Best practice in design on NREN websites A heuristic evaluation made for TERENA TF-PR February 2004...
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Transcript of Best practice in design on NREN websites A heuristic evaluation made for TERENA TF-PR February 2004...
Best practice in design on NREN websites
A heuristic evaluation made for TERENA TF-PRFebruary 2004
By Julia Gardner & Gitte Kudsk, UNI•C
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Best practice – for whom?
What the sales department thinks is Best Practice
What the customer needs
Suggestion from the design department
Demand from the economics department
Result from the production department
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Purpose of the evaluation
As a delivery for the TERENA Task Force inPublic Relations the purpose of the survey ofNREN websites is to find Best Practice on howto set up and maintain an NREN website.
The leaders of the deliverable will look at thecurrent websites of the NRENs and make anassessment, for a report to be given at the next meeting in February, and will also prepare a report/presentation at this time.
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Ways to make an evaluation of a website
Qualitative user evaluations• Usability test• Field study• Workshops
Quantitative user evaluations• Questionnaires
Expert evaluation based on a list of established usabilityprinciples
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A heuristic evaluation
A usability inspection where usability specialists examine the user
interface and judge whether each element complies with a list of
established usability principles (the “heuristics”).
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Usability = User friendliness + Usefulness
(relevance)•Accessibility
– Is it possible for people with any kind of disability to use the website
•Navigation– Is it possible for any user to find the information he is looking for
•Content– Is it possible for the user to understand and use the information on the website. Is the information on the website relevant for the user.
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•All pages must include a clearly visible link to the homepage
•Site logos should link to the homepage
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Write for the net
• Make sentences short and precise• Label sections to allow the user to scan the page easily
• Write less• Start with the conclusion
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Avoid “pogo sticking”
List of services
•Booking service•Videoconferencing service•Technology service•Training courses
Booking service
Xxx xxxx xxxxxXxx xxxx xxxxx
Videoconferencing service
Xxx xxxx xxxxxXxx xxxx xxxxx
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Suggestion
• Read the rapport• Have a look at your own website• Can you do anything better?• Feel free to ask – [email protected]