Benefits Resource Guide · 2018. 12. 4. · (December 18, 2016 – December 31, 2016) Benefit...

FOR DEPARTING CENTURYLINK EMPLOYEES

Benefits Resource Guide

B E N E F I T S R E S O U R C E G U I D E F O R D E P A R T I N G C E N T U R Y L I N K E M P L O Y E E SB E N E F I T S R E S O U R C E G U I D E F O R D E P A R T I N G C E N T U R Y L I N K E M P L O Y E E S

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Departing Checklist 3

Important Note Regarding Payroll Deductions 5

Frequently Asked Questions 6

Retirement and Savings 7

What Happens to Your CenturyLink Dollars & Sense 401(k) Plan? 7

What Happens to Your CenturyLink Employee Stock Purchase Plan (ESPP)? 8

What Happens to Your Stock Options and Restricted Stock Awards? 8

Health Plans 9

What Happens to Your Medical, Prescription Drug, Dental and Vision Coverage? 9

Your Next Steps 9

Savings and Spending Benefits 10

Health Care FSA 10

Dependent Day Care FSA 10

Health Savings Account (HSA) 10

Life, Disability and Other Benefits 11

What Happens to Your Employee Assistance Program (EAP)? 11

What Happens to Your Life Insurance and Accidental Death & Dismemberment (AD&D) Insurance? 11

Where Can You Get Help With Your Life Insurance Questions? 12

What Happens to Your Wellness Rewards? 13

What Happens to Your Commuter Spending Account? 14

What Happens to Your Lifestyle and Voluntary Benefits? 14

What Happens to Your Short Term Disability Benefits? 14

Reminders After You Leave 15

Verify Your Employment 15

Keep Your Address Updated 15

Report the Death of a Former Employee or Dependent 16

If You Need to File for Unemployment 16

Receive Discounts Through Perkspot 16

If You're Considering Coming Back to The Company 17

Resources and Contact Information 18

Legal and Required Notices 21

What’s Inside?


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As you prepare for your departure from CenturyLink, there are decisions to make and information you need to help ensure a smooth transition. This Guide will help you learn more about benefits and services available after you leave and steps you can take to make the most of them.

5/17 BENEFITS RESOURCE GUIDE FOR DEPARTING CENTURYLINK EMPLOYEES For specific Plan information, refer to the official Plan Documents, the applicable Summary Plan Description and Summaries of Material Modifications, if any. If there is any conflict, the terms of the Plan Document will govern. The Company reserves the right to amend or terminate all of the Plans and benefits provided — with respect to all classes of covered persons, retired or otherwise — without prior notice to or consultation with any covered person, subject to applicable laws.

What’s Inside?

IN THIS GUIDE, YOU WILL FIND:

f A checklist of actions to take before you leave the Company

f Descriptions of benefits that might be available to you as a former employee

f Helpful reminders for when you might need to contact the Company after you leave

f Contact information for various benefit service providers


3Departing Checklist

There are several things to do before your last day of work with the Company. This checklist can help you make sure everything gets done before you leave.

Helpful Tips for Getting Started

f Make sure you have your user names and passwords for the Pension, 401(k) and Health and Life Websites or log in through myHR/Benefits/Life Events/Departing CenturyLink.

f Verify and update your home address, if needed, using Employee Self-Service (ESS/MSS) on the Compass Home Page.

f Run estimates and project your pension annuity at a future date.

f The 401(k) Retirement Savings Plan has provided you with a savings opportunity to help build your financial security for the future. Go to the 401(k) website or call the Retirement Service Center at 877-379-0118 for distribution information.

f Review your retiree health care and life insurance options and associated costs for 2017.

✔Inform your supervisor of your plans, including your anticipated last day of work. You should inform your supervisor

of your last day as soon as you know it, but no later than two weeks before your last day of work.

✔ Print your salary statements for the current year using Employee Self-Service (ESS/MSS) from the Compass home page.

✔ Review the applicable Guide for Departing Employees as it contains important information about your benefits.

✔ Review the Service Anniversary & Retirement Celebration Policy.

✔

Retirement Service Recognition Gift: Employees will receive a gift card from a vendor company

that may be used at approximately 110 retail locations. For questions, contact Melissa Breland at

[email protected].

30 – 60 DAYS BEFORE YOU LEAVE



Make sure you have your user names and passwords for the Pension, 401(k) and Health and Life websites or log in through myHR/Benefits/Life Events/Departing CenturyLink. Verify and update your home address, if needed, using Employee Self-Service (ESS/MSS) on the Compass Home Page.

✔ Change your telephone voice message greeting and your email reply status (out-of-office).

✔ Return all Company keys, badges, SecurID tokens and key fobs.

✔

Confirm that your supervisor or manager has completed your online Personnel Action Form (PAF) to terminate your

employment. Your PAF must be processed through the Payroll system and your termination status received by the

CenturyLink Service Center before you receive COBRA information or health care benefits.

ON THE DAY YOU LEAVE

NOTE You should receive your final check on the next regular pay day after your termination date. It will include any unused PTO balance payout.

✔ Complete the Exit Interview Survey. Type exitinterview in your Intranet web browser.

✔

Work with your supervisor to determine where to return all Company-owned equipment and devices including:

• Aircard• Blackberry• iPad

• Laptop computer • Pager

• PDA and similar sets• SPOT GPS Messaging Device

• Wireless Modem • Wireless phone

✔ Cancel or transfer Company accounts to other employees or supervisors.

✔ Turn in Company credit cards.

✔ Complete all outstanding expense reports.

✔Transfer any data subject to Records Retention or Legal Hold requirements from personal cell phone, Blackberry,

iPhone or Smartphone. Clear devices of all CenturyLink data.

✔ Confirm with your supervisor that a termination request has been submitted through Manager Self-Serve (MSS).

20 – 30 DAYS BEFORE YOU LEAVE



Important Note Regarding Payroll DeductionsIf you work one or more days in a pay period and are enrolled in Health, Supplemental Life, Disability, Supplemental Accidental Death & Dismemberment (AD&D), Health Savings Account (HSA) and/or Flexible Spending Account (FSA) benefits, you will be responsible for paying the total cost of your benefit premiums during that pay period. Premiums are not prorated and are based on the payroll schedule, not the calendar year. Therefore, premiums could cross over from one calendar year to the next calendar year as the following example shows.

Last Day of Employment/Termination Falls in Pay Period

December 26, 2016#1

(December 18, 2016 – December 31, 2016)

Benefit premiums are calculated based on the last day of a pay period (in this example, December 31, 2016). Therefore, in this example, you would be subject to the 2017 benefit premium deduction in Pay Period #1 because you worked in a pay period that crossed over from one a calendar year to the next calendar year.

PAYROLL DEDUCTION EXAMPLE

Health Care: Retirement and Savings:

Medica 401(k) Wells Fargo

MetLife Computershare

United Healthcare/OptumRx E*Trade

Vision Service Plan

HELPFUL LINKS

NOTE Contact the CenturyLink Service Center at 800-729-7526 to find out if your last day of employment/termination falls in a pay period that crosses over from one calendar year to the next calendar year.


6Frequently Asked Questions

Q: Do I have to work my last day of employment or can it be a vacation day?

A: You must work your last day; you cannot extend your termination date with PTO.

Q: How long do I have to work to be entitled to paid holidays for December 24th and 25th? For example, if my last day worked is December 28th, am I still paid for the holidays of December 24th and 25th, or do I need to work through December 31st?

A: You must work your full scheduled day on the day before and day after a holiday to get holiday pay, as explained in the company policies.

Q: If my last day worked is January 4th, 2017, do I receive CenturyLink insurance benefits (health, dental, vision) through the end of January?

A: Normally, you are covered through the end of the month that you terminated in. Please contact the CenturyLink Service Center to verify your coverage end date.

NOTE Please contact the CenturyLink Service Center at 800-729-7526 for additional questions.


7Retirement and Savings

The Company’s retirement plans are designed to help you achieve your retirement goals. This section explains what happens with your retirement benefits after you leave the Company.

What Happens to Your CenturyLink Dollars & Sense 401(k) Plan?If you are contributing to the Company's 401(k) Plan, your contributions end on your date of retirement or separation from employment.

If Your 401(k) Balance is $1,000 or More

You have a few options.

f Keep your money in the Plan. (The IRS requires minimum distribution

beginning at age 70 1/2).

or f Roll over your account balance into

another qualified plan. If you decide to roll over your money into a (rollover) IRA account or another employer’s qualified plan, there are no tax consequences for you until you withdraw money from the account.

or f Receive a distribution. If you decide to

receive a distribution from the Plan (cash out) and do not roll over your account balance into another qualified plan within 60 days of the distribution, you must pay taxes on the balance. You also must pay a penalty equal to 10 percent of the vested balance if you are under age 55 when you leave the Company or you are under age 59 1/2 when you take the distribution.

For more detailed information about your 401(k) Plans, contact the CenturyLink Service Center or visit the Wells Fargo 401(k) website. Look for contact information in the Resources and Contact Information section of this Guide.

If Your 401(k) Balance is Less Than $1,000

You must take a distribution within 90 days of your departure. You will receive more information about your distribution options within four weeks of leaving the Company. If you have an outstanding loan, you must pay the remaining loan balance within 90 days of leaving the Company; otherwise, the outstanding balance will be taxable and you may incur penalties.


8Retirement and Savings

What Happens to Your CenturyLink Employee Stock Purchase Plan (ESPP)?If you participated in the CenturyLink Employee Stock Purchase Plan, July 1, 2011 or after, any purchased shares may be accessed in your E*Trade account. If you were a participant in an ESPP with a prior Company, your shares are still with the prior administrator (unless you have moved them) and you should contact that administrator directly with any questions.

What Happens to Your Stock Options and Restricted Stock Awards?If you hold stock options, please see the terms and conditions of your individual stock option agreement and the applicable stock option Plan. You may be required to exercise your vested options within a specified period of time following your departure from the Company. It is your responsibility to determine the requirements of your grants. To exercise your stock options, please contact E*Trade at 800-838-0908 using the information in the Resources and Contact Information section of this Guide.

CENTURYLINK NOW PUBLISHES A RETIREE NEWSLETTER. This periodic newsletter provides updates and insights on managing your retirement benefits, plus tips for boosting wellness during retirement. The newsletter can be accessed at www.centurylinkbenefits.com.

A benefits and wellness newsletter for CenturyLink retirees

October 2016

For All Retirees

Welcome to Well Connected for Retirees!

This periodic newsletter provides updates and insights

on managing your CTL retirement benefits, plus tips

for boosting wellness during retirement. We’d love to

hear from you! Send feedback, stories and questions

for this newsletter to [email protected].

If you have benefit-related questions, call the

CenturyLink Service Center at the number below.

Review. Enroll. Relax. Annual Enrollment for 2017 runs November 7 through

18. Depending on your plan, you’ll receive either a

2017 Medicare letter and benefits statement, or an

Annual Enrollment guide that’s slimmed-down and

simplified, as there are not many changes this year.

If you’ve moved, have a new phone number or need to

update beneficiaries, contact the CenturyLink Service

Center (800) 729-7526, Monday-Friday, 8:30 a.m. to

6:30 p.m. Central.

Download UPoint HR app to manage benefits

You can access CenturyLink health and life insurance

info while on the go via the UPoint HR app. You also

can use it to enroll in benefits in November. Download

the app today via iTunes or Google Play.

Meet Amanda Whiddon A registered dietician with more than 10 years’

experience, Well Connected program manager

Amanda Whiddon is a driving force behind CTL’s

wellness tools and resources. She oversees

comprehensive programs for physical, emotional,

social and financial health. “Wellness is very important at any age and even the

smallest changes can improve your quality of life,”

Whiddon says. “It is my hope that our retirees build on

the wellness efforts they enjoyed during their working

years and continue transforming their health

throughout retirement.”


9Health Plans

This section explains what happens with your health care coverage after you leave the Company.

Your current medical, prescription drug, dental and vision coverage will continue through the last day of the month in which you terminate. Within approximately two weeks after the posting of your termination date in the payroll system, you will receive the following materials.

What Happens to Your Medical, Prescription Drug, Dental and Vision Coverage?

You might need these when obtaining other medical coverage.

f A Confirmation of Coverage letter indicating that your active health care insurance has ended.

f A Certificate of Group Health Plan Coverage, which is evidence of your health care coverage under the CenturyLink Health Care Plan.

f A COBRA packet describing your group health plan continuation rights and premium costs. You will also find this information on the health and life benefits website (www.centurylinkhealthandlife.com or www.centurylinkbenefits.com) approximately two weeks after you terminate.

Your Next StepsAfter you receive the materials described above, your next step is to decide if you want to continue your group plan coverage through COBRA.

You may be eligible for up to 18 months of continuation coverage under COBRA. Complete the steps outlined in your COBRA packet by the deadline indicated in the packet. You can enroll online at www.centurylinkhealthandlife.com or by phone (call the CenturyLink Service Center at 800-729-7526). If you are enrolled in a Flexible Spending Account (FSA) and want to continue participation, refer to the What Happens to Your Flexible Spending Accounts (FSAs) section of this Guide.

NOTE If you elect COBRA coverage, your premium costs will be outlined in the COBRA packet you receive from the Company.


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Health Care FSA If you contributed to the Health Care FSA this year, your participation ends on the last day of the month in which you terminate. You can be reimbursed for eligible health care expenses incurred from Jan. 1 (or the effective date of participation) until the end of the month in which you terminate from the Company. You have until April 30 of the following year to submit claims for reimbursement. Contact UnitedHealthcare at 877-311-7849 with any questions.

Continuing Participation Through COBRA

You may continue participating in the Health Care FSA through COBRA at 102% of cost through the end of the calendar year in which you terminate. Your COBRA packet will include the Health Care FSA information.

If you want to access your unused Health Care FSA dollars after you terminate, you must positively enroll in COBRA and continue making contributions on an after-tax basis.

EXAMPLE: Let's say you contributed $600 to your Health Care FSA for the year, but have only incurred $200 in eligible expenses upon termination. To access the unused $400 in your FSA, you will need to enroll in and complete the COBRA paperwork and continue making after-tax contributions. Once you incur $400 (plus any new COBRA contributions) in additional eligible health care expenses, you can stop making contributions to the Health Care FSA and submit the appropriate receipts and paperwork for reimbursement consideration. Otherwise, you would forfeit access to the $400 remaining in your Health Care FSA.

Dependent Day Care FSAIf you contributed to the Dependent Day Care FSA this year, your participation ends on the last day of the month in which you terminate. Additional contributions cannot be made after this time. If you contributed to the Dependent Day Care FSA, you can be reimbursed for eligible dependent day care expenses incurred from Jan. 1 until your date of retirement/separation from employment.

If you want to access your unused Dependent Day Care FSA dollars after you leave, be sure to submit a reimbursement request and receipts to UnitedHealthcare by April 30 of the Plan Year after termination.

Savings and Spending Benefits

Health Savings Account (HSA)If you contributed to a Health Savings Account, the money in that account is yours and will stay with you after you have terminated employment. Once funds are deposited into the HSA, the account can be used to pay for qualified medical expenses tax-free, even if you no longer have HDHP coverage. The funds in your account roll over automatically each year and remain indefinitely until used. There is no time limit on using the funds.

Contact your tax advisor if you have questions regarding any of these accounts.

NOTE


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Life, Disability and Other Benefits

During your career with the Company, you received benefits that helped protect your assets, save money and balance your life. This section explains what happens to those benefits after you terminate.

What Happens to Your Life Insurance and Accidental Death & Dismemberment (AD&D) Insurance?

The insurance (Company-provided insurance as well as any Supplemental) you had as an active employee will end on your last day of work. You will receive a Confirmation Statement indicating that your coverage has ended.

You may be eligible to convert your prior basic life insurance to a whole life individual policy (this is called "conversion"). If you currently have employee and dependent Supplemental Life Insurance coverage, you may be eligible to take this coverage with you when you leave the Company (this is called "portability"). Conversion coverage for Accidental Death & Dismemberment insurance is not available.

If you have questions regarding your eligibility for retiree life insurance benefits, conversion or portability of coverage or AD&D insurance, please contact the CenturyLink Service Center at 800-729-7526.

NOTE

If you were employed by the Company and were eligible to continue your insurance with MetLife, you will not be eligible for life insurance under this Group Policy if you are rehired by the Company within 2 years after such employment ended, unless you surrender:

f Any individual policy of life insurance to which you converted when your employment ended; and

f Any certificate of insurance continued as ported insurance when such employment ended.

The cash value, if any, of such surrendered insurance will be paid to you.

What Happens to Your Employee Assistance Program (EAP)?You and your family members will have access to the EAP through the last day of the month in which you terminate. EAP provides free, confidential counseling, 24 hours a day, seven days a week. If you terminate and elect COBRA (on a timely basis) and pay for continuation of medical coverage, EAP continues during your COBRA period. Contact Beacon Health Options at 800-803-3737 if you have questions.


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Where Can You Get Help With Your Life Insurance Questions?You have a limited time period to make decisions about the changes to your group life insurance. You can receive personalized assistance from a specially trained MetLife Transition Solutions Specialist who will be able to assess your current situation, determine your future need for life insurance and provide other assistance around your future financial needs. You will receive a letter in the mail with specific details of the decisions you need to make. To request a complimentary consultation, call 877-ASK-MET7 (877-275-6387) or visit MetLife.com/DecisionSupport.

Some of your benefits decisions must be made within specific timelines. Carefully read the information packet you will receive at home; you are responsible for initiating the process within the appropriate time frames.

IMPORTANT:

IMPORTANT PORTABILITY TIMING:

IMPORTANT CONVERSION TIMING:

If you want to take your coverage with you when you terminate (portability) and your written notice of the option to do so is given within 15 days before or after the date your insurance ends, the Request Period will begin on the date the insurance ends and expires 31 days after that date.

If your written notice of the option to port is given more than 15 days after (but within 91 days) of the date insurance ends, the Request Period begins on the date the insurance ends and expires 45 days after the date of the notice.

If your written notice of the option to port is not given within 91 days of the date insurance ends, the Request Period begins on the date the insurance ends and expires at the end of that 91-day period.

If you want to port your employee and dependent Supplemental Life coverages, you must respond in writing within 31 days from the date group insurance ended. For more information, call the CenturyLink Service Center at 800-729-7526.

MetLife must receive the completed conversion application form from you within 31 days after the date your life insurance ended.

What Happens to Your Life Insurance and Accidental Death & Dismemberment (AD&D) Insurance? (continued)


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What Happens to Your Wellness Rewards?First-time visitors will need to register on the site at www.centurylink.com/iamwellconnected. After you have registered, you will have access to your reward balance and can redeem for gift cards from a large selection of national retailers. Two gift card redemption options available:

1. E gift cards

f 70+ retailers to choose from

f Choose your denomination

f Sent via email within minutes of selection

f Use instantly online

f Print and bring with you to the store or you can click on the link on your browser-equipped smart phone and show the certificate to the checkout clerk

f Terms and conditions apply to e gift cards

NOTE Not all of the retailers offer every option, for example, Target e-cards can only be used to purchase items online and cannot be used in Target retail stores unless downloaded to a smartphone. Each of the retailers has their own terms and conditions and Rally does not track these, as the retailers are independent and can change at any time. It would be up to the employee to check the terms and conditions of the retailer before selecting their e-gift card option.

2. Plastic Visa® Gift Cards

f Use anywhere Visa is accepted

f Mailed within two weeks of selection

f When you redeem wellness rewards for plastic Visa gift cards, you'll see in the Terms and Conditions that an activation fee of $4.95 will be charged at the time of processing. This fee does not apply to the CenturyLink wellness program and has been waived.

f The minimum and maximum amount for the card is $20 and $500.

f Visa will charge a $3.95 fee for each 13 consecutive months that your card is inactive. This fee will be deducted from the balance on your card.

f 2016 Well Connected rewards earned and not yet redeemed can be used to select the plastic Visa gift card as of 1/1/17

NOTE All rewards and Rally coins earned by you or your covered spouse must be redeemed by the last day of the month in which you leave the Company. Once you leave CenturyLink, you will have access to Rally via www.werally.com, but will no longer have the ability to earn new or access already earned rewards.

Some activities take time to process. Therefore, if your activity is processed after that end of the month of your last day at CenturyLink you will not be rewarded for that activity.

If you earned rewards prior to January 1, 2017 or have questions, please contact Prevention & Wellbeing Consumer Support at 877-818-5826.


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What Happens to Your Commuter Spending Account?Your eligiblity for the Commuter Spending Account will end on your termination date. If you do not need a mass transit pass or parking paid for the month in which you leave the Company, you should cancel your election by the 10th of the month prior to the month in which you leave the Company. Eligible parking expenses incurred before your separation date can be submitted within six months after you leave the Company. Contact the CenturyLink Service Center at 800-729-7526 if you have questions.

What Happens to Your Lifestyle and Voluntary Benefits?If you have payroll deductions for a voluntary benefit listed below, deductions for these benefits will discontinue on your termination date.

f Auto/Home f ID Theft f Legal

f Purchasing Power f Pet f Critical Illness

f Accident f Cancer f Disability with Standard

f Life with Trustmark f Long Term Care f Hospital Indemnity

If you would like to continue your coverage, no action is needed. Your payroll deductions will automatically move to direct bill with each carrier. The only plan that may not continue coverage is the Legal plan through Hyatt.

What Happens to Your Short Term Disability Benefits?Your eligibility for Short Term Disability benefits will end on your termination date (even if your termination or retirement is due to long term disability). However, if you do leave the Company due to long term disability, the benefits you receive may be different from what is explained in this Guide. Contact the CenturyLink Service Center at 800-729-7526 if you have questions.


15Reminders After You Leave

There may be times when you need to contact the Company after you terminate. This section serves as a reminder of some situations that may require your ongoing communication with the Company.

✔ Verify Your EmploymentIf you need to provide information about your prior employment with the Company to third-party vendors such as lenders, landlords, social service agencies, and prospective employers, you can do so for a small fee through Verify Job System (VJS). Contact VJS by visiting www.vjsus.com or calling 800-800-4857 from 8 a.m. to 8 p.m. Eastern time. You'll need to provide your Company Code (8907 for CenturyLink) and Social Security number.

✔ Keep Your Address UpdatedIt’s important to keep your address current in the CenturyLink system so you may receive Company mailings in a timely manner, such as W-2 forms and bonus checks, if applicable. You might need to change your address in several places. Use this chart as a guide.

Call the CenturyLink Service Center at 800-729-7526 and select the appropriate option(s).

Then, update your address for the following benefit (if applicable):

f 401(k) account www.wellsfargo.com/retirementplan

To change your address for benefits



✔ If You Need to File for UnemploymentBarnett Associates is CenturyLink’s unemployment vendor that handles all initial unemployment claims. If you fill out an application for unemployment benefits (either online or in person), do not use your former work address as the mailing address for CenturyLink. You must use the following address as the mailing address for CenturyLink:

If you do not provide the state with the accurate company mailing address, your claim may be delayed. Barnett Associates cannot speak to individual employees regarding either a claim that was filed or a determination by any state. Any dispute on a ruling must be handled with the state directly. The paperwork you receive from the state should include the proper contact information for handling disputes.

✔ Report the Death of a Former Employee or DependentIn the event of your death or the death of a Dependent, a family member should contact the CenturyLink Service Center at 800-729-7526 to report the death. Your family member will be asked to provide the deceased’s Social Security number, date of birth, date of death and family contact information.

✔ Receive Discounts Through PerkspotCenturyLink extends Perkspot discounts to employees after they leave the Company so they can continue to reap the discounts offered through the program.

f www.centurylink.com/employeeperks

Barnett Associates 61 Hilton AvenueGarden City, NY 11530516-877-2860



✔ If You're Considering Coming Back to The CompanyGenerally, former employees are considered eligible for rehire for positions at CenturyLink. Employees are not eligible for rehire if they violated the Code of Conduct, regardless of whether they were involuntarily terminated as a result or resigned during an investigation associated with a violation of the Code of Conduct.

Former employees who have voluntarily taken a distribution from the pension or 401(k) Plans will not be eligible to be considered for reemployment for six months following their last day worked.

If you are eligible for retiree health care or life insurance from the Company, refer to the applicable section below to see how your retiree benefits may be impacted.

NOTE If you had VEBA Life Insurance, that coverage will not be impacted.

If you are rehired in a status that is eligible for active benefits, you will be offered the same benefits as other similarly situated CenturyLink employees based on your employee classification. If you had retiree supplemental life insurance coverage, you will be eligible to elect active supplemental life insurance coverage. If there is a loss of supplemental life coverage between what you previously had prior to your rehire date and the amount as an active employee, you may convert the difference with Metropolitan Life Insurance Company. If you continued your supplemental life coverage through Metropolitan Life Insurance Company, you will be required to surrender this policy when you return to retiree status in order to resume your retiree supplemental life insurance coverage, if applicable.

If you return to work for a supplier on assignment to the Company, you are not eligible to continue your CenturyLink retiree health care benefits, so this means that while you are working for the supplier, your retiree health care benefits will be suspended; however, you will be offered the opportunity to continue your retiree medical and/or dental options under COBRA. Your retiree basic and supplemental life coverage, if applicable, will continue under the terms of the CenturyLink Life Insurance Plan (“the Plan”). In addition, please be advised that as a worker for a supplier or Company contractor, you are not eligible for CenturyLink active employee health care benefits. Retiree health care benefits are reinstated once your work with the supplier/contractor for the Company has ended. You will need to call the CenturyLink Service Center to get your benefits reinstated.

Once your employment or assignment ends, you may resume your retiree health care, basic and supplemental life insurance coverage, if applicable, in accordance with terms of the Plan by calling the CenturyLink Service Center at 800-729-7526. If you returned to work for a supplier on assignment to the Company, CenturyLink will validate that your assignment has ended before you will be allowed to resume your retiree health care coverage.

NOTE If you are Medicare eligible and have enrolled in an individual Medicare policy, you may need to complete a disenrollment process to be released by that carrier from the individual plan (which can take up to 60 days).

IMPORTANT:


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Use this list to get the information you need, when you need it.

Resources and Contact Information

If you have questions about…

Contact… At…

The latest and greatest products and services the Company offers

CenturyLink website www.centurylink.com

Specific issues regarding your benefits and to talk with a representative who can help

CenturyLink Service Center

800-729-7526 and select the appropriate option

Accidental Death and Dismemberment (AD&D) Insurance

Zurich American Insurance Company

866-841-4771

Perkspot Employee Discounts

Perkspot website www.centurylink.com/employeeperks

CenturyLink Dollars & Sense 401(k) Plan

Wells Fargo Retirement Services

877-379-0118 or www.wellsfargo.com/retirementplan

CenturyLink Employee Stock Purchase Plan (ESPP)

E*Trade 800-838-0908 or www.etrade.com

Commuter Spending Account

CenturyLink Service Center

800-729-7526 (press the appropriate option) orwww.centurylinkhealthandlife.com or www.centurylinkbenefits.com

Employee Assistance Program (EAP)

Beacon Health Options

800-803-3737 or www.centurylink.com/EAP

Employment Verification

Verify Job System (VJS)

800-800-4857 or www.vjsus.com, use CenturyLink code 8907

Flexible Spending Accounts (FSAs)

UnitedHealthcare 877-311-7849 or www.myuhc.com

More


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If you have questions about…

Contact… At…

Health Savings Accounts (HSAs)

Optum Bank www.optumbank.com

Life Insurance CenturyLink Service Center


Payroll* Email: [email protected]

Sales Compensation Sales Compensation 866-249-0019 or send an email to [email protected]

Severance Plan CenturyLink Service Center


Stock Options and Restricted Stock Awards

E*Trade

Stock Plan Administrator

800-838-0908 or www.etrade.com

888-261-5796 or send an email to [email protected]

Voluntary Lifestyle Benefits

CenturyLink Lifestyle Benefits Customer Service

800-380-0378www.centurylink.com/voluntarylifestylebenefits

Continued from previous page

* Do not contact Payroll for premium-related questions. Please contact the CenturyLink Service Center.



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Once you’ve made a selection, follow the automated prompts for each selection.

Call the CenturyLink Service Center at 1-800-729-7526 and select from the following MENU OPTIONS:

Health & Welfare benefits, Voluntary Lifestyle benefits, Well-Connected program

Health & Welfare benefits, Voluntary Lifestyle benefits, Well-Connected program

Former employee, retired employee, or their dependent

1 1 1

401(k) & Employee Stock Purchase Plan

401(k) & Employee Stock Purchase Plan

Current employee or their dependent2 2 2

Pension information Pension information3 3

Disability Benefits, Leaves, Worker’s Compensation

Disability Benefits, Worker’s Compensation4 4

Tuition Assistance Tuition Assistance

Payroll, Stock Options, Employee Discounts

Payroll, Stock Options, Employee Discounts

Integrity Hotline

5 5

6 6

7

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21Legal and Required Notices

Date revised: May 2017

To review the Legal and Required Notices, please refer to the General Summary Plan Description located on myHR or the CenturyLink Service Center website for more information. This includes important information you should consider regarding your benefits such as: Health Insurance and Accountability Act (HIPAA); Premium Assistance Under Medicaid and the Children’s Health Insurance Program (CHIP); and Continuation of Coverage Through COBRA, etc. You can also request a paper copy by calling the CenturyLink Service Center at 800-729-7526.

Company Reserved RightsThis document summarizes certain provisions of the CenturyLink Health Care Plan, the CenturyLink Dollars & Sense 401(k) Plan, the CenturyLink Disability Plan, and the CenturyLink Life Insurance Plan (collectively referred to as “the Plan”). For specific employee benefit Plan information, refer to the respective official Plan Documents, including the applicable Summary Plan Description and Summaries of Material Modifications, if any. If there is any conflict between the terms of the official Plan Documents and this document, the terms of the official Plan Documents will govern. The Plan Administrator has the authority, discretion and the right to interpret and resolve any ambiguities in the Plan or any document relating to the Plan, to supply omissions and resolve conflicts. Benefits, and contribution obligations, if any, are determined by CenturyLink in its sole discretion. While the Plan has processes in place to prevent errors and mistakes, if a clerical error or mistake happens (however occurring) such error or mistake does not create a right to a Benefit or level of contribution rate under the Plan. You have an obligation to correct any errors or omissions that come to your attention by calling the CenturyLink Service Center to correct the error or omission.

The Plan Administrator may adopt, at any time, rules and procedures that it determines to be necessary or desirable with respect to the operation of the Plan. CenturyLink reserves the right to amend or terminate any or all of the Plans and any or all Benefits provided and to change costs—with respect to all classes of Participants, retired or otherwise—and their beneficiaries, without prior notice to or consultation with any Participants and beneficiaries, subject to applicable law, collective bargaining (if applicable) and the terms of the respective, applicable official Plan Documents.

Coverage Is Not AdviceHealth Plan coverage is not health care advice. Please keep in mind that the sole purpose of the Health Care Plan is to provide payment for certain eligible health care expenses—not to guide or direct the course of treatment for any employee, retiree or eligible dependent. If your health care provider recommends a course of treatment, be sure to check with the Health Care Plan to determine whether or not that course of treatment is covered under the Health Care Plan. However, only you and your health care provider can decide what the right health care decision is for you. Decisions by a claims administrator or the Plan Administrator are solely decisions with respect to Health Care Plan coverage and do not constitute health care recommendations or advice.

Benefits Resource GuideWhat’s Inside?Departing ChecklistImportant Note Regarding Payroll DeductionsFrequently Asked QuestionsRetirement and SavingsWhat Happens to Your CenturyLink Dollars & Sense 401(k) Plan?What Happens to Your CenturyLink Employee Stock Purchase Plan (ESPP)?What Happens to Your Stock Options and Restricted Stock Awards?

Health PlansWhat Happens to Your Medical, Prescription Drug, Dental and Vision Coverage?Your Next Steps

Savings and Spending BenefitsHealth Care FSA Dependent Day Care FSAHealth Savings Account (HSA)

Life, Disability and Other BenefitsWhat Happens to Your Employee Assistance Program (EAP)?What Happens to Your Life Insurance and Accidental Death & Dismemberment (AD&D) Insurance?Where Can You Get Help With Your Life Insurance Questions?What Happens to Your Commuter Spending Account?What Happens to Your Wellness Rewards?What Happens to Your Lifestyle and Voluntary Benefits?What Happens to Your Short Term Disability Benefits?

Reminders After You Leave✔ Verify Your Employment✔ Keep Your Address Updated✔ If You Need to File for Unemployment✔ Report the Death of a Former Employee or Dependent✔ Receive Discounts Through Perkspot✔ If You're Considering Coming Back to The Company

Resources and Contact InformationLegal and Required Notices

Benefits Resource Guide · 2018. 12. 4. · (December 18, 2016 – December 31, 2016) Benefit...

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Transcript of Benefits Resource Guide · 2018. 12. 4. · (December 18, 2016 – December 31, 2016) Benefit...