Being Tech Savvy: Procuring Accessible Information ...€¦ · Being Tech Savvy: Procuring...
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Being Tech Savvy: Procuring Accessible Information & Communication Technology (ICT) June 26, 2019 AskEARN.org
Transcript of Being Tech Savvy: Procuring Accessible Information ...€¦ · Being Tech Savvy: Procuring...
Being Tech Savvy: Procuring
Accessible Information &
Communication Technology (ICT)
June 26, 2019
AskEARN.org
AskEARN.org
Being Tech Savvy: Procuring Accessible Information & Communication Technology (ICT)
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Brett SheatsNational Project Director
Employer Assistance and Resource Network on Disability Inclusion
(EARN)
Employer Assistance and Resource Network on Disability Inclusion (EARN)
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• A no-cost resource for employers seeking to proactively recruit, hire, retain and advance qualified employees with disabilities
➢ Access trainings, webinars and numerous publications
• Funded through a cooperative agreement with the U.S. Department of Labor’s Office of Disability Employment Policy
• Collaborative of multiple partners with expertise in technical assistance, training and research
• Visit website at http://AskEARN.org
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Housekeeping
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• For audio call: 415-655-0045
➢ Access code: 668 497 866#
• Contact WebEx tech support at 1-866-229-3239
• Download slides at AskEARN.org
• An archived recording of the webinar will be posted to AskEARN.org within the week
• Submit questions via Q&A window or via @AskEARN
• Having trouble posting to the Q&A window? Email [email protected]
• Tweet using #AskEARN
• Live captioning is located at the bottom right of the screen
• Receive 1.0 general recertification credit hours through the HR Certification Institute (HRCI) and the Society for Human Resource Management (SHRM) (via email following the event)
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Audience Assessment Question
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On a scale of one to five, how would you rate your understanding of strategies for procuring
accessible information and communication technology (ICT)?
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Inclusion@Work: A Framework for Building a Disability-Inclusive Organization
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Being Tech Savvy: Procuring Accessible Information & Communication Technology (ICT)
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Corinne WeibleCo-Director
Partnership on Employment and Accessible Technology (PEAT)
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Partnership on Employment & Accessible Technology (PEAT)
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• A multi-faceted initiative funded by ODEP to foster collaboration and action around accessible technology in the workplace.
• PeatWorks.org offers resources to help employers, IT companies and others to understand why it pays to build and buy accessible technology, and how to do so.
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Buy IT! Buy Accessible Workplace Technology
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www.PeatWorks.org/Buy-IT
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The Accessible Procurement Lifecycle
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Setting Procurement Priorities
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Preparing to Buy
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Model Solicitation Language
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Evaluating Proposals and VPATs
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Being Tech Savvy: Procuring Accessible Information & Communication Technology (ICT)
Jeff KlineProgram Director
Statewide Electronic & Information Resources Accessibility
Texas Department of Information Resources
Jay WyantChief Information Accessibility Officer
Office of AccessibilityMinnesota IT Services
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The Problem
• Expend time, energy and resources to hire people with disabilities
• Then the new employees can’t independently use key tools of the job, such as:• Completing time cards• Operating the organization’s Learning Content Management System
(LMS) or Content Management System (CMS)• Signing documents• Submitting issue tickets• …and so on
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The Question
How do I make sure all the software and services we buy are accessible?
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The Procurement Dependency
Vendor sourced IT products and services make up the majority of government IT
• Many products and services do not meet accessibility technical standards (US 508, WCAG 2.0 AA)
• There will be continued high dependency on procured IT for the foreseeable future
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Evaluating Vendor Offerings
• Commercial Off-The-Shelf (COTS)/Development Services• The Voluntary Product Accessibility
Template 2.0 (VPAT)• Policy Driven Adoption for Accessibility (PDAA)• Accessibility-specific questions/forms (VADSIR)• References• Demonstrations Related Resources:
• GSA: How to Request Accessibility Information from Vendors and Contractors
• ITIC VPAT® 2.x• Policy Driven Adoption for Accessibility (PDAA)
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IT Accessibility Today is a Governance Problem
• Pushing technical specifications/standards over the last 20 years has not been an adequate adoption driver
• Technical standards are execution criteria not governance criteria
• Nothing in today’s technical standards (WCAG or508) address governance
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A Governance Model: Policy Driven Adoption for Accessibility (PDAA)
• The integration of IT accessibility governance into organization policies in a way that enables them to drivethemselves to improve accessibility adoption.
• Makes IT accessibility difficult to ignore• Not prescriptive: tells what, not how• Governed through non-technical methods• Accelerates marketplace innovations
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Policy-Driven Adoption for Accessibility (PDAA) Vendor Self-Assessment Data
Can be used by: • Procurement organizations
• Help assess a vendor’s ability to produce accessible offerings
• Gauge confidence in vendor’s VPAT or other accessibility documentation
• Track vendor progress and improvement in ICT accessibility initiatives
• Use as part of vendor selection decisions
• Vendors• Guide the implementation of
organization wide accessibilityprograms/initiatives
• Help achieve more accessible offerings over the long term
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PDAA Core Criteria for VendorsKey Areas Core Criteria
Policy Creation 1. Develop, implement and maintain an ICT accessibility policy.
Organization 2. Establish and maintain an organizational structure that enables and facilitates progress in ICT accessibility.
Business Process 3. Integrate ICT accessibility criteria into key phases of development, procurement,acquisitions and other relevant business processes.
CompliancePlanning 4. Provide processes for addressing inaccessible ICT.
Training 5. Ensure the availability of relevant ICT accessibility skills within (or to) the organization.
Communication 6. Make information regarding ICT accessibility policy, plans AanskdE ApRN.orogrrgess av24ailableto customers.
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PDAA Maturity Model
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Core Criteria Launch Integrate Optimize
1.Develop, implement and maintain an ICT
accessibility policy.
Have an ICT accessibility policy. Have appropriate plans in place to
implement and maintain the policy.
Establish metrics and track progress
towards achieving compliance to the
policy.
2.
Establish and maintain an organizational
structure that enables and facilitates
progress in ICT accessibility.
Develop an organization wide
governance system.
Designate of one or more individuals
responsible for implementation.
Implement reporting/decision
mechanism and maintain records.
3.
Integrate ICT accessibility criteria into
key phases of development,
procurement, acquisitions and other
relevant business processes.
Identify candidate processes for
criteria integration.
Implement process changes. Integrate fully into all key processes.
4.
Provide processes for addressing inaccessible ICT.
Create plans that include dates for
compliance of inaccessible ICT.
Provide alternate means of access until
the ICT is accessible; implement
corrective actions process for handling
accessibility technical issues and
defects.
Maintain records of identified
inaccessible ICT, corrective action,
and tracking.
5.
Ensure the availability of relevant ICT
accessibility skills within (or to) the
organization.
Define skills/job descriptions. Identify existing resources that match
up and address gaps.
Manage progress in acquiring skills
and allocating qualified resources.
6.
Make information regarding ICT
accessibility policy, plans and progress
available to customers.
Make Launch level information
available.
Make Integrate level information
available.
Make Optimize level information
avAaislabklEe.
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PDAA Vendor Self-Assessment Tool• Questionnaire for vendors
regarding the vendor’s ICT accessibility policy and progressagainst the PDAA Core Criteria.
• Score generated from responses • Based on the PDAA Maturity Model
• Includes FAQs for vendors and procurement organizations.
6. Make information regarding ICT accessibility policy, plans, and progress available to customers.
Response Score Status0 We do not have a plan to make our accessibility policy or other accessibility information publically available. (If selected, skip to next section or provide comments at the end of this section.)
6a. ICT Accessibility policy and VPAT documentation availability
Response Score Status
2 1 Our ICT accessibility policy is publicly available.
n/a 1 Our accessibility policy and documentation (VPATs, etc.) for some products is publicly available or available upon request.
n/a2 Our accessibility policy and documentation (VPATs, etc.) for all released products is complete and publicly available or available upon request.
6b. Availability of other accessibility documentation beyond policy and VPATs
Response Score Status
3 2 We are beginning to make other accessibility technical information available such as how accessibility testing is performed.
n/a
3 We make accessibility information available beyond policy and VPAT information including information on how accessibility testing is performed and other information that demonstrates our organization's capability to produ
6c. ICT Accessibility policy and documentation availability
Response Score Status
3 2 We are implementing an accessibility support program within our organization to address questions related to our accessibility documentation.
n/a3 We have a fully implemented accessibility support program within our organization to provide requested documentation and address questions related to the accessibility of our products / services.
Section 6 Comments (Provide any comments or additional information on this section here.)
Results
Total Points 19
Percent Complete 32%
end of worksheet
Launch Integrate Optimize
Total Points
ce accessible product s / services.
(Open tool)
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Texas Request for Offers (RFO) IT Accessibility Initial Evaluation• Currently being used on
select RFOs• Technology Based Training• Comprehensive Web
Development
• Working to integrate into all relevant RFOs
• Scored for up to 15% of select procurements
• Scoring components• Voluntary Product Accessibility
Template (VPATs) if applicable• Vendor Accessibility
Development Services Information Request (VADSIR) if applicable
• Policy-Driven Adoption for Accessibility (PDAA) required
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Vendor EIR Accessibility Development Services Info Request
Vendor Accessibility Development Services Information Request
1. Vendor Information
Vendor Name: Submitter Name : Date:
Email: Phone: ( )
Address: City: State: ZIP:
2. Instructions
Complete this form if your company or organization is responding to a Texas Agency solicitation that includes one or more of the following Information and Communications Technologies (ICT) offering types:
• Website development services • Web Application Development Services • Custom development services as part of an integrated solution. • Client based software application development services • Other software development services containing one or more user interfaces (end user, admin, etc.)
Please direct any questions regarding this request to the DIR Procurement Office.
3. Please respond to the questions below as applicable
1. Describe or provide documentation regarding your organization’s key business processes that include the integration of ICT accessibility activities. (Examples are product development, procurement, HR, etc.):
2. Describe the skills and training resources that your organization uses (internal or third party) to develop and produce accessible ICT offerings:
3. Describe the development and test tools used within your organization to produce accessible ICT offerings. Provide examples of typical project test cases for accessibility and examples of how test results are documented:
4. Describe your organizations corrective actions process(es) or system(s) for documenting, tracking, and resolving accessibility issues / defects:
5. Describe alternate methods for ICT products that are not compliant with accessibility technical standards. (example: 24hour / 7day/week toll free phone support number):
6. Provide links to example websites or other examples of ICT work that your organization has produced that meet accessibility technical standards such as US Section 508, or WCAG 2.0 AA:
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Evaluation of Demo (COTS/Prior Dev)
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3 All pages navigated and data entered via keyboard only. No use of mouse
Keyboard-only Navigation
2 Some difficulty navigating or entering data (tab/arrow/spacebar/enter). minor workarounds needed
1 Frequent tabbing (such as large menus with no skip navigation). major difficulty entering data or extensive workarounds required to successfully complete task
0 Keyboard trap or other issue(s) that prevents completion of the page
3 Tab order was always logical, such as moving to the next object on the screen from left to right, top to bottom. Arrow keys enabled user choice when required
Logical Tab/Arrow Order
2 Some difficulty with tabbing; arrow keys always or almost always worked as needed.
1 Tabbing is confusing or out of order or arrow keys did not always function as expected
0 Tab order did not follow logical flow and/or arrow keys did not function as expected
3 Focus was clearly indicated at all limes (extremely good highlighting of links and controls)
2 Focus was clear most of the lime or disappeared some of the lime Focus Indication 1 Focus was hard to see or frequently disappeared
0 Focus was almost nonexistent or was hard to track
3 Crisp and clear text on page with clear indication of important information on the page by both color and text or other cues (if applicable)
2 Potential color contrast issues Color Contrast 1 Color alone was used to indicate important information and/or there were siginificant issues with color contrast
0 Poor visibility of text on the page and/or color was used to indicate important information or be the only source of meaning
3 All text is enlarged, no text was lost/overlapped, and horizontal scrolling was unnecesary (layout adjusted to fit screen width) Browser Zoom When browser zoom was set to 200% ...
2 All text is enlarged, no text was lost/overlapped, but some horizontal scrolling was necesary (layout did not completely adjust to fit screen width)
1 Much of the text was not enlarged or text was overlapped and horizontal scrolling ferquenlly necessary
0 No text was enlarged or text was lost/unreadable
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Resources
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• Employer Assistance and Resource Network on Disability Inclusion (EARN): http://www.AskEARN.org
• Job Accommodation Network (JAN): https://AskJAN.org/
• U.S. Department of Labor, Office of Disability Employment Policy (ODEP): https://www.DOL.gov/ODEP
• Partnership on Employment & Accessible Technology (PEAT):https://www.peatworks.org/
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Contact Information
• Brett SheatsNational Project Director
Employer Assistance and Resource
Network on Disability Inclusion (EARN)
Email: [email protected]
Website: www.askearn.org
• Corinne Weible Co-Director
Partnership on Employment and
Accessible Technology (PEAT)
Email: [email protected]
Website: https://www.peatworks.org/
• Jeff KlineProgram Director
Statewide Electronic and Information Resource Accessibility
Texas Department of Information Resources
Email: [email protected]
Website: https://dir.texas.gov/
• Jay WyantChief Information Accessibility Officer
Minnesota State CIO Office
Email: [email protected]
Website: https://mn.gov/mnit/about-mnit/accessibility/
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Audience Questions
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Audience Assessment Question
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On a scale of one to five, how would you rate your understanding of strategies for procuring accessible information and
communication technology (ICT)?
