BETZABEL GOMEZ MEZA Resume 1 (19)
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BETZABEL GOMEZ MEZA Career Overview Have dedicated many years working on developing Interfaces on Netboss System. Work troubleshooting on a NOC, allows me to understand data telecommunication and elements and interaction. Administration of network manager systems, from different vendors, is another of my responsabilities. Worked on Telnor IT department help desk and server administration. Also worked in the government offices at city hall, developing applications. I have developed application on PHP and database design too. Always try to do my job with team work spirit, to understand problems and search for solution, but can work and focus on individual tasks too. And because we are on a changing environment of technology and information, try to adapt to change fast, and keep learning. Qualifications Technical help desk experience Programming and design skills Analytical skills Telecommunications Knowledge in TCP/IP protocols Project management Problem solving skills ITIL Technical Skills Skills Proficiency Total Years Last Used Netboss Development Expert 16 2016 Nagios/PRTG/Spiceworks Basic-Medium 3 2015 HTML/PHP/SQL Medium-Expert 3 2015 Neo4j , MongoDB , Wireframe Sketcher , Bizagi Modeler Medium , Basic , Medium , Medium 1 2016 UNIX/LINUX Medium 10 2016 C++ , Clipper, dBase Expert 5 1995 HTTP/Apache, SNMP, FTP, TCP/IP, IPv4 Network Addressing, Packet Tracer Software Medium 1 2016 Business Object Medium to Expert 5 2016 Accomplishments Developed several interfaces for alarm monitoring on Netboss System, those interfaces were for different technologies (1353sh Alcatel, Newbridge, MNOSS, AMS, Tekelec, Navis Lucent, AWS, PRTG, Trilogue, MNR10, ATLAS, TBAs Ericsson, etc). Integrated around 5000 Telmex Ericcsson TBAs to Netboss platfom. Developed a system for users and password administration for applications of Telmex Telecommunication Network Manager Systems. Helped Telmex NOC to centralize administration of telecommunication manager C: 52 (686) 1915012 | [email protected] D P
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Transcript of BETZABEL GOMEZ MEZA Resume 1 (19)
BETZABEL GOMEZ MEZA
Career Overview
Have dedicated many years working on developing Interfaces on Netboss System. Work troubleshooting on aNOC, allows me to understand data telecommunication and elements and interaction. Administration of networkmanager systems, from different vendors, is another of my responsabilities. Worked on Telnor IT department helpdesk and server administration. Also worked in the government offices at city hall, developing applications. I havedeveloped application on PHP and database design too. Always try to do my job with team work spirit, to understand problems and search for solution, but can work andfocus on individual tasks too. And because we are on a changing environment of technology and information, tryto adapt to change fast, and keep learning.
Qualifications
Technical help desk experienceProgramming and design skillsAnalytical skillsTelecommunications
Knowledge in TCP/IP protocolsProject managementProblem solving skillsITIL
Technical Skills
Skills Proficiency Total Years Last Used
Netboss Development Expert 16 2016
Nagios/PRTG/Spiceworks Basic-Medium 3 2015
HTML/PHP/SQL Medium-Expert 3 2015
Neo4j , MongoDB , Wireframe Sketcher, Bizagi Modeler
Medium , Basic ,Medium , Medium
1 2016
UNIX/LINUX Medium 10 2016
C++ , Clipper, dBase Expert 5 1995
HTTP/Apache, SNMP, FTP, TCP/IP,IPv4 Network Addressing, PacketTracer Software
Medium 1 2016
Business Object Medium to Expert 5 2016
Accomplishments
Developed several interfaces for alarm monitoring on Netboss System, those interfaces were for differenttechnologies (1353sh Alcatel, Newbridge, MNOSS, AMS, Tekelec, Navis Lucent, AWS, PRTG, Trilogue, MNR10,ATLAS, TBAs Ericsson, etc). Integrated around 5000 Telmex Ericcsson TBAs to Netboss platfom.Developed a system for users and password administration for applications of Telmex TelecommunicationNetwork Manager Systems. Helped Telmex NOC to centralize administration of telecommunication manager
C: 52 (686) 1915012 | [email protected] Participation
07/1999 to CurrentMexicali, Baja California
12/1997 to 06/1999Tijuana, Baja California
06/1995 to 06/1997Mexicali/Tijuana, Baja California
01/1987 to 12/1991Mexicali, Baja California
2010Mexicali, Baja California, Mexico
Mexicali, Baja California, Mexico
Mexicali/Mexico, Baja California, Mexico
systems.Organized information for a National Contest for Energy Eficiency Projects, we won the contest twice, 1st and 3rdplace (Certamen de Ahorro de Energia).
Work Experience
System SubmanagerTELNORProvided base level IT support to company personnel. Built and maintained successful relationships with serviceproviders and system users. Processed inbound and outbound technical support calls. Researched issues onvarious computer systems (mostly Nerwork Management Systems) and databases to resolve complaints andanswer inquiries. Mentored other engineers. Provided real-time support to everyday users of Network ManagerSystems (Netboss, 1353sh Alcatel, Newbridge, AWS, Navis, etc). Developed and maintained technical expertisein Netboss Survilleance System. Troubleshot hardware issues and worked with service providers to facilitaterepairs. Created accounts, reset passwords and configured access for users.Configuring Spiceworks for helpdesk ticket and networks scanning and devices alerts.
Systems AnalystTELNORSystems documentation.Definition and documentation of processes of the organization.Data processing of public telephony services.Participation in the definition of the Telmex energy saving intranet portal.
Administrative Network SupportNET1Support on a help desk center. Data server administration. Installing PC and network cabling for users.
Analyst and computer programmerConsejo de Urbanizacion de MexicaliDeveloping systems for a technical department. Modifying other systems previusly created. (dBase, Clipper)
Education and Training
Master of Science: Network and TelecommunicationsCETYS Universidad
Bachelor of Science: Computer EngineerUniversidad Autonoma de Baja California
Master of Science: Information TechnologyINTTELMEXCurrently studying online this master on IT.Had theory and school projects about: Project Management, DB design, Finance, Software Engineering, DataCenter Design and Management, Modeling and Analysis of Business Information Systems, Network andTelecommunication, Informatic Security, IT Supply Management, IT in Organizations, Support for Innovation. andThinking Skills Development Workshop.
