Before You Hit "Send" with Marla Rosner

Before You Hit Send

”

What your Mother Could Not Have Told You

About

Communication in the Digital Age

7/13 Marla Rosner, InstillLeadership,

www.InstillLeadership.com

What Channels are You

Using? Communication

Channels

My Top Choices My Client’s Top

Choices

Another Key

Contact’s Top

Choices

When are you sending

that

proposal?

7/13

Non-Verbal Cues and

Communication

Text based

Audio Face to Face

What are the stakes?

11/9/2010 Marla Rosner, InstillLeadership,


What’s the urgency?



7/13

Face To Face

Phone

Email Text/SM

High Stakes

Low Stakes

Not Urgent Urgent

Speed

Importance

Conscious Communication

REAL TIME

Caveat

The paper trail

Marla Rosner, InstillLeadership, www.InstillLeadership.com

Ask Yourself:

7/13

1. What is my existing rapport with the other

person?

Ask Yourself:

What are the stakes?

(What are the risks if it goes poorly?)

To the project?

To the relationship?

To my reputation?

To my checkbook?

Marla Rosner, InstillLeadership, www.InstillLeadership.com

Ask Yourself:

How quickly do I

need a response?

BACN www.bacnetwork.com

Ask Yourself:

What is the likelihood this will go

poorly if I use my default mode?

It’s not about you…

It’s about them!

Best Practices

• Check your channels!

• Understand your defaults and

others’

• Don’t communicate

impulsively

• Check out your assumptions

Before You Hit "Send" with Marla Rosner

Technology

Transcript of Before You Hit "Send" with Marla Rosner