BeyondTrust Product Comparison Guide · BeyondTrust Product Comparison Guide Remote Support...

21
BeyondTrust Product Comparison Guide Comparison Guide 1 3/28/2019 BeyondTrust Product Comparison Guide Thank you for your interest in BeyondTrust and for downloading this free guide! We've taken a just-the-facts approach make it easier to compare BeyondTrust's software to other products. A bit of history We created the first version of this guide as an RFP response for a prospective customer. Over the years, we've added questions and concerns from more customers. Evaluating product alternatives If you look below, you'll se a tab for "Remote Support" and another for "Privileged Access". Simply go to the appropriate tab and enter then information you discover about the other solutions you're evaluating. What if you like another product better? You may find another product that suits your needs better than BeyondTrust. Great! We hope this evaluation template has helped make that process easier. Keep us in mind should your needs change. What if BeyondTrust fits your needs? We'd appreciate it you'd let us know. Simply reach out to [email protected] or call us at 877- 596-3065. What if you're still not sure? We have a number of ways for you to see our products in action. You could join a live demo or test a full evaluation of our products in your environment. Simply reach out to [email protected] or call us at 877-596-3065.

Transcript of BeyondTrust Product Comparison Guide · BeyondTrust Product Comparison Guide Remote Support...

Page 1: BeyondTrust Product Comparison Guide · BeyondTrust Product Comparison Guide Remote Support 3/28/2019 2 Remote Support Solution Comparison Matrix The information provided for BeyondTrust

BeyondTrust Product Comparison Guide Comparison Guide

13/28/2019

BeyondTrust Product Comparison GuideThank you for your interest in BeyondTrust and for downloading this free guide! We've taken a just-the-facts approach make it easier to compare BeyondTrust's software to other products.

A bit of historyWe created the first version of this guide as an RFP response for a prospective customer. Over the years, we've added questions and concerns from more customers.

Evaluating product alternatives

If you look below, you'll se a tab for "Remote Support" and another for "Privileged Access". Simply go to the appropriate tab and enter then information you discover about the other solutions you're evaluating.

What if you like another product better?

You may find another product that suits your needs better than BeyondTrust. Great! We hope this evaluation template has helped make that process easier. Keep us in mind should your needs change.

What if BeyondTrust fits your needs?We'd appreciate it you'd let us know. Simply reach out to [email protected] or call us at 877-596-3065.

What if you're still not sure?

We have a number of ways for you to see our products in action. You could join a live demo or test a full evaluation of our products in your environment. Simply reach out to [email protected] or call us at 877-596-3065.

Page 2: BeyondTrust Product Comparison Guide · BeyondTrust Product Comparison Guide Remote Support 3/28/2019 2 Remote Support Solution Comparison Matrix The information provided for BeyondTrust

BeyondTrust Product Comparison Guide Remote Support

23/28/2019

Remote Support Solution Comparison MatrixThe information provided for BeyondTrust is accurate as of March 2017. Email [email protected] for a customized RFP.

DESCRIPTION BOMGAR RESPONSE BOMGAR NOTES VENDOR #2 RESPONSE VENDOR #2 NOTESPLATFORMSPCs & Servers

Windows YesRep console, customer client, & admin dashboard

Mac YesRep console, customer client, & admin dashboard

Linux Yes

Rep Console & Admin Dashboard:SLED, RedHat, Ubuntu;Customer Client:SLED, RedHat, Ubuntu, Fedora, headless

Chromebook Limited Web Rep Console

Mobile Devices

iOS Yes

Rep console, admin dashboard, & customer client; Mobile App SDK

Android YesRep console & customer client; Mobile App SDK

BlackBerry Yes Customer client onlyWindows 10 No

Other Devices

Network devices

Can reps send commands to routers and switches without controlling a desktop? Yes

POS

Can reps access POS systems and kiosks that lack native internet access? Yes

Windows POSReady 7; Android POS

Android POS

Can reps access unattended Android POS systems and kiosks? Yes

Page 3: BeyondTrust Product Comparison Guide · BeyondTrust Product Comparison Guide Remote Support 3/28/2019 2 Remote Support Solution Comparison Matrix The information provided for BeyondTrust

BeyondTrust Product Comparison Guide Remote Support

33/28/2019

Remote Support Solution Comparison MatrixThe information provided for BeyondTrust is accurate as of March 2017. Email [email protected] for a customized RFP.

DESCRIPTION BOMGAR RESPONSE BOMGAR NOTES VENDOR #2 RESPONSE VENDOR #2 NOTES

Virtual machines

Can the solution connect to systems running in a virtual environment? Yes VMware, Citrix XenDesktop

SECURITYArchitecture

Deployment

How is the solution deployed? What are the security implications?

Appliance, Virtual Appliance, Cloud

All environments isolated to single client. No instances of the software shared between customers.

Encryption

Does the solution use industry-standard encryption? Yes 256-bit AES

Firewall compatible

Is the solution compatible with standard firewall configuration? Yes No port forwarding required

3rd Party Tested

Has the solution been tested and/or certified by a reputable third party? Yes

Trustwave, Symantec, FIPS 140-2 Level 2 in process

Access Privileges

Granular permission management

Can administrators assign or deny privileges according to support tier? Yes

50+ configurable permissions

Two factor authenticationDoes the solution enable multi-factor authentication? Yes

Native; BeyondTrust Verify; RADIUS

Smart card authentication

Can reps and end systems be authenticated via smart card? Yes CAC, etc

Touch

Can reps open the rep console using touch technology? Yes iOS only

End user control

Can end users take back control and terminate sessions at any time? Yes

Page 4: BeyondTrust Product Comparison Guide · BeyondTrust Product Comparison Guide Remote Support 3/28/2019 2 Remote Support Solution Comparison Matrix The information provided for BeyondTrust

BeyondTrust Product Comparison Guide Remote Support

43/28/2019

Remote Support Solution Comparison MatrixThe information provided for BeyondTrust is accurate as of March 2017. Email [email protected] for a customized RFP.

DESCRIPTION BOMGAR RESPONSE BOMGAR NOTES VENDOR #2 RESPONSE VENDOR #2 NOTES

Privacy screen

Can the end user's screen be blacked out to hide sensitive information? Yes

Application sharing

Can end users restrict access to specific applications? Yes

Credential injection

Can credentials be injected into the user account or endpoint without the technician seeing them? Yes

BeyondTrust Vault, Lieberman RED, Thycotic Secret Server

Audit Trail

Session recording

Can administrators view video recordings of each session? Yes

Session recording feature controlled by administrator

Session activity log

Can administrators view logs of the actions taken during each session? Yes

Chat transcript

Can administrators view transcripts of chats between reps and end users? Yes

INTEGRATIONPre-built integrations

ITSMAre pre-built integrations with ITSM tools offered? Yes

BMC, SNOW, Dell KACE, Hornbill, HP, iSupport, AutoTask, SunView, TOPdesk, Cherwell, EasyVista, CA, Freshservice, Heat, ISILOG, Symantec, SysAid

CRMAre pre-built integrations with CRM tools offered? Yes

Salesforce.com; MS Dynamics

Page 5: BeyondTrust Product Comparison Guide · BeyondTrust Product Comparison Guide Remote Support 3/28/2019 2 Remote Support Solution Comparison Matrix The information provided for BeyondTrust

BeyondTrust Product Comparison Guide Remote Support

53/28/2019

Remote Support Solution Comparison MatrixThe information provided for BeyondTrust is accurate as of March 2017. Email [email protected] for a customized RFP.

DESCRIPTION BOMGAR RESPONSE BOMGAR NOTES VENDOR #2 RESPONSE VENDOR #2 NOTES

Custom integrationsAre tools offered for custom integrations? Yes

API, Mobile SDK, Windows File System plugin, SQL plugin

Branding & customizationAre product interfaces brandable or customizable? Yes

Web Portal, Customer Client, Icons, Dialogues

WEB-ENABLEDSession Initiation

Clientless

Does the solution enable on-demand sessions without pre-installation of a client? Yes

Web Rep Console

Does the solution offer a rep console that can be accessed via browser without additional download? Yes

ChatCan reps chat with end users? Yes

Canned messagesCan reps use standardized greetings and messages? Yes

Click-to-Chat

Can end users initiate chat without downloading an applet? Yes

Co-browse

Can the rep view the end user's browser activity outside of a standard screensharing session? Yes

One-click customer client

Can customer clients be pinned to end users' taskbars for easy initiation? Yes

SMS

Can sessions with mobile devices be initiated via SMS text message? Yes

Page 6: BeyondTrust Product Comparison Guide · BeyondTrust Product Comparison Guide Remote Support 3/28/2019 2 Remote Support Solution Comparison Matrix The information provided for BeyondTrust

BeyondTrust Product Comparison Guide Remote Support

63/28/2019

Remote Support Solution Comparison MatrixThe information provided for BeyondTrust is accurate as of March 2017. Email [email protected] for a customized RFP.

DESCRIPTION BOMGAR RESPONSE BOMGAR NOTES VENDOR #2 RESPONSE VENDOR #2 NOTES

Isolated LAN

Can the solution function within networks that are not directly connected to the internet? Yes

Compatible with DoD SIPRNet, etc

View & Control

Multi-system control

Can reps troubleshoot multiple systems from a single interface? Yes

Multi-monitor support

Can reps view multiple monitors on the remote computer? Yes

File Transfer

Can reps transfer files/directories to and from the remote system? Yes

Unattended Systems

Clientless access within LAN/WAN

Can unattended systems within the rep's network be accessed without a pre-installed client? Yes

Access policies can be fine-tuned by administrators

Remote/mobile

Can reps access systems on a network on which they have no admin privileges? Yes

Requires pre-installed Jump Client; Access policies can be fine-tuned by administrators

vPro

Can reps gain provide support below the OS level on vPro-enabled systems? Yes

Wake-on-LAN

Can reps wake up sleeping systems within the company network? Yes

Requires pre-installed Jump Client

RDP & SSH integration

Can reps run RDP and SSH sessions using the solution's architecture and interface? Yes

Page 7: BeyondTrust Product Comparison Guide · BeyondTrust Product Comparison Guide Remote Support 3/28/2019 2 Remote Support Solution Comparison Matrix The information provided for BeyondTrust

BeyondTrust Product Comparison Guide Remote Support

73/28/2019

Remote Support Solution Comparison MatrixThe information provided for BeyondTrust is accurate as of March 2017. Email [email protected] for a customized RFP.

DESCRIPTION BOMGAR RESPONSE BOMGAR NOTES VENDOR #2 RESPONSE VENDOR #2 NOTES

Deep Troubleshooting

System diagnosticsCan reps view a snapshot of the end user's system info? Yes

Running processes, event logs, installed software, etc

System & registry actions

Can reps edit an end user's registry and perform other system tasks outside of a screensharing session? Yes

Edit registry, kill process, uninstall program, etc

Command shellCan command prompts be sent during a session? Yes

Canned scriptsCan common scripts be centrally stored? Yes

Run as Admin

Can session privileges be elevated to that of an administrator? Yes

Reboot

Can reps reboot a remote system and automatically reconnect? Yes

COLLABORATIONRep/Rep

Team chatCan reps and admins chat with each other? Yes

Enables chat both inside and outside of a shared session

Session sharing & transfer

Can reps share control with and/or transfer a session to other reps? Yes

Sponsored escalation

Can higher-tier reps temporarily escalate privileges for lower-tier reps? Yes

Intelligent help requests

Can reps broadcast requests for assistance based on skillset or other parameters? Yes

Rep/End User

Page 8: BeyondTrust Product Comparison Guide · BeyondTrust Product Comparison Guide Remote Support 3/28/2019 2 Remote Support Solution Comparison Matrix The information provided for BeyondTrust

BeyondTrust Product Comparison Guide Remote Support

83/28/2019

Remote Support Solution Comparison MatrixThe information provided for BeyondTrust is accurate as of March 2017. Email [email protected] for a customized RFP.

DESCRIPTION BOMGAR RESPONSE BOMGAR NOTES VENDOR #2 RESPONSE VENDOR #2 NOTES

Reverse screen sharingCan reps show their screens or give control to clients? Yes

PresentationCan reps give presentations to multiple attendees? Yes Up to 25 attendees

Mobile camera

Can reps access the camera of an end user's mobile device? Yes

Audio and/or video

Is the technician able to communicate w/ the end user via voice or video? No

LanguagesDoes the solution support multiple languages? Yes

Chinese, Dutch, French, German, Italian, Japanese, Spanish, Portuguese, Swedish, Turkish

MANAGEABILITYSession Reports

Session reports

What kinds of information can administrators view in session logs?

Duration, IP, System Info, Files Transferred, Chat Transcript, Admin Activity, Exit Surveys, etc

Reports can be downloaded as CSV or XML files

Analytics

Can support metrics (resolution time, escalation rate, etc) be reported and analyzed? Yes Additional purchase

Rep Management

Admin dashboard

Can admins monitor and manage active sessions in real-time? Yes

Join, transfer, & end active sessions; Monitor reps' full screens

Group policies

Can reps be assigned privileges and portals via group policy? Yes

Page 9: BeyondTrust Product Comparison Guide · BeyondTrust Product Comparison Guide Remote Support 3/28/2019 2 Remote Support Solution Comparison Matrix The information provided for BeyondTrust

BeyondTrust Product Comparison Guide Remote Support

93/28/2019

Remote Support Solution Comparison MatrixThe information provided for BeyondTrust is accurate as of March 2017. Email [email protected] for a customized RFP.

DESCRIPTION BOMGAR RESPONSE BOMGAR NOTES VENDOR #2 RESPONSE VENDOR #2 NOTES

Security providers

Can external security providers be used to authenticate reps? Yes

LDAP (incl. Active Directory), RADIUS, Kerberos, SAML

End User Management

Queues

Can end users request support by entering a general or issue-specific queue? Yes

Auto-routing

Can incoming sessions be routed automatically based on configurable parameters? Yes

Availability, Issue Type, Skillset, etc

Embedded app supportCan end users join a queue directly from mobile apps? Yes Via Mobile SDK

Vendor Management

Session privileges

Can vendors be assigned unique user accounts and session privileges? Yes

Privileges can be assigned invidually or via group policy

CollaborationCan technicians share active sessions with vendors? Yes

Audit trail

Are vendor actions recorded to ensure compliance with company policy? Yes

Rep invite

Can reps without accounts be invited to share support sessions on an ad hoc basis? Yes

High Availability

Can the hardware be configured for high availability? Yes

CORPORATE INFOTCO

Page 10: BeyondTrust Product Comparison Guide · BeyondTrust Product Comparison Guide Remote Support 3/28/2019 2 Remote Support Solution Comparison Matrix The information provided for BeyondTrust

BeyondTrust Product Comparison Guide Remote Support

103/28/2019

Remote Support Solution Comparison MatrixThe information provided for BeyondTrust is accurate as of March 2017. Email [email protected] for a customized RFP.

DESCRIPTION BOMGAR RESPONSE BOMGAR NOTES VENDOR #2 RESPONSE VENDOR #2 NOTES

License type

How is the product licensed? Does the licensing structure enable effective scaling? Concurrent User

Each rep can login to available licenses with a unique user account

Initial costWhat is included in the initial cost of the product?

Appliance + Licenses (appliance & VA); Licenses (cloud)

Ongoing costWhat are the recurring costs of the product?

Maintenance (appliance & VA); Licenses (cloud)

Services

Training & certification

Does the solution provider offer certified training options for technicians and administrators? Yes

Integration & customization

Does the solution provider aid in the customization of the solution and integration with other support tools? Yes

Implementation

Does the solution provider aid in installing and configuring the solution? Yes

Optimization

Does the solution provider help the support team follow IT best practices? Yes

Page 11: BeyondTrust Product Comparison Guide · BeyondTrust Product Comparison Guide Remote Support 3/28/2019 2 Remote Support Solution Comparison Matrix The information provided for BeyondTrust

BeyondTrust Product Comparison Guide Privileged Access

113/28/2019

Privileged Access Management Solution Comparison MatrixThe information provided for BeyondTrust is accurate as of March 2017. Email [email protected] for a customized RFP.

DESCRIPTION BOMGAR RESPONSE BOMGAR NOTES VENDOR #2 RESPONSE VENDOR #2 NOTESUSER/SOLUTION MANAGEMENTArchitecture

Deployment

How is the solution deployed? What are the security implications?

Appliance, Virtual Appliance, Cloud

All environments isolated to single client. No instances of the software shared between customers.

Encryption

Does the solution use industry-standard encryption? Yes 256-bit AES

Firewall compatible

Is the solution compatible with standard firewall configuration? Yes No port forwarding required

Isolated LAN

Can the solution function within networks that are not directly connected to the internet? Yes

Compatible with DoD SIPRNet, etc

3rd Party Tested

Has the solution been tested and/or certified by a reputable third party? Yes Trustwave, Symantec

Group policies

Can users be assigned privileges and portals via group policy? Yes

Authentication

LDAP

Can user accounts by tied to Active Directory or other LDAP profiles? Yes

50+ configurable permissions

Two factor authenticationDoes the solution enable two-factor authentication? Yes Basic Native 2FA

RADIUSDoes the solution enable authentication via RADIUS? Yes

Page 12: BeyondTrust Product Comparison Guide · BeyondTrust Product Comparison Guide Remote Support 3/28/2019 2 Remote Support Solution Comparison Matrix The information provided for BeyondTrust

BeyondTrust Product Comparison Guide Privileged Access

123/28/2019

Privileged Access Management Solution Comparison MatrixThe information provided for BeyondTrust is accurate as of March 2017. Email [email protected] for a customized RFP.

DESCRIPTION BOMGAR RESPONSE BOMGAR NOTES VENDOR #2 RESPONSE VENDOR #2 NOTES

TOTP

Does the solution enable integration with TOTP authentication tools? Yes BeyondTrust Verify, etc

Smart card authentication

Can users and end systems be authenticated via smart card (CAC)? Yes CAC, etc

Touch

Can users open the Access console using touch technology? Yes iOS only

Single Sign-OnDoes the solution enable Single Sign-On? Yes SAML, Kerberos

Initiation Security

Web-based Access Console

Does the solution offer a user console that can be accessed via browser without additional download? Yes

IP filtering

Can users be approved/rejected based on IP address? Yes

Authorization workflow

Can users be required to go through strict workflows before authorization? Yes

Hardware/software mgmt

Mass deploymentCan endpoint clients be deployed en masse? Yes MSI, etc

Syslog

Does the solution enable the sending of syslog reports to administrators? Yes

Page 13: BeyondTrust Product Comparison Guide · BeyondTrust Product Comparison Guide Remote Support 3/28/2019 2 Remote Support Solution Comparison Matrix The information provided for BeyondTrust

BeyondTrust Product Comparison Guide Privileged Access

133/28/2019

Privileged Access Management Solution Comparison MatrixThe information provided for BeyondTrust is accurate as of March 2017. Email [email protected] for a customized RFP.

DESCRIPTION BOMGAR RESPONSE BOMGAR NOTES VENDOR #2 RESPONSE VENDOR #2 NOTES

High Availability

Can the hardware be configured for high availability? Yes

PRIVILEGED SESSION MANAGEMENTPlatformsPCs & Servers

Windows YesAccess console, endpoint client, & admin dashboard

Mac YesAccess console, endpoint client, & admin dashboard

Linux Yes

Access Console & Admin Dashboard: SLED, RedHat, Ubuntu; Endpoint Client: SLED, RedHat, Ubuntu, Fedora, headless

Chromebook Limited Web Access consoleMobile Consoles

iOS YesAndroid YesBlackBerry NoWindows 10 No

Other Devices

Network devices

Can users connect directly and send commands to routers and switches? Yes

POS

Can users access POS systems and kiosks that lack native internet access? Yes

Windows POSReady 7; Android POS

Page 14: BeyondTrust Product Comparison Guide · BeyondTrust Product Comparison Guide Remote Support 3/28/2019 2 Remote Support Solution Comparison Matrix The information provided for BeyondTrust

BeyondTrust Product Comparison Guide Privileged Access

143/28/2019

Privileged Access Management Solution Comparison MatrixThe information provided for BeyondTrust is accurate as of March 2017. Email [email protected] for a customized RFP.

DESCRIPTION BOMGAR RESPONSE BOMGAR NOTES VENDOR #2 RESPONSE VENDOR #2 NOTES

Virtual & Cloud machines

Can the solution connect to systems running in virtual or cloud environments? Yes

VMware, Citrix XenDesktop, etc

Privileges

Granular permissionsCan privileges be restricted based on user role? Yes

Application whitelist/blacklist

Can use of various applications be allowed/disallowed to specific users? Yes

Application-level elevation

Can users gain elevated access privileges at the application level? No

Command filtering

Can administrators disallow specific commands on a per user basis? No

SUDO

Can users utilize the SUDO command via the solution's architecture? Yes

Connection Methods

Protocol tunneling

Can users run 3rd party applications through the solution's architecture? Yes

ScreensharingCan users view and control the endpoint's screen? Yes

Built-in proprietary software, RDP, VNC

Command prompt

Does the solution enable users to send command prompts to the endpoint? Yes

Built-in command shell, SSH

Page 15: BeyondTrust Product Comparison Guide · BeyondTrust Product Comparison Guide Remote Support 3/28/2019 2 Remote Support Solution Comparison Matrix The information provided for BeyondTrust

BeyondTrust Product Comparison Guide Privileged Access

153/28/2019

Privileged Access Management Solution Comparison MatrixThe information provided for BeyondTrust is accurate as of March 2017. Email [email protected] for a customized RFP.

DESCRIPTION BOMGAR RESPONSE BOMGAR NOTES VENDOR #2 RESPONSE VENDOR #2 NOTES

Direct connection without VPN

Does the solution enable connection to endpoints without the requirement of VPN access? Yes No port forwarding required

Audit Trail

Session recording

Can administrators view video recordings of each session? Yes Searchable metadata

Session reports

Can administrators view logs of the actions taken during each session? Yes

System info & IP YesDuration YesUser actions Yes

Monitoring

Access scheduling

Can user sessions be restricted to a pre-defined schedule? Yes

User screen monitoring

Can administrators view users' screens during access sessions? Yes

Activity alertsCan administrators receive alerts about user activity? Yes

Analytics

Does the solution perform behavioral analytics to determine security risks? No

Ad hoc authorization

Can sessions be approved/rejected on an individual case-by-case basis? Yes

Page 16: BeyondTrust Product Comparison Guide · BeyondTrust Product Comparison Guide Remote Support 3/28/2019 2 Remote Support Solution Comparison Matrix The information provided for BeyondTrust

BeyondTrust Product Comparison Guide Privileged Access

163/28/2019

Privileged Access Management Solution Comparison MatrixThe information provided for BeyondTrust is accurate as of March 2017. Email [email protected] for a customized RFP.

DESCRIPTION BOMGAR RESPONSE BOMGAR NOTES VENDOR #2 RESPONSE VENDOR #2 NOTES

Terminate session

Can user sessions be terminated by administrators? Yes

Session timeoutCan settings be configured to handle idle sessions? Yes

Endpoint port analysis Yes

PRIVILEGED IDENTITY MANAGEMENTPlatforms & EnvironmentsPCs & Servers

Windows YesAccess console, endpoint client, & admin dashboard

Mac YesAccess console, endpoint client, & admin dashboard

Linux Yes

Access console & Admin Dashboard: SLED, RedHat, Ubuntu; Endpoint Client: SLED, RedHat, Ubuntu, Fedora, headless

Mobile Access ConsolesiOS LimitedAndroid LimitedBlackBerry NoWindows 10 No

Other Devices

Network devices

Can users connect directly and send commands to routers and switches? Yes

POS

Can users access POS systems and kiosks that lack native internet access? Yes

Windows POSReady 7; Android POS

Page 17: BeyondTrust Product Comparison Guide · BeyondTrust Product Comparison Guide Remote Support 3/28/2019 2 Remote Support Solution Comparison Matrix The information provided for BeyondTrust

BeyondTrust Product Comparison Guide Privileged Access

173/28/2019

Privileged Access Management Solution Comparison MatrixThe information provided for BeyondTrust is accurate as of March 2017. Email [email protected] for a customized RFP.

DESCRIPTION BOMGAR RESPONSE BOMGAR NOTES VENDOR #2 RESPONSE VENDOR #2 NOTES

Virtual & Cloud machines

Can the solution connect to systems running in virtual or cloud environments? Yes

VMware, Citrix XenDesktop, etc

DirectoriesLDAP YesOracle YesNovell Yes

DatabasesSQL YesOracle YesSybase Yes

Automation

Granular permissionsCan privileges be restricted based on user role? Yes

Credential rotation

Does the solution automatically rotate credentials such as passwords and SSH keys? Yes No SSH key rotation

Service account rotation

Does the solution automatically rotate service account credentials? Yes

Password generator

Does the solution automatically generate passwords according to configured integrity settings? Yes

Security & Auditing

Page 18: BeyondTrust Product Comparison Guide · BeyondTrust Product Comparison Guide Remote Support 3/28/2019 2 Remote Support Solution Comparison Matrix The information provided for BeyondTrust

BeyondTrust Product Comparison Guide Privileged Access

183/28/2019

Privileged Access Management Solution Comparison MatrixThe information provided for BeyondTrust is accurate as of March 2017. Email [email protected] for a customized RFP.

DESCRIPTION BOMGAR RESPONSE BOMGAR NOTES VENDOR #2 RESPONSE VENDOR #2 NOTES

Credential checkin/checkout

Can credentials be checked in and out by users to keep a record of who is in possession? Yes

Credential injection

Can credentials be injected into the user account or endpoint without the user seeing them? Yes

BeyondTrust Vault, Lieberman RED, Thycotic Secret Server

Break glass

Can protocols be put in place to secure access to root passwords in "break glass" events? Yes

Password integrity verification

Can the solution regulate the integrity of passwords used? Yes

Password historyCan previously used passwords be viewed? Yes

Reset & retrieval notification

Can administrators be alerted each time a password is reset or retrieved by a user? Yes

Miscellaneous

AAPM

Does the solution enable the elimination of hard-coded passwords in applications? Yes

SAPM

Does the solution enable differentiation between users of shared passwords? Yes Limited

SSH key management

Can the solution store, inject, and manage SSH keys? Yes Does not enable rotation

Page 19: BeyondTrust Product Comparison Guide · BeyondTrust Product Comparison Guide Remote Support 3/28/2019 2 Remote Support Solution Comparison Matrix The information provided for BeyondTrust

BeyondTrust Product Comparison Guide Privileged Access

193/28/2019

Privileged Access Management Solution Comparison MatrixThe information provided for BeyondTrust is accurate as of March 2017. Email [email protected] for a customized RFP.

DESCRIPTION BOMGAR RESPONSE BOMGAR NOTES VENDOR #2 RESPONSE VENDOR #2 NOTES

Autodiscovery

Does the solution automatically scan for privileged credentials? Yes

INTEGRATIONPre-built integrations

ITSMAre pre-built integrations with ITSM tools offered? Yes ServiceNow, Splunk

SIEMAre pre-built integrations with SIEM tools offered? Yes HP Arcsight

Password Vault

Does the solution offer integrations w/ 3rd party password vaults? Yes

Lieberman Software, Thycotic

Custom integrationsAre tools offered for custom integrations? Yes

API, Windows File System plugin, SQL plugin

CustomizationAre product interfaces brandable or customizable? Yes Web Portal, Dialogues

IN-SESSION TOOLSView & Control

Screensharing

Can users view and/or control the endpoint's screen? Yes Via built-in software or RDP

Multi-system control

Can users connect to multiple endpoints from a single interface? Yes

Multi-monitor support

Can users view multiple monitors on the remote computer? Yes

Wake-on-LAN

Can users wake up sleeping systems within the company network? Yes

Requires pre-installed Jump Client

Page 20: BeyondTrust Product Comparison Guide · BeyondTrust Product Comparison Guide Remote Support 3/28/2019 2 Remote Support Solution Comparison Matrix The information provided for BeyondTrust

BeyondTrust Product Comparison Guide Privileged Access

203/28/2019

Privileged Access Management Solution Comparison MatrixThe information provided for BeyondTrust is accurate as of March 2017. Email [email protected] for a customized RFP.

DESCRIPTION BOMGAR RESPONSE BOMGAR NOTES VENDOR #2 RESPONSE VENDOR #2 NOTES

File Transfer

Can users transfer files/directories to and from the remote system? Yes

Collaboration

User/admin chatCan users and admins chat with each other? Yes

Enables chat both inside and outside of a shared session

Session sharing

Can users share control of a session w/ other users or admins? Yes

Troubleshooting

System diagnostics

Can users view a snapshot of the end user's system info? Yes

Running processes, event logs, installed software, etc

System & registry actions

Can users edit an end user's registry and perform other system tasks outside of a screensharing session? Yes

Edit registry, kill process, uninstall program, etc

Command shellCan command prompts be sent during a session? Yes

Via built-in command shell or SSH

Canned scriptsCan common scripts be centrally stored? Yes

Run as Admin

Can session privileges be elevated to that of an administrator? Yes

Reboot

Can users reboot a remote system and automatically reconnect? Yes

CORPORATE INFO

Page 21: BeyondTrust Product Comparison Guide · BeyondTrust Product Comparison Guide Remote Support 3/28/2019 2 Remote Support Solution Comparison Matrix The information provided for BeyondTrust

BeyondTrust Product Comparison Guide Privileged Access

213/28/2019

Privileged Access Management Solution Comparison MatrixThe information provided for BeyondTrust is accurate as of March 2017. Email [email protected] for a customized RFP.

DESCRIPTION BOMGAR RESPONSE BOMGAR NOTES VENDOR #2 RESPONSE VENDOR #2 NOTESTCO

License type

How is the product licensed? Does the licensing structure enable effective scaling? Per endpoint

Initial costWhat is included in the initial cost of the product?

Appliance + Licenses (appliance & VA); Licenses (cloud)

Ongoing costWhat are the recurring costs of the product?

Maintenance (appliance & VA); Licenses (cloud)

Services

Training & certification

Does the solution provider offer certified training options for users and administrators? Yes

Integration & customization

Does the solution provider aid in the customization of the solution and integration with other support tools? Yes

Implementation

Does the solution provider aid in installing and configuring the solution? Yes

Optimization

Does the solution provider help users follow IT best practices? Yes