Benchmarking for CIOs (166242094)
Transcript of Benchmarking for CIOs (166242094)
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Benchmarking for CIOshttp://vimeo.com/56927071
Overview
What is benchmarking?
Why should I use benchmarking?
How do I start benchmarking?
What types of metrics should I use?
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What is benchmarking?
…a standard by which
others may be measured or
judged
http://www.merriam-webster.com/dictionary/benchmarking
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My
Company
Industry
Standards
My
CompanyIndustry
Standards
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My
Company
Industry
Standards
My
CompanyIndustry
Standards
Business
ProcessBusiness
Process
PerformancePerformance
FinancialsFinancials
StrategyStrategy
Business
ProcessBusiness
Process
PerformancePerformance
FinancialsFinancials
StrategyStrategy
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My Institution
My Institution
Projects and
Initiatives
Projects and
Initiatives
OperationsOperations
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My Institution
My Institution
Last YearMy Institution
StrategyStrategy
Projects and
InitiativesProjects and
Initiatives
OperationsOperations
I n t e r n a l B e n c h m a r k i n g
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My Institution
Last YearMy
Institution
StrategyStrategy
Projects and
InitiativesProjects and
Initiatives
OperationsOperations
Peer Institutions
Aspirational Peers
Industry
Standards
I n t e r n a l B e n c h m a r k i n g
E x t e r n a l B e n c h m a r k i n g
What benchmarks are important to yourinstitution?
To what group(s) does your institutiontypically compare itself?
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Why should I use benchmarking?
…resources in higher education
are becoming increasingly
scarce. Being able to
objectively benchmark our
activities against our peers is
one of the key elements we use
during our university’s annual
budget period.
Make the case for additional
resources
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How are
we
resourced
compared
to
peers?
What level of investment is required to
achieve a certain output/service level?
What mission
‐related
offerings
might
attract
faculty or students at my peer institutions?
The CDS also helps us
keep our finger on the
pulse of what others are
doing with regard to
organizational structure,
and emergingtechnologies.
Make the case for organizational
structure or
governance
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Who does CIO report to/what is CIO’s title among peers?
What IT governance structures (committees, SLAs, strategic plan) do
peers use?
What does distributed IT look like at peer institutions?
We use CDS to gauge how
we compare to our peer
and aspirant institutions
and to help inform our
campus budget committee.
Calibrate or justify your
performance
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How far are we from
excellence?
Are we keeping up?
Are we improving?
What are your benchmarking use cases?
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How do I start benchmarking?
Start with the end in mind
Audience
Data
Data Quality
Reporting
Action
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What is driving your interest inbenchmarking?
Who are your partners? Who are yourdetractors?
What barriers do you see? Whatadditional resources will you need?
What types of metrics should I use?
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4.4%Median % of institutional budgetspent on central IT
in FY ‘11
High‐level, strategic metrics
4.4%Median % of institutional budget
spent on central ITin FY ‘11
High‐level,
strategic
metrics
% of staff dedicated to IT% of staff dedicated to IT% of IT centralized vs. distributed% of IT centralized vs. distributed
% of IT devoted to research, teaching, administration, etc.% of IT devoted to research,
teaching, administration, etc.% of IT devoted to run, grow, or
transform the organization% of IT devoted to run, grow, or transform the organization
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0.2Number of HelpDesk Walk-in
Tickets / Student
FTE
Operational metrics
0.2Number of HelpDesk Walk-in
Tickets / StudentFTE
Operational metrics
Cost per ServiceCost per ServiceCost per Service per UserCost per Service per User
Service Quality:satisfaction, response time,
availability, error rateService Quality:
satisfaction, response time, availability, error rate
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By Project
Days over/underexpected timeline
$ over/under budget
Variance between finalproduct and originalspecifications
Project/initiative metrics
By Project
Days over/underexpected timeline
$ over/under budget
Variance between finalproduct and originalspecifications
Project/initiative metrics
By Portfolio
% of projects on time
% of projects onbudget
% of projects meetingoriginal specifications
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What metrics do you plan to use?
Are these metrics readily available? If not, what would it take to get started?
Thank you!
http://www.educause.edu/[email protected]