Berichtenbox Zweden 2015-10-15. Mina meddelanden – säker digital post från myndigheter och...

Berichtenbox Zweden

2015-10-15

Mina meddelanden – säker digital post från myndigheter och kommuner

Today

Today we leave it to you to micro-manage and to orchestrate the fragments of our public sector


Tomorrow

Tomorrow we offer you a synchronized ensemble for free improvisations or for hi-fi performances


Federated agency services and information/dataSingle agencyservices and

information/data

Federated agency web sitesSingle agency web sites Private sector web sites

Authentication My case overview

My Consents My messages My calendar

My archives

Entreprenour Student HomelessParent ArrivalPatient Unemployed

Private sector services and

information/data

xx xx xx

Surviving

Simplify Innovate Streamline

Framework for digital interaction(guidance, standards, principles, architecture, governance, business models, finance)

-No wrong door!-Where you want it, when you want it


Med medborgaren i centrum(The citizen in focus)


Three goals for the state administration

in digital collaboration


Where it all started

• Government agencies collaborating to facilitate for entrepreneurs

Swedish Public Employment Service (Arbetsförmedlingen)

Swedish Companies Registration Office (Bolagsverket)

Swedish Social Insurance Agency (Försäkringskassan)

Swedish Tax Agency (Skatteverket)

Swedish Agency for Economic and Regional Growth (Tillväxtverket)

Swedish Customs (Tullverket)


We saw a need

• A concept and infrastructure for a safe common public sector e-communication to private citizens and companies

• My messages – Mina meddelanden was born!• Became a separate project• Swedish Tax Agency were pointed out by the

government to lead the project in cooperation with six other agencies


Invite private companies

• Private mailboxes invited as long as they fulfill the requirements– Security– Privacy– Etc

• A public mailbox provided for those who don’t want a private mailbox (only messages from public sector)

• Private mailboxes recieve no payment for accepting messages from public sector– Can mix public sector messages with private messages


Invite private companies

• Private companies acting as intermidiaries– Eg. printing companies


Business model

• Currently no fees for agencies sending messages– Small agencies and municipalities sensitiv when it

comes costs– We want to promote connections

• No compensation to private mailboxes – Legislation for procurement– Two private mailboxes connected so far


The backdrop

• 400 million paper mail sent by public sector per year (cost 500 million EURO)

• Many more messages sent by unsecure email• The growing number of e-services (my pages)

increases the bourdon on citizens and companies to keep track

• Criminals exploiting the unsecure and slow communication


In the very beginning….

• How do you sell an empty can?• A classic catch 22

– Citizens and companies– Public sector


Why should I?

SendersAgencies

RecieversCitizensCompanies

I don’t get any messages!


Why should we?SendersAgencies



The Goal

WIN - WIN

SendersAgencies



Government increasing the preassure

• Mandatory for midsize and large agencies to investigate connection to My messages by mid 2017

• Not mandatory for citizens and companies– Massive marketing when we have reached a critical

level of connected agencies probably mid 2016


The municipalities

• We are working closely together with SKL– SKL = Swedish municipalities and counties– SKL supports their members

• We support municipalities – Test environments– Technical support– Legislative questions– etc


We are slowly growing

• Presently about– 300.000 accounts

• 270.000 citizens• 30.000 companies

• And 9 agencies and 2 municipalities– Each agency/municipality having a number of

systems connected to the infrastructure


2015


Do citizens want it?


My messages The concept and the infrastructure

Dispatching authority post

Authority

Case management

Send outAuthorityIntermediary

Messages

Mailbox operatorMailbox operator

Pass

Submit

Store messages

Reception of authority post inPublic mailbox minameddelanden.sePrivate mailboxes

Tax authority

Infrastructure for authority post

Coordinate and control

actors

Manageregulations

Supplyrelay address

register

Supervise

@

Individuals

AuthorityPrivate persons

Business


This is how it worksSender/Agencies


How it works

Control in Adressregister

DispatchingAuthority

Businesssystem

Non securemessages

Securemessages

Control of contact-information

Safee-mailbox

Receiver

Private persons andentrepreneurs withe-identification

TraditionalPost

Citizenorcompany


Architecture


Most important features

• Strategic asset is the national adress-register– A self-maintained digital adress-register for citizens and companies

• Tactical asset is the government provider of basic mailbox services– Private providers can offer other features

• Same mailbox for citizens and companies• A standard interface for the integration with other applications

– Standard API’s– Supportorganization


Functionality

• One way communication– Possible to include links to e-services

• Attachments– PDF– Word– iCal

• Notifications– Mail– SMS

• Apps– iOS and Android

• My cases• Sub-adresses• Forwarding• Giving acces-rights(read only) to others


Bedankt voor het luisteren!

Håkan Johansson

[email protected]

mailto:[email protected]

Berichtenbox Zweden 2015-10-15. Mina meddelanden – säker digital post från myndigheter och...

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