Being Human Change Conversations Sydney PE 070416

Change Conversations Seminar: Highlights of the 2016 Prosci Best Practices in Change Management Report April 2016 Presented by Catherine Smithson

Introducing Being Human • Founded in 1993 • Our mission: develop change-capable people and organisations so they achieve the benefits of change.

• Exclusive Prosci Affiliate Australia and New Zealand.

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Getting back to Normal… it’s a town in Illinois USA.

News from Being Human •  10th anniversary: certified

over 5,000 participants. • New programs in 2016:

•  Prosci Experienced Practitioner Program - Sydney November Prosci ECM Boot Camp - Melbourne June 16 and in house

•  Delivering Project Results Workshop for Project Managers - Sydney April 27 Melbourne, May 1 and in house

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Agenda

•  Icebreaker • Lucky door prizes! • Key contributors to success • Top barriers to success •  Impact of effective Change Management on business results

• What to do differently on the next project

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“Change is the law of life. And those who look only to the past or present are certain to miss

the future.” John F. Kennedy

Icebreaker

• Name, role, organisation

• How many years have you been in change?

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Don’t Log in!

Prosci by the numbers

•  1994 – Founded in Loveland (Denver) Colorado, USA

•  9 global Benchmarking Reports

•  18 years of longitudinal research

•  3,400+ research participants •  63 countries •  70% Fortune 500 companies •  50,000+ Certified practitioners

worldwide •  6,000+ Certified practitioners

Australia/New Zealand

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Objectives of the Best Practices Report

1.  Uncover lessons learned from practitioners and consultants so current change Management Teams can benefit.

2.  Focus on what is working and what is not working

3.  Emerging trends & future direction of the discipline.

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Snapshot of the 2016 Best Practices Report

•  1,120 participants •  56 countries •  Top 3 roles:

• Change Management team leader

• External consultant • Project team leader • Change Management

Team member •  6 new topics

The largest body of Change Management knowledge in the world.

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1% 2% 4% 4%

15%

15%

24%

35%

Middle East Latin America Asia and Pacific Islands Africa Europe Canada Australia and New Zealand United States

Snapshot of Australia & New Zealand participants

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New Topics in the 2016 Report

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•  Culture •  Change Agent Networks •  Cultural awareness and global

literacy

How cultural awareness influences Change Management practices: 1.  Opportunities for customisation 2.  Cultural-specific adaptations 3.  Avoid cultural-specific obstacles 4.  Communication needs to be thought

through

•  Vertical Industry Customization •  Complementary Roles •  Certification in Change Management

Change Management drives results

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Of the 245 research participants who reported having excellent change management effectiveness, 94% met or exceeded project objectives

6X

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Change Management drives staying on budget

Per

cent

age

of re

spon

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s th

at m

et o

r exc

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proj

ect o

bjec

tives

Change Management drives staying on schedule

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Per

cent

age

of re

spon

dent

s th

at m

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proj

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tives

Greatest contributors to success

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✔

✔

2016 rank

2016 Best Practices in Change Management Report. 1,120 participants in 56 countries. Prosci Inc copyright 2016.

ê

é

✔

✔

✔

1.  Active and visible executive sponsorship

2.  Structured Change Management approach

3.  Dedicated Change Management resources

4.  Interaction and engagement with Project Management

5.  Employee engagement and participation

6.  Frequent and open communication

7.  Engagement with middle managers

Greatest obstacles to success

1.  Lack of active and visible sponsorship

2.  Lack of change management resourcing

3.  Manager and supervisor resistance

4.  Employee resistance 5.  Lack of buy-in from project

teams

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✔

2016 rank


é

é é

é

Sponsor Effectiveness Directly Correlates to Project Success

19 2016 Best Practices in Change Management Report. 1,120 participants in 56 countries. Prosci Inc copyright 2016.

What is meant by Sponsorship?

ABCs of Sponsorship

Actively and visibly participate throughout the project

Build a coalition of sponsorship with peers and managers

Communicate directly with employees


Project teams ranked over 50% of their sponsors as having only a moderate to low understanding of their role in managing the people side of the change and graded them as “average to poor” in terms of sponsorship activities.

Research Finding

* Data from 1120 participants, 2016 Change Management Best Practices study.


Which roles are senior leaders struggling to effectively fill?


Use of a Change Management methodology


34%

55% 58% 60%

72%

79%

73%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2003 2005 2007 2009 2011 2013 2015

Use of a particular methodology

Use of a consistent methodology across the organisation

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Don’t know 7%

Yes 29%

No 64%

Consistent methodology across the organisation


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76% 74% 76%

23% 25% 23%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90%

100%

2011 2013 2015

Yes

No

Don't know

Dedicated Resources

Interaction and engagement with Project Management

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Percentage of participants who integrated Project Management and Change Management

71%

22%

7%

77%

20%

3%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

Yes No Don't know

2013

2015

Did integration make an impact on achieving project

objectives?

58%

42%

0% 10% 20% 30% 40% 50% 60% 70%

Integrated Did not integrate

Engagement with middle managers

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3%

25%

47%

3% 3%

32%

44%

4% 3%

29%

47%

3%

0%

5%

10%

15%

20%

25%

30%

35%

40%

45%

50%

Strongly agree Agree Disagree Strongly disagree Unsure

2011

2013

2015

Percentage of participants who said their organisations adequately prepares managers with the skills, training and tools

they need to lead change

Tips on what you do differently on the next project regarding integrating CM into PM activities

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1.  Begin Change Management earlier

2.  Provide training on change management

3.  Ensure adequate resources for change management

4.  Engage senior leaders 5.  Engage with project

managers

Next steps

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§  www.prosci.com

§  www.portal.prosci.com

Being Human Change Conversations Sydney PE 070416

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Transcript of Being Human Change Conversations Sydney PE 070416