Becoming a Leader People Want to Follow, with Mark Miller
21
we help you discover smarter ways to think, grow , and live.
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17-Oct-2014 -
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Business
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Listen to the full interview at http://www.33voices.com/interviews/becoming-a-leader-people-want-to-follow MARK MILLER is vice president for organizational effectiveness at Chick-fil-A, Inc. He began his Chick-fil-A career as an hourly team member in 1977 and joined the corporate staff in 1978. He previously served in leadership roles in Corporate Communications, Field Operations, Quality and Customer Satisfaction, and Training and Development. He is the author of The Secret of Teams and the coauthor of The Secret and Great Leaders Grow.
Transcript of Becoming a Leader People Want to Follow, with Mark Miller
we help you discover smarterways to think, grow, and live.
This presentation consists of 10 highlights from the interview with @MoeAbdou,
founder & host of 33voices®.
Mark MillerMARK MILLER is vice president for
organizational effectiveness at Chick-fil-A, Inc. He began his Chick-fil-A career as an hourly team member in 1977 and joined the corporate staff in 1978. He
previously served in leadership roles in Corporate Communications, Field Op-erations, Quality and Customer Satis-
faction, and Training and Development. He is the author of The Secret of Teams
and the coauthor of The Secret and Great Leaders Grow.
@LeadersServe
1
Self-leadership is the most important part of leadership.
Lead yourself or you’ll never be trusted to lead others.
2
Your capacity to grow determines your capacity to lead;
Never stop learning.
3
Unless your heart is intentional, no one will care about your skills.
No character, no influence.
4
The best leaders channel optimism;
it’s how they architect the future.
5
Admitting you don’t have all the answers is the gateway to ever-growing confidence.
Be in the company of greatness.
6
If you’re not passionate about putting other’s interests ahead of your own,
stop leading.
7
It’s always wise to seek the wisdom of others,
but stand on your own two feet when making an important decision.
8
Leadership means responsibility, not power.
own your results and everything in between.
8
Leadership means responsibility, not power.
own your results and everything in between.
9
There are two ways to run a business:
focus on profits or focus on the people & product.
choose people and product every time.
10
Before hiring your next manager or leader,
make sure they have H.E.A.R.T:
10
Before hiring your next manager or leader,
make sure they have H.E.A.R.T:- Hunger for wisdom
10
Before hiring your next manager or leader,
make sure they have H.E.A.R.T:- Expect the best
10
Before hiring your next manager or leader,
make sure they have H.E.A.R.T:- Accept responsibility
10
Before hiring your next manager or leader,
make sure they have H.E.A.R.T:- respond with courage
10
Before hiring your next manager or leader,
make sure they have H.E.A.R.T:- Think of others first
Are you a serving or a self-serving leader?
REALLY REFLECT...
