Analyzing

JOB PROFILE ALIGNING

WITH ORGANIZATIONAL

VISION & MISION

• By 2010 Airtel will be the most admired brand

• In India• Loved by more customers• Targeted by more talent• Bench marked by more business• First private telecommunication company

to launch long distance services

VISION

We will meet the mobile communication needs of our customers through

• Error- free service delivery• Innovative products and

services• Cost efficiency• Unified Messaging solutions 

MISSION

Job Description• To lead the corporate service delivery to be the

differentiator and thus give the business development team an edge over competition and thus contribute to revenue enhancement.

• To lead ,manage and assist a team of Customer Service managers who handle the complete customer life cycle management of National accounts on telecom products and Data products.

• To Identify the areas of opportunities for “customer experience” enhancement and drive en-cashing of these through structured action by team members.

Head of Corporate Services (DGM)

Cost Efficiency

Loved by more

customers

• To  engage with corporate senior management team and ensure customer engagement /delight activities are conducted at regular interval.

• To understand competition service strategies  in various product lines , share the same and jointly drive “Plus One”  corporate service strategies for the circle.

• To strategize and execute a strong Zonal service delivery for Corporate business.

• To coach, train and develop team members to take up additional responsibilities and also to ensure enthusiastic team spirit to minimize people attrition.

Targeted by

more talents

Innovative Products

and Services,

Unified Messaging Solution

Desired Skills & Experience• At least 10 years of work

experience and 5 years in Telco Service industry.

• Managerial experience and must have led a team of min 30 member 

• Graduate/ Engineering and MBA preferred

Contribution by,

Aashima GulatiSiva Priya SNeeraj N

ChoubeyVinita Bansal

THANK YOU!