Benefit Year Earnings (BYE): Root Causes Identified:

Agency Causes Absence of Red Flags/stop payments for NDNH hits Failure to promptly investigate earnings due to heavy

workload. Claimant Causes Unreported employment and earnings Incorrectly reporting earnings Reporting earnings when paid vs. than when earned

Employer Causes Failure to report wages promptly Report net wages instead of gross wages

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Areas of National Focus:

Benefit Year Earnings (BYE):

Planned action(s) to address: Run cross match on a weekly basis Create an issue Send notice to claimants identified as hits requiring

them to contact local office staff to resolve issues Improve employers' ability to register NDNH

information Implement BARTS

Principal milestones: Improve and refine NDNH cross match activities to

make it the number one method of detection Substitute semi-automated for full automated cross

match processes for quarterly and NDNH cross match.

Areas of National Focus:

3

Separations (SEPs): Root Causes Identified: Agency Causes

Incomplete fact finding interviews Incorrect determinations

Claimant Causes Incorrect reason for separation statements Incorrect last employer

Employer Causes Failure to respond Failure to respond timely Incomplete information

Areas of National Focus:

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Separations: Planned action (s) to address:

Access to e-mail accounts to adjudicators for requesting and receiving employers response

Adjudication seminars Implement SIDES

Principal milestones: Improve employers response Improve Adjudication timeliness and quality Substitute semi automated verification processes

for full automated processes.

Areas of National Focus:

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Special wages

Root cause(s) identified: Claimants failure to report vacation/bonus information Employers failure to report vacation/bonus information Report net instead of gross wages Vacation wages incorrectly calculated

Planned action(s) to address issue Revise/Amend documents/ claimants BRI Distribute Fraud Brochure Train adjudicators

Principle milestones User friendly/ clearly define documents Educate employers and claimants Improve fact finding interviews quality

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State-Specific Issues

Strategies to Support Owning UI Integrity:Promote integrity best practices among all UI staff members

Transmit message that every job involves integrity. Involve managers at all levels, supervisors and staff

members in a campaign to promote a culture where integrity is the center of all processes within UI.

Develop seminars/meetings/presentations schedule:

To Top Level Management To local offices staff To other work units related to UI(ES, Lower & Higher Appeals,

Tax, IT, IT Contractors)Maintain management oversight in every aspect of UI

Share BPC, BAM and BTQ improper payments results Conduct meetings to assess results

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Everybody Owns Integrity

Communications Strategies:

To claimants Share integrity message through all claiming

methodology; Call Centers, Local Offices, Internet. Use simple phrases and sentences Use TV flat screens at local offices to communicate

message Review Internet sites to ensure easy interface

To employers Use mass media to require response to wages and tax

reporting

Communicate to government agencies the need to report wages promptly

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Communications

Communications Strategies, Continued: To state UI staff

Meetings to discuss improper payments results and integrity plan with all UI staff members

Develop presentations stressing the importance of integrity

Create managers awareness at local offices of the importance of analyzing Administrative Overpayments Report to reduce improper payments

To the public Use media messages to promote customers

awareness of wages/ work search and separation information requirements.

Use of flat screens to transmit reporting requirements at local offices

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Communications

“Integrity: Own It!” Questions?

State Contact for follow-up:Radamés Lamenza: RLAMENZA@dtrh.gobierno.pr

Phone: (787) 625-3137 ext. 2500

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Summary and Q&A