Better Futures Continuation of Support. Introductions Alexander Rae Accommodation Officer Hostels...

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Transcript of Better Futures Continuation of Support. Introductions Alexander Rae Accommodation Officer Hostels...

  • Better Futures Continuation of Support

  • Continuation of Support

    IntroductionsAlexander RaeAccommodation Officer Hostels and Supported AccommodationSouth Ayrshire CouncilCurrent use of Better Futures Contract Monitoring

    George MacPhailSenior Support WorkerSeAscape Housing Support ServiceAyr

    Time Using Better FuturesReporting to Council

  • Continuation of Support

    Summary of services South Ayrshire council currently commissions the following housing support services

    Hostel Supported Accommodation ( 3x L/A owned Hostels= 49 Placements)

    Intensive Hostel Accommodation ( Blue Triangle HA )

    All Ayrshire Intensive Housing support Service ( Aspire2gether )

    Housing Support Service (SeAscape)

    Rent Deposit Guarantee Scheme (SeAscape)

  • Why We choose Better Futures Previous difficulty with getting accurate reporting across the board Agencies using different support plans

    Lack of continuity for clients

    Lack of repetition

    One package journey of sustainment tracked

    Consent allows information to transfer

  • Overview of servicesSeAscape

    Rent deposit guarantee schemeHomeless and housingsupport service2Share (Flat-sharing Scheme)Befriending serviceLandlord liaison service

  • Overview of services Ayrshire Intensive Housing Support Service

    Ayrshire Intensive Housing Support Service (AIHSS) provides Ayrshire wide, intensive, one-to-one housing support for people experiencing or at risk of homelessness and with complex needs.

    The service supports between 50 and 70 individuals at any one time. It is delivered by a team of highly experienced and qualified Housing Support Worker.

    The service is specifically designed to support people who have been excluded from mainstream homelessness services due to their chaotic lifestyle and inability to engage with those services.

  • Overview of services The client group have challenging support needs, which may include:

    History of homelessness/repeat homelessness/tenancy failure.Previous history of rough sleeping.Evidence of a chaotic lifestyle.Mental health support needs.Addiction issues.History of institutional care .History of exclusion from mainstream homeless services.A lack of engagement with mainstream services.Current/Ex prisoners within HMP Kilmarnock.Ayrshire domiciled current/ex prisoners within Barlinnie and Greenock

  • Overview of services Client B Journey and sustainment tracked

  • Overview of servicesSeAscape

    Rent deposit guarantee schemeHomeless and housingsupport service2Share (Flat-sharing Scheme)Befriending serviceLandlord liaison service

  • BF Offline Review notes

    Outcome 1.1: Suitability of property Achievement: I was supported to request updates on my positions lists with SAC and Ayrshire Housing. I was supported to request a new front door to the tenancy this has since been installed by SAC. Next Steps: None identified. XXXXXX has to wait on a tenancy offer before any further support requirements can be identified in this area. Outcome 2.1: Physical health Achievement: I have been supported to arrange my appointments into my calendar and I am now able to do this by myself Next Steps: None identifiedOutcome 3.4: Emergency procedures Achievement: Staff discussed how to minimise risk of fire ie removing refuse from tenancy, not storing items on the cooker. I have had a previous visit from the Fire Brigade and have assessed my tenancy and installed additional fire alarms. Staff supported to request an internal door to be fitted for fire prevention however this was declined by SAC as they stated it is the tenants responsibility. Next Steps: No further steps identified Outcome 4.2: Money matters and personal administrationAchievement: I have been supported to manage my money by become familiar with online shopping services and now feel able to manage this by myself. I have been successfully supported to apply for Council Tax exemption on grounds of mental health. I have been supported to address personal correspondence letters with the courts and NHS services and no feel able to address these on my own.Next Steps: N/A

  • BF Offline Review Comments

    Dates of support: 05/06-2hr, 12/06-2hr, 19/06-2hr, 26/06-2hr, 03/07-2hr, 10/07-2hr

    Dates of No access: N/A

    Significant Issues: 1.1 Tenancy unsuitable due to mobility issues and there being many stairs to tenancy front door. 2.1 Poor physical health/mobility issues/sensory impairment 2.2 High levels of various medications contributing towards sensory impairment 4.2 Debts having impact on ability to purchase food, declined support to arrange Mybus for trips to chemist despite taxi fares affecting ability to manage household bills

    Reason for Progression: Successfully applied for Council Tax exemption Budgeting support IT Support to set up online shopping with Tescos Supported to arrange health related appointments Supported to court services on legal matters Supported to complete SAC housing application annual review form Supported to request update on positions lists Supported with various correspondence

    Reason for Regression: Declined support to arrange Mybus for trips to chemist despite taxi fares affecting ability to manage household bills

    Outstanding outcomes: None identified at this review

    Recommendation: Support to be reduced to one hour per week for two weeks then close. This is a planned reduction and close due to lack of current support requirements. Support have made XXXXXXX aware that if she requires support again in the future she can request for this through her Housing Officer. Staff discussed drop in support however XXXXXXX states this is not something she would use.

  • BF Outcome wheel

  • Average number of active housing support casesSeAscape

  • Number of new referralsSeAscape

  • Active assessed housing support casesSeAscape

  • Reasons for ClosuresSeAscape

  • Distance Travelled by ClientsSeAscape

  • Referrals from hostel accommodationSeAscape

  • Transfer of placements

  • Questions

    *Introduce self and role , brief overview from each on using Better Futures ,

    we will discuss in the following slide the advantages to both Client and services in your area would benefit from using better future across housing support provision *Introduce each service and when they started using B/F etc *Zander to add in notes etc , consent to share forms , various services commissioned etc

    Reporting back on outcomes set out in tendering process

    Better value to tenants *RDGS - SeAscape have been operating since 1999 and introduced a rent deposit scheme to South Ayrshire to work closely with private rented landlords and house people who were homeless, getting evicted or . Since 1999 we have on average been housing 180 households per year to find accommodation in the private rented sector. Housing support was provided for those households in 2001 when contracts for housing support was provided by South Ayrshire through supporting people. Flat-share, Befriending & Landlord Liaison - In 2006 SeAscape secured big lottery funding and introduced a flat-sharing scheme, befriending service and landlord liaison service. In 2010-11 SeAscape was introduced to Better Futures and this was trialled by the our flat-sharing scheme. This was a great success with the young people who used it. Housing Support Service - SeAscape started rolling this out to the whole service and when the housing support contact came up for tender in 2012 the Better Futures system was how SeAscape would deliver support to people who used the service by using an outcomes based online support tool. From the start of the tender SeAscape tupayed four housing support services into one. SeAscape then had to look at reducing all services support hours from 720 hours per week to 525 hours per week to meet the commissioned contract.

    *All coverage in Ayrshire councils

    People in Ayrshire tend to move around , this service using this package allows information to passed on with consent, both essential and risks are tracked logged allowing safety of staff to be consistent acroos the three areas

    *The client we have chosen had many failed attempts at housing in the community he had been homeless for well over 2 years in various temp accommodation , however by working with him to select appropriate location and type of tenancy , that would enable him through continued support to sustain the tenancy , he's now been settled in the accommodation for nearly a year with support from hostel staff , through to the intensive team when housed and has recently been passed to the seascape team for short term support .

    Benefits of the system show and track his events , referrals , support needs and outcomes met by three different services in the one package . *RDGS - SeAscape have been operating since 1999 and introduced a rent deposit scheme to South Ayrshire to work closely with private rented landlords and house people who were homeless, getting evicted or . Since 1999 we have on average been housing 180 households per year to find accommodation in the private rented sector. Housing support was provided for those households in 2001 when contracts for housing support was provided by South Ayrshire through supporting people. Flat-share, Befriending & Landlord Liaison - In 2006 SeAscape secured big lottery funding and introduced a flat-sharing scheme, befriending service and landlord liaison service. In 2010-11 SeAscape was introduced to Better Futures and this was trialled by the our flat-sharing scheme. This was a great success with the young people who used it. Housing Support Service - SeAscape started roll