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Image enhancing clients (%)
0%
10%
20%
30%
40%
50%
60%
70%
80%
1997 1998 1999 2000 2001 2002
R&D/revenues (%)
0%
2%
4%
6%
8%
10%
12%
14%
16%
1997 1998 1999 2000 2001 2002
Average professional experience
(years)
0.0
2.0
4.0
6.0
8.0
10.0
12.0
14.0
16.0
1997 1998 1999 2000 2001 2002
Revenues per client (TSEK)
0
100
200
300
400
500
600
700
1997 1998 1999 2000 2001 2002
Revenues per admin staff
(TSEK)
0
2,000
4,000
6,000
8,000
10,000
12,000
14,000
16,000
18,000
1997 1998 1999 2000 2001 2002
Value added per expert (TSEK)
0
200
400
600
800
1,000
1,200
1,400
1997 1998 1999 2000 2001 2002
Repeat orders (%)
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
1997 1998 1999 2000 2001 2002
Rookie ratio (%)
0%
10%
20%
30%
40%
50%
60%
1997 1998 1999 2000 2001 2002
People satisfaction index (%)
0%
10%
20%
30%
40%
50%
60%
70%
80%
1997 1998 1999 2000 2001 2002
ClientExternal structure
OrganizationInterna lstructure
Competency
Growth,
renewal
Efficiency
Stability
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