BEHIND THE SCENES - International Coach Federation › app › uploads › 2018 › 05 ›...
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TOPIC BREAKDOWN: coachfederation.org 1.859.219.3580 [email protected] A unified ICF creates and sustains healthy and thriving local communities around the world. ICF’s global community includes dozens of staff members around the world who are passionate about advancing the coaching profession and helping to integrate coaching into a thriving society where every ICF Member represents the highest quality of professional coaching. For ICF staff, there’s no such thing as a “typical” day or week. Every day brings new and different opportunities to stretch, grow and learn as we apply our diverse talents to support the global coaching community. Never is this truer than during International Coaching Week (ICW), when we join our Chapters, Members and Credential-holders in celebrating the transformative power of coaching. This infographic provides a behind-the-scenes look at how ICF staff worldwide helped celebrate ICW. In addition to providing a snapshot of what “business as usual” looks like for our team, it highlights several ICW-specific activities and initiatives. We support: 32,000+ ICF Global Members 22,000+ ICF Credential-holders 130+ ICF Chapters located in 140+ countries around the world with 47 staff members in 10 departments 16 staff members 24 hours of coverage/7 days a week 267 phone/virtual calls 2,195 emails 2 staff members 1 member/leader survey campaign 1 hour meeting with ICF volunteer leaders 1 hour developing member/leader research 2 hours nurturing relationships with businesses/allied partners/sponsors 2 hours preparing strategic reports/updates 2 hours developing industry research 5 hours attending conferences/webinars 441 member/leader surveys collected/analyzed 6 staff members 14 hours on education/industry trends (coaching & association) 28 hours on strategic initiatives 63 hours on committee and board participation 1,751 emails 3,456 miles traveled 2 staff members 1 research assistance request sent to 5,400 coaches 2 responses to research inquiries 2 Research Portal updates 4 discussions with other researchers 6 hours writing 51 hours of academic research 2 staff members 6 hours supporting volunteer management 8 social media messages 19 hours creating content 23 hours in development planning and implementation 30 hours supporting 42 pro bono projects Regional Support Industry and Member Research Education Executive Staff Coaching Science Foundation of ICF During ICW: Attended in-person and virtual ICF Chapter events in 11 countries: • Brazil • Denmark • Estonia • Latvia • Lithuania • Morocco • Peru • Portugal • United Arab Emirates • United Kingdom • USA Other responsibilities: Board elections, ICF research Other responsibilities: Coaching Body of Knowledge project, ICF research, Communities of Practice Other responsibilities: collecting/distributing mail, managing chapter rebates, coordinating/ scheduling travel plans, overseeing compliance and trademarks, fielding ethics line questions 7% leadership development 5% Chapter governance 4% brand compliance 29% Chapter development/ sustainability 28% general questions 27% strategic initiatives BEHIND THE SCENES OF INTERNATIONAL COACHING WEEK 2018 Giving Back to the Community As coaches around the world celebrated ICW by sharing the power of coaching in their communities, ICF Global Headquarters staff in Lexington, Kentucky, USA, spent a portion of their work day on May 9 volunteering for two local organizations: Helping Talent Development Pros #ExperienceCoaching Seven ICF staff members attended the Association for Talent Development’s (ATD) 2018 International Conference and Exposition in San Diego, California, USA. The event, designed for talent development professionals, had more than 10,000 attendees from around the world. The International Book Project, a nonprofit that promotes education and literacy worldwide. • Packed 800+ books to send to Syrian refugee camps and a university in Iraq The Hope Center, which has a mission of caring for homeless and at-risk persons by providing comprehensive life-sustaining and life-rebuilding services • 150 meals prepared for the HopeMobile Mobile Outreach Program The community service projects were spearheaded by the ICF Foundation. = Team members participated in these service projects ICF staff: • Coordinated a team of 8 coaches from ICF San Diego who provided pro bono coaching in the ATD Career Center • Spent 15 hours meeting conference attendees and answering questions at ICF’s ATD EXPO booth • Supported 3 presentations in the Career Center by personal branding expert William Arruda • Delivered an education session on coaching in the multigenerational workplace ATD = Team members attended ATD Conference 8 staff members 11 hours processing Coach Knowledge Assessments 37 hours reviewing applications 86 customer-service chats 93 hours on calls 956 emails responded to Credentialing and Accreditation Other responsibilities: mailing pins, participating on chapter/member/training program update calls, reviewing non-approved training for portfolio applications, assigning assessors for recordings For ICW: Reviewed and approved Continuing Coach Education applications for 217 ICW-specific events from 50 ICF Chapters ATD ATD ATD ATD ATD 1 staff member 7 events per year 44 hours spent booking travel/accommodations for conference and event participants Meetings and Events 6 staff members 5 Coaching World articles published 8 hours managing public relations 11 ICF Global communications 80 social media messages Marketing and Communications Other responsibilities: media requests, CCF questions, brand/material development, website management During ICW: • Distributed 5 press releases, resulting in more than 600 media mentions for ICF • Facebook ICW Event Page reach: 103,000 • Facebook ICF Event Page views: 5,900 • Facebook reach: 98,137 • Twitter impressions: 94,137 • Instagram impressions: 23,767 • LinkedIn impressions: 87,333 • 180 social media messages sent 4 staff members 2 hours of educational content produced 4 subject matter experts engaged with 316 education product registrations
Transcript of BEHIND THE SCENES - International Coach Federation › app › uploads › 2018 › 05 ›...
TOPIC BREAKDOWN:
coachfederation.org1.859.219.3580 [email protected]
A unified ICF creates and sustains healthy and thriving local communities around the world. ICF’s global community includes dozens of staff members around the world who are passionate about advancing the coaching profession and helping to integrate coaching into a thriving society where every ICF Member represents the highest quality of professional coaching.
For ICF staff, there’s no such thing as a “typical” day or week. Every day brings new and different opportunities to stretch, grow and learn as we apply our diverse talents to support the global coaching community. Never is this truer than during International Coaching Week (ICW), when we join our Chapters, Members and Credential-holders in celebrating the transformative power of coaching.
This infographic provides a behind-the-scenes look at how ICF staff worldwide helped celebrate ICW. In addition to providing a snapshot of what “business as usual” looks like for our team, it highlights several ICW-specific activities and initiatives.
We support: 32,000+ ICF Global Members22,000+ ICF Credential-holders 130+ ICF Chapters located in 140+ countries around the world with 47 staff members in 10 departments
16 staff members24 hours of coverage/7 days a week
267 phone/virtual calls 2,195 emails
2 staff members1 member/leader survey campaign
1 hour meeting with ICF volunteer leaders1 hour developing member/leader research
2 hours nurturing relationships with businesses/allied partners/sponsors2 hours preparing strategic reports/updates
2 hours developing industry research 5 hours attending conferences/webinars
441 member/leader surveys collected/analyzed
6 staff members14 hours on education/industry trends (coaching & association)
28 hours on strategic initiatives63 hours on committee and board participation
1,751 emails3,456 miles traveled
2 staff members 1 research assistance request sent to 5,400 coaches
2 responses to research inquiries2 Research Portal updates
4 discussions with other researchers6 hours writing
51 hours of academic research
2 staff members6 hours supporting volunteer management
8 social media messages 19 hours creating content
23 hours in development planning and implementation 30 hours supporting 42 pro bono projects
Regional Support
Industry and Member Research
Education
Executive Staff
Coaching Science
Foundation of ICF
During ICW: Attended in-person and virtual ICF Chapter events in 11 countries:
• Brazil• Denmark• Estonia• Latvia• Lithuania• Morocco• Peru• Portugal• United Arab Emirates• United Kingdom• USA
Other responsibilities: Board elections, ICF research
Other responsibilities: Coaching Body of Knowledge project, ICF research, Communities of Practice
Other responsibilities: collecting/distributing mail, managing chapter rebates, coordinating/scheduling travel plans, overseeing compliance and trademarks, fielding ethics line questions
7% leadership development
5% Chapter governance
4% brand compliance
29% Chapter
development/sustainability
28% general
questions
27% strategic initiatives
B E H I N D T H E
S C E N E S OF INTERNATIONAL COACHING WEEK 2018
Giving Back to the CommunityAs coaches around the world celebrated ICW by sharing the power of coaching in their communities, ICF Global Headquarters staff in Lexington, Kentucky, USA, spent a portion of their work day on May 9 volunteering for two local organizations:
Helping Talent Development Pros #ExperienceCoachingSeven ICF staff members attended the Association for Talent Development’s (ATD) 2018 International Conference and Exposition in San Diego, California, USA. The event, designed for talent development professionals, had more than 10,000 attendees from around the world.
The International Book Project, a nonprofit that promotes education and literacy worldwide.
• Packed 800+ books to send to Syrian refugee camps and a university in Iraq
The Hope Center, which has a mission of caring for homeless and at-risk persons by providing comprehensive life-sustaining and life-rebuilding services
• 150 meals prepared for the HopeMobile Mobile Outreach Program
The community service projects were spearheaded by the ICF Foundation.
= Team members participated in these service projects
ICF staff:
• Coordinated a team of 8 coaches from ICF San Diego who provided pro bono coaching in the ATD Career Center
• Spent 15 hours meeting conference attendees and answering questions at ICF’s ATD EXPO booth
• Supported 3 presentations in the Career Center by personal branding expert William Arruda
• Delivered an education session on coaching in the multigenerational workplace
ATD = Team members attended ATD Conference
8 staff members11 hours processing Coach Knowledge
Assessments37 hours reviewing applications
86 customer-service chats93 hours on calls
956 emails responded to
Credentialing and Accreditation
Other responsibilities: mailing pins, participating on chapter/member/training program update calls, reviewing non-approved training for portfolio applications, assigning assessors for recordings
For ICW: Reviewed and approved Continuing
Coach Education applications for 217 ICW-specific events from
50 ICF Chapters
ATD
ATD
ATD
ATD
ATD
1 staff member7 events per year
44 hours spent booking travel/accommodations for conference and event participants
Meetings and Events
6 staff members5 Coaching World articles published 8 hours managing public relations
11 ICF Global communications80 social media messages
Marketing and Communications
Other responsibilities: media requests, CCF questions, brand/material development, website management
During ICW:• Distributed 5 press releases, resulting in
more than 600 media mentions for ICF• Facebook ICW Event Page reach: 103,000• Facebook ICF Event Page views: 5,900• Facebook reach: 98,137• Twitter impressions: 94,137• Instagram impressions: 23,767• LinkedIn impressions: 87,333• 180 social media messages sent
4 staff members2 hours of educational content produced
4 subject matter experts engaged with 316 education product registrations
