Before You Beginh10032.Compaq Presario Series Maintenance and Service Guide United States December...

Compaq Presario Series Maintenance and Service Guide

United States December 9, 2002

Presario 305 Model

Before You Begin Specifications Parts Catalog

Removal Sequence Troubleshooting Battery Operations

Product Description Pin Assignments Index

Before You Begin

Product Description

Troubleshooting

Illustrated Parts Catalog

Removal & Replacement Procedures

Specifications

Connector Pin Assignments

Battery Pack Operations

See Notice for

copyright and trademark information, and see Preface for symbol conventions, Technician Notes and Serial Number locations on the unit.

This MSG will be periodically maintained and updated as needed. To report a technical problem, contact your Regional Support Center or IM Help Center. For content comments or questions, contact Compaq.

privacy and legal statement

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Notice

The information in this guide is subject to change without notice.

COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN, NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OF THIS MATERIAL.

This guide contains information protected by copyright. No part of this guide may be photocopied or reproduced in any form without prior written consent from Compaq Computer Corporation.

© 1999 Compaq Computer Corporation.All rights reserved. Printed in the U.S.A.

Compaq and Presario are registered in the U. S. Patent and Trademark Office.

Microsoft, MS-DOS, Windows and Windows NT are registered trademarks of Microsoft Corporation. Windows 98 is a trademark of Microsoft Corporation.

The software described in this guide is furnished under a license agreement or nondisclosure agreement. The software may be used or copied only in accordance with the terms of the agreement.

Product names mentioned herein may be trademarks and/or registered trademarks of their respective companies.

Maintenance and Service Guide

Compaq Presario 305 Model Portable Computers

First Edition (July 1999)Compaq Computer Corporation


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Preface

This Maintenance and Service Guide is a troubleshooting reference that can be used when servicing the Compaq Presario 305 Model Portable Computers. Compaq Computer Corporation reserves the right to make changes to the Compaq Presario 305 Model Portable Computers without notice.

Symbols

The following words and symbols mark special messages throughout this guide.

WARNING: Text set off in this manner indicates that failure to follow directions in the warning could result in bodily harm or loss of life.

CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of data.

IMPORTANT:Text set off in this manner presents clarifying information or specific instructions.

NOTE:Text set off in this manner presents commentary, sidelights, or interesting points of information.

Technician Notes

WARNING: Only authorized technicians trained by Compaq should repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module level repair. Because of the complexity of the individual boards and subassemblies, the user should not attempt to make repairs at the component level or to make modifications to any printed circuit board. Improper repairs can create a safety hazard. Any indications of component replacement or printed circuit board modifications may void any warranty.

WARNING: The computer is designed to be electrically grounded. To ensure proper operation, plug the AC power cord into a properly grounded electrical outlet only.

CAUTION: To properly ventilate the system, you must provide at least 3 inches (7.62 cm) of clearance on the left and right sides of the computer.

Serial Number

When requesting information or ordering spare parts, the computer serial number should be provided to Compaq. The serial number is located on the bottom of the computer.

Locating Additional Information

The following documentation is available to support this product:

● Compaq Presario 305 Model Portable Computer documentation set● Introducing Windows 98 Guide● Compaq Service Training Guides● Compaq Service Advisories and Bulletins● Compaq QuickFind● Compaq Service Quick Reference Guide● Compaq Internet site at http://Compaq.com


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Product Description

Models and Features

Upper Unit Components

Front Components

Left Side Components

Right Side Components

Bottom of Unit

Rear Connectors

Multi-media Expansion Unit

Power Management for Windows 98

The Compaq Presario 305 Computer provides industry-leading features in a uniquely designed ultraportable. The ultra-light 3.1 to 3.3 pound (1.4 to 1.5 kg) notebook (depending on configuration) allows users high mobility and provides a full set of system ports. When paired with the Mobile Expansion Unit (MEU), the Presario 305 can transform into an All-In-One portable computer with CD-ROM or DVD and floppy functionality.


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Models and Features

Models and Features


Front Components



Bottom of Unit

Rear Connectors



Compaq Presario 305 Model Portable Computer

Display 11.3-inch Color TFT Display

Processor 333 MHz Celeron II (with 128k integrated cache)

Hard Drive

4.3 GB

Total System Memory

64 MB SDRAM128 MB SDRAM Maximum

CD Drive 24x

Modem 56 Kbps, V.90 PCI

Battery High Capacity Li Ion

Video Controller

3D, ATI LT Pro 4 MB SGRAM


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Models and Features


Front Components



Bottom of Unit

Rear Connectors



1 Display Release Latch

2 Display

3 Hard Drive Light

4 Diskette Drive Light

5 Scroll Lock Light

6 Caps Lock Light

7 Num Lock Light

8 Standby Button

9 Instant Internet Access Button

10 Instant Search Access Button

11 E-Commerce Button

12 Instant E-Mail Button


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Front Components

Models and Features


Front Components



Bottom of Unit

Rear Connectors



1 Battery Light2 Power/Suspend

Light

3 Microphone Jack

4 Stereo Speaker/Headphone Jack

5 Touch Pad


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Models and Features


Front Components



Bottom of Unit

Rear Connectors



1 Power Connector

2 Power Button

3 Security Cable Slot

4 Hard Drive Bay


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Models and Features


Front Components



Bottom of Unit

Rear Connectors



1 PC Card Slot

2 PC Card Eject Lever

3 Air Intake/Exhaust Vents

4 Modem Connector (RJ-11 jack)


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Bottom of Unit

Models and Features


Front Components



Bottom of Unit

Rear Connectors



1 Battery Latches

2 Real-time Clock Battery

3 Bottom of fan (Fan removable from inside only)

4 Speaker5 Modem Compartment

6 220-pin Docking Connector


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Rear Connectors

Models and Features


Front Components



Bottom of Unit

Rear Connectors



1 USB Connector

2 Serial Connector

3 Parallel Connector

4 External Monitor Connector

5 Infrared Port

6 Battery Pack


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Multi-media Expansion Base

Models and Features


Front Components



Bottom of Unit

Rear Connectors



1 Docking Alignment Tabs2 Docking Connector3 Audio output4 Audio input5 Docking Release Button6 Speaker7 Multibay Eject Lever8 CD or DVD9 Diskette Drive


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The following power management features are available for conserving AC power and extending battery operating time:

● Power Management Settings● Sleep● Hibernation● Battery operating time● Rebooting After a Lockup● Servicing Your Computer - Full Off Mode

Power Management Settings

Depending on your patterns of computer use, you can set different levels of power management. These different power management levels can be activated based on the amount of time passed since the last system activity. System activity examples include keyboard or mouse movement, CD or DVD playback (while under program control that monitors Sleep), and modem use.

Each of the following system components can be made to go to sleep after periods of inactivity:

● system (goes into Sleep (Standby) mode)● screen (times out and goes blank)● hard drive (spins down)

You can select different conditions or power schemes through Power Management.The optional settings are Home/Office Desk, Portable/ Laptop, and Always On. From the default settings, you can change the delay time settings. Note: the setting for hard drive must be less than or equal to the setting for System.

IMPORTANT: If you're on a network, it's recommended that you set System Standby to Never.

There are five categories of power management settings under the Control Panel. The default setting for each feature is listed below in the tables.

Power Management Properties

Power Schemes: Plugged in Running on Batteries

Always on System Standby: Never 15 minutes

Turn OFF Monitor After 15 minutes After 10 minutes

Always on System Standby: After 15 minutes After 10 minutes

ALARMS:

Low Battery Alarm: 10%

Critical Battery Alarm: 0%

Alarm Actions: X Display Message Notification

Text Action No Action

POWER METER: Default

ADVANCED: Default

Display Properties

Monitor: Laptop Display (Maximum resolution according to unit display size)

Sleep

You can select Sleep mode instead of turning off the computer when you have finished using it. This allows the computer to wake up faster than turning it completely off and saves power over the active (On) mode. Compaq Presario Notebook computers have two levels of sleep, Hibernation and Sleep.

Hibernation - by pushing the power button once your computer will perform a save to disk followed by a shut down of the computer into Off mode.

Sleep - is a low power mode, also referred to as Standby mode. While in Sleep mode, your computer will maintain system information and open files. Unsaved information will be lost if you turn off your system prior to system wake-up, or if you lose power while using the AC adapter.

CAUTION: While in Sleep mode, your computer will maintain system information and open files. Unsaved information will be lost if you turn off your system prior to system wake-up, or if you lose power while using the AC adapter.

Hibernation Mode

Hibernation helps conserve battery life and protects your data. Hibernation can be a routine power saving event, or can be the result of a low battery condition. As it enters Hibernation your computer will display a progress screen, as it automatically saves the machine state before it shuts down and turns itself off. Your computer will automatically go into Hibernation, when the battery has little power left, or when the system (operating on battery power) has been in Sleep mode for more than an hour. You can also manually initiate Hibernation by pressing the power button once while the system is active. To restore the computer's previous state, simply press the power button once again. While waking up, the computer will display a progress screen.

The following table shows the conditions and indicators for getting in and out of the various power management modes, Sleep, Hibernation, and Off.

Mode To Initiate To End Indicators

Sleep Manual keys Standby button Standby button

Flashing green Power LED

Time Out Default 15 minutes. If on Battery power (system will not go to Sleep if on AC power)

Hibernate Manual - Slide Power Switch once Slide Power Switch once

No Power LED, blank screen

Time Out Default If low battery or after 1 hour of sleep (system will not Hibernate if on AC power)

Off Perform normal Windows shutdown via the start button, or press and hold down the power button for 4 seconds

Slide Power Switch once

No Power LED, blank screen

Servicing Your Computer - Full Off Mode

If you need to install or replace components in your system, you must turn the computer off completely. Follow the instructions above for properly putting the computer into Off mode, unplug from the outlet, and remove the battery (see battery section for instructions on removing battery).

Rebooting After a Lockup

Occasionally you may encounter a frozen keyboard or a locked screen. To reboot your computer (as if from a cold start) slide and hold down the Power Switch for at least four seconds, which will cause a manual shutdown. Then, restart it with a single slide of the Power Switch. If it still doesn't recover, slide the Power Switch and hold it for four seconds to shut it down, then, remove the battery or unplug the AC power for at least 30 seconds. Reinsert the battery or reconnect AC power and slide the Power Switch once to reboot.

Battery Operating Time

Battery operating time is affected by variables, such as the following:

● Power conservation settings

● Hardware configuration

● Software applications

● Installed options

● Display brightness

● Hard drive usage

● Power button

● Changes in operating temperature

● Type and number of installed PC Cards

For more information on increasing battery pack operating time, conditioning the battery pack, and disposing of a used battery pack, refer to the Battery Pack Operations.


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Removing the Battery Pack

Removal Sequence

Serial Number Location

Preparing for Disassembly

Electrostatic Discharge

Service Considerations

Cables and Connectors


Battery Pack

Hard Drive

Modem Card

RTC Battery

Keyboard

Memory Board

Switch Cover

Display Panel

Deck

Voltage Converter Board

Modem Connector Board

PC Card

PC Card Assembly

System Board

To remove the battery pack, complete the following steps:

WARNING:To reduce the risk of injury or damage to the battery pack, do not crush, puncture, or incinerate the battery pack or short the metal contacts. Do not attempt to open or service the battery pack.

1. Remove the Multi-media Expansion Unit.

2. Turn the computer bottom side up and tilt the battery pack so it lies flat (covering all the ports on the back of the computer).

3. Slide the two battery latches toward the center of the computer.

Next Step


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Removing the Battery Pack (continued)

4. Rotate the battery pack into a vertical position 1, and lift up

the battery pack from the computer 2.

To replace the battery pack, reverse the removal procedures.

WARNING: To prevent damage to the computer, do not insert a battery pack until the computer is fully reassembled.

Back to step 1


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Removing the Multi-media Expansion unit

Removal Sequence







Battery Pack

Hard Drive

Modem Card

RTC Battery

Keyboard

Memory Board

Switch Cover

Display Panel

Deck



PC Card

PC Card Assembly

System Board

To remove the Multi-media Expansion Unit, complete the following steps:

1. Prepare the computer for disassembly.

2. Turn off and disconnect all external devices connected to the computer.

3. On the Multi-media Expansion Unit, press the docking release button 1 to release the expansion unit from the computer.

4. Lift the back end of the computer to disconnect it from the expansion unit

2.

5. Pull the computer away from the expansion unit 3.

To replace the Multi-media Expansion Unit, reverse the removal procedures.


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Removal Sequence







Battery Pack

Hard Drive

Modem Card

RTC Battery

Keyboard

Memory Board

Switch Cover

Display Panel

Deck



PC Card

PC Card Assembly

System Board

Report the serial number to Compaq when requesting information on ordering spare parts, located on the underside of the unit.


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Removal Sequence







Battery Pack

Hard Drive

Modem Card

RTC Battery

Keyboard

Memory Board

Switch Cover

Display Panel

Deck



PC Card

PC Card Assembly

System Board

Before removing or replacing any components, the following procedures must be completed:

1. Disconnect AC power and any external devices.

2. Remove the battery pack.

3. Remove any PC Cards.

WARNING: Metal objects can damage the battery pack as well as the battery contacts in the battery compartment. To prevent damage, do not allow metal objects to touch the battery contacts. Place only the battery pack for the Compaq Presario 305 Model Portable Computers into the battery compartment. Do not force the battery pack into the bay if insertion does not occur easily.

CAUTION: Do not crush, puncture, or incinerate the battery pack. Do not open a battery pack, as this damages the pack, makes it unusable, and exposes potentially harmful battery components. There are no field-serviceable parts located inside the battery pack.

CAUTION: Failure to disconnect the AC Adapter from the computer and remove the battery pack before removing and installing internal components can damage the equipment.

NOTE:

The Compaq Presario 305 Model Portable Computer has several screws of various sizes which are not interchangeable. Care must be taken during reassembly to ensure that the correct screws are used in their appropriate locations. During removal please keep screws with their associated sub-assembly.


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Removal and Replacement Procedures


A sudden discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge (ESD) may not be affected at all and will work perfectly throughout a normal cycle. Although, it may function normally for a while, then degrade in the internal layers, reducing its life expectancy.

Networks built into many integrated circuits provide some protection, but in many cases, the discharge contains enough power to alter device parameters or melt silicon junctions.

Generating Static

The table shows how different activities generate static electricity and at different electrostatic voltage levels.

Typical Electrostatic Voltages

Relative Humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl floor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tubes 2,000 V 700 V 400 V

Removing DIPS from vinyl trays 11,500 V 4,000 V 2,000 V

Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCBs 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

NOTE: 700 volts can degrade a product.

Static-Shielding Materials

Material Use Voltage Protection Level

Antistatic Plastic Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 15,000 V

Return to Removal & Replacement Procedures


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Removal and Replacement Procedures

This section explains the removal and replacement procedures for the computer.

Removal Sequence







Battery Pack

Hard Drive

Modem Card

RTC Battery

Keyboard

Memory Board

Switch Cover

Display Panel

Deck



PC Card

PC Card Assembly

System Board

Report the computer serial number, located on the bottom of the unit, when requesting information or ordering spare parts from Compaq.


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Listed below are some of the considerations that you should keep in mind during the disassembly and reassembly of the computer.

Tool and Software Requirements

To service the computer, you need the following:

● Compaq screwdriver kit ● Torx T-8 screwdriver● 3/16-inch and 5mm nut drivers (for screwlocks and standoffs)● Small, standard screwdriver● Small, Phillips screwdriver● Diagnostics software

Screws

The screws used in the computer are not interchangeable. If an incorrect screw is used during the reassembly process, it can damage the unit. Compaq strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations.

Fan and RJ11

The Fan and RJ11 are spared with the base assembly. They are not available separately, and may only be obtained by ordering the entire base assembly. This Maintenance and Service Guide contains no removal and replacement procedures for these components.

IMPORTANT:As each subassembly is removed from the computer, it should be placed away from the work area to prevent damage.



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Most cables used throughout the unit are ribbon cables. Cables must be handled with extreme care to avoid damage. Apply only the tension required to seat or unseat the cables during insertion or removal from the connector. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing the cables, and ensure that the cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced.

Use the following precautions when handling cables to avoid damage to the cable or computer:

● Always handle cables by their connectors.● Avoid bending, twisting, or pulling on the cables.● Apply minimum required force when seating or unseating the cables from

their connectors.● Place the cables in such a manner that they cannot be caught or snagged by

parts being removed or replaced.● Handle flex cables with extreme care; they can tear easily.

CAUTION: When servicing these computers, ensure that cables are placed in their proper location during the reassembly process. Improper cable placement can cause severe damage to the unit.

Removing a cable from a ZIF Connector

Display panel cable location

Inverter cable location

Audio cable location

Touchpad cable location

Fan cable location

Light board cable location

Speaker cable location

Battery cable location

Plastic Parts

Plastic parts can be damaged by the use of excessive force during disassembly and reassembly. When handling the plastic parts, use care. Apply pressure only at the points designated in the maintenance instructions.



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Compaq.com Compaq Presario Maintenance and Service Guide - 305


Maintenance & Service GuidePresario 305 Model

MSG Index | Home Page | Notice | Preface | Product Description | Troubleshooting Illustrated Parts Catalog | Removal & Replacement Procedures | Specifications

Pin Assignments | Battery Pack Operations

ZIF Connectors

The computer uses a zero insertion force (ZIF) connector for several cable connections on the system board. To remove a ZIF cable from its connector, pull both ends of the ZIF cable guide clasp out of the sleeve about 0.05 - 0.1" (1 - 2 mm), then gently slide the cable out.

CAUTION: A ZIF connector and its attached cable can be easily damaged. Never pull or twist on the cable while it is connected.

CAUTION: Ensure that cables are replaced in their proper location. Improper cable placement can damage the computer.

Back to Cables and Connectors.


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Display Panel Cable Location

Note the location of the display panel cable.



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Inverter Cable Location

Note the location of the inverter cable.



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Audio Cable Location

Note the location of the audio cable.



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Touchpad Cable Location

Note the location of the touchpad cable.

The touchpad cable is a flat ribbon cable that attaches by means of a Zero Insertion Force Connector.



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Fan Cable Location

Note the location of the fan cable.



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Light Board Cable Location

Note the location of the light board cable connection.



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Speaker Cable Location

Note the location of the speaker cable.



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Battery Cable Location

Note the location of the battery cable. There is one on each end.



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Removing the Hard Drive

Removal Sequence







Battery Pack

Hard Drive

Modem Card

RTC Battery

Keyboard

Memory Board

Switch Cover

Display Panel

Deck



PC Card

PC Card Assembly

System Board

To remove the hard drive, complete the following steps:

NOTE:

Before removing a hard drive, back up all information on the hard drive.


2. Turn the computer bottom side up and remove the hard drive screw.

Next Step


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Removing the Hard Drive (continued)

2. Push down on the front bezel of the hard drive 1, and pull the hard drive from the bay 2.

To replace the hard drive, reverse the removal procedures.

Back to step 1


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Removing the Modem Card

Removal Sequence







Battery Pack

Hard Drive

Modem Card

RTC Battery

Keyboard

Memory Board

Switch Cover

Display Panel

Deck



PC Card

PC Card Assembly

System Board

To remove the modem card, complete the following steps:

1. Remove

the Multi-media Expansion Unit.

2. Turn the computer upside down, front facing forward.

3. Remove two screws (t8) from the modem cover 1.

4. Lift up the front edge of the modem cover 2 and turn the cover back to remove 3.

Next Step


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Removing the Modem Card (continued)

5. Lift up the back of the modem card and disconnect it from the system board 1.

6. Disconnect cable connected to the modem card 2.

To replace the modem card, reverse the removal procedures.

Back to step 1


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Removing the RTC Battery

Removal Sequence







Battery Pack

Hard Drive

Modem Card

RTC Battery

Keyboard

Memory Board

Switch Cover

Display Panel

Deck



PC Card

PC Card Assembly

System Board

To remove the RTC battery, complete the following steps:

1. Remove

the Multi-media Expansion Unit.

2. Turn the computer upside down with the back of the computer facing forward.

3. Remove the RTC battery cover by lifting the cover at the indention.

4. Remove the RTC battery from the base enclosure.

5. Disconnect the RTC battery cable from the system board to remove the battery.

To replace the RTC battery, reverse the removal procedures.


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Removing the Keyboard

Removal Sequence







Battery Pack

Hard Drive

Modem Card

RTC Battery

Keyboard

Memory Board

Switch Cover

Display Panel

Deck



PC Card

PC Card Assembly

System Board

To remove the keyboard, complete the following steps:

1. Lift the display panel to open the computer.

2. Gently press down on each of the three tabs along the top edge of the keyboard.

Next Step


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Removing the Keyboard (continued)

3. Lift the keyboard along the bottom edge to raise at a 45-degree angle from the computer.

4. Turn keyboard upside down.

5. Using a connector removal tool, disconnect the ZIF connector from the system board.

6. Disconnect the keyboard cable from the system board.

To replace the keyboard, reverse the removal procedures.

Back to step 1


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Removing the Memory Board

Removal Sequence







Battery Pack

Hard Drive

Modem Card

RTC Battery

Keyboard

Memory Board

Switch Cover

Display Panel

Deck



PC Card

PC Card Assembly

System Board

To remove the Memory Board, complete the following steps:

WARNING: Failure to unplug the power cord and remove the battery pack before installing a memory expansion board can damage the equipment and expose you to the risk of electrical shock.

CAUTION: Electrostatic discharge (ESD) can damage electronic components. Before beginning this procedure, ensure that you are properly grounded. For more information, refer to Electrostatic discharge section.

NOTE:

There is only one memory expansion slot in the computer. Before upgrade memory, you must remove the memory board that came with the computer.

1. To remove the memory board, pull away the plastic retention clips on each side of the memory expansion board 1. The memory expansion board tilts upward.

2. Lift the edge of the memory expansion board and slide it gently out of the memory expansion slot at a 45-degree angle 2.

3. If applicable, turn back the memory insulator.

4. Place the removed memory expansion board in an electrostatic-safe container.

To replace the Memory Board, reverse the removal procedures.

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Presario 305 Model




Removing the Switch Cover

Removal Sequence







Battery Pack

Hard Drive

Modem Card

RTC Battery

Keyboard

Memory Board

Switch Cover

Display Panel

Deck



PC Card

PC Card Assembly

System Board

NOTE:

When removing the switch cover, be careful not to lose the keyboard retention spring tabs located on the top cover.



3. Remove the keyboard.

4. Position the computer so the back panel faces forward.

5. Remove the two screws (t8) from the back panel of the computer that secure the switch cover to the base assembly.

Next Step


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Presario 305 Model




Removing the Switch Cover (continued)

5. Position the computer so the front faces forward.

6. Open the display panel as far as possible.

7. Remove one screw from each end cap on the display panel.

8. Lift the front edge of the switch cover. When the switch cover disconnects from the top cover, turn the back edge of the switch cover up and forward.

To replace the switch cover, reverse the removal procedures.

Back to step 1


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Presario 305 Model




Removing the Display Panel

Removal Sequence







Battery Pack

Hard Drive

Modem Card

RTC Battery

Keyboard

Memory Board

Switch Cover

Display Panel

Deck



PC Card

PC Card Assembly

System Board



3. Remove the switch cover.

4. Disconnect the display panel

cable 1, inverter

cable 2, and audio

cable 3.

Next Step


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Presario 305 Model




Removing the Display Panel (continued)

NOTE:

When these four screws are removed, the display assembly is unsupported. Make sure to support the display assembly when removing these screws.

5. Remove four hinge screws (t8) that secure the display assembly to the base assembly.

To replace display panel, reverse the removal procedures.

Back to step 1


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Presario 305 Model




Removing the Deck

Removal Sequence







Battery Pack

Hard Drive

Modem Card

RTC Battery

Keyboard

Memory Board

Switch Cover

Display Panel

Deck



PC Card

PC Card Assembly

System Board

NOTE:

The power switch and infrared lens are easily dislodged when the top cover is removed. Make note of their location and orientation before removing the top cover. The power switch and infrared lens are spared in the miscellaneous plastics kit.



3. Remove the display.

4. Remove the four screws (t8) located in the upper half of the back of the unit that secure the top cover to the base assembly (as shown).

Next Step


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Presario 305 Model




Removing the Deck (continued)

5. Turn the computer upside down.

6. Remove seven screws (t8) from the underside of the unit.

Next Step





Presario 305 Model





NOTE:

The touchpad is spared with the deck. It is not available separately. This guide does not contain instructions for its removal.

7. Turn the computer right side up with the front facing forward.

8. Disconnect the touchpad cable from the system board.

The touchpad cable is a flat ribbon cable secured with a Zero Insertion Force Connector.

Next step





Presario 305 Model





9. Press in on the front of the deck 1 and pull up on deck to swing front edge up and away from the base assembly 2.

To replace the deck, reverse the removal procedures.

Back to step 1





Presario 305 Model




Removing the Voltage Converter Board

Removal Sequence







Battery Pack

Hard Drive

Modem Card

RTC Battery

Keyboard

Memory Board

Switch Cover

Display Panel

Deck



PC Card

PC Card Assembly

System Board




4. Remove the deck.

5. Remove the two screws that secure the voltage converter board to the system board.

Next step


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Presario 305 Model




Removing the Voltage Converter Board (continued)

6. Lift up the left side of the voltage converter board until it clears the edge of the base assembly.

7. Pull the voltage converter board to the left and disconnect it from the system board.

To replace the voltage converter board, reverse the removal procedures.

Back to step 1


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Presario 305 Model




Removing the Modem Connector Board

Removal Sequence







Battery Pack

Hard Drive

Modem Card

RTC Battery

Keyboard

Memory Board

Switch Cover

Display Panel

Deck



PC Card

PC Card Assembly

System Board

To remove the modem connector board, complete the following steps:

1. Remove the modem card.




5. Remove the deck.

6. Remove two screws from the modem connector board.

7. Lift up on the modem connector board to disconnect it from the system board.

To replace the modem board connector, reverse the removal procedures.


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Presario 305 Model




Removing the PC Card

Removal Sequence







Battery Pack

Hard Drive

Modem Card

RTC Battery

Keyboard

Memory Board

Switch Cover

Display Panel

Deck



PC Card

PC Card Assembly

System Board

To remove the PC Card, complete the following steps:

CAUTION: If the computer is on and running Windows 95, failure to stop a PC Card before removing it may cause loss of data.

● In Windows 95 or Windows 98 - If the computer is on, stop the PC Card before you remove it. To stop a PC Card, select the PC Card icon in the taskbar, then select the PC Card you want to stop. A message displays when the PC Card can be safely removed.

● In Windows NT 4.0 with CardWare from Compaq only - If the computer is on, you must shut it down before removing some PC Cards. Refer to the PC Card documentation for removal requirements.

1. Push the PC Card eject button 1.

2. Gently grasp the card and pull it out 2.

To replace the PC Card, reverse the removal procedures.

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Presario 305 Model




Removing the PC Card Assembly

Removal Sequence







Battery Pack

Hard Drive

Modem Card

RTC Battery

Keyboard

Memory Board

Switch Cover

Display Panel

Deck



PC Card

PC Card Assembly

System Board

1. Remove the modem card.




5. Remove the deck.

6. Remove the modem connector board.

7. Remove the two silver (t8) screws on the left side of the PC card assembly.

8. Remove the black (t8) screw that secures the front of the PC card assembly to the base assembly.

9. Lift up on the left side of the PC card assembly to disconnect the assembly from the system board.

NOTE:

Be sure to route the audio and light board cables between the PC card assembly and the base plastic. Do not route near the heat sink.


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Presario 305 Model




Removing the System Board

Removal Sequence







Battery Pack

Hard Drive

Modem Card

RTC Battery

Keyboard

Memory Board

Switch Cover

Display Panel

Deck



PC Card

PC Card Assembly

System Board

NOTE:

There are different sized screws securing the system board to the base enclosure. Make note of the location of these screws. Also, when the system board is removed, components of the base enclosure tend to fall loose. Note the location and orientation of all base enclosure components.

1. Remove the RTC battery.




5. Remove the deck.

6. Remove the modem connector board.

7. Remove the PC card assembly.

8. Remove the four screws that secure the system board to the base assembly from the top.

Next Step


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Presario 305 Model




Removing the System Board (continued)

9. Disconnect the speaker cable 1, light indicator board cable 2, fan cable 3, upper left battery cable 4, and upper right battery cable 5.

Next step





Presario 305 Model




Removing the System Board (continued)

9. Remove the four screws on the back of the computer that secure the system board to the base assembly.

10. Lift up the back edge of the system board, making sure to route the battery terminal cables through the spaces in the hinge cradles.

To replace the system board, reverse the removal procedures.

Back to step 1





Presario 305 Model




Troubleshooting

Preliminary Steps

Clearing the Power-On Password

Power-On Self Test (POST)

Compaq Diagnostics

Diagnostic Error Codes

Troubleshooting Without Diagnostics

Solving Minor Problems

Contacting Compaq Support

This section covers troubleshooting information for the Compaq Presario 305 Model Portable Computer. The basic steps in troubleshooting include:

1. Follow the Preliminary Steps.

2. Run the Power-On Self Test (POST).

3. Follow the recommended actions described in the diagnostic tables, if you are unable to run POST or if POST displays an error message.

When following the recommended actions in the Sections on POST and Diagnostic Error Codes perform them in the order listed. Rerun POST after each recommended action until the problem is solved and no error message occurs. Once the problem is solved, do not complete the remaining recommended actions.

NOTE:If the problem is intermittent, check the computer several times to verify that the problem is solved.


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Presario 305 Model




Preliminary Steps

IMPORTANT:

Use AC power when running POST, Computer Setup, or Computer Checkup. A low battery condition could initiate Hibernation and interrupt the test.

Before running POST, complete the following steps:

1. If a power-on password has been established, type the password and press Enter. If the password is not known, clear the password.

2. Ensure the hard drive is installed in the computer.

3. Ensure that the battery pack is installed in the computer and the power cord is connected to the computer and plugged into an external AC power source.

4. Turn on the computer.

5. Run Computer Setup.

6. Turn off the computer and its external devices.

7. Disconnect any external devices that you do not want to test. If you want to use the printer to log error messages, leave it connected to the computer.

IMPORTANT:

If the problem only occurs when an external device is connected to the computer, the problem may be related to the external device or its cable. Verify this by running POST with and without the external device connected.

8. Use Compaq Utilities and loopback plugs in the serial and parallel connectors if you plan to test these ports.

When the preliminary steps are completed, you are ready to run POST.


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Presario 305 Model




Power-On Self Test (POST)

Running POST

The Power-On Self Test (POST) is a series of tests that run every time the computer is turned on. POST verifies that the system is configured and functioning properly.

To run POST, complete the following steps:

1. Complete the Preliminary steps.


If POST does not detect any errors, the computer beeps once or twice to indicate that POST has run successfully, and the computer boots from the hard drive (or from a bootable diskette if one is installed in the diskette drive).

If POST detects an error, it is indicated by screen and/or audible messages. Refer to the following tables for a list of POST codes and their relevant descriptions. If there is more than one recommended action, only try the later actions in the list if the first action recommended does not solve the problem.

NOTE:If the system is not functioning well enough to run POST, or if the display is not functioning well enough to show POST error messages, refer to the Troubleshooting tables.

102 System board failure

162 System options not set

XX000YZZ 201 Memory Error

301 Keyboard Error

304 Keyboard or System Unit Error

601 Diskette Controller Error

605 Diskette Drive Error

1780 Primary Hard Drive 0 Failure

1782 Hard Drive Controller

Power-On Self-Test Messages

102-System Board Failure

Probable Cause Recommended Action

DMA, timers, etc. Replace the system board.

162-System Options Not Set


Configuration incorrect Run Computer Setup.

CMOS reflects that an invalidconfiguration has been set.

Run Computer Setup.

XX000YZZ 201-Memory Error

Probable cause Recommended action

RAM failure 1. Replace the memory module.2. Replace the system board.

Memory test data error 1. Replace the memory module.2. Replace the system board.

XX000YZZ RAM failure Replace the system board.

301-Keyboard Error


Keyboard failure 1. Ensure the keys are not depressed during POST.2. Reconnect the keyboard with the computer off.3. Replace the keyboard.

304-Keyboard or System Unit Error


Keyboard or system board error

1. Replace the keyboard.2. Replace the TouchPad or mouse.3. Replace the system board.

601-Diskette Controller Error


Mismatch in drive type or failure in the diskette controller

1. Run Computer Checkup (TEST).2. Check and/or replace cables.3. Replace the system board.

605-Diskette Drive Error


Mismatch in drive type Run Computer Setup.

1780-Primary Hard Drive 0 Failure


Disk 0 failed to respond 1. Run Computer Checkup (TEST).2. Replace the hard drive.

Hard drive format error 1. Run Computer Checkup (TEST).2. Replace the hard drive.

1782-Hard Drive Controller


Hard drive controller failure

1. Run Computer Setup.2. Replace the hard drive.


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Presario 305 Model




Clearing the Power-on Password

Clearing the power-on password requires removing all Setup attributes that are programmed in the CMOS.

If the password is not known, clear it by removing the RTC battery (located on the system board) as follows:

1. Turn off the computer.

2. Disconnect the AC Adapter.



5. Disconnect and remove the RTC battery.

6. Wait for five minutes.

7. Reconnect the RTC battery.

8. Reconnect the AC Adapter. Do not reinstall the battery pack yet.

9. Turn on the computer to verify that the power-on password has been cleared. If it has not been cleared, repeat all steps above.

Note:

Remember to set the date and time the next time the computer is turned on.


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Presario 305 Model




Compaq Diagnostics

Compaq Diagnostics is installed on the hard drive of the computer. Run the Diagnostics utilities when you want to view or test system information and if you have installed or connected devices. If you run Compaq Diagnostics from a diskette, ensure that it is version 10.11 or later.

The Diagnostics menu includes the following utilities:

■ Computer Setup■ Computer Checkup (TEST)■ View System Information (INSPECT)

If you have a problem you cannot solve, run the Diagnostics utilities before you call for support (see also Preparing the Computer for a Compaq Service Call). Run Computer Checkup and select to save the device list to a file and to print or to save the log of errors. Run the View System Information (INSPECT) utility and select to print or to save that information. Have the files or the printed information available when you call for support.

Computer Setup

The Computer Setup utility resides in a hidden partition on the hard drive. It gives you a snapshot of the computer's hardware and configuration, aids in troubleshooting, and allows you to set custom features.

Access Computer Setup when you want to:

● Modify settings for audio, storage, communications, and input devices

● Get an overall picture of the computer's hardware configuration

● Verify configuration parameters in determining problems

● Configure options

● Update time, date, or password information

To run Computer Setup:

Go to the Compaq Utilities menu and select the Computer Setup option. Follow the on-screen instructions to complete your chosen task.

Computer Checkup (TEST)

Computer Checkup (TEST) determines whether the various computer components and devices are recognized by the system and are functioning properly. You can display, print, or save the information generated by Computer Checkup.

To run Computer Checkup, follow these steps:

1. Plug the computer into an external power source. A low battery condition can interrupt the program.

2. Connect the printer if you want to print a log of error messages.

3. Turn on the external devices that you want to test.

4. Insert the Compaq Diagnostics diskette in drive A.

5. Turn on or restart the computer. The computer starts from drive A, and the Diagnostics Welcome screen appears.

6. Press Enter to continue. The Diagnostics menu appears.

7. Select Computer Checkup from the Diagnostics menu. A Test Option menu appears.

8. Select View the Device List from the Test Option menu. A list of the installed Compaq devices appears.

9. If the list of installed devices is correct, select OK. The Test Option menu appears.

NOTE:If the list is incorrect, ensure that any new devices are installed properly.

10. Select one of the following from the Test Option menu:

■ Quick Check Diagnostics. Runs a quick, general test on each device with a minimal number of prompts. If errors occur, they display when the testing is complete. You cannot print or save the error messages.

■ Automatic Diagnostics. Runs unattended, maximum testing of each device with minimal prompts. You can choose how many times to run the tests, to stop on errors, or to print or save a log of errors.

■ Prompted Diagnostics. Allows maximum control over testing the devices. You can choose attended or unattended testing, decide to stop on errors, or choose to print or save a log of errors.

11. Follow the instructions on the screen as the devices are tested. When testing is complete, the Test Option menu appears.

12. Exit the Test Option menu.

13. Exit the Diagnostics menu.

View System Information (INSPECT)

The View System Information (INSPECT) utility provides information about the computer and installed or connected devices. You can display, print, or save the information.

Follow these steps to run View System Information (INSPECT) from the Compaq Diagnostics diskette:

1. Connect the printer if you want to print the INSPECT information.


3. Access Compaq Utilities by pressing F10 when the cursor blinks in the upper-right corner of the display.

4. If prompted, select a language.

5. Click View System Information (INSPECT)

6. Click the item you want to view from the following list:

System Memory

ROM Audio

Keyboard Operating system

System ports System files

System storage Windows files

Graphics Miscellaneous

Network (applicable only if computer is docked in the expansion base or convenience base)

7. Follow the instructions on the screen to cycle through the screens, to return to the list and choose another item, or to print the information.

8. Select Exit Inspect.


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Presario 305 Model




Contacting Compaq Support

Obtain the following information before contacting Compaq Reseller Support:

● Product name● Product serial number ● Purchase date● Conditions under which the problem occurred● Any error messages that have occurred● Hardware configuration● Type of printer connected● Hardware/software being used● Printed result of Computer Checkup (TEST)● Printed copies of CONFIG.SYS and AUTOEXEC.BAT files, if possible

Shipping Preparation

To ship the computer, complete the following steps:

1. Back up the critical hard drive files. Ensure that backup tapes/diskette are not exposed to electrical or magnetic fields while stored in transit.

2. Turn off the computer and external devices.

3. Disconnect the external devices from their power sources, then from the computer.

IMPORTANT:Ensure that there is no diskette in the diskette drive and that there are no PC Cards in the PC slots.

4. Close the display and all exterior doors of the computer.

5. Pack the computer with sufficient packing material to protect it. Use the original packing box or similar packaging.


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Presario 305 Model




Diagnostic Error Codes

Diagnostic error codes occur if the system recognizes a problem while running the Compaq Diagnostic program. These error codes help identify possibly defective subassemblies.

The following tables list error codes, a description of the error condition, and the action required to resolve the error condition.

IMPORTANT:Retest the system after completing each step. If the problem has been resolved, do not proceed with the remaining steps.

For the removal and replacement of a particular subassembly, see Removal and Replacement Procedures.

Select error codes by number or type:

101 through 114 Processor Test

200 through 215 Memory Test

300 through 304 Keyboard Test

401 through 403 Parallel Printer Test

600 through 699 Diskette Drive Test

1101 Serial Test

1701 through 1736 Hard Drive Test

501 through 516 Video Test

2402 through 2456

2458 through 2480

3206 Audio Test

8601 through 8602 Touch Pad Pointing Device Test

3301 through 3305 CD or DVD Test

6600 through 6623

Processor Test Error Codes

Error Code Description Recommended Action

101-xx CPU test failed Replace the processor board and retest.

103-xx DMA page registers test failed Replace the system board and retest.

104-xx Interrupt controller master test failed

105-xx Port 61 error

106-xx Keyboard controller self-test failed

107-xx CMOS RAM test failed

108-xx CMOS interrupt test failed

109-xx CMOS clock test failed

110-xx Programmable timer load data test failed

113-xx Protected mode test failed

Memory Test Error Codes

200-xx Memory machine ID test failed 1. Flash the system CMOS and retest.2. Replace the system board and retest.202-xx Memory system CMOS checksum

failed

203-xx Write/Read test failed Remove and replace the memory board or system board (if memory board on the system board is faulty) and retest.

204-xx Address test failed

211-xx Random pattern test failed

214-xx Noise test failed

215-xx Random address test failed

Keyboard Test Error Codes

300-xx Failed ID Test 1. Check the keyboard connection. If disconnected, turn off the computer and connect the keyboard.

2. Replace the keyboard and retest.

3. Replace the system board and retest.

301-xx Failed Selftest/Interface Test

302-xx Failed Individual Key Test

304-xx Failed Keyboard Repeat Test

Parallel Printer Test Error Codes

401-xx Printer failed or not connected 1. Connect the printer.2. Check power to the printer.3. Install the loop-back connector and retest.4. Check port and IRQ configuration.5. Replace the system board and retest.

402-xx Failed Port Test

403-xx Printer pattern test failed

Diskette Drive Test

600-xx Diskette ID drive types test failed 1. Replace the diskette 2. Replace the diskette drive and retest.3. Replace the system board and retest.

601-xx Diskette format failed

602-xx Diskette read test failed

603-xx Diskette write, read, compare test failed

604-xx Diskette random read test failed

605-xx Diskette ID media test failed

606-xx Diskette speed test failed

609-xx Diskette reset controller test failed

610-xx Diskette change line test failed

697-xx Diskette type error

698-xx Diskette drive speed not within limits

699-xx Diskette drive/media ID error 1. Replace media.2. Run Compaq Utilities.

Back to top


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Compaq.com Compaq Presario Maintenance and Service Guide - 305


Maintenance & Service GuidePresario 305 Model

MSG Index | Home Page | Notice | Preface | Product Description | Troubleshooting Illustrated Parts Catalog | Removal & Replacement Procedures | Specifications

Pin Assignments | Battery Pack Operations

Diagnostic Error Codes (continued)

101 through 114 Processor Test

200 through 215 Memory Test

300 through 304 Keyboard Test

401 through 403 Parallel Printer Test

600 through 699 Diskette Drive Test

1101 Serial Test

1701 through 1736 Hard Drive Test

501 through 516 Video Test

2402 through 2456

2458 through 2480

3206 Audio Test

8601 through 8602 Touch Pad Pointing Device Test

3301 through 3305 CD or DVD Test

6600 through 6623

Serial Test Error Codes

1101-xx Serial port test failed 1. Check port configuration.2. Replace the system board and retest.

Hard Drive Test Error Codes

1701-xx Hard drive format test failed 1. Run Compaq Utilities and verify drive type.2. Verify that all secondary drives have secondary drive capability.3. Replace the hard drive and retest. 4. Replace the system board and retest.

1702-xx Hard drive read test failed

1703-xx Hard drive write/read/compare test failed

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