BEVO Consulting Group: Solution for Wister Manufacturing

Solution for

WISTER MANUFACTURING

October 31st, 2014 CMS 313M

BEVO CONSULTING GROUP

© BEVO Consulting Group, 2014

Agenda ²  Introduction

•  Meet the Team •  Analysis •  Key Issues

² BEVO Solutions for Success •  Solutions for Wister •  Implementation Strategies •  In the News

² Projections ² Q&A


Ben Utley Performance Management Lead

The BEVO Team


Kelsi Kamin Client Partner

Gerrit Cook Senior Consultant

Cameron Bell Internal Change Consultant

Forrest Eastland Internal Change Consultant

Zack Gallegos Management Analyst

The Current Situation


Wister is facing an unforeseen downtime in auto-‐parts orders that is threatening the jobs of 19 employees.

At risk of losing the most productive workers by far

Now facing a 90 day gap with no orders

Initial Loaned-‐Labor solution has created employee distrust

Rethinking the Memorandum


MEMORANDUM

To: All production employees

Subject: Loaned Labor Program 2014

Due to the unpredictable delay of future sales, we have decided

to implement a loaned labor program. Employees will report to local

nonprofits for the next 90 days instead of working at the Wister

This will be in effect next Monday (11/3/14), and any

questions/concerns may be put in the request box outside of HR.

If you were an employee receiving this memo, how would you react?

What could have been done differently?

Key Issues


#1: Limited Communication

#2: Inadequate Decision Making

•  Newfound employee distrust •  The e-‐mail memo: untimely, poorly worded •  Poor framing

•  Unrealistic expectations •  Employee resistance to change •  Lack of requisite variety


Solution to Issue #1 Management Communication Program

Maximize Meaning

The Do’s and Don’t’s of Electronic

Communication

The Art of E-‐mail Communication

How to Sell Unpopular Ideas

Employee Engagement 101

Q&A Panels Open Door Policy


In th

e New

s

•  Military faces budget cuts, is forced to lay off soldiers

•  Anxiety over possible forced retirements

adds to stress on soldiers and their families •  Lack of communication causes issues for

soldiers and military

Reported by Gregg Zoroya, February 2014

“After years of war, career soldiers given one more order -‐-‐ you're no longer needed.”

Solution to Issue #2 Crisis Management Seminars


Modules for Optimal Models Get Over Groupthink 101

Face-‐to-‐Face Workshops -‐  Brainstorm Alternatives -‐  Examine Effectiveness -‐  Identify -‐  Implement

Online Learning Modules -‐  Explore rational models -‐  Case study library -‐  Understand requisite

variety

Projections


0%

20%

40%

60%

3%

45%

EMPLOYEE TRUST

EMPLOYEE TRUST

0%

20%

40%

60%

7%

56%

EMPLOYEE COMPLIANCE

EMPLOYEE COMPLIANCE

BEVO Consulting Group: Solution for Wister Manufacturing

Leadership & Management

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