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Benjamin J. Arp6567 Skywae Dr.

Columbus, OH. 4 !!"#6$4%74 &654'

lainolo()*o+mail.(om

OBJ C- /0ain 1ur+*er inroa2s in 1ur+*erin3 my mana3emen+ an2 lea2ers*ipe perien(e, wi+* emp*asis on (olle(+in3 an2 (olla+in3 2a+a in or2er +o 2e nean2 (orre(+ problem areas

S S - O/ 8/ 9• +ensi:e knowle23e o1 ;i(roso1+ O<(e pro2u(+s.•

+ensi:e knowle23e o1 pos+&9in2ows !''' ;i(roso1+ opera+in3sys+ems.

• Se+up an2 (on 3ura+ion o1 /ir+ual =ri:a+e >e+works.• A2:an(e2 break? opera+ions 1or appli(a+ions, opera+in3 sys+ems, an2

ne+works.• /ul(an -i(ke+in3 sys+em.• =ere3rine -i(ke+in3 sys+em.• o+us >o+es.• Cis(o OS.• A(+i:e Dire(+ory.• Opera+ions ;ana3emen+• 8SA Se(ure D• Cis(o /o = -elep*ony• A:aya /o = -elep*ony• 8oo+ Cause Analysis• -e(*ni(al wri+in3• A2:an(e2 2e2u(+i:e reasonin3 skills• CO;S• 8eme2y

=8O@ SS O>A H S-O8

JPMChase GTI – Collabera/Brillio Inc.$$$$ =olaris pkwyColumbus, OH 4 !4'!'$ &Curren+

Operations and Project Management

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Voice Comm nication !er"ices O:ersaw up +o !' +e(*ni(ians a(ross +*ree remo+e si+es Coor2ina+e2 +rainin3 an2 up skillin3 o1 +e(*ni(ians base2 in

Columbus nsure2 (onsis+en+ pro3ress in impro:emen+ +owar2s

ob+ainin3 proje(+ 3oals 2en+i e2 areas ne(essary 1or impro:emen+ an2 2e:elope2

pro(esses in or2er +o mi+i3a+e sai2 issues Coa(*e2 subor2ina+es in problem areas an2 ensure2

2o(umen+a+ion was kep+ a((or2in3ly =ar+i(ipa+e2 in *i3* le:el pro2u(+ion mee+in3s wi+* J=;C

mana3emen+ an2 repor+e2 on weekly pro3ress +owar2sa++ainin3 proje(+ 3oals

Coor2ina+e2 wi+* J=;C Business n+elli3en(e 3roups in

ou+linin3 an2 2e nin3 (o2e usa3e an2 pro(esses in or2er+o pro:i2e subs+an+i:e 2a+a 1or +*e pro:ision o1 knowle23eobje(+s 3lobally, an2 properly en3ineerin3 appropria+es(rip+s an2 es 1or (ommon issues

Assis+e2 in +rainin3 an2 up skillin3 1ull&+ime J=;C+e(*ni(ians in or2er +o s*i1+ /CS work ow o:er +o J=;C a++*e proje(+ s en2 2a+e

Assis+e2 in +rainin3 an2 (ross skillin3 Collabera +e(*ni(ians+o s*i1+ work 1o(us 1rom /CS +o 8C rela+e2 (*annels

Incident #esponse Center• O:ersaw up +o !' +e(*ni(ians a+ Columbus si+e• Coor2ina+e2 +rainin3 an2 up skillin3 o1 +e(*ni(ians base2 in

Columbus• nsure2 (onsis+en+ pro3ress in impro:emen+ +owar2s

ob+ainin3 proje(+ 3oals• 2en+i e2 areas ne(essary 1or impro:emen+ an2 2e:elope2

pro(esses in or2er +o mi+i3a+e sai2 issues• Coa(*e2 subor2ina+es in problem areas an2 ensure2

2o(umen+a+ion was kep+ a((or2in3ly• =ar+i(ipa+e2 in *i3* le:el pro2u(+ion mee+in3s wi+* J=;C

mana3emen+ an2 repor+e2 on weekly pro3ress +owar2sa++ainin3 proje(+ 3oals

• =er1orme2 in&2ep+* roo+ (ause analysis in 2e+erminin3+ren2s in erroneous work ow 1or +*e en+ire Collabera?Brillio

8C or3aniEa+ion a(ross all si+es

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• Coor2ina+e2 +rainin3 an2 up skillin3 o1 +e(*ni(ians base2on es+ablis*e2 +ren2s an2 problem areas, wi+* imme2ia+eno+i(eable impa(+

• Coor2ina+e2 wi+* J=;C mana3emen+ +o 2e+ermine businessnee2s in or2er +o more ap+ly s*i1+ proje(+ 1o(us

JPMChase GTI – Collabera Inc.$$$$ =olaris pkwyColumbus, OH 4 !4'!'$'&!'$

Technical !er"ice $gentMicroso%t Comm nicator Migration ! pport

• =ro:i2e2 inboun2 suppor+ 1or all issues per+ainin3 +o ;i(roso1+O<(e Communi(a+or 1or ini+ial rm&wi2e mi3ra+;anaion 1rom

o+us Same+ime.• Assis+e2 in up&+rainin3 0lobal 8emo+e Desk+op Ser:i(es

+e(*ni(ians in break? opera+ions wi+* ;i(roso1+ O<(eCommuni(a+or.

• +ensi:e e perien(e wi+* A(+i:e Dire(+ory an2 ;i(roso1+(*an3e.

• +ensi:e use o1 /ul(an an2 =ere3rine +i(ke+in3 sys+ems.

Microso%t &indo's ( i!pace pilot )a*+/&ee,+ s pport• =ro:i2e2 inboun2 suppor+ 1or issues 2urin3 iSpa(e?9in2ows 7

pilo+.• Assis+e2 in (rea+in3 2e+aile2 knowle23ebase 1or issuesper+ainin3 +o iSpa(e?9in2ows 7.

• +ensi:e e perien(e wi+* ;i(roso1+ Appli(a+ion /ir+ualiEa+ion.• +ensi:e e perien(e wi+* A(+i:e Dire(+ory.• +ensi:e use o1 /ul(an an2 =ere3rine +i(ke+in3 sys+ems.

Global #emote )es,top !er"ices• =ro:i2e2 inboun2 suppor+ per+ainin3 +o break? opera+ions

wi+*in +*e rm.• +ensi:e use o1 /ul(an an2 =ere3rine +i(ke+in3 sys+ems.• +ensi:e e perien(e wi+* 8SA Se(ure D.

Voice Comm nication !er"ices =ro:i2e2 inboun2 suppor+ 1or issues per+ainin3 +o break?

+elep*ony issues 3lobally +ensi:e use o1 Cis(o Call ;ana3er in a2minis+ra+ion o1 Cis(o

+elep*ony sys+ems

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+ensi:e use o1 A:aya =BF, an2 Si+e A2minis+ra+ion +ools ina2minis+ra+ion o1 A:aya +elep*ony sys+ems

Ser:e2 as ini+ial Columbus si+e /CS +e(*ni(ian in an+i(ipa+ion o11ur+*er si+e e pansion

ni+ially up+raine2 all Columbus Base2 /CS s+aG

Teleper%ormance -!$!5'' @armers 2r.Columbus OH 4 ! 5#6$4%65!&67$";ar(* !'' &January !'$'

Tier +. s pport agent• =ro:i2e2 imme2ia+e es(ala+ion poin+ 1or en2&users.• A2:an(e2 suppor+ 1or *ome ne+works, ne+work rela+e2 *ar2ware

an2 sys+ems.• A2:an(e2 suppor+ 1or ;(A1ee An+i:irus Sui+e /irus remo:al.• A2:an(e suppor+ 1or webmail ser:i(es as well as Ou+look an2

Apple mail (lien+s.• =er1orme2 (all ba(ks +o +ria3e a2:an(e2 issues.• I+iliEe2 CO;S an2 8eme2y e +ensi:ely.• Consis+en+ly me+ an2 e (ee2e2 in2i:i2ual me+ri(s.

&heeler nt.66 9. Hi3* S+.

on2on, O*io 4 $4'#74'% 5!& 77"

June !''5&Au3us+ !''$ssistant Management

• A((ura+ely main+aine2 in:en+ory.• ;ain+aine2 an2 e (ee2e2 s+an2ar2s 1or labor an2 pro2u(+ (os+s.• I+iliEe2 ;i(roso1+ (el +o 2o(umen+ sales, labor, an2 pro2u(+

(os+s 2aily.

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DICA- O>)e"r* -ni"ersit*$ 5' Alum Creek r2.Columbus, OH 4 !'"#6$4%!5 &7!"$In College for BA in Network Administration with emphasis on Network

Security.

0ighland 0igh !chool65'6 O*io !!";aren3o, OH#4$"%76 & $'$Highschool Diploma

8 @ 8 >C S

Duane Smi+*Super:isor#6$4%557& 6'5

;aria Fa:ierSuper:isor#6$4%447&5"67

ri( An2ersonCo&9orker#6$4%5 $& 6

Bran2y Halle++Co&9orker#6$4% '$&! 66