Nov 24, 2017 II 7th

Global Shared Services Conclave II New Delhi

www.sharedservicesforum.in

Become ‘Future Relevant’ by ReShaping Transformation Strategy

In today’s Digital World to drive Value Delivery & Value Innovation!

Shared Services Forum, India felicitated Mr Priyan Fernando, Former Executive Vice President, Global

Business Services of American Express as the PIONEERING BUSINESS LEADER FOR GLOBAL

SHARED SERVICES and Ms Shyama A Bijapurkar, Former Global Shared Services Head at BA

Continuum, HSBC and American Express as BPM ACHIEVER IN GLOBAL INDIA, for her Stellar

Contribution in the Business Services Space.

NEW DELHI, November 24, 2017: Shared Services Forum, India (SSF) along with RvaluE, the leading Business

Process Management (BPM) & Shared Services Consulting organization, as Knowledge Partner organized the Global

Shared Services Conclave, 7th year in succession, on November, 24, 2017 at Le Meridien, New Delhi.

The theme of this 7th edition of SSF‟s Annual Conclave was: ReSHAPING THE TRANSFORMATION STRATEGY

- What Triggers? What Matters? What Next? The Conclave was attended by 120+ senior executives and veterans

from across India, with very eminent industry leaders as Speakers and case presentations.

The Guest of Honour at the event, Shri Sameep Shastri, Member,

Governing Body, BRICS Chamber of Commerce and Industry, Member

Bhartiya Janta Party, and grandson of former Prime Minister of India

Shri Lal Bahadur Shastri, applauded the initiative of the Shared

Services Forum of bringing together the leaders of the Industry on one

platform to deliberate and provide their insights towards building and

contributing to the growth of the Indian Economy, create employment

and effectively encounter the challenges thrown up by a rapidly

changing world. “Shri Narendra Modi‟s government is very

progressively working towards bringing the digital transformation in

India across sectors and I personally believe that Shared Services Forum is tremendously supporting in that journey of

reshaping of Indian economy” said Shri Shastri.

The context of the day-long event was set by

Mr Ravi S Ramakrishnan, Founder of Shared Services

Forum (SSF) through his Welcome Note. He talked about

the key objective of the day, “Why it is „must‟ for all of us

to take a pause, step back and think about „the need of

continuously Reshaping the Transformation Strategy‟ to

effectively make organizations ‘future relevant’ by

embracing rapid changes of the digital world, higher

customer demands/ expectations and drive value delivery &

value innovation”, said Mr. Ramakrishnan. For

inauguration session, he was joined by President of Shared

Services Forum, Mr Sunil Sayal, Regional CFO – India,

Nokia Solutions & Networks, Mr Ram Ramsundar

esteemed member of the SSF Excellence awards Jury Panel

and Former Managing Director, Blue River Capital and

Mr Rakesh Sinha, Co-Founder, Shared Services Forum.

Continuing with its objective to seamlessly disseminate

knowledge, Shared Services Forum released two

publications on this occasion. Both the publications were

unveiled by Shri Sameep Shastri, Mr Ram Ramasundar,

Mr Ravi S Ramakrishnan and Mr Rakesh Sinha.

Nov 24, 2017 II 7th

Global Shared Services Conclave II New Delhi

www.sharedservicesforum.in

A Research Report on ‘Building Capabilities for the Future and Catalyzing Transformation – Trends,

Practices and Frameworks’, prepared by SSF in collaboration with Everest Group, was unveiled. The first copy of

Report was presented to Mr Ashish Sehdev, Senior Director - Strategic Financial Planning, Everest Group.

The November 2017 edition of Shared Services Forum‟s

Journal, Process Edge, titled, Demystifying DxQ –

Executing Digital Transformation, was also released on

this day. The articles of this publication have been authored

by some of the leading professionals in the Shared Services

space. They have shared their successful Shared Services

trajectories, best-practices, innovations and benchmarks

along with the challenges faced, the out-of-the-box solutions

and the excellence achieved. A must read for all Shared

Services professionals at any stage of the implementation,

whether initial adoption or the next level transformation.

The 7th

Annual Global Shared Services Excellence Awards, Recognition and Felicitations were conferred to the

following leaders and organisations:

Mr Priyan Fernando was felicitated as the PIONEERING BUSINESS LEADER

FOR GLOBAL SHARED SERVICES, for his Creativity & Leading Global Shared

Services and Enterprise-wide Transformation Mission, delivering Value and Impact to

Business, Industry & Society.

In his most recent position as Executive Vice President, Global Business Services of

American Express, he was responsible for all internal servicing of this $32 billion Payments

and Services Company with presence in over 130 markets. This GBS, which Priyan built

from the ground up, today delivers all financial, procurement, real estate, human resources

and business transformation support across the entire American Express enterprise, is

incomparable in its level of excellence and has sown the seeds of innovation for many Shared Services Organizations.

In his Acceptance message, Mr Fernando said “setting up of Shared Services in an organization can be done only with

uncompromising grit and integrity” to challenge what he calls as “a series of interruptions, interrupted by

interventions…” He recognised the footprints of all those professionals and leaders who have

shaped the Shared Services Industry to what it is today, and declared that “Shared Services

was pivotal to transformation and winning in the market place.” He recognized the work

of the Shared Services Forum (SSF), in the creation of the “fraternity of leaders in the shared

services space who are driving accountability for the highest levels of integrity and

professionalism that defines our Industry.”

SSF also felicitated Ms Shyama A Bijapurkar, posthumously, as the

BPM ACHIEVER IN GLOBAL INDIA, in Recognition of her Stellar

Contribution in a Transformational, Strategic Leadership and

Operations Role, in Global India delivering Value and Business Impact.

She had over 30 years of work experience in Banking, Financial

Services and Business Services in large corporations and was key to the

successful establishment and management of Global Finance Centres at

American Express, HSBC and Bank of America, before she passed

away in September 2017. An incredible person with exemplary conviction, accomplishments and amazing sense of

purpose, Ms Bijapurkar is a Role Model for many, as she faced challenges, professionally and personally, with a

smile on her face. Her husband, Mr Ajoy Bijapurkar, gracefully received the Award on her behalf. The award was

presented by Dr BBL Madhukar, Secretary General, BRICS Chamber of Commerce & Industry, on behalf of SSF.

Nov 24, 2017 II 7th

Global Shared Services Conclave II New Delhi

www.sharedservicesforum.in

Following are the organizations which were awarded and recognized for excellence:

The day‟s first panel session was the CXO Interaction that deliberated

on the Imperatives for Reshaping the Transformation Strategy. The

eminent panelists, Mr T Chandrasekar, Vice President – Finance &

CFO, IBM India / South Asia, Mr V Ganesh, CEO, Karvy

Computershare and Mr Bibek Agarwala, CFO – Lifestyle Business,

Raymond, shared their perspectives with the audience on connecting

New age Customer Demands and Experience, achieving higher

Digital Quotient, leveraging Transformation Strategy to drive Higher

Performance, Capacity Building and Enhanced Predictability, striking

the right balance between Talent Management, Employee Experience

Raymond – Lifestyle Business Recognized for

Effective Shared Services Implementation in India

Olam International for Shared Services in India

(Servicing Overseas Markets)

Essel Business Excellence Services – Essel Group for

Shared Services in India (Servicing India Market)

Unilever Industries for Delivering Business Impact

by Moving up the Process Value Chain

Syngenta Services for Delivering Business

Impact through Technology Transformation Principal Global Services for Delivering Business

Impact by Deploying Innovative People Practices

Hindustan Coca-Cola Beverages for Delivering Business

Impact by Exemplary Customer Experience Management

Intelenet Global Services for Business Process

Transformation for a Client by BPO

Vodafone Shared

Services India for

Delivering Business

Impact through

Process Excellence

Nov 24, 2017 II 7th

Global Shared Services Conclave II New Delhi

www.sharedservicesforum.in

and Customer Experience. The discussion was brilliantly moderated by Mr Ravi S Ramakrishnan, who kept the

focus of the panel on deliberations on matters critical to organizations shaping their

Transformation Strategy.

The next presentation of the day was made by another eminent leader of the Industry,

Mr Nitin Sahni, Director - Corporate Services, Intelenet Global, who shared his

thoughts around Transforming Business Services through Embracing Intelligent

Automation and Cognitive Digital Workforce.

The second panel

session powerfully deliberated and presented

their cases on another trending topic of the

Industry today – Transformational Strategies

for value delivery and value innovation. They

shared with the audience the strategies for

Driving Value Creation and Innovation much

beyond Cost Arbitrage, Reorganizing/

Restructuring Shared Services Operations to

support Transformational Strategies,

Balancing between Legacy Technology

Infrastructure and embracing Robotics – Why and How, and Moving Up the Partnership value chain to become

Enterprise Partner. The panel was moderated by Mr Narayanan Subramanyam, Chief Information Architect,

RvaluE Group. The eminent speakers who presented their cases were Mr LG Moorthy, Senior Vice President &

Global Head – GBS, Olam International Limited, Mr Sanjeev Rastogi, Head GDC & Regional Head SBS APAC,

Syngenta Services, and Mr Kaushik Majumdar, Managing Director, Principal Global

Services.

Post lunch, the Audience were treated to an extremely informative presentation by

Mr H Karthik, Partner, Global Sourcing Practice, Everest Group. Karthik presented the

insights on Catalysing Transformation Through GICs - Global Best Practices and

Trends.

The fourth panel session of the day was a discussion focussed around Role of

Technology in Transformation and moving up the Process Maturity across Enterprise

Functions. The seasoned panel included Mr Sanjay Khanna, Senior Executive with a

Fortune 100 Multinational Company, Mr Navneet Jhambh, Head of Finance Shared

Services & Analytics, Fidelity International, and Mr Rajiv Kapahi, Sr. Director - India

Hub, Finance, Operations & Distribution, Boston Scientific.

The discussion was moderated by Mr Rajesh

Garodia, Chief Transformation Architect,

RvaluE Group, who kept the focus of the

panel on discussions about the outlook

towards Technology as an Enabler or Driver,

planning for positive Impact of Technology on

People, Process and Stakeholders, while

deliberating the reality of the business cases.

These powerful deliberations inside the hall

impacted all the participants at the Conclave

so much so that they carried forward the

discussions very determinedly and tirelessly

over a cup of coffee!

Nov 24, 2017 II 7th

Global Shared Services Conclave II New Delhi

www.sharedservicesforum.in

The last session of the day was moderated by Mr Anand Maheshwari, Founder Director, Quintes Global, comprised

eminent panellists, Mr Irendra Chhabra, CEO & MD of Essel Business Excellence Services, Mr K V Sesaiah,

Senior Director, Dr Reddy's Laboratories, and Mr Narendrra V Arora, Vice President – Global Business Shared

Services, Piramal Enterprises Limited, who discussed and

revealed the mantras for Scaling Up, Sustaining and

Transforming Shared Services.

The panel discussed about the key factors responsible for

transforming and sustaining shared services, which included

key Challenges and Opportunities as well as pointers to gain

Top Management Sponsorship and Attention, to be better

positioned as the „Transformation Leaders‟ and not getting

diluted as a back office processing department.

Followed by a day of deliberations was the 7th

Annual Global

Shared Services Excellence Awards Evening. The evening

witnessed a special address by the Director General of BRICS

Chamber of Commerce and Industry, Dr BBL Madhukar.

He was joined by the eminent Jury Chair, Mr VV Ranganathan

and another eminent member of the Excellence Awards Jury Panel,

Mr T Chandrasekar, also Vice President – Finance & CFO, IBM

India / South Asia. Both jury members, along with

Shri Sameep Shastri, Dr BBL Madhukar,

Mr Ravi S Ramakrishnan and Mr Rakesh Sinha, announced and

gave away the Excellence awards to all the winning organizations

and individuals.

The Award selection process was described to the

audience by Mr VV Ranganathan, who is also

the Co-Founder & Chairman of Compassites

Ventures and formerly was the was a Senior

Partner with E&Y for many years where he led

several initiatives of the firm including co –

founding & steering the Marquee Global Program

– The Entrepreneur of the Year Awards, both in India and Monaco.

The day was concluded with a Thank You note by Mr Rakesh Sinha, Co-Founder, Shared Services Forum and

Executive Director & COO of RvaluE Group, who thanked the participants, the speakers, organizing committee, and

also the partners and sponsors who made the event successful.

This annual event of SSF was supported by the following partners: RvaluE, the Knowledge Partner; Industry Partner,

BRICS Chamber of Commerce & Industry; Associate Sponsors, Nokia and Intelenet Global; Research Partner,

Everest Group; Corporate Sponsors, ZingHR, Kohinoor Foods, Achromic Point and Quintes Global; Academic

Partner, New Delhi Institute of Management (NDIM); and Technology Partner, Muniwar Technologies. SSF