Benefits Tutorial

8/3/2019 Benefits Tutorial

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User IDs & Passwords

Welcometo

Unemployment Benefits

Services Tutorial

Applying forUnemployment Benefits


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You may apply over the Internet or by calling a Tele-Center.

This tutorial provides step-by-step instructions for applying

over the Internet.

Were here for you.

Heres what you need to get started . . .Whether you apply over the Internet or by calling a Tele-Center, youll need:

access to the Internet or a phone

Social Security number

military employment start/end dates and copy of DD-214(s), if you served in

the military in the past 18 months

last employers business name and address

first and last dates (month, day and year) you worked for your last employer

number of hours worked and pay rate (including Sunday), if you worked the

week you apply

alien registration number (if not a U.S. citizen or national) 2


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Included in this tutorial are instructions

and screens used to complete, submit,

and confirm your claim.

You can go through the information

page by page, or you may skip to any of

these three main sections by clicking

on the link:

User IDs and Passwords

Completing your Application

Eligibility Requirements

Payment Options

Links to skip slides are underlined and

in3

Tutorial Content

blue boxes.


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4

Applying over the Internet

is fast, easy and secure.However you may notapply over the Internet if in the past 18 months

you have worked:

out of state

for the federal government

How do I apply overthe Internet?

Go to our Web site at

ui.texasworkforce.org
http://www.twc.state.tx.us/ui/uiclaim.htmlhttp://www.twc.state.tx.us/ui/uiclaim.html


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User IDs&

Passwords

In this section, you will learn how to: create a User ID and Password (slide 8)

retrieve a forgotten User ID (slide 13) and

create another Password (slide 11).

Get ready to log on . . .

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ui.texasworkforce.org.

Before you can log on, you must have a User ID and Password.

Unemployment Benefits ServicesThis is the first screen youll see when you visit our Web site at


Click here if you alreadyhave a User ID/Password.

Click here to createa User ID/Password.

6

Either selection will

take you to the Logon

screen.


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Logon


7

At this screen you can:

Create a User ID/Password

Log on with your User ID/Password for WorkInTexas.com

Retrieve a forgotten User ID or create another Password

Click here if you

forgot your Password

or User ID.

Enter here if youhave a User ID or

Password for

WorkInTexas.

Skip to Slide 14 for

instructions on

completing your

application.

Click here to create a

User ID.

For instructions on:

replacing your

Password , skip to

Slide 11.

retrieving your User

ID , skip to Slide 13.

Go to next slide for

instructions on creating

a User ID/Password.


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1. Enter your personal information.

2. Enter an e-mail address. Although not required, it will help you retrieve your logon

information if forgotten.

3. Choose a User ID/Password easy to remember and keep a copy in a safe place.

Creating a User ID and Password

TIPs

Your User ID must be between 3

and 32 characters. Your Password

must have between 6 and 32

characters.

User IDs/Passwords are case

sensitive (upper/lowercase

letters).


8


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If you forget your Password, this security information

will help you retrieve it or create a new one.


9

Creating a User ID and Password . . .

Scroll down to Security Information.

Enter a question and answer you can

easily remember. The answer is case

sensitive (upper/lower case.)


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`

10

Creating a User ID and Password . . .


Indicate whether you are going to

apply for benefits today.


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Cant remember your Password?

Have you received this error message?

No problem. Follow these steps to create a new Password.

Step 1: Enter User ID, First/Last Name. Click Next. Step 2: Answer security answer. Click Next.


11

Click

here.

U ID & P d


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12


Cant remember your Password? . . .

Skip to slide 14 for instructions

on completing your application.

Enter and retype the

new Password, then

click on Submit.

When you get the message

that your Password has been

changed, click on Submit.

U ID & P d


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13

Forget your User ID?

You can retrieve your User ID with this screen onlyif you provided an

e-mail address when you created your User ID. If you did notprovide an e-mail address when you created your User

ID, call Unemployment Benefits Services Support at 1-800-939-6631

for assistance.


If so, clickhere.

Complete

required

information

d


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14

Completing yourApplication

In this section you will learn how to:

complete the application by entering

personal information and last

employment details

review and submit your application

confirm your claim

Lets get started . . .

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User IDs & PasswordsImportantYour information WILL NOT BE SAVED if you log off

before receiving confirmation.

Before you get started, remember . . .

Your application IS NOT COMPLETE until you submit it and receive a confirmation number.

The system will log you outif you have not clicked the action buttons, such as, Next,

Previous, or Submit within 30 minutes. Your information will not be saved. If this happens,

you must log on and re-enter the information for the application.

Read all instructions carefully.

Fill out each screen from top to bottom.

Information marked with a red asterisk * is required.

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Truth in Filing

All information you give must be true and complete. There are penalties for withholding information or

giving false information, including penalties for perjury in regard to citizenship or immigration status. The

information you submit will create a record for you in our system.

Completing Your Application


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Getting Started

16


In this part of the application, you

must complete these sections:

Initial Questions

Personal Information

Contact information

Statistical Information

Citizenship Information

Labor Union information

Pension Information

Additional Information

Correspondence

1. Enter all required information.

2. Scroll down to review all questions,

then click Next or Previous.



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Last Employment Details


In this part of the application, you

must complete these sections:

Last Employer Contact

Information

Military Information, if

applicable

Last Employer Location

Last Job Information

Dates Worked for Last Employer

Salary and Work Hours

Normal Wage for Occupation

Reason No Longer Working

1. Enter all required information.

2. Scroll down to review all

questions, then click Next or

Previous.

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.

Review & Submit ApplicationThis section of the application process:

shows all the answers and

information you entered

allows you to make changes by

clicking the Edit Information link

at the end of each section.


1. Read these summary pages

carefully.

2. Correct any errors before

you submityour application.

3. You must click Submit at the

end of the questions for your

claim to be processed.

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Review & Submit Application . . .

Click to edit.

Click to edit.




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Review & Submit Application . . .


Click to submit.

Click to edit.

Click to edit. Click to edit.

Click to edit.



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Claim ConfirmationThis section gives you an

opportunity to review and print

your submitted application.

If you dont have access to a

printer:

Printers are available at your

local Workforce Solutions

offices.

Be sure to write down your

claim confirmation number.

Important

You cannotmake changes after

submitting your application.However, if you want information

changed on your application, call

the Tele-Center the next business

day at 1-800-939-6631 to discuss

your situation.

p g pp

22



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Claim Confirmation . . .

p g pp



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p g pp

Claim Confirmation . . .

Click here to go to Next Steps:

Eligibility Requirements.

Next Steps


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EligibilityRequirements

Next Steps . . .

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Next Steps


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Next Steps: Eligibility Requirements

Important

Print pages in this section. Printers

are available at your local Workforce

Solutions offices.

Read carefully to understand your

continuing eligibility requirements,

which means you must:

Request payment

Be able to work

Be available for work

Search for work

Complete your work search

registration withWorkInTexas.com

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Next Steps


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Next Steps: Eligibility Requirements . . .Print these pages. Remember to click on the WorkInTexas.com button to register for work. You can also access WorkInTexas.com byclicking the TWC Home link at the top right of the screen.

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Payment Options


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Payment Options

PaymentOptions

This next section will explain your options for

benefits payments. You may choose to have your

benefits directly deposited to your:

U.S. bank or credit union account, or

TWC Chase Visa debit card account.

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Payment Options


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Payment OptionsPayments are made to your TWC Chase Visa debit cardaccount unless you sign up for direct deposit.

To sign up for direct deposit, you must wait one dayafter you

have applied for benefits, then:

log on to ui.texasworkforce.org

select Payment Option, then Change Payment Option

You will need:

the nine-digit routing number for your U.S. bank or credit

union

your account number and account type (checking or savings)

as printed on a check, not deposit slip

Note: If you are not sure about your routing and account

numbers, contact your bank or credit union.

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Routing Number Account Number


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Payment Options . . .

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Still need help?

Call a TWC Tele-Center

at 1-800-939-6631 and speakwith one of our

customer service representatives.

Benefits Tutorial

Documents

Transcript of Benefits Tutorial