Behavioral Interviewing Skills 2005
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Transcript of Behavioral Interviewing Skills 2005
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8/8/2019 Behavioral Interviewing Skills 2005
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1X551 Grimm Spring 2005
X551 Career Management
Sharpening Your BehavioralInterviewing Skills
March 26, 2005
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Todays Objectives
You will be better able to:
Complete the necessary pre-interview research &preparation
Deliver an attention getting 90 secondintroduction
Answer behavioral questions confidently withpowerful C-A-R responses
Deal with tough questions directly
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Todays Agenda
Research & Preparation
Interviewing Wisdom
Skill Practice
Summary / Wrap-up
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Research & Preparation
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Research & Preparation: CompanyBackground
History, Size, Growth Rate
Profitability
Lines of Business: Products/Services
Financial Performance / Investor Relations
Senior Management Players
Company Culture
Organizational Structure
Major Competition
Current News e.g., M&A, downsizing
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Research & Preparation: IndustryTrends
Segmentation of Industry
Historic/Recent Trends
Top Quartile Companies
Job Growth/Current Recruiting Demand
Compensation Practices
Characteristics of Candidates
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Research & Preparation: Sources
1. Company Website
2. Annual Reports
3. 10K, 10Q Reports
4. Quarterly Statements
5. Position Description
6. Experience the product / service
7. News Releases
8. Hoovers, Nelsons (fee based)
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Research & Preparation:C-A-R Responses
GCS recommends you prepare a C-A-Rresponse for every selection criteria,even if they dont ask about thatparticular skill.
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Research & Preparation:C-A-R Responses
Context Explain the circumstances forthe example
Actions What did you do toaccomplish the results?
Result describe the outcome of youractions
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Research & Preparation:C-A-R Responses
Q: Give an example of when you had to persuadeothers to your point of view.
PoorA: I was part of the negotiating team for my
department when we negotiated our last contract.Let me tell you the bargaining on this one was
tough; no one wanted to give an inch. But in theend we got them to agree to most of ourdemands.
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Research & Preparation:C-A-R Responses
Better
C: I was part of the negotiating team for my department. Thesupplier wanted a large increase of 8%
A: Listened carefully to the suppliers needs
A: Collected data to support my argument on why 8% wasunreasonable
A: Presented analytical data to support our position for only a 4%versus 8% increase
A: Worked with management to change requirements, so lesscostly to supplier
R: The final agreement was for only a 5% increase, saving us$500,000. I learned the importance of listening to supplier,collection of data, and managements support for the plan.
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Research & Preparation:C-A-R Responses
Other C-A-R Tips
1. Be careful of incomplete C-A-Rs
2. Be careful of false C-A-Rs such as:-Vague Statements (My overtime was about
average)
-Opinions (I think the key to effective
leadership is)-Theoretical statements (The next time I face
this challenge, I will)
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Interview Wisdom
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Interview Wisdom
1. You Never Get a Second Chance to Make aFirst Impression
2. Practice, Practice, Practice3. Just answer the questionthen wait for the
next question
4. Do your homework; preparation counts and
can differentiate you from the competition5. Come prepared with thoughtful questions
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Interview Wisdom
6. #1 complaint from job interviewers is lack ofunderstanding of the company for whichcandidates are interviewing
7. Eliminate verbal pauses
8. Follow-up
9. Respond to questions in 2 parts: a) answer thequestion directly, and b) relate your responseback to the position description
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Interview Wisdom
10. When you walk out, you should know exactlywhat and when the next step is
11. Suggest over and over what is common among
your skill set, experience, and interests and theposition requirements
12. Or put another way, it is far easier for you tocomprehend the job requirements than forthem to understand the complexities of you
13. Expect multiple hoops & hurdles
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Interview Wisdom
14. Dont be caught off guard byinappropriate questions; decide how you
will answer them e.g., What year did yougraduate? Do you have a family? Whatdoes your mother/father do?
15. Answer tough questions directly andconcisely; for example
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Interview Wisdom
Tough questions
Why are you leaving your present job?
What are your weaknesses?
Tell me about a failure of yours
Give me an example of some tough feedbackyouve received
How long do you plan to stay with us? Why should we hire you?
What is/was your base salary?
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Interview Wisdom
16. Summarize what you bring to the table
and how it fits with the positionrequirements
17.Youre the only person who will find you
the next job
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Skill Practice
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Skill Practice: Instructions
To improve our ability to deliver anattention getting 90 secondintroduction, answer behavioralquestions confidently w/ C-A-Rresponses, deal with tough questions
directly, and conclude with a crispsummary of what I can do for you
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Skill Practice: Instructions
1. 10 teams of approximately 6 each
2. 6 rotations 13 15 minutes each
3. Each rotation includes skill practice & critique
4. Candidates should clarify the interviewsituation e.g., portfolio management
5. Skill practice includes:
90 Second IntroductionBehavior interviewing e.g. C-A-R responses
Tough questions
Summary comments
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Skill Practice: Instructions
5. Teams take panel interview approach, startingwith tell me about yourself to why do youbelieve we should hire you
6. Candidates not allowed to respond duringcritiqueonly listen & take notes
7. Appoint a timekeeper to stay on track
8. One team member to facilitatefeedback/critique
9. Return promptly by 11:30 a.m.
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Summary / Wrap-up
Mock Interviews 4/11 & 4/12; schedule viaOncourse
Schedule 1 on 1 career counseling asappropriate
Continue to develop Portfolio
Dick McCracken joining us again next week
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