Be compliant and improve service with Mobile Voice Recording.Singtel Mobile Voice Recording (MVR) records mobile calls real-time and directly from our mobile network to help your business meet regulatory requirements, enhance customer service quality and empower the mobile workforce.

Singtel Business

Product BrochureMobile Voice Recording (MVR)

Heavy reliance on mobile communications has prompted organisations to take steps to record calls on mobile devices for wide-ranging needs including:

Recording of mobile phone conversations has been encouraged or mandated especially by financial regulators around the world.

Meeting regulatory requirements

Features

Network-based recording• Calls are routed directly from the Singtel mobile network to your voice logger• Real-time, automatic recording with no noticeable lags.

Organisations can monitor their interactions with customers through mobile recordings. The recordings also provide traceable communication trail to enhance dispute resolution, especially for high-value transactions.

Improving customer service quality

Your employees will be able to conduct calls and close transactions on-the-go. With calls recorded, they will be able to respond to their customers faster and more confidently.

Empowering mobile workforce

Caller identification• Caller identity is visible for MVR user and client• Recordings are tagged by Caller ID, date and time.

Hassle-free setup and integration • Works on any device model and operating system• No new mobile number or SIM card is required• Integrates with your existing voice logger setup

Benefits

Seamless experience as no user activation is required

Greater control and transparency• Helping you to meet regulatory requirements on mobile voice recording• Improve customer service quality or dispute resolutions with traceable communication trails

Cost savings• Minimum hardware requirement• Voice calls will not be charged twice

Mobile Voice Recording (MVR)

PSTN

IN Network

Singtel MobileMVR User

Singtel SIM

WAN router

Logger

SIP LAN

Customers

Network-based MVR platform

Extensive presence across Asia Pacificvia our associates, Bridge Alliance1 and other strategic partnerships.

One-stop conveniencewith extensive expertise, local support and experience.

Comprehensive functionalities via a full suite of Enterprise Managed Mobility Solutions

Manage cost savings through our differentiated roaming offerings and innovative management tools

Industry-leading information and communications technology (ICT)expertise with customised applications and consulting services

We are a one-stop provider for all your enterprise mobility needs:

1Bridge Alliance is a leading mobile alliance of 34 premier operators that connect consumers and enterprises worldwide with high-quality networks and on a common platform to enable unrivalled simplicity, efficiency and performance.

How It Works

Why Singtel

About Singtel

www.singtel.com/mvr g-singtelemm@singtel.com Contact your Singtel Account Manager

Copyright © 2017 Singapore Telecommunications Ltd (CRN:199201624D). All rights reserved. All other trademarks mentioned in this document are the property of their respective owners.

Singtel is Asia’s leading communications and ICT solutions group, providing a portfolio of services from next-generation communication, technology services to infotainment to both consumers and businesses. For consumers, Singtel delivers a complete and integrated suite of services, including mobile, broadband and TV. For businesses, Singtel offers a complementary array of workforce mobility solutions, data hosting, cloud, network infrastructure, analytics and cyber security capabilities. The Group has presence in Asia, Australia and Africa and reaches over 640 million mobile customers in 22 countries. Its infrastructure and technology services for businesses spans 21 countries, with more than 370 direct points of presence in 325 cities. For more information, visit www.singtel.com.

AwardsAsia Communications Awards 2016Best Customer Care: Business

Computerworld Singapore Customer Care Awards (2008 - 2016)Telecommunication Services

HWM + Hardwarezone.com Tech Awards (2010 – 2017)Best Telco, Singapore Best Fibre Broadband Service, Singapore

TMT 2016 Technology AwardsBest Telecommunications Company - Asia Pacific

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201

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Frost & Sullivan’s Asia Pacific ICT Awards 2016Telecom Group of the Year

Frost & Sullivan Singapore Excellence Awards 2015Mobile Service Provider of the YearTelecom Service Provider of the Year