Beyond strategic Beyond strategic intelligence:intelligence:What next ?What next ?

Tenerife Meeting – CR Lorraine – CRITT BOIS

By Marie DELMOITIEZSTRATIN.C.

Striking learnings from the survey1/4

Segmentation of the wood sector: the main profession of the enterprises is a precise segment of the wood sector.

- Development of external (fairs, exhibitions, conferences, events) and internal sources of information (employees, customers, suppliers).

- Exchange of practices among enterprises.

Striking learnings from the survey2/4

- Segmentation of the wood sector

CRITT bois must meet the needs of entreprises according to their main profession:

sawmilling,

building timber

furniture manufacturing.

Striking learnings from the survey3/4

- Exchange of practices among enterprises

SMEs have expressed the need to meet other SMEs of the same sector/segment or of complementary sectors (metal working, upholstery fabric…). They can meet to discuss common themes (recruiting, Knowledge Management…), to exchange practices or create partnerships.

Striking learnings from the survey4/4

- Development of external and internal sources of information

The most relevant external sources of information for SMEs are fairs, exhibitions, conferences and events. The CRITT Bois is orienting its search for information and watches toward these sources.

As far as internal information is concerned, SMEs mostly rely on informal information they collect from their employees, customers, and suppliers. The next step for them is having this information reach the appropriate department (commercial, R&D, administrative…).

Setting up Setting up Knowledge ManagementKnowledge Management

within CRITT BOISwithin CRITT BOIS

Tenerife Meeting – CR Lorraine – CRITT BOIS

Evolution of CRITT Bois strategy

1986 - 2002: Development based on technological competencesDevelopment based on technological competences

2002 – 2004: Implementation and integration of a strategic Implementation and integration of a strategic

intelligence set up: intelligence set up: Épinette and DECILOR

2005: Setting up of Setting up of Knowledge Management

Objectives for CRITT Bois

TTo become a major player of the economic development of SMEs in the wood sector through actions on:

- Technological innovation- Mastering of the internal and external environment

of the SMEs - Stimulation of knowledge

The KM concept

Internal knowledge and know-how of a company are the main factors driving its development

TThe main objectives of knowledge management are:

- To clarify the jargons and patterns used by the different professions constituting the enterprise

- - To improve the accessibility to internal knowledge and know-how

The KM Objectives

TThe control of an enterprise on its own processes, he control of an enterprise on its own processes, be they operational or administrative can be be they operational or administrative can be hindered by:hindered by:

Internal or external staff turnover inducing a loss of key competences or know-how

Staff demotivation due to non-understood evolution of projects (stop, reorientation, change of partners…)

Externalisation, delocalisation

KM helps coping with these difficulties

Approach 1/2

According to their professions, the actors of the CRITT BOIS will participate in this action by answering questions such as:

Type of stored internal information : technical, scientific or administrative – at individual and enterprise scales

Criteria for information selecting – issues of sorting and storage of the information

Flows of information within the enterprise and their means (oral or written)

Approach 2/2 Sharing information within working teams,

information feedback, problems arising Objectives of the capitalisation of information

Who takes the decision? Degree of precision? Actors involved? Necessary investments?

Use of software tools Other tools? Which ones do the personnel actually use? Do they store information thanks to these tools?

Structuring documents : documents management, formalisation, normalisation

Professions of the CRITT Bois

Products of the wood sector

1rst transformation

Energy wood

Wood composite

Furniture manufacturing

Building timber

Outdoor woodwork

Millwork

Thinks between Strategic Intelligence & Knowledge Management

Strategic Intelligence and Knowledge Management do have complementary objectives.

* Décisionnel.net

Some strategic information existing in the enterprise

may not exploited.

Information got through the knowledge management

process are benchmarked against the ones got through the Strategic

Intelligence process . It enriches and appreciates

them.

Communication and diffusion

Practical work case

Structuring and treatment of the information

Neuronal networks of SI

External sources SI

Management data

Technical data

Other internal sources

Communication and diffusion

Data for the Management of

knowledge within

the enterprise

SOURCING