Benefits of Attending World Class Assistant Training

JANUARY 29, 2015

Strategic Partnering

• Getting Engaged in the Scope of my Business Partner’s Work

• Contributing to team objectives

• Aligning my professional goals with company and departmental goals

• Becoming involved in decision-making processes

Leverage Communication for Business Success

• I learned about the various communication styles and how to most effectively communicate with each of them– Red, Yellow, Green, Blue

• Bridging the age gap – I learned about the different generational styles and how to best communicate with each of them

• I learned how to tactfully voice my opinions

Developing My Own Trademark and Image

I will refine my overall professional image and how others

perceive me

The Anatomy of a Strategic Partnership

Brain• Communication• Organizational skills• Time and Project Management• Self-Management

Heart• You genuinely care about each other• You are aware of others• You celebrate others’ successes

Soul• Using emotional intelligence (EI)

•

Emotional IntelligenceThe Language of Emotion• Inner source of energy, influence and information

• They are inherently neither good nor bad

• It is what we do with emotions that make the difference

The Four Dimensions• Self-Awareness (I know me)

• Self-Management (I manage me)

• Social Awareness (I try to know you)• Social Skill or Relationship Management (I attempt to facilitate situations for a

positive outcome)

•

Adminology: Art + Science = SUCCESS

Definition: Adminology is about leveraging both sides of the brain to be more effective, make better decisions, adequately weigh the pros and cons before taking action, and stretching our thinking to incorporate a fuller range of our brain’s capabilities.

Art is about the flawless execution, precision, and using a holistic approach (looking at the big picture)

Science is having all your processes in place

•

OptimizationArt and Science with a Dose of OptimizationI will take my career and productivity to an entirely new level if I can combine art and science with a dash or two of optimization.

Art Side: I may not have all of the details now, but I can look at the big picture, not worrying whether it is practical or realistic.

Science Side: I will map out a plan; identify the steps that will help me to achieve my goal; forecast any barriers and list steps that will help me to work around them; write a time line and assess progress.

•

Decision Making

• Hone My Investigative Skills

• Ask Questions

• Be Proactive

• Be Resourceful

• Use caution in relaying potent information

•

Success and EngagementAlmost without exception, highly successful Administrative Professionals are “present” in a way many others are not. They choose to actively participate in their lives, rather than sitting on the sidelines hoping that someday, someway, they’ll stumble onto Success...

• Tackle Problems, Processes and Issues

• Become Fully Engaged• What do I want to accomplish today?

• How committed am I?

• Who do I want to appreciate in some way?

• Who do I need to address about an issue that’s hampering my effectiveness and, therefore, my success?

•

Becoming a World-Class Ambassador

• The Genuine Host

• Bringing Peace to Every Situation

• Speaking Up

• Having Critical Conversations

• Disagree, Agreeably

• Shoring up Reputations

• Crisis 101 (managing conflicts and crises calmly)

Executive Presence

Exuding the “WOW” Factor• Delivering information in a concise manner

• Communicating with passion and energy

• Speaking up by using strong and clear language

• Using a confident tone

• Engaging people in conversation

• Learning how to read your audience or the situation and adapt as necessary

•