Be b1 Answerkey

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Business essentials B1 Answer Key © Oxford university Press 2012

MODULE 1

MODULE 11A2 1 In a meeting 2 His line is busy 3 Marie-Claire in the Public Relations Department

3 1 This is 5 Hold 2 Could I 6 I’m sorry 3 I’m afraid 7 busy 4 take 8 put you through

4

introducing yourself:This is …

asking to speak to someone:Could I speak to …

apologizing:I’m afraid …I’m sorry, but …

Offering to take a message:Can I take a message?

asking the caller to wait:Hold the line, please.

saying someone is not available:I’m afraid he’s in a meeting all day.I’m sorry, but his line is busy.

transferring to another person / department:I’ll put you through to …

5 1 d 2 e 3 f 4 a 5 c 6 b

6 Who calls, Who’s calling please? i’m It’s Antony Phillips Her line’s taken busy. Do you want to put on hold wait? I’ll connect put you through.

1B2 1 on 2 on 3 at 4 off 5 in 6 on / at

3 1 Call 1: He’s not at his desk. Call 2: He’s on another line. Call 3: She’s probably at lunch. Call 4: He’s in a meeting.

2 Call 1: Asks for him to call back. Call 2: Leaves a message. Call 3: The caller will call back. Call 4: Asks for him to call back urgently.

4 1 take 4 tell 2 call 5 leave 3 give 6 say

5 I’m afraid he’s on in a meeting i gave him Can I take a message? Who shall I say called? Can you tell to him that … Can you ask him to call back me me back? Do Could you give me a contact number?

7 1 b, f 2 e, g 3 a 4 c, d, h8 3, 2, 4, 1

1C2 She can’t hear who the caller is, she has to take a call on

another line, the line is bad, they get cut off.

3 1 calling, your name 2 sorry, catch, say 3 Excuse, moment, call 4 about, do 5 afraid 6 cut off 7 put, through

4 See audio script 1.6

1D1 Most of the phrases would be used in a formal conversation.

2 To discuss ideas for the new software application, on Wednesday at 11:00.

3 Lunch on Thursday at 12.30.

4 1 Can we meet 4 make it 2 are you free 5 How about 3 Is, for you 6 Sounds

6 1 A meeting 2 The start of the sales rep’s trip 3 The meeting

7 1 arrange 2 How 3 ’d prefer 4 suits

9 1 To rearrange the meeting 2 the ski season, the weather 3 the meeting on Wednesday 4 the meeting (to Thursday)

10

26Meeting at 9.30 a.m.

27 28Tour at 3 p.m.

1E2 1 A student 2 No, her tutor does. 3 Some work experience in Ms Zawadzki’s firm.

3 1 D 2 E 3 F 4 A 5 C 6 B

4 Dear James I have just started a work placement here and thought I would introduce myself. Would you like to meet for a coffee to discuss any help you might need while I am here? Please let me know when you are free. I look forward to hearing from you. Best wishes Andrea Haussmann

5 1 Email 1: an enquiry into trainee programmes; Email 2: a request for account details; Email 3: a request for example sales pitches

2 Email 1: No, there is no introduction. There should be one as they do not know each other. Email 2: No, but they clearly know each other well, so introductions and formal openings and closings are not necessary. Email 3: No introduction or closing salutation, but this is not necessary as they know each other.

3 Email 1 is very formal, Email 2 is very informal, Email 3 is neutral.

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MODULE 16

Opening salutationsDear Ms Zawadzki, Dear Sir / Madam Steve Hi Peter

Reason for writingI am writing to ask … I am writing to enquire about …

Making a requestI would be grateful if you could … I was just wondering if you could … I was hoping you might be able to help me … Please could you …

Closing sentenceI hope to hear from you soon. I look forward to hearing from you. Thanks in advance.

Closing salutationRegards Yours Thanks

1F1 Other possible answers: to place an order, to cancel an order,

to ask about a product, to complain about an order.

2 1 stand 4 planning 7 including 2 know 5 future 8 also 3 recently 6 Could

3 a 4 b 3 c 5 d 2 e 1

5 1 a price list and an order form 2 the customer’s location so she can send details of

delivery options

6 1 price list 2 order form 3 [a town / city / district] 4 order form 5 receiving / getting / seeing

7 Acknowledging someone’s email Thank you for your enquiry. Many thanks for getting back to me

Including separate files in the email Please find attached I have also attached Attached is

Polite ending If you have any further questions, please do not hesitate to ask. I look forward to

1G1 1 They are notes or minutes from a planning meeting. 2 Point 1 3 Point 2 – negotiate hotel deals; point 3 – contact

two speakers; point 4 – send catering quotes to the team; point 5 – get someone to organize sponsorship; point 6 – contact the freelancer about making flyers

4 Points 2, 3, 4

2 Email 1 addresses point 3 Email 2 addresses point 4 Email 3 addresses point 5

3 1 Further to …; Following on from …; As you know, …

2 Please note … 3 I’m copying in … 4 it was agreed that …

4 1 By the end of the month. 2 Send an email with the details of the job. 3 To speak over the phone after 5 p.m.

5 Example emails: 1 Dear Ms

Further to our conversation this morning on the phone, I would like to confirm our booking of your conference facilities for one day on the [date]. I look forward to receiving your confirmation of this date. Yours sincerely

2 Hello Harriet Following on from our call just now, I’m attaching further details about the job. It was agreed that you would create the design for the flyers by the end of this month. I’m also copying in my boss, Fiona, so that she is aware of this. I look forward to seeing the flyer. Best wishes

1H2 Yours faithfully F

Dear Mr Dunne F Best wishes B Yours sincerely F All the best B Thank you for your enquiry. B Please contact us if you have any further enquiries. B How are you? I Take care. I We look forward to hearing from you. F It’s me again! I Dear Sir / Madam F Looking forward to the meeting. I Hi Sam I See you soon! I Regards B

3 1 To book a hotel room 2 the dates 3 a credit card number, and whether he needs a

parking place 4 book a parking space at the hotel 5 Emails a and d, because Bruno and Collette know

each other 6 btw – by the way

FYI – for your information asap – as soon as possible

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MODULE 2

MODULE 22A2 1 Czech 2 journalist 3 To research an article on internet service providers3 1 Is 4 who 7 you, him 2 introduce 5 do 8 again 3 too, from 6 why 9 This4 1 That he is a sales manager and is at the conference to find

new customers in the European market. 2 a What about you? What do you do?

b What about you? What are you here for?

5 1 g 2 h 3 a 4 e 5 i 6 c 7 b 8 d 9 f

2B2 Topics discussed are: the journey, holidays, interests.

3 1 Did 2 Do 3 Did 4 did 5 Are 6 do

4 Asking about a journey Did you have a good flight?

Asking about habits Do you often travel abroad on business? When do you usually take your holiday?

Asking about experiences Did you see the Alhambra?

Asking about opinions / interests What did you think of it? Are you interested in architecture?

6 1 She’s waiting for Paul. 2 The company, Maria’s previous job and company 3 Monica’s the receptionist, Maria is in the Training

Department. 4 They both worked in the same company before this

current one.

7 Maria: So how long have you worked here? Do you know most of the people here, then? How many people work here?

Monica: So what do you think of it, anyway? So what did you do before? Which one?

2C1 a 1 b 2 c 3 d 42 1 Would you like to + d invitation 2 Shall I + c nice 3 Would you like + b rather 4 Would you like me to + a kind

3 Inviting: 1 Offering: 2, 3, 4 Accepting: a, c Declining: b, d

4 1 formal 3 very informal 2 informal 4 neutral

5 1 fine 4 sounds 2 love 5 would 3 please 6 time

2D2 Morning: tour of facility with Aruna Singh Lunchtime: meet Jacinta and Dilip Patel for lunch Afternoon: meet the team

3 1 Welcome to 2 finally meet you 3 your journey 4 any trouble 5 let me take 6 get you 7 run through 8 thought you could 9 we’ll catch up again 10 you’ll get a chance 11 Make sure 12 don’t worry about

4 a 2 b 1 c 7 / 8 d 7 / 8 e 6 f 5 g 4 h 3

2E2 It’s the official opening of a company’s new headquarters.

3 1 e 2 a 3 b 4 d 5 c

4 1 d 2 f 3 a 4 c 5 e 6 b

5 1 Head of Public Relations 2 a guided tour in the morning, then a chance to meet the

engineers over lunch 3 to stay with Aruna at all times for their safety

6 He greets everyone, introduces Aruna, and wishes them an enjoyable visit. Other things he does are: introduce himself, gives special instructions to the visitors.

7 1 On behalf of … it gives me great pleasure to welcome you to …

2 You will have the opportunity to … 3 Can I remind you that … 4 Please be sure to …

2F2 Can you spare a moment …? (informal)

I wonder if you could help me with something. (formal) Could I ask you to …? (formal) Can I ask a favour? (informal) I could do with some help with … (informal)

3 1 Fran cannot find the books on australia Austria. 2 Fran thinks doesn’t think there is space in the car

for everything. 3 Correct 4 Fran does not want to go to the pub (but she also wants

to put away the stand).

4 1 Do you want some help? 2 I’ll just get them. 3 Let me help. 4 Leave it to me. 5 Are you doing OK? 6 Do you want a hand? 7 How can I help? 8 Shall I get one for you?

5 A 1, 5, 6 B 2, 4, 8 C 3, 7

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MODULE 36

Positive responses

Yes please, that would be good. OYes, no problem. AYes, thanks. OThat’s kind of you, thanks. OYes, of course. AYes, what can I do? A

Negative responses

I’m afraid I’m a bit busy. ANo I’m fine, thanks. OI’ll be OK, thanks. OI can’t really help with that. Sorry. AI can manage. OSorry, I don’t know the answer to that. A

2G3 1 He was on a business trip. 2 The flight to New York was overbooked. 3 If anyone would mind flying tomorrow instead of today. 4 That it would be inconvenient for him to fly tomorrow, but

if they didn’t find anyone else they could come and talk to him again.

5 1 flew was flying 2 came were coming 3 can could 4 have had had 5 went was going 6 was saying said

6 1 visited 4 were building 2 was working 5 could 3 came

8 1 And guess what? 2 So I told them … 3 Hang on, I’m not finished yet. 4 What do you think?

2H1 Amy Chang

2 1 Speaker 1 6 Speaker 1 2 Speaker 2 7 Speaker 2 3 Speaker 2 8 Speaker 1 4 Speaker 1 9 Speaker 2 5 Speaker 2 10 Speaker 1

3

Talking about the past

Last year In my previous role

Talking about recent experiences

Recently Up to nowOver the last year

Talking about the present

In my current role At the moment

Talking about the future

Over the next year In the future

4 1 In my previous role 4 at the moment 2 Up to now 5 In the future 3 Last year 6 Over the next week

MODULE 33A3 a 5 b 2 c 3 d 1 e 6 f 4

6 1836: His great grandfather started the company. 3: the sections of the company (the different products

it makes) 6: offices that represent the company 120: employees in Frankfurt 15: employees in offices around the world 1970: the year the business started to get more

competitors

7 1 true 2 false 3 false 4 true 5 false8 1 market 2 unique selling proposition 3 was founded 4 sources 5 impact 6 expanded 7 run 8 CEO (Chief Executive Officer)

3B2 1 Yahoo 4 Airbus 2 Michelin 5 Samsung 3 Ikea

3 1 produce 5 based 2 provide 6 subsidiary 3 specialize 7 sales 4 employee 8 competitor

5 1 Automatic 5 30 2 door 6 3 3 security 7 150 4 Swedish 8 competitors

3C2 1 Sales 2 Marketing 3 Research and Development 4 Technical Support 5 Customer Services

3 1 arranges 5 maintains 2 organizes 6 deals 3 buys 7 checks 4 finds

5

Person Which department does he / she work in?

Which department does his / her visitor work in?

1 Finance IT

2 Logistics Purchasing

3 Training Human Resources

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MODULE 46 1 responsible for 2 divided into 3 charge of 4 have contact with 5 report to7 1 reports to 2 is responsible 3 organizes / arranges 4 deals with / checks 5 is in charge

3D3 1 Benjamin, Heidi 2 All of them 3 Sara 4 Heidi4 a suppliers b employment agencies c subcontractors d colleagues e training organizations f consultant g customers h staff

5 People: customers, sales reps, programmers Jobs: answering calls, visiting, discussing old programs

6

Main job: 1 consists of 2 involves

Other tasks: 3 involved in 4 takes part

typical problems: 5 deals with

3E4 1 c 2 a 3 d 4 b

5 1 d 2 a 3 g 4 f 5 c 6 b 7 h 8 e

6 1 economical 5 functional 2 practical 6 user-friendly 3 stylish 7 compact 4 well-designed 8 attractive

3F2 Text A = a newspaper Text B = a bank Text C = an online travel agency

3 Speaker 1: website C Speaker 2: website B Speaker 3: website A

4 user-friendly, up-to-date, accurate, immediate, convenient, secure, time-saving, efficient, cost-effective

6 Person 1: courier service – deliver orders on time, maintain excellent relationships with customers

Person 2: mobile phone news update service – he always knows what’s happening, easier to make decisions

Person 3: online shopping – it’s faster and always open, helps to manage time

Person 4: crèche – lets her work full-time and still have time with her child in the middle of the day

3G2 1 current system uses identity badges, new system uses

swipe cards 2 the advantage is that every person’s ID can be checked,

the disadvantage is that staff will have to swipe every time they go through a door.

3 1 e 2 f 3 d 4 c 5 j 6 b 7 h 8 a 9 g 10 i

4 a 1, 2 b 3, 4 c 6, 8, 9 d 5, 7, 10

3H3

Background

The company is relocating. The new building is too small so they are going to introduce flexitime. Paul needs to recommend to the MD how the change will be made.

the three-part process

This is the ‘Who? What? How?’. Who will work flexitime? What is going to change? And how will they make the changes? Paul wants to look at this over the next few meetings.

Core hours

These are the times when people have to be at their desks. These are fixed times but still allow for some flexibility.

4 1 h 2 c 3 g 4 i 5 d 6 e 7 f 8 b 9 a

MODULE 44A1

Jun Jul Aug Sep

12%

11.5%

11%

10.5%

10%

Feb Mar Apr May

10%

8%

6%

4%

2%

Oct Nov Dec Jan

6%

5%

4%

BILLION$

Aug Sep Oct Nov

100 = 96

29 30 31 32 33 34 35 36 J F M A M J J A S O N D

TONS

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MODULE 42

14,00013,00012,00011,00010,000

9,0008,0007,0006,0005,0004,0003,0002,0001,000

J F M A M J J A S O N D

3 1 The spring sales campaign began. 2 Their competitor launched a rival product. 3 They increased their discounts to the wholesalers. 4 They received the holiday orders. 5 Holiday orders stopped.

4 1 at 5 from, to 2 from, to 6 by 3 by 7 at 4 to

5

10,0009,0008,0007,0006,0005,0004,0003,0002,0001,000

J F M A M J

4B2 1 Spending on training, distribution costs 2 Market share, price of raw materials, debts to suppliers,

number of employees, earnings on investment, sales to the EU

3 Salaries, spending on R&D, gross revenues3 Sharp – sharply

Dramatic – dramatically Steady – steadily

4 1 dramatic / dramatically 2 sharp / sharply 3 slight / slightly 4 steady / steadily

5 1 steadily 5 sharp 2 dramatic 6 slightly 3 sharply 7 dramatically 4 slight 8 steady

4C1 1 b 2 c 3 a

2 1 b 2 a 3 c

3 Audio 4.2: bar chart Audio 4.3: table Audio 4.4: pie chart

4 1 false – they are about the same 2 false – they’ve sold less than last year 3 true 4 false – they have high margins too

5 1 It’s part of a general trend towards healthier diets. 2 Pizzas

6 1 wider range, more adventurous 2 more competitive

4D1 1 September 4 September 2 October 5 November 3 August 6 October

4 1 led to / resulted in 2 was the result of / were due to 3 led to / resulted in 4 was the result of / was due to 5 led to / resulted in 6 was the result of / were due to 7 led to / resulted in 8 was the result of / were due to

4E1 1 dividend 2 distribution costs 3 retained earnings 4 general administration costs 5 cost of goods sold

3 1 The Mid-Atlantic and the Southwest 2 The West and the Midwest 3 The Northeast and the Southeast

4F3 1 Sales figures for the Homes Sales Department. 2 Around October – the figures for the final quarter are

forecasted sales. 3 No. The figures are disappointing. The department hasn’t

reached its target.

4 Jan/Mar: +12.6% Apr/Jun: +5.4% Oct/Dec: +4.7% and 7,050 units sold

5 Apr/Jun: 15.4% Jul/Sep: 11.4% Oct/Dec: 7,500 units sold Total 12.35%

6 1 I’m very pleased to say 2 over, in the history of, great result 3 very promising 4 I’m really happy 5 done really well, a fantastic performance

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MODULE 5

4G3 1 Biodiesel is different to petrol-based fuel because it is

made out of plants and vegetable oils. 2 No, it has been used for centuries.

4 1 The procedure is fairly simple. 2 There are two main stages: growing and processing. 3 The end product is a good quality fuel which you can use

in any transport vehicle.

5 1 Make, out of 3 Feed, into 5 Mix, heat 2 pick up 4 taken out 6 Put, into6 Possible answers: 1 Take the cartridge out of the printer. 2 Put it into an envelope. 3 Put the new cartridge into the printer. 4 Feed the paper into the printer.7 a 5 b 1 c 2 d 3 e 4 f 6

4H2 a 4 b 1 c 5 d 3 e 2

3 1 Background, Approach, Findings 2 Why so many complaints? Why so many cancellations? 3 4% 4 The region with the difficulties. 5 1 represents ‘not at all likely’ and 10 is ‘extremely likely’. 6 Overall, customers are fairly likely to recommend QPG. 7 The regions with increasing numbers of customers.4 1 summarize 2 indicates 3 illustrates / indicates 4 break, down into 5 indicates / illustrates

MODULE 55A2 1 memo = c, email = a, letter = b 2 a = probably a colleague to a colleague; b = supplier to

client; c = boss to all staff4 1 a (this is obviously true), c (is also presumably true – we

would assume the boss knows each member of staff) 2 c (it was sent to All staff) 3 b (It’s the first time Nile has written.) 4 b 5 a and b (Note that c is formal but direct and not very polite

and although b is more formal, it is also friendly.) 6 c (use of imperatives, e.g. Remember …, Please attend …) 7 a and b 8 c 9 b5 1 beginning 2 Do 3 one subject 4 Do 5 direct and polite

6 Possible answers: 1 Guidelines for writing informal emails. • Begin with ‘Dear … ’, ‘Hi ...’, or nothing. • Use short words and sentences. • You can miss out words such as ‘I’ or ‘I’m’. • You can use contracted forms and exclamation marks.

• End with expressions like ‘All the best’, ‘Best wishes’, ‘Bye for now’.

2 Guidelines for writing formal business letters. • Always start your letter ‘Dear …’ • Write full and complete sentences. • Use more formal words and phrases (e.g. would like is

better than want). • Don’t use contracted forms or exclamation marks. • End with ‘Yours sincerely’. If you don’t know the name of

the receiver, start with ‘Dear Sir / Madam’ and end with ‘Yours faithfully’.

5B2 1 A thank you letter 2 The recipient interviewed the writer for a summer

camp job. 3 She is learning to drive and hopes to have a driving licence

before the summer.

3 1 d 2 f 3 i 4 g 5 a 6 h 7 c 8 e 9 b

4 Emails don’t have addresses at the top. An email signature may include the sender’s contact details. There is no need to put a date in an email as this is done automatically. You can’t sign an email. Otherwise, the rest of a formal email would be structured in a similar way to a formal letter.

6

128 Springfield DriveSeattle

WA 98199

Raglan Business Solutions 860 Lincoln HouseSpokaneWA 99201

5 March, 20—

Dear Ms Moran

I am writing to thank you for your offer of an internship in June. I am very excited by the opportunity of working in your company.

I look forward to receiving your information pack.

Yours sincerely

Irene PorterIrene Porter

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MODULE 5

5C3 1 On the 28th of February I ordered a pair of jeans (size XS)

from you. Confirmation came immediately, but when your package arrived today, it was a pair of jeans in size XXL.

2 In addition, you appear to have charged me €49.99, instead of the advertised price of €29.99.

3 This has made me overdrawn at the bank and I now risk getting bank charges.

4 Please send the correct jeans as soon as possible, and reimburse me the amount you owe me.

4 1 Confirmation came … 2 There seems to have been some confusion with

another order. 3 In addition … 4 You appear to have charged me €49.99, instead of the

advertised price of €29.99. 5 Please send … as soon as possible. 6 What shall I do …?

5 1 I 2 P 3 P 4 I 5 P 6 I 7 P 8 P

7 They have been overcharged. The course was shorter than the contracted length. The classrooms had no air conditioning and were of a

poor standard. The classrooms were a long way from the campus facilities.

8 a 5 b 3 c 4 d 2 e 1 f 6

5D1 The complaint is about an incomplete order; they want the

remainder of the items immediately. The letter is polite but firm.

3 1, 2, 5, 8, and 9 are all good pieces of advice.

4 Suggested answer: Express sincere regret. Explain how the trouble occurred. Explain what you intend to do to rectify the situation. Promise to get to the bottom of the problem. Offer a goodwill gesture.

5 1 Express sincere regret. 2 Explain how the trouble occurred. 3 Promise to get to the bottom of the problem. 4 Explain what you intend to do to rectify the situation. 5 Offer a goodwill gesture. 6 Express sincere regret.

1 c 2 b 3 e 4 f 5 a 6 d

6 a 4 b 1 c 5 d 2 e 6 f 3

5E2 1 conversation 5 check 2 order 6 agreed 3 arrange 7 confirmation 4 send

3 1 Yes 2 a 15% discount 3 it should be by the end of the month 4 by credit card on receipt of invoice

6 1 suit our needs 4 discount 2 looking into 5 bulk order 3 by the end of 6 future purchases

5F2 1 laptops 2 25 3 22,500 euros 4 within 24 hours of confirmation

3 1 true 2 false 3 false 4 true4 1 b 2 c 3 d 4 a

5 Paragraph 3 You might want to cut most of paragraph 1 and move on to the stock problem immediately. Paragraph 2 could stay the same, but you might choose to delete the sentence about issuing the invoice – you might prefer to wait until they have made a decision about the alternative laptops. You would need to change paragraph 4 completely – you would need to ask them to contact you to confirm whether they would prefer to wait, or if they would like the alternative laptops.

6 1 discount 5 invoice 2 details 6 process 3 appears 7 issue 4 in stock 8 check

5G1 They have had some contact (‘from our previous

communication’) but have probably not spoken to each other on the phone or met in person as the letter is addressed to Mr Fuchs and signed ‘Yours sincerely’.

2 Prices and delivery details (though these may be included in the ‘enclosed’ leaflets).

3 Tony will have:• asked for more information about the system – when and

how it differs from the current system.• expressed concern about the amount of retraining

asked about any promotions or support.4 1 at their fingertips 2 downsides 3 hesitate

4 intuitive 5 significantly5 Paragraph 1: acknowledge receipt of letter Paragraph 2: give information about the subject of

the enquiry Paragraph 3: address specific points in the enquiry /

mention a special offer / promotion Paragraph 4: provide additional relevant information Paragraph 5: highlight action taken and invite response /

further contact

6 1 Welcome the enquiry: Thank you for your letter dated 29.01...

2 Acknowledge points made in the original enquiry: As you point out ...

3 Try to avoid using the first person; I or me: Please find enclosed the latest information ..., (rather than I am enclosing)

4 Refer to something that has already been talked about: mentioned above

5 Introduce solutions: The good news ... 6 Provide additional relevant information: You might be

interested to know that ... 7 Mention enclosures / attachments: Please find

enclosed ... 8 Invite further contact: If you have any further questions,

please do not hesitate to contact me.

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MODULE 6

5H2 1 4th–7th April 2 Ethical business 3 Hal Gaur 4 In about two weeks 5 So that Ingrid can see who else is speaking and what they

are speaking about. This will help her plan her talk. 6 Give the closing / final keynote speech

3 1 b 2 d 3 f 4 e / a 5 a / e 6 c

4 a 5 b 2 c 1 d 6 e 4 f 3

5 Suggested answers: 1 Before I confirm, please could you …; Before I can agree, I

will need to …; Before I commit myself, I … 2 I’m afraid I have other commitments; Unfortunately, I am

unable to accept your kind invitation because…; I’m very sorry, but I’m afraid I won’t be able to …

6 1 Reason for writing 2 Date of the conference 3 Information about the conference 4 Information about the talk 5 Conclusion / official invite

MODULE 66A2 1 Advert 2 2 Experience 3 The trainee retail manager 4 Advert 2 (smart appearance) 5 Advert 1 (bonus) and Advert 3 (company car) 6 Advert 33 1 d 2 b 3 c 4 a 5 e

6B2

Personal details

Do: Include name, age, marital statusDon’t: Include names of pets or children

education

Do: List schools and institutions in chronological order, dates, give gradesDon’t: Forget details of qualifications

Qualifications

Do: Give gradesDon’t: Include copies of qualifications

Work experience

Do: Most recent first, give brief job description and achievements, include part-time or holiday jobsDon’t: Doesn’t say

Photographs

Do: Use one from a studio not a machineDon’t: Use one taken at a beach or a party

3 1 personal details 2 skills 3 permanent address 4 hobbies and interests 5 date of birth 6 title 7 employment history 8 marital status 9 referees 10 qualifications 11 educational history 12 surname5 a Personal details b date of birth c educational history d skills e employment history f hobbies and interests g referees6 1 Yes 2 She doesn’t directly refer to personal achievements

but she does show that she was quickly appointed to Assistant Manager of Kilt Corner and that she combined working in a restaurant with completing her degree. She was also captain of the women’s football team at university.

3 Interests and hobbies can demonstrate that she is a well-rounded person. It tells an employer something about her personality. For example, being captain of the football team shows that she has leadership skills and can work in a team.

6C1 To draw the employer’s attention to key points in the CV and

to highlight your suitability for the job.

3 1 Trainee consultant in a telemarketing organization. 2 One which offers a stimulating and challenging career

within a highly competitive field. 3 He sells himself quite well by mentioning his experience

and skills and suggesting how these might benefit the company.

4 a paragraph 3 c paragraph 3 e paragraph 2 b paragraph 4 d paragraph 1 f paragraph 25

Formal informal

commence provide you with requestin additionreplyplease find enclosedavailablecurrentlyvacanciespostcompletediscuss

begingive youask foranother thinganswerI have includedfreeat the momentavailable jobsjobfinishtalk about

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MODULE 6

6D3

Dacia Yang adam Bryony

Personal details Age 31. From Trinidad and Tobago.

From China. Came to the UK in 1999.

Aged 35. From Australia. Doesn’t say.

education,training andqualifications

BSc in electrical and computer engineering.Studying for an MBA.

Degree in economics. No formal qualifications. Attended a Harvard Business School course.Now studying for an MBA.

Training in IT, presentations, effective communication and managing other members of staff.

Workexperience

Has worked for the lastfive and a half yearsat Yara Trinidad Ltd as an electrical engineer.

Worked as an overseasprocurement manager for a private builders merchant called Carvers Wolverhampton.

Started first business aged 16. Owned record stores and tour management business. Now owns a financial services and business consultancy firm.

Projects manager in telecommunications industry for six years.Currently managesteam of six.

Other skills Doesn’t say. Doesn’t say. Professional knowledge of music industry. Good at interacting with people.

Managing people.Speaks fluent French and basic Spanish.

interests andhobbies

Playing andwatching tennis.

Socializing, running,and surfing.

Sport. Doesn’t say.

4 1 training 4 self 7 undergoing 2 received 5 practical 8 interacting

3 major 6 attended

6EAll answers to this section will be personalized.

6F1 a 10 b 1 c 9 d 7 e 4 f 6

6G2

1 Research Find out about the company from the website, news, and talking to people.

2 attitude Be positive, dress well, relax, keep eye contact, be friendly and enthusiastic.

3 skills and qualities Be clear about the skills you want them to notice in you.

4 Questions Prepare answers to questions you think you’ll be asked.Prepare questions that you would like to ask.

3 1 Receptionist 2 Looked like an interesting job and would like to move up

in the company. 3 Reception work and acted as PA to three accountants. 4 She was on a temporary contract covering someone on

maternity leave. 5 Time management, knowledge of accounting and the

kind of software used in finance. 6 Getting to grips with the processes and software,

managing time well, doing all the administrative jobs, act as Maja’s PA.

7 Knowledge of the company, enthusiasm and ability to get on well with people.

8 Use of spreadsheets and software used in accounting. 9 terms and conditions of the job compared to her

current position.

5 Monica is prepared, dresses suitably and is positive. She answers questions well and demonstrates her abilities with examples. Only one common question causes her problems. Her answer is a little vague and she should have prepared better for this. Overall she gives a good impression.

6H2 ambitious, hard-working, intelligent, resourceful, outgoing,

enthusiastic, creative, passionate

3 1 reliable 4 determined 7 hard-working 2 enthusiastic 5 ambitious 8 creative

3 decisive 6 flexible

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GRAMMAR FILES

GRAMMAR FILESPRESENt SIMPLE1 1 has 6 start 2 is 7 have 3 specialize 8 specializes 4 starts 9 are 5 works 10 work

2 a does f start b is g Do you have c do h does d does i are e does j do

PRESENt CONtINUOUS1 1 c 2 a 3 b 4 f 5 d 6 e

2 1 am writing 6 are becoming 2 have 7 are opening 3 work 8 get 4 are looking 9 are trying 5 buy

Questions1 1 a 2 b 3 b 4 a 5 b

6 a 7 b 8 a 9 b 10 b

2 1 Where do you sell your products? 2 When did the company start? 3 Where does it have its head office? 4 How many people does the company employ? 5 Do you have many competitors in the USA? 6 What percentage of the market do you have in the USA? 7 How much chewing gum do Americans eat? 8 Who are the main customers? 9 What famous brands does the company sell? 10 Are you developing new products?

PASt SIMPLE1 1 was 11 went 2 visited 12 interviewed 3 met 13 didn’t find 4 took 14 played 5 had 15 didn’t win 6 didn’t finish 16 replied 7 wanted 17 wrote 8 flew 18 attended 9 made 19 ended 10 didn’t go 20 didn’t get

2 1 What time did they arrive? 2 Where did you have lunch? 3 Who was at the conference? 4 Why did the manager leave the meeting? 5 Which hotel did they stay at? 6 When did she join the company? 7 How long did you spend with the visitors? 8 How many emails did you send?

PRESENt PERFECt1 1 hasn’t been 7 haven’t recruited 2 have told 8 have asked 3 haven’t found 9 has said 4 has become 10 have lost 5 has been 11 haven’t had 6 have already left 12 haven’t made

2 1 Did you read f 2 Have you seen h 3 Have you ever a 4 Did you have d 5 Has c 6 Did g 7 Have you received b 8 Did you learn e

3 1 since 5 for 2 since 6 for 3 for 7 since 4 since 8 since

WILL / GOING tO / PRESENt CONtINUOUS1 1 I’ll call 2 she’s going to have 3 aren’t going 4 going to wash 5 he’s visiting 6 won’t be 7 I’m going to 8 She’s playing2 1 speak 2 are going to get 3 are not going to finish 4 am meeting 5 ’ll ask 6 ’m having 7 ’ll check

PASSIvE FORMS1 1 Deliveries are made three times a week. 2 The invoice was sent yesterday. 3 Over a thousand guests were invited to the event. 4 The post is collected at 10 a.m. every day. 5 The software is written by our own engineers. 6 The meeting was cancelled because of the strike.2 1 Hot meals are served in the staff canteen. 2 An email was sent to all employees. 3 The money was stolen during the night. 4 The staff were informed about the decision. 5 Salaries are discussed with employees individually. 6 The key to the safe is kept in his desk.

12

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SWER

KEY


BEC PRACtICE tESt

FIRSt CONDItIONAL1 1 don’t plan; ’ll go 2 is; won’t book 3 won’t get; waits 4 don’t hold; ’ll lose 5 won’t accept; doesn’t like 6 arrange; won’t arrive 7 ’ll cancel; rains2 1 If the weather is bad, we won’t go sailing. 2 If the singer is ill, they’ll cancel the concert. 3 We won’t go to the show if it finishes late. 4 How will they travel if the airline is on strike? 5 He’ll call the host company if he doesn’t receive

an invitation. 6 What will you do if it snows on the day? 7 If she doesn’t like the food, she’ll order

something different.

SECOND CONDItIONAL1 1 h 2 g 3 d 4 c

5 i 6 f 7 a 8 b 9 e

2 1 would; had 2 would; had 3 were; would 4 gave; might work 5 would finish; worked 6 Would; sent 7 wouldn’t; didn’t pay

MODALS FOR ADvICE1 1 f could 5 a should 2 g shouldn’t 6 c mustn’t 3 e don’t think 7 d must 4 b could

2 1 shouldn’t / mustn’t 2 correct 3 could 4 shouldn’t / mustn’t 5 correct 6 correct 7 should 8 must

MODALS FOR OBLIGAtION1 1 air hostess 2 accountant 3 ski instructor 4 doctor 5 sales rep 6 security guard2 1 can I / am I allowed 2 Do; have 3 has to; are allowed 4 Am; allowed 5 need to 6 can; aren’t allowed 7 don’t have; can’t 8 Are; allowed

BEC PRACtICE tEStREADING Part 1: 1 B, 2 C, 3 B, 4 B, 5 CPart 2: 1 C, 2 G, 3 A, 4 E, 5 HPart 3: 1 E, 2 C, 3 A, 4 B, 5 FPart 4: 1 B, 2 C, 3 A, 4 C, 5 B, 6 A, 7 C Part 5: 1 B, 2 A, 3 C, 4 C, 5 C, 6 BPart 6: 1 B, 2 C, 3 C, 4 A, 5 B, 6 A, 7 C,

8 B, 9 B, 10 A, 11 C, 12 APart 7: 1 Abracomp, 2 Gisele Kern,

3 No, 4 motherboards, 5 2,000

Total marks available = 45.

WRItINGPart 1 (5 marks available): When marking, try to answer the following questions:

Has the task been completed in full? Is the email clearly laid out? Is the information presented in a clear and concise way? Would the administrator understand the situation? Is the use of language appropriate? How accurate is the language? Could any errors impede communication?

Part 2 (10 marks available): When marking, try to answer the following questions:

Has the task been completed in full? Is the email clearly laid out? Is the content effectively organized with use of simple linking devices? Is the information presented in a clear and concise way? Would Melanie Gilbert clearly understand the email? Is the use of language appropriate? How accurate is the language? Could any errors impede communication? Has the student attempted to use sophisticated vocabulary? Has the student used appropriate grammatical structures?

LIStENING Part 1: 1 C, 2 B, 3 A, 4 B, 5 A, 6 B, 7 C, 8 APart 2: 1 26 February, 2 3.30 3 courier,

4 28 February, 5 HA 9872367, 6 sorryPart 3: 1 customer database, 2 few weeks

3 (some) training, 4 different 5 quicker, 6 categorize, 7 online

Part 4: 1 A, 2 C, 3 A, 4 C, 5 B, 6 A, 7 B, 8 B

Total marks available = 29.

SPEAKINGBased on the entire speaking section, try to answer the following questions in relation to each student:

Does the student use an acceptable range of vocabulary and structures for this level? How accurate is their use of language? Do any errors impede communication? Are the student’s contributions relevant and complete? Are there any pronunciation issues and if so, do they impede communication? Is the student able to interact effectively – taking turns, initiating conversation, and responding appropriately?

Worth 25% of the total marks.

A00

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