Beating the Odds – A Tale of One Company’s Rapid Rise to Maturity Level 5

Facilitating your process journey …

Beating the Odds: A Tale of One Company’s Rapid Rise to Maturity Level 5

Henry SchneiderProcess and Product Quality Consulting, LLC

Seung Wook BangLG CNS

7th Annual CMMI® Technology ConferenceNovember 12 – 15, 2007

®2007 ***Proprietary*** All Rights Reserved - Process and Product Quality Consulting, LLC


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Intro OverviewSuccess

StoryLessons Learned

Summary

Agenda



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Time to Move Up



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LG Products

http://www.lge.com/products/model/detail/pb4da series.jhtml

http://www.lge.com/products/model/detail/lac-m9600.jhtml

http://www.lge.com/products/model/detail/lst-5100p.jhtml

http://www.lge.com/products/model/detail/lvc-c513hp.jhtml

http://www.lge.com/products/model/detail/wd-12270bd.jhtml

http://www.lge.com/products/model/detail/gr-p257p.jhtml

http://www.lge.com/products/model/detail/mp-9483sl.jhtml

http://www.lge.com/products/model/detail/s1 pro express dual.jhtml

http://www.lge.com/products/model/detail/vx8600.jhtml

http://www.lge.com/products/category/list/commercial_why lg commercial.jhtml

http://www.lge.com/products/homenetwork/lge_whatislghomnet.jsp

http://www.lge.com/products/component/motor/airconditioner2/window_38dia02.jsp

http://www.lge.com/products/component/motor/vacuumcleaner/canister_vcavcb.jsp

http://www.lge.com/products/component/compressor/aircon/r_QAseries.jsp

http://www.lge.com/index.jhtml

Copyright © 2007 LG CNS Co., Ltd.

LG CNS is a Reliable IT partner that Thinks of the Customer’s Future

*As of June 2007

Established Year 1987

CEO & President Chae-Chol Shin

Employees7,300 people (including overseas subsidiaries)

Sales 2.1 billion USD (2006)

Business Domains Consulting, SI/SM, NI, ITO, BPO

Organization5 divisions / 3 divisions under the direct control of the CEO

OverseasSubsidiaries

USA, Brazil, Europe, India, Indonesia, Japan and China

Copyright © 2007 LG CNS Co., Ltd.

Best Service… from Consulting to Operation

Consulting

ITOIT Outsourcing

BPOBusiness Process

OutsourcingNI Network Integration

SI/SM

System Integration/ System Management



711/12/2007

• System maintenance organization for LG Insurance

• Financial software products

LG Insurance Sector

• CMMI Maturity Level 3 October 2004

• CMMI Maturity Level 5 October 2005

Process Improvement

Milestones

LG CNS, LG Insurance Sector



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LG Insurance Sector



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It is the true nature of man to learn

from mistakes, not from example – Sir Fred Hoyle

Learning



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Management Commitment

Corporate Resources

Six Sigma Focus

Low Employee Turnover

Short, Repetitive

Cycles

Korean Culture

Critical Success Factors



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Prevalent

Proper Attention

Walk the Walk

Teams Given Power

Management Commitment



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Establish local SEPGs

Leverage lessons learned

Train local staff

Provide internal consulting and

appraisal services

Corporate Resources

Corporate SEPG group works directly with each LG CNS division



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1. Define

2. Measure

3. Analyze

4. Improve

5. Control

Six Sigma Focus

5 Optimiz-

ing

4 Quantitatively Managed

3 Defined

1 Initial

2 Managed



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Between 2003 and 2005, the LG Insurance Sector

had the lowest employee turnover rate in LG CNS

Team members happy, enjoyed job assignments,

and motivated to improve processes and

procedures

Low Employee Turnover



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Project Life Cycle

Short,Repetitive Cycles

Statusing Analyzing

MeasuringTesting Reporting



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Minimal resistance

Strong element of team work

Strong sense of pride

Personal identification

Doing whatever it takes

Korean Culture



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Planning

In preparing for battle I have always found that plans are

useless, but planning is indispensible. – President

Dwight D. Eisenhower

Good tactics can save even the worst strategy. Bad tactics will destroy even the best strategy.

– General George S. Patton



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LG Insurance Sector faced

many challenges with High Maturity concepts

Challenges



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Achieving Consensus



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Identifying Innovations



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Causal Analysis



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Managing Risks



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Estimation and Load Balancing



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Involve your customer

Provide strong leadership

Communicate effectively

Promote a process improvement lifestyle

Have fun!

Practical Approaches



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Focus on the goalProvide dedicated

and committed resources

Learn from others

Learn from your mistakes

Provide strong management

support

Bottom Line



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Some Parting Thoughts

I believe the true road to preeminent success in any line is to make yourself master in that

line. - Andrew Carnegie

The three great essentials to achieve anything worthwhile are, first, hard work; second, stick-to-itiveness; third, common sense. –

Thomas Edison

It's very important that you find something that you care about, that you have a deep

passion for, because you're going to have to devote a lot of your life to it. – George Lucas



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LG Insurance Sector Video



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Questions



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PPQC Services

Consulting

• CMMI

• Software Engineering

• Systems Engineering

• Process Improvement

Appraising

• SCAMPI A, B, C

• Gap Analysis

Training

• CMMI

• Process Improvement

• Action Planning Workshops

• Measurement and Analysis

• Process Area Specific Training



3011/12/2007

Address: Henry Schneider

President/Senior Principal Consultant

Process and Product Quality Consulting, LLC

2111 Heather Green

Houston, TX USA 77062

Phone: 281-218-6682

E-mail: [email protected]

Web Site: www.ppqc.net

Contact Information - 1

mailto:[email protected]

http://www.ppqc.net/



3111/12/2007

LG CNS Services

Consulting

ITOIT Outsourcing

BPOBusiness Process

OutsourcingNI Network Integration

SI/SM

System Integration/ System Management

Best Service… from Consulting to Operation



3211/12/2007

Address: Seung Wook Bang

Quality Consulting Team

Quality Innovation Sector

Technology Service Division

Solution Business Unit

LG CNS #B5-3, DMC

Sangam-dong, Mapo-gu

Seoul, Korea, 121-270

Phone: 82-2-6710-4333

E-mail: [email protected]

Contact Information - 2

mailto:[email protected]

Beating the Odds – A Tale of One Company’s Rapid Rise to Maturity Level 5

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