Behavioral Assessment Form

2003 Performance Appraisal – Part II

Behavioral Assessment Form - Individual Contributor

Instructions: Rate each competency according to the following definitions.

Manager: Use this assessment in conjunction with business results to determine overall rating.

Colleague: Use this form for your personal assessment.

Peer/Customer/Direct Report: Use this form…

Examples of key behaviors can be found at http://people.attws.com/Career/PPR/Competencies/IndividualContributor.html

Colleague Information

Name: AWID:

Job Title: Date:

Department: Manager:

Definitions

Role Model The competency represents a true strength for this individual; it is an area in which he/she excels. Behaviors associated with the competency significantly contribute to effective work performance and enhance team performance. The individual may act as a role model, coaching and guiding others to develop their effectiveness in performing the behaviors associated with the competency.

Proficient

The individual demonstrates sufficient proficiency in the competency to complete expected job responsibilities. His/her behavior consistently contributes to effective work performance. He/she may have an occasional need for coaching and guidance.

Developing

The behaviors associated with this competency may be new to the individual and his/her skills may need nurturing. Or, these behaviors may not be expected for a person in his/her current role. In either case, his/her behaviors do not consistently contribute to team performance or they have a neutral impact. The individual usually requires coaching and guidance.

Behavioral Assessment

Role Model Proficient Developing

Adaptability

Maintains effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures. Key Behaviors

Quickly modifies behavior to deal effectively with changes in the work environment

Readily tries new approaches appropriate for new or changed situations; does not persist with ineffective behaviors.

Treats change and new situations as opportunities for learning or growth

Focuses on the beneficial aspects of change; speaks positively about the change to others.

Tries to understand changes in work tasks, situations, and environment as well as the logic or basis for change

Actively seeks information about new work situations.

Behaviors to improve/leverage:


Contributing to Team Success

Actively participates as a member of a team to move the team toward the completion of goals. Key Behaviors

Adheres to the team’s expectations and guidelines; fulfills team responsibilities.

Demonstrates personal commitment to the team.

Listens to and fully involves others in team decisions and actions.

Values and uses individual differences and talents.

Makes procedural or process suggestions for achieving team goals or performing team functions.

Provides necessary resources to help to remove obstacles to help the team accomplish its goals. Shares important or relevant information with the team.


http://people.attws.com/Career/PPR/Competencies/IndividualContributor.html





Decision Making

Identifies and understands issues; problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions. Key Behaviors

Includes others in the decision-making process as warranted to obtain good information, make the most appropriate decisions, and ensure buy-in and understanding of the resulting decisions.

Formulates clear decision criteria; evaluates options by considering implications and consequences; chooses an effective option.

Identifies the need for and collects information to better understand issues, problems, and opportunities.

Creates relevant options for addressing problems/opportunities and achieving desired outcomes.

Recognizes issues, problems, or opportunities and determines whether action is needed.

Integrates information from a variety of sources; detects trends, associations, and cause-effect relationships.

Makes decisions within a reasonable time.



Building Partnerships

Identifies opportunities and takes action to build strategic relationships between one’s area and other areas, teams, departments, units, or organizations to help achieve business goals. Key Behaviors

Analyzes the organization and own area to identify key relationships that should be initiated or improved to further the attainment of own area’s goals.

Collaboratively determines courses of action to realize mutual goals; facilitates agreement on each partner’s responsibilities and needed support.

Exchanges information with potential partner areas to clarify partnership benefits and potential problems.

Collaboratively determines the scope and expectations of the partnership so that both areas’ needs can be met.

Implements effective means for monitoring and evaluating the partnership process and the attainment of mutual goals.

Places higher priority on organization’s goals than on own area’s goals.

Anticipates effects of own area’s actions and decisions on partners.

Influences others to support partnership objectives.



Communication

Clearly conveys information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. Key Behaviors

Attends to messages from others; correctly interprets messages and responds appropriately.

Clarifies purpose and importance; stresses major points; follows a logical sequence.

Frames messages in line with audience experience, background, and expectations.

Uses terms, examples, and analogies that are meaningful to the audience.

Keeps the audience engaged through use of techniques such as analogies, illustrations, body language, and voice inflection.

Seeks input from audience; checks understanding; presents message in different ways to enhance understanding.

Uses syntax, pace, volume, diction, and mechanics appropriate to the media being used.



Customer Focus

Makes customers and their needs a primary focus of one’s actions; develops and sustains productive customer relationships. Key Behaviors

Actively seeks information to understand customers’ circumstances, problems, expectations, and needs.

Shares information with customers to build their understanding of issues and capabilities.

Builds rapport and cooperative relationships with customers. Considers how actions or plans will affect customers.

Responds quickly to meet customer needs and resolve problems

Implements effective ways to monitor and evaluate customer concerns, issues, and satisfaction.

Avoids over commitments.






Technical/Professional Knowledge

Has achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeps up with current developments and trends in areas of expertise. Key Behaviors

Understands technical terminology and developments. Knows how to apply a technical skill or procedure.

Knows when to apply a technical skill or procedure. Performs complex tasks in area of expertise.


Overall Rating


Behavioral Assessment Form

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