Beyond Searches: How Discovery Data Can Enhance Library Services
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Beyond Searches How Discovery Data Can Enhance Library Services Rachael Cohen Discovery User Experience Librarian Indiana University Bloomington [email protected] Feng Shan Head of Electronic Resources Indiana University South Bend [email protected] Angie Thorpe Digital User Experience Librarian Indiana University Kokomo [email protected] November 18, 2014
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In 2011, the Indiana University Bloomington and Indiana University Kokomo Libraries launched EBSCO Discovery Service (EDS), with Indiana University South Bend following soon after in 2013. EDS allows users to search large portions of their library collections, including the library catalog and both EBSCO and non-EBSCO databases, from a single search box. But what does actual user behavior look like? In this session, librarians from three separate IU campuses will present usage and analytics data that reveal how far both the libraries and their users have come since implementing EDS. Speakers will share user behavior data that reveals the reception of EDS at each campus, then offer suggestions for data-informed ways in which librarians can enhance library services so that users are able to find and access the content that best meets their needs.
Transcript of Beyond Searches: How Discovery Data Can Enhance Library Services
Beyond Searches
Beyond SearchesHow Discovery Data Can Enhance Library ServicesRachael CohenDiscovery User Experience LibrarianIndiana University [email protected] ShanHead of Electronic ResourcesIndiana University South [email protected] ThorpeDigital User Experience LibrarianIndiana University [email protected] 18, 2014
INDIANA UNIVERSITY
TimelineUSER BEHAVIOR FRONTLINE SERVICESReceptionReceptionReception
Helpfulbut how is EDS being used?
User BehaviorEnter Google Analytics New Visitors Returning VisitorsVisitor TypesStates with NO sessionsIUB
IUK
IUK & IUBVisitor GeolocationsIUB
IUK
IUK & IUBTop 10 International GeolocationsVisitor GeolocationsAustralia IUB/IUKCanada IUB/IUKChina IUBCyprus IUKGermany IUB/IUKIndia IUBItaly IUBMorocco IUKNew Zealand IUKSaudi Arabia IUBSouth Korea IUB/IUKSweden IUKTaiwan IUBTurkey IUKUnited Kingdom IUB/IUK DevicesMobile Device Branding*Google, Asus, LG, HTC, Motorola, Toshiba, HuaweiOperating Systems
All others = Android browser, Opera, Amazon Silk, etc.
Main browsers = IE, Chrome, Firefox, SafariBrowsers*Android, Opera, Amazon Silk, etc.Browsers
Wins
Not wins
QuestionsImage Creditshttp://pixabay.com/en/system-network-news-personal-63768/https://www.flickr.com/photos/cgpgrey/5023794412/in/photolist-8DWg43-q55Ls-aKcaxr-au3uwt-7q5H1P-cLfH7o-gM4Y7s-kbr2g-9sgb2R-gM4LeS-gM4CSK-gTAZDE-2fqsHo-gM5u8m-JKrGn-5bh2jr-e8LVi1-3xJ8yS-d1iFLb-d1iFAJ-fB7ZuY-d1iFHh-nhrqaY-7moKx-9bg6Zv-gM5bJc-dcc47P-bvrKup-4Lgrwy-7zFvK4-BH6tV-5Vtvqi-cJBv5Q-ibpvP-9DJ4qM-9a4yVg-pT593-gM52xN-iQtxjD-ixMrK9-9FtdPh-aNsRZn-fy92e-5aymHV-gM5kog-4kvSo9-fAXEpD-6Pj8jw-4Hc9Tm-58maRjhttp://pixabay.com/en/analytics-red-people-tracking-282739/http://cnet4.cbsistatic.com/hub/i/r/2011/12/14/0479765e-fdb6-11e2-8c7c-d4ae52e62bcc/resize/620x/4b5f6dd958f9dae4930c640f0ed4cd08/5browser-logo-horizontal.jpghttps://www.flickr.com/photos/melodycampbell/2656648042/in/photolist-53L1UA-9rn9Yh-4MtzzH-39Yvcw-39TZ9R-39Yur9-39TYFe-39YuTJ-39Yu8h-39TYn8-ahtKQx-81kB6Q-9NFYqH-cnchKE-39YtkN-cee2wo-cGusjm-5oC2Sm-58D5Yr-ap5A2R-5prChJ-81kBbs-M2bf-4MzpB3-9Md5QC-4FWVjg-drKsz3-bVQEjr-5YerwC-7rJEvm-5TCeiT-p8rQ2-e2xafc-andneR-jDJ16A-jDGL2p-jDHZ6j-jDJK41-jDGJRi-jDFMCe-jDHXoS-jDGGtH-jDHVQS-p8scu-p8sby-p8sab-p8s9k-p8s8q-p8s7L-p8s6S/https://www.flickr.com/photos/kjarrett/3648819902/in/photolist-6yra2Y-6yn2HX-a6MPYs-6yn2Qx-6yn2Pv-6yra49-6yra2q-6yn2Hx-6yra57-6qT1yb-55rYVK-7orBcT-6yra75-6yr9ZQ-aZhu1T-6odx71-68EVsF-6UopoE-9bGK2Y-7iprm1-6MhZbD-6Enqge-5bvirh-5rhsrB-5vHtcn-916a1C-bNLRmT-9FSCi7-eagybK-bfZB5z-5Wpe21-5WpdW3-6gFJge-aWWvax-bVe3vu-6WkY2g-68b5jK-5VPR1H-5gGatX-5eohW9-dWcGrK-aAP439-7JQEim-7Ha7Zf-7W41Ls-83oX8k-fKTr4i-4URWR4-76v8xW-7oYmK3http://sd.keepcalm-o-matic.co.uk/i/keep-calm-and-influence-user-behavior.pnghttps://www.flickr.com/photos/crystalflickr/2317183342/in/photolist-7rDP1E-atvnG7-ifV2aH-75BNgi-eUTEhD-7ry5Um-4qZaVM-7rDTSf-7rDScd-a6jHAL-4wLaSW-5WuCUR-7rzWVM-eMV5Qv-7EeBnq-7EeARG-nhSn7d-6qJ7iw-eg7MRE-7Ef195-7EaKpp-7s5v8r-7EaKKK-7EaKvD-7Eewf9-7EaFJ6-aivh9u-7Eew3y-4BM9WT-bGMiVv-fopjse-c6K6t1-bUujrq-4BBtGW-bUujdw-bUuj9E-bUuj4U-bUuiZm-bUuiVQ-7sajxC-bUujny-bUujhm-c6K6n9-7s6mUp-9E766P-eMTrcV-5Z9afs-4DaXeK-qzuQr-7s5o7vhttp://pixabay.com/en/mathematics-physics-formula-bill-111423/http://pixabay.com/en/settings-options-software-website-265131/https://www.flickr.com/photos/sepblog/3542294246/in/photolist-6p2bEJ-KiF33-dJtVBe-dHQYKe-gSjdj-6oWvgn-KiS6p-6QpGf-d9KiHk-b1tLd-6Dvz6-6BrM6-6A5sk-7T1NtL-d6tQ61-6nVMip-6GVQf-dJ6SBg-dQDwyN-dQDwyY-dQxW1B-8LUgbu-8LUg5d-8LUgf3-8LUg6m-8LUgdo-8LUg7j-8LRdqT-9zD5yY-5WVTiq-bF8sxv-sT4ee-e5p2Sv-6SoRVG-6N8NH-xg5EA-6jGgiY-xg5F5-8AF5t8-6oWHvV-wYis8-5eE1NC-6oWV5g-8Vm21f-9bzXMy-442XfX-a9f7Fc-9bzY2u-bEHCfr-77uwn5http://pixabay.com/en/ball-http-www-crash-administrator-63527/
