Best Practice Strategies In Government

www.LEADERSHIPFROMBELOW.com

Best Practice Strategies in Government A European Perspective

Trond Arne Undheim, Ph.D. & AuthorStrategyPark Central Government, 4 November 2008

The opinions expressed here are the author’s only and do not necessarily represent those of his employers past or present.


Daughters and Leaders

My two-year old knows a thing or two about best practice…

• Gets what she wants.• Builds relationships.• Shows no fear.


Daughters and Leaders

• I know a thing or two about best practice, leadership, and childcare…


Together

• She brings me down to her level.

• I have no choice, really.

• I am better for it.


My Daughter’s principles

1. Be persistent.2. Build an unbreakable

bond.3. Make your way the

natural way.4. Push your point, but

move on.5. See yourself as an

equal.


The EU seen from Britain

France Germany Rest of ContinentBerlusconi

Costa del SolPolish workers

Britain


The EU seen from Brussels

France

Germany United Kingdom Spain

Rest of EU Rest of World

EU Presidency Italy


Good Practice CommunityeGovernment-eHealth-eInclusion

Case Analysis- EC project finds NP cool [attachment]

Discussion:“Great, but I miss more details on technology” (Herman, 47)

Community assessment **** (1-5 stars)

Expert assessment: 92 (0-100)

Lessons Learned:• Hierarchy buy-in• User always involved

Huge track record of sharing – 100 speeches across Europe – 10 visits a year from foreign dignitaries

Nice public procurement (FR) [case]

Domain: Health and Transport services

Origin: France, Interior Ministry http://www.nicepp.fr

A great solution for all public procurement in France. Pilot results from Health and Transport show €90 m savings/year. A huge Innovation because 10 tons of paper eliminated. A €1m/year operation it should givelding €100 m yearly savings once fullly operational. The project started in 2005 and ends in 2010. [100 words]

Discuss

About us SearchPersonalizeIn-depth

eHealtheInclusioneGovernmentEuropean Awards

Share good practice

Find a product

Find a speaker

Find an expert Cool EC Efficiency

France eID Speaker Technology Innovation

Interoperability Products Transport Procurement

http://www.nicepp.fr/





No! You cannot do that!


FUD*

• We’ve never done that before.• We have tried it before.• It will never work.

*Fear, uncertainty and doubt.


Yes, I can. (It might work).


ePractice.eu

• 15000 members. • 700 percent growth. • 1000 good practice cases ( € 1 bn). • Participants from 46 countries.

– Online communities with hundreds of members.

– Monthly workshops. • Renewed for three years (€10 mn).


Yes, we did. (It worked).


Best Practice Puzzle

PartnersColleaguesContactsStrangers

InsightKnowledgeKnow-howInformation

CreateContributeConverseAvailable

ImpactInnovateLearnMotivate


Nonsense I could have used

PartnersCreateContactsPartnersAlignContactsStrangers

KnowledgeKnow-howInformationInsightChangeKnow-howInformation

ContributeConverseAvailableCreateContributeAlignAvailable

InnovateLearnMotivateImpactInnovateLearnMotivate

KnowledgeKnow-howInformationInsightKnowledgeKnow-howInformation

ContributeConverseAvailableCreateContributeConverseAvailable

InnovateLearnMotivateImpactInnovateLearnMotivate


Bad Practice Puzzle

CrisisLossOrdersHierarchy

OutcryPublic Media Rumor

ConquerFightCrunchUnavailable

ImpactStressTiredDeadlines


Realistic Puzzle

PartnersColleaguesContactsHierarchy

InsightKnowledgeMediaInformation

Crisis ContributeConverseAvailable

ImpactStressLearnMotivate


Social Media and Leaders

• Don’t ignore technology• Don’t let it rule your life

– Make your cell phone, TV, DVDs, email, online communities your own

– Put them to use – with specific goals in mind

• Do make use of your networks – and make sure to build new ones.


European e-tax experiences

• Who? – Denmark, Finland, FYR of Macedonia,

Germany, Ireland, Norway, Poland, Slovenia,

• Where? When? How?– Daily on e-Practice.eu or monthly workshops.

• What? – Experiences, Pitfalls, Success factors.


Leadership From Below

• Not only for wannabe leaders.• Not only for emerging leaders.

• Successful with CEOs, Directors, Royalty. • Across sectors (public, private or NGO)


The Premise

• Most management books miss the point.

• Leadership is unrelated to hierarchy.

• You can lead without being in charge.


How?(Really)


Three Things Count

• The Internet generation.

• Scandinavian equity.

• Asian philosophy.


The Internet Generation

• Navigate hierarchies and networks.• Take charge of technology.• Shape their surroundings.

• Your peer-to-peer attitude defies hierarchy.


Scandinavian Equity

• Maintain work-life balance. • Master mobility.• Respect others.

• Your choice is to be on top but have a life.


Asian Philosophy

• Tap into Ki – presence. • Lead by Ba – shared understanding.• Be grounded – martial art of management.

• You don’t have to be Asian to use Asian principles.


Leadership From Below

• Change your attitude, not your position.• Exploit policy windows.• Nobody will know. Nobody is threatened.


The Five Principles

1. Be persistent.2. Build an unbreakable bond.3. Make your way the natural way.4. Push your point, but move on.5. See yourself as an equal.


Join in

Start a new life – lead from below

Leadership From Below is available at www.lulu.com

Contact me on: [email protected]

mailto:[email protected]

Best Practice Strategies In Government

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