Policy Brown University United States

SourcehttpwwwbrookingsedU~mediaFilesrcrepor

ts20080817_egovernment_west0817_egovernment_

westpdf

West Darrell M (2004) ldquoGlobal E-Governmentrdquo Brown

University US SourcehttpwwwInsidepoliticsorg

Whyte A (2000) ldquoAssessing community telecentres Guidelines

for researchersrdquo International Development Research

Centre Ottawa Canada

World Bank Report (2006) ldquoReforming Public Services in India

Drawing Lessons from Successrdquo Sage Publication New

Delhi

223

UN World Public Sector Report (2003) ldquoE-Government at the

Cross-Roadsrdquo

Sourcehttpunpanlunorgintradocgroupspublicdoc

umentsu nunpan012733pdf

UNDP UNESCO (2001) ldquoGlobal Survey on Online Governancerdquo

Paris UNESCO

Sourcehttpunesdocunescoorgimages0012001220

122040epdfUnited Nations Bench marking E-Government

A Global Perspective New York

UNDP Human Development Report (2001) ldquoMaking New

Technologies Work for Human Developmentrdquo New York

United Nations E-Government Survey (2010) ldquoLeveraging

e-government at a time of financial and economic crisisrdquo

Sourcehttpunpanlunorgintradocgroupspublic

documentsununpan038851pdf

United Nations Global E-Government Readiness Report (2004)

ldquoTowards Access for Opportunityrdquo UN New York

United Nations World Public Sector Report (2003) ldquoE-

Government at the Cross-Roadsrdquo UN New York

SourcehttpunpanlunOrgintradocgroupspublic

documentsu nAinpan012733pdf

United Nations (2003) ldquoUN Global E-Government Surveyrdquo UN

New York

Sourcehttpunpanlunorgintradocgroupspublicdoc

umentsununpan016066pdf

Upadhyay Ravi (2007) ldquoE-governance Perspective and

Challengesrdquo Anmol Publications Pvt Ltd New Delhi

Uppal Yogesh (2009) ldquoThe Disadvantaged Incumbents

Estimating Incumbency Effects in Indian State

Legislaturesrdquo Public Choice 138 pp 9-27

Verma Neeta (2005) ldquoE-Government Toolkit for Developing

Countriesrdquo UNESCO Publication New Delhi

224

Verma Ram Mohan (2005) ldquoDemocracy and Governance in a

Changing Worldrdquo Vista New Delhi

Vithal B P R (1997) ldquoEvolving Trends in the Bureaucracyrdquo in

P Chatterjee (ed) State and Politics in India Oxford

University Press New Delhi

Wade Robert (1985) ldquoThe Market for Public Office Why the

Indian State Is Not Better at Developmentrdquo World

Development 13 pp 467-97

Wagner Christian Karen Cheung Fion Lee Rachael IP (2003)

ldquoEnhancing E-government in Developing Countries

Managing Knowledge through Virtual Communitiesrdquo

EJISDC

Sourcehttptopicsdevelopmentgatewayorgegovemment

rc filed ownloaddoitemId= 1069488

Walsham Geoff (1993) ldquoInterpreting Information Systems in

Organisationsrdquo Chichester John Wileys

Weigel Gerolf and Daniele Waldburger (eds) (2004) ldquoIU4D -

Connecting People for a Better Worldrdquo SDC and GKP

Switzerland

West Darrell M (2008) ldquoImproving Technology Utilization in

Electronic Government around the Worldrdquo Center for

Public Policy Brown University United States

SourcehttpwwwbrookingsedU~mediaFilesrcrepor

ts20080817_egovernment_west0817_egovernment_

westpdf

West Darrell M (2004) ldquoGlobal E-Governmentrdquo Brown

University US SourcehttpwwwInsidepoliticsorg

Whyte A (2000) ldquoAssessing community telecentres Guidelines

for researchersrdquo International Development Research

Centre Ottawa Canada

World Bank Report (2006) ldquoReforming Public Services in India

Drawing Lessons from Successrdquo Sage Publication New

Delhi

224

Verma Ram Mohan (2005) ldquoDemocracy and Governance in a

Changing Worldrdquo Vista New Delhi

Vithal B P R (1997) ldquoEvolving Trends in the Bureaucracyrdquo in

P Chatterjee (ed) State and Politics in India Oxford

University Press New Delhi

Wade Robert (1985) ldquoThe Market for Public Office Why the

Indian State Is Not Better at Developmentrdquo World

Development 13 pp 467-97

Wagner Christian Karen Cheung Fion Lee Rachael IP (2003)

ldquoEnhancing E-government in Developing Countries

Managing Knowledge through Virtual Communitiesrdquo

EJISDC

Sourcehttptopicsdevelopmentgatewayorgegovemment

rc filed ownloaddoitemId= 1069488

Walsham Geoff (1993) ldquoInterpreting Information Systems in

Organisationsrdquo Chichester John Wileys

Weigel Gerolf and Daniele Waldburger (eds) (2004) ldquoIU4D -

Connecting People for a Better Worldrdquo SDC and GKP

Switzerland

West Darrell M (2008) ldquoImproving Technology Utilization in

Electronic Government around the Worldrdquo Center for

Public Policy Brown University United States

SourcehttpwwwbrookingsedU~mediaFilesrcrepor

ts20080817_egovernment_west0817_egovernment_

westpdf

West Darrell M (2004) ldquoGlobal E-Governmentrdquo Brown

University US SourcehttpwwwInsidepoliticsorg

Whyte A (2000) ldquoAssessing community telecentres Guidelines

for researchersrdquo International Development Research

Centre Ottawa Canada

World Bank Report (2006) ldquoReforming Public Services in India

Drawing Lessons from Successrdquo Sage Publication New

Delhi

225

World Bank (1996) ldquoGovernment that Workrdquo University Press

Limited Dhaka

World Bank (2005) ldquoDefinition of e-governmentrdquo

SourcehttpgoworldbankorgM1JHE0Z280Retrieved

July 3 2010

World Public Sector Report (2003) ldquoE-Government at the Cross-

Roadsrdquo UN New York

Sourcettpunpanlunoxgintradocgroupspublicdocu

ments ununpan12733pdf

WEBSITES

httpwww1worldbankorgpublicsectoregovwaranahtm

httpdqindiaciolcomcontenttop_stories2008108030801asp

httpenwikipedia0rgwikiHaryanaDem0graphics

httpenwikipediaOrgwikiHaryanaAdministrative_divisions

httpharyanagovinharyana20stateharyana20stateasp

httpit-taskforcenicinindexhtml

httpmitgovincontentcapacity-building-scheme

httpnewsrutgersedumedrelnews-

releases201007seoul-and-prague-ach-20100713

httpplanningcommissionnicinreportssereportserstdy

_ict 2_ intropdf

httpsetumaharashtragovin

httpwwwap-itcomcardshtml

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httpwwwcdacinhtmlaboutsuccessegovlasp

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httpwwwfriendscentrenet

httpwwwhartronorg

httpwwwharyanaonlineinProfileGeography

httpwwwiimahdernetinegovdiskhtm

httpwwwitiitbacin~prathabkegovernanceindexhtml

226

httpwwwkamatakacomgovtKhajaneshtml

httpwwwmitgovincontentabout-nsdg

httpwwwmitgovincontentcommon-services-centers-dpl-

e-gov-ifra

httpwwwmitgovincontentdata-centre

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httpwwwmitgovincontentindia-portal

httpwwwmitgovincontentnational-e-governance-

division

httpwwwmitgovincontentvision-mission

httpwwwmitgovinsitesupload_filesditfilesSWAN31

March 201l_0pdf

httpwwwnicinaboutus

httpwwwnicinstatepagestid=36

httpwwwnisgorghomephppage=aboutusphp

httpwwwoswangovinAboutOswan_NextaspGL=2

httpwwwrajasthangovinitegJanmitrashtm

httpwwwtarahaatcomtarahome

httpwwwvidyavahiniernetincontentshikshahtm

httpwwwjokmitragovin

wwwakshayanetprojhtm

wwwap-itcom

wwwapstatepoliceorg

wwwaptransportorg

wwwesevaonlinecom

wwwgyandootnicin

wwwmpnicingramsampark

wwwsaukaryamorg