Best-of-breed hospitality technologyA business management suite that spans the key touchpoints of a hospitality operation.

Grow your brand and effectively control your business with our Software as a Service (SaaS) solutions.

The UK hospitality landscape is changing dramatically as we look towards Post-Brexit uncertainty. Operators are struggling to recruit and retain team members, particularly kitchen staff, and the potential impact on consumer spending and supply chain costs as a Brexit deal unfolds are still unknown. When combined with the Apprentice Levy, increases in business rates and national living wage, operator margins are being squeezed further.

However, despite some of the challenges impacting the industry, multi-site operators like yourselves are still looking to the future and focusing on steady growth plans, but need technological innovations from trusted providers in order to improve the bottom line, and remain customer focused.

With this in mind, there couldn’t be a better time for Access Hospitality to focus on bringing together best-of-breed technologies which span all touchpoints of a hospitality organisation to help operators achieve greater efficiencies.

Best-of-Breed TechnologyAccess Hospitality allows you to effortlessly manage multi-site operations and deliver first-class guest experiences by employing some or all of our comprehensive range of technology tools. You can take advantage of numerous cloud-based software solutions to quickly and easily manage properties, reservations, finance, ticketing, cash, sales, stock, and your biggest single asset, your people. Multi-site operators like yourself are finding our software is one of the most effective tools to control costs, drive efficiencies and grow their enterprise.

Introducing Access Hospitality

“Our ambition for Access’s Hospitality division is to be the go-to technology provider for both well-established and early-stage operators who want to harness the power of great software to manage their business and enhance their customer’s experience.”

Chris Bayne, Chief Executive Officer, Access Group

Our best-of-breed EPOS, stock, reservations, ticketing, finance, maintenance and people management cloud-based solutions are designed for multi-site pub and bar, restaurant, food-to-go, hotel and leisure operators.

Leading operators use Access

Imagine a world where data flows across your key business applications, with critical decision-making information available on-the-go, in one place, from one provider.

We have built a unique proposition around five integrated, cloud-based market leading technology solutions which span the key touchpoints of your hospitality operations.

By automating time-consuming processes through one single trusted technology provider, Access Hospitality enables you and your team to focus on delivering a first class guest experience.

Reservations, pre-orders and deposit payments are captured and pre-integrated to your EPOS and stock management solutions. This data feeds across to our workforce management software while staff scheduling, HR and new starter data flows the other way. Timesheets, tronc and expenses information also feed into our payroll engine. Sales, stock, payroll and property maintenance information flows into finance and business analytics tools to give you access to a comprehensive end-to-end solution, and all the intelligence you need to make informed decisions.

Flexible solutions for multi-site operators

Whether that means investing in a complete end-to-end solution to drive your business forward, or taking a modular approach to integrate solutions with your current systems.

By understanding your challenges, we can offer solutions that will best suit your business now and in the future.

Freedom to focus on guest experiences

Reservations Sales People Maintenance Finance

DataHub Integration

Table Booking

Party Booking

Pre-Orders

Payments

Event Ticketing

Marketing

EPOS

Stock Control

Kitchen Management

Customer Loyalty

HR

Rota

Tronc

Recruitment

Expenses

Documents

Payroll

Suppliers

Call Outs

In-House

Compliance

Consumables

Procurement

Accounts

Approvals

Reporting

Access Hospitality Business Management Suite

Business Intelligence

Our comprehensive hospitality business management suite helps you run a successful business and delivers the freedom to focus on the ultimate guest experience.

Using best-of-breed technology allows your operation to run smoothly, efficiently and profitably. The right tools help free up staff time to focus on delivering great service to customers to promote loyalty, repeat business and recommendations - everybody loves a 5-star experience!

Create a 5-Star Experience5.0 Excellent 91%

Very Good 6%

Average 1%

Poor 1%

Terrible 1%

Nice to see owners that takepride in their venue

Great staff and great service!

Excellent team lunch, we’ll be back

The helpful staff made my birthday a night to remember

Keep your property, fittings and equipment fully maintained and compliant using the admin-busting Access Maintenance solution

Smart rota technology with labour optimisation and wage costing helps you deploy your team to best meet demand and opportunities

Allow your customers to easily make and manage their large group bookings with menus, food pre-ordering and deposit payments

A powerful EPOS system with features such as split-bills, allergen alerts, kitchen management and much more helps your staff deliver great service with no fuss

The ‘everything’ solution that manages all aspects of reservations, enquiries and ticketing from start to finish.

Key Features & Benefits

• Full enquiry management suite to manage your groups, party bookings and private dining, as well as advanced, space-optimisation algorithms for real-time bookings and table management.

• Online, PCI compliant payments and card authentications at the point of booking or, for larger enquiries, you can send out online requests to secure a booking. All this improves efficiencies and reduces no shows.

• Manage all inbound and outbound reservation emails via one central system logged against each enquiry.

• Online and automated pre-ordering tool, so larger groups can be sent online digitised menus and allergen tools to complete and send to the rest of their group.

• Increase efficiency with automatic chasing tools and kitchen sheets, function sheets and table place cards all at the click of a button.

• Automated queuing technology enables you to manage queues with live, up-to-date wait times with interactive and automated SMS messages for customers. This way, customers can also get in the queue automatically via your website.

• 24/7 box office event ticketing and marketing platform enables you to manage time and session slots with event branding and scanner app. This clever function allows you to quickly and easily check guests in.

Reservations & Ticketing

+14% More Website Bookings And

Enquiries

+24% Increased Conversion

Rate of Enquiries

Customer Satisfaction for Support/Account

Management

97%

“This technology has revolutionised how we manage all bookings and enquiries. Bookings are up and conversion rates are up across the business. We couldn’t live without it.”

Dirty Martini, Sales Manager

Access People brings together comprehensive HR features with powerful staff scheduling functionality and much more to help you stay efficient and compliant when managing multiple teams across your entire operation.

Key Features & Benefits

• Standardise and automate the transactional HR processes and workflows throughout your business.

• Manage employee records, documents, policies, approvals, disciplinaries and grievances. Automatically produce offer letters and contracts to speed up the recruitment process.

• Capture right-to-work, visa and foreign student information to stay compliant.

• Holidays, sickness, rotas and payslips can all be accessed from one place by employees, GM’s and head office staff

• Automatically calculate holiday pay accruals and final holiday pay for hourly paid staff.

• Easily build fully-costed staff rotas to meet forecast demand and analyse definable KPIs.

• Labour optimisation functionality allows you to validate staff rotas against predictions based on historical sales data.

• Borrow staff and see labour costs move between sites automatically.

• Catalogue and manage in-house and external training courses.

• Monitor performance with manager comments, skills assessments, objectives and reviews.

• Take control of spend using expense and mileage claims for staff who travel between sites.

• Give your people access to a mobile-friendly employee portal to promote engagement and provide access to payslips, holiday requests, contract, policies, profile and more. Staff can use the portal to swap shifts and show their availability for additional shifts.

• Multi-site operators with multiple brands can ensure that each system maintains the individual brand identity.

People

“Without question, Access Hospitality has enabled us to more than live up to our ‘work hard and be nice to people’ motto”.

Angela Cubillos, Hawksmoor

Our EPOS solutions helps you run your business more efficiently. We improve the speed of service and quality of data flowing across your operation, freeing up staff time to focus on great guest experiences.

Key Features & Benefits

• A real-time solution operating 100% in the cloud, our EPOS software simplifies “point of service” purchasing and enhances the entire guest experience.

• Our systems manage and monitor margins with automated and intuitive staff, stock, production, pricing and cost control options.

• We offer five different but complementary service styles to cater for every type of hospitality environment.

• Manage your entire food operation from taking the initial order from POS/Tablet/Online app or Deliveroo straight through to kitchen video management - improving food pathways and generating great performance.

• Head office management solution provides operations, sales, marketing, finance, property management and HR with relevant real-time business intelligence.

• Loyalty programmes seamlessly flow in and out of your EPOS system to track and manage sales, stock and staff.

• Easily integrate with key applications such as Feed it Back, Deliveroo, Uber Eats, Pepper Loyalty, and FlyT to name a few.

EPOS & Stock

“Our end goal is to deliver data to head office and StockLink is integral to that achievement.”

Marc Dawson, Revolution Bars Group

£2bn+ per year combined

sales and purchases

100sof customers using

1000sof Access terminals

Our cloud-based end-to-end property maintenance solution optimises efficiencies across all your outlets, allowing you to automate the entire workflow, reduce paperwork and make speedy fixes.

Key Features & Benefits

• Improve service performance and value from your supply chain. From the moment an operator goes live, we deliver sustainable year-on-year benefits and ROI on repair revenue expenditure.

• Revenue generating equipment has improved uptime and can be fixed quickly with the software’s efficient performance management of contractors.

• Benefit from complete cost control over repair expenditure through the allocation of periodic repair budget at site level, which escalates authorisation decisions if an overspend is likely.

• Equipment assets and warranties can be managed in real-time to control and monitor expenditure, record asset repair history, aide replacement decisions and direct callout to warranty contractors.

• Centrally manage repairs and equipment for brand standard consistency across all sites regardless of geography.

• All aspects of your property maintenance portfolio are recorded and actioned in real-time through interaction with the cloud hosted solution. It’s an entire end to end paperless solution.

• We undertake a 25 point fully automated audit check on all jobs and direct exceptions to analysis reports for query and cost adjustment. Typically, our customers can expect to achieve a 10% reduction on repair expenditure through use of this feature alone.

•

Property Maintenance

“I am very happy with the product functionality and ease of use. The property maintenance solution does everything we need it to.”

Mehdi Gashi, Operations Director, Richoux Group

83% Less Administration

+83% First-time Fixes

10%+ Reduction on Repair

Expenditure

1 23

Access Group is a leading provider of fully integrated business management software and one of the top five fastest growing UK software development companies. With more than 12,000 UK businesses using the products and services provided by Access to improve their performance, profitability and drive growth, unlocking their business potential through improved business insight.

Access Hospitality is a dedicated division with over 25 years’ experience in developing and providing hospitality management systems.

We have more than 1,200 customers across the UK that use our modular, scalable, cloud-based business management suite. This features over 20 integrated Software as a Service (SaaS) solutions and services for multi-site pub and bar, restaurant, food-to-go, hotel and leisure operators like you.

To see how we can boost your business, contact us at hospitality@theaccessgroup.com or call us on 0845 340 4542 now

About Us

Our customers

Over 1 million users and more than 12,000 organisations rely on Access. Across multiple industries and company sizes, organisations work smarter and improve their performance with our tailor-made software. Plus, our experienced team of over 1,250 people are on hand when you need us, because we know that an outstanding service comes down to a personal touch.

www.theaccessgroup.com/hospitality© 2018 The Access Group