Bell Total Connect Voice Webinar
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Transcript of Bell Total Connect Voice Webinar
Communications in a post-PBX era Introducing Bell Total Connect Voice
Webinar
May 3, 2012
Ari Blau, Bell Business Markets
Art Schoeller, Forrester Research
What trends have driven these changes?
Consumerization
of IT
Consumer technologies
are part of everyone’s life
Cloud
computing
Delivers access to IT
hardware, software and
applications wherever you
need it without owning and
managing them
Mobility
expectations
Employees want access
anytime, anywhere, and on
any device
Most of the information workforce now works
remotely
June 2011 “Demystifying The Mobile Workforce”
Transition to VoIP a trigger for UC
2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011
IP 25295 44203 65842 109774 146372 175193 325463 391117 340420 259020 453656 391856
TDM 371429 321429 288095 283333 248837 227273 204878 166558 110997 76050 102902 32440
Total 396724 365632 353938 393107 395209 402466 530341 557675 451417 335071 556558 424296
0
100000
200000
300000
400000
500000
600000
Glo
bal
PB
X S
yste
ms
Shp
me
nts
It’s all about the user experience
Collaborate with your team however you choose,
wherever you choose
Work from home In the office On the go
Today’s connected office functions
Remote office
Voicemail to email
PC integration
Receptionist console
Auto-attendant
Hunt groups
Scheduling
Mobile integration
Simultaneous ring
Administrator console
Secondary numbers
Office worker
Remote worker
Mobile worker
Voice features
in a connected
office
Voice requirements in the office
Meet John.
Your typical general
manager located in a
company office.
I need...
• 24/7 access to
information
• Efficient call routing
• To know if an
employee I want to
reach is available
Voice requirements working from home
Meet Lisa.
Your typical account
executive who works
from home several times
a week.
I need..
• Access to a
single user portal
• The ability to
manage all my
calling features
from anywhere
Voice requirements on the go
Meet Karen.
Your typical consultant
who is usually on the go.
I need...
• One single number
• Remote desktop
access
• Integrated mobile
experience
Considerations for the
IT department
Unified communications delivery models
Typical delivery models • Premises-based
• Cloud-based
• Hybrid
Criteria for choosing a model
• Skills available in-house
• Staff retention
• Employee distribution and density
• Budget
• Preference to manage in-house vs in
the cloud
• Performance requirements
Premises-based vs. cloud services
• No up-front hardware costs
and management hassles
• Manage growth with
predictable subscription-
based costs
• Rapidly scalable capacity and
features
• Cloud provider is accountable
for security and reliability
• Full control and ownership of
hardware, infrastructure,
applications and scheduling of
upgrades
• Need to manage growth and
associated costs
• Full customization
• IT staff recruiting and
management
• You are fully accountable for
security and reliability
Cloud
Premises-based
Interest in unified communications in
the cloud
Technology
delivery preference
“Which deployment models is your firm
interested in using for UC”
Today*
Future**
Self-maintained We manage it ourselves (including software
licenses, servers).
75% 66%
Manage
(on-premise)
We use a provider to manage it, but we own it,
and it’s operated at our site
12% 31%
Hosted We use a provider to manage it; we own it, but
it’s operated at the provider’s site
6% 22%
As-a-service We use a provider to deliver it from their site to
ours with their infrastructure, which we pay for in
a pay-as-you-go model.
5% 27%
Outsourced We use and outsourced provider that manages
the entire capability
2% 10%
“How does your firm primarily manage
Or deploy UC today?”*
Base: 547 North American and European enterprise and SMB telecom and networks decision makers
Responsible for unified communications at firms buying or piloting UC systems
**(multiple responses accepted)
Source: Enterprise And SMB Networks And Telecommunications Survey, North America and Europe, Q1 2011
Network - Look for scalable, reliable and secure network
infrastructure to support exponential growth in users and
devices
Applications – Ensure that all unified communications
applications work together seamlessly
Communications convergence – Ensure that your voice
infrastructure is integrated seamlessly into your entire
communications system (e.g., data, video)
Social - Integration into business processes, internal
social networks and social media
Other things to consider
Introducing:
Bell Total Connect Voice
Bell Total Connect overview
Unified
messaging
Collaboration
Video
conferencing
Audio
conferencing
Web
conferencing
Messaging
Work space IM/
presence
Email/
calendar
Virtual
receptionist
• Auto-attendant
• Queuing
• Reporting
• Receptionist
console
Call
control
• Extension
calling
• Do not disturb
• Call forward
• Call transfer
• Call park
Call
management
• PC client
application
• Corporate
directory
• Call history
• Remote office
• Simultaneous ring
Any
access
• IP-VPN
• DSL/
Broadband
• Mobile
Bell Total Connect Voice
Voice
service
• 1 - 800 #
• Local #
• Virtual #
Unified
messaging
• Single voicemail
• Voicemail to
What you get with Bell Total Connect Voice
• On-demand accessibility
• Periodic technology refreshes
• Top-notch SLA guarantee
• Industry-leading support
• Fully managed and hassle-free
• Three simple monthly subscription packages
Page 18 | January 2012
Is Bell Total Connect Voice right for you?
Bell Total Connect Voice is ideal for your
organization if you:
• Need to replace your existing PBX or key
system
• Want to minimize up-front costs and have
predictable monthly billing
• Would like to enable employees to work
anywhere by equipping them with single-
number accessibility and unified
communications capabilities
Why Bell?
• Expertise – Bell has deployed voice networks in
organizations of all sizes, including the largest
enterprise networks in Canada. We have more than
3000 experts who are IP trained and certified
• Blazing-fast speed – Your service is delivered over
Canada’s best MPLS network
• World-class security – We have advanced firewalls
built into our network and 99.9% SLAs to ensure your
voice service is always available
• Best-in-class support – Bell’s help desk is available
24 x 7 x 365 with services offered in English and
French
• Top-notch managed services – We provide a full
range of infrastructure management services to help
clients leverage the latest technologies and improve
efficiency
Questions?