BCP Walkthrough Exercise - Trent Global · Intro –What is business agility, workplace agility?...
Transcript of BCP Walkthrough Exercise - Trent Global · Intro –What is business agility, workplace agility?...
![Page 1: BCP Walkthrough Exercise - Trent Global · Intro –What is business agility, workplace agility? Use the 3 dimension (Chapter 5). (6points) Body/ Answer the question –(say 9 points)](https://reader035.fdocuments.net/reader035/viewer/2022071102/5fdba780c3e61c132512438f/html5/thumbnails/1.jpg)
2013/14
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2014/15
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2013/14
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PLANNINGStrategizing – Chapter 4/5
Action word - Evaluate.
Key words – current approaches, need for FM KPI, strength &
weaknesses.
Re-interpret question – The current approach of quantitative KPI for
FM strength and weakness. How qualitative or mixed approach is
better.
Outline – 34/2= 15 points.
![Page 5: BCP Walkthrough Exercise - Trent Global · Intro –What is business agility, workplace agility? Use the 3 dimension (Chapter 5). (6points) Body/ Answer the question –(say 9 points)](https://reader035.fdocuments.net/reader035/viewer/2022071102/5fdba780c3e61c132512438f/html5/thumbnails/5.jpg)
PLANNINGAnswering – The current approach of quantitative KPI for FM strength
and weakness. How qualitative or mixed approach is better.
Outline –
Intro – What is FM KPI? Why the need for KPI whether in house or outsourced?
(3points)
Body/ Answer the question – (say 13 points) –
Why quantitative approach is the current approach (2 points)
Strengths (3points)
Weaknesses (3 points)
How can it be better – qualitative or mixed approach – Alignment with business/
facilities as an enabler (2 points)
Balanced Scorecard/ Management by variance (3 points)
Conclusion – Depending on the organization/ biz cycle or extent of outsourcing the
current approach is good enough for operational FM but not for strategic FM – 2
points
![Page 6: BCP Walkthrough Exercise - Trent Global · Intro –What is business agility, workplace agility? Use the 3 dimension (Chapter 5). (6points) Body/ Answer the question –(say 9 points)](https://reader035.fdocuments.net/reader035/viewer/2022071102/5fdba780c3e61c132512438f/html5/thumbnails/6.jpg)
What is FM KPI? Why the need for KPI whether in house or
outsourced?
![Page 7: BCP Walkthrough Exercise - Trent Global · Intro –What is business agility, workplace agility? Use the 3 dimension (Chapter 5). (6points) Body/ Answer the question –(say 9 points)](https://reader035.fdocuments.net/reader035/viewer/2022071102/5fdba780c3e61c132512438f/html5/thumbnails/7.jpg)
What is FM KPI? Why the need for KPI whether in house or
outsourced?
![Page 8: BCP Walkthrough Exercise - Trent Global · Intro –What is business agility, workplace agility? Use the 3 dimension (Chapter 5). (6points) Body/ Answer the question –(say 9 points)](https://reader035.fdocuments.net/reader035/viewer/2022071102/5fdba780c3e61c132512438f/html5/thumbnails/8.jpg)
Why quantitative approach is the current approach (2 points)
• Tendency to
focus on
operational
FM/ reactive.
• Easier for
reporting e.g.
FM cost per
staff/ used for
justifying FM
existence.
![Page 9: BCP Walkthrough Exercise - Trent Global · Intro –What is business agility, workplace agility? Use the 3 dimension (Chapter 5). (6points) Body/ Answer the question –(say 9 points)](https://reader035.fdocuments.net/reader035/viewer/2022071102/5fdba780c3e61c132512438f/html5/thumbnails/9.jpg)
![Page 10: BCP Walkthrough Exercise - Trent Global · Intro –What is business agility, workplace agility? Use the 3 dimension (Chapter 5). (6points) Body/ Answer the question –(say 9 points)](https://reader035.fdocuments.net/reader035/viewer/2022071102/5fdba780c3e61c132512438f/html5/thumbnails/10.jpg)
Strengths (3points)
• Consider
every service
or item of exp.
• Can produce
management
info and
interface with
customers
opinions.
![Page 11: BCP Walkthrough Exercise - Trent Global · Intro –What is business agility, workplace agility? Use the 3 dimension (Chapter 5). (6points) Body/ Answer the question –(say 9 points)](https://reader035.fdocuments.net/reader035/viewer/2022071102/5fdba780c3e61c132512438f/html5/thumbnails/11.jpg)
Strengths (3points)
• Can link to
SLA – key to
KPI.
![Page 12: BCP Walkthrough Exercise - Trent Global · Intro –What is business agility, workplace agility? Use the 3 dimension (Chapter 5). (6points) Body/ Answer the question –(say 9 points)](https://reader035.fdocuments.net/reader035/viewer/2022071102/5fdba780c3e61c132512438f/html5/thumbnails/12.jpg)
Weaknesses (3points)
![Page 13: BCP Walkthrough Exercise - Trent Global · Intro –What is business agility, workplace agility? Use the 3 dimension (Chapter 5). (6points) Body/ Answer the question –(say 9 points)](https://reader035.fdocuments.net/reader035/viewer/2022071102/5fdba780c3e61c132512438f/html5/thumbnails/13.jpg)
Weaknesses (3points)
![Page 14: BCP Walkthrough Exercise - Trent Global · Intro –What is business agility, workplace agility? Use the 3 dimension (Chapter 5). (6points) Body/ Answer the question –(say 9 points)](https://reader035.fdocuments.net/reader035/viewer/2022071102/5fdba780c3e61c132512438f/html5/thumbnails/14.jpg)
How can it be better –
• Alignment with business
• facilities as an enabler
• Customer satisfaction
• Value for money….All these how to measure?
![Page 15: BCP Walkthrough Exercise - Trent Global · Intro –What is business agility, workplace agility? Use the 3 dimension (Chapter 5). (6points) Body/ Answer the question –(say 9 points)](https://reader035.fdocuments.net/reader035/viewer/2022071102/5fdba780c3e61c132512438f/html5/thumbnails/15.jpg)
Balance Scorecard
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Balance Scorecard
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Balance Scorecard
![Page 18: BCP Walkthrough Exercise - Trent Global · Intro –What is business agility, workplace agility? Use the 3 dimension (Chapter 5). (6points) Body/ Answer the question –(say 9 points)](https://reader035.fdocuments.net/reader035/viewer/2022071102/5fdba780c3e61c132512438f/html5/thumbnails/18.jpg)
Management by variance
![Page 19: BCP Walkthrough Exercise - Trent Global · Intro –What is business agility, workplace agility? Use the 3 dimension (Chapter 5). (6points) Body/ Answer the question –(say 9 points)](https://reader035.fdocuments.net/reader035/viewer/2022071102/5fdba780c3e61c132512438f/html5/thumbnails/19.jpg)
Conclusion
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Conclusion
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2014/15
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2014/15
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PLANNINGStrategizing – Chapter 5/4.
Action word – Describe ways.
Key words – Benchmarking, information, decision making, bank, value
add.
Re-interpret question – 2 ways (qualitative and quantitative) for
benchmarking FM to show value add to bank for it to make FM
decisions.
Outline – 34/2= 15 points.
![Page 24: BCP Walkthrough Exercise - Trent Global · Intro –What is business agility, workplace agility? Use the 3 dimension (Chapter 5). (6points) Body/ Answer the question –(say 9 points)](https://reader035.fdocuments.net/reader035/viewer/2022071102/5fdba780c3e61c132512438f/html5/thumbnails/24.jpg)
PLANNINGAnswering – 2 ways (qualitative and quantitative) for benchmarking
FM to show value add to bank for it to make FM decisions.
Outline –
Intro – What is benchmarking? How is it related to KPI. (2points)
Body/ Answer the question – (say 8 points) –
Quantitative method (3-5 points)
• What is it/ information - KPI metrics
• What information
• How it value add?
Qualitative method (3-5 points)
• What is it/ information – Balance score card/ management by variance.
• How it value add?
Conclusion – Depending on the management mindset of the banks and how
strategic is FM, both ways can be used to show value add and for decision making.
Eg sale of building, leasing cheaper locations, energy savings etc. – 2 points
![Page 25: BCP Walkthrough Exercise - Trent Global · Intro –What is business agility, workplace agility? Use the 3 dimension (Chapter 5). (6points) Body/ Answer the question –(say 9 points)](https://reader035.fdocuments.net/reader035/viewer/2022071102/5fdba780c3e61c132512438f/html5/thumbnails/25.jpg)
Benchmarking
![Page 26: BCP Walkthrough Exercise - Trent Global · Intro –What is business agility, workplace agility? Use the 3 dimension (Chapter 5). (6points) Body/ Answer the question –(say 9 points)](https://reader035.fdocuments.net/reader035/viewer/2022071102/5fdba780c3e61c132512438f/html5/thumbnails/26.jpg)
Benchmarking
![Page 27: BCP Walkthrough Exercise - Trent Global · Intro –What is business agility, workplace agility? Use the 3 dimension (Chapter 5). (6points) Body/ Answer the question –(say 9 points)](https://reader035.fdocuments.net/reader035/viewer/2022071102/5fdba780c3e61c132512438f/html5/thumbnails/27.jpg)
Benchmarking
![Page 28: BCP Walkthrough Exercise - Trent Global · Intro –What is business agility, workplace agility? Use the 3 dimension (Chapter 5). (6points) Body/ Answer the question –(say 9 points)](https://reader035.fdocuments.net/reader035/viewer/2022071102/5fdba780c3e61c132512438f/html5/thumbnails/28.jpg)
Benchmarking
![Page 29: BCP Walkthrough Exercise - Trent Global · Intro –What is business agility, workplace agility? Use the 3 dimension (Chapter 5). (6points) Body/ Answer the question –(say 9 points)](https://reader035.fdocuments.net/reader035/viewer/2022071102/5fdba780c3e61c132512438f/html5/thumbnails/29.jpg)
Quantitative approach
• Describe the
3 main
categories of
KPI/ metrics.
• Related to
cost and
customer
satisfaction.
• From
operational
FM
perspective
![Page 30: BCP Walkthrough Exercise - Trent Global · Intro –What is business agility, workplace agility? Use the 3 dimension (Chapter 5). (6points) Body/ Answer the question –(say 9 points)](https://reader035.fdocuments.net/reader035/viewer/2022071102/5fdba780c3e61c132512438f/html5/thumbnails/30.jpg)
![Page 31: BCP Walkthrough Exercise - Trent Global · Intro –What is business agility, workplace agility? Use the 3 dimension (Chapter 5). (6points) Body/ Answer the question –(say 9 points)](https://reader035.fdocuments.net/reader035/viewer/2022071102/5fdba780c3e61c132512438f/html5/thumbnails/31.jpg)
Value Add (3points)
• Consider
every service
or item of exp.
• Can produce
management
info and
interface with
customers
opinions.
![Page 32: BCP Walkthrough Exercise - Trent Global · Intro –What is business agility, workplace agility? Use the 3 dimension (Chapter 5). (6points) Body/ Answer the question –(say 9 points)](https://reader035.fdocuments.net/reader035/viewer/2022071102/5fdba780c3e61c132512438f/html5/thumbnails/32.jpg)
Value Add (3points)
• Can link to
SLA – key to
KPI.
![Page 33: BCP Walkthrough Exercise - Trent Global · Intro –What is business agility, workplace agility? Use the 3 dimension (Chapter 5). (6points) Body/ Answer the question –(say 9 points)](https://reader035.fdocuments.net/reader035/viewer/2022071102/5fdba780c3e61c132512438f/html5/thumbnails/33.jpg)
Qualitative Method - Balance Scorecard
![Page 34: BCP Walkthrough Exercise - Trent Global · Intro –What is business agility, workplace agility? Use the 3 dimension (Chapter 5). (6points) Body/ Answer the question –(say 9 points)](https://reader035.fdocuments.net/reader035/viewer/2022071102/5fdba780c3e61c132512438f/html5/thumbnails/34.jpg)
Balance Scorecard
![Page 35: BCP Walkthrough Exercise - Trent Global · Intro –What is business agility, workplace agility? Use the 3 dimension (Chapter 5). (6points) Body/ Answer the question –(say 9 points)](https://reader035.fdocuments.net/reader035/viewer/2022071102/5fdba780c3e61c132512438f/html5/thumbnails/35.jpg)
Balance Scorecard
![Page 36: BCP Walkthrough Exercise - Trent Global · Intro –What is business agility, workplace agility? Use the 3 dimension (Chapter 5). (6points) Body/ Answer the question –(say 9 points)](https://reader035.fdocuments.net/reader035/viewer/2022071102/5fdba780c3e61c132512438f/html5/thumbnails/36.jpg)
Qualitative Method - Management by variance
![Page 37: BCP Walkthrough Exercise - Trent Global · Intro –What is business agility, workplace agility? Use the 3 dimension (Chapter 5). (6points) Body/ Answer the question –(say 9 points)](https://reader035.fdocuments.net/reader035/viewer/2022071102/5fdba780c3e61c132512438f/html5/thumbnails/37.jpg)
Qualitative method value add –
• Alignment with business
• facilities as an enabler
• Customer satisfaction
• Value for money…But harder to produce information for
decision making and is subjective as it is as at strategic level
![Page 38: BCP Walkthrough Exercise - Trent Global · Intro –What is business agility, workplace agility? Use the 3 dimension (Chapter 5). (6points) Body/ Answer the question –(say 9 points)](https://reader035.fdocuments.net/reader035/viewer/2022071102/5fdba780c3e61c132512438f/html5/thumbnails/38.jpg)
Qualitative method value add –
![Page 39: BCP Walkthrough Exercise - Trent Global · Intro –What is business agility, workplace agility? Use the 3 dimension (Chapter 5). (6points) Body/ Answer the question –(say 9 points)](https://reader035.fdocuments.net/reader035/viewer/2022071102/5fdba780c3e61c132512438f/html5/thumbnails/39.jpg)
Qualitative method value add –
![Page 40: BCP Walkthrough Exercise - Trent Global · Intro –What is business agility, workplace agility? Use the 3 dimension (Chapter 5). (6points) Body/ Answer the question –(say 9 points)](https://reader035.fdocuments.net/reader035/viewer/2022071102/5fdba780c3e61c132512438f/html5/thumbnails/40.jpg)
Conclusion
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Benchmarking
![Page 42: BCP Walkthrough Exercise - Trent Global · Intro –What is business agility, workplace agility? Use the 3 dimension (Chapter 5). (6points) Body/ Answer the question –(say 9 points)](https://reader035.fdocuments.net/reader035/viewer/2022071102/5fdba780c3e61c132512438f/html5/thumbnails/42.jpg)
Benchmarking
![Page 43: BCP Walkthrough Exercise - Trent Global · Intro –What is business agility, workplace agility? Use the 3 dimension (Chapter 5). (6points) Body/ Answer the question –(say 9 points)](https://reader035.fdocuments.net/reader035/viewer/2022071102/5fdba780c3e61c132512438f/html5/thumbnails/43.jpg)
2014/15
![Page 44: BCP Walkthrough Exercise - Trent Global · Intro –What is business agility, workplace agility? Use the 3 dimension (Chapter 5). (6points) Body/ Answer the question –(say 9 points)](https://reader035.fdocuments.net/reader035/viewer/2022071102/5fdba780c3e61c132512438f/html5/thumbnails/44.jpg)
2014/15
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PLANNINGStrategizing – Chapter 2/ 1
Action word – evaluate in detail.
Key words – competency areas, appropriate, facilities requirements.
Re-interpret question – Which FM competency areas are appropriate
for an organization and which are not.
Outline – 34/2= 15 points.
![Page 46: BCP Walkthrough Exercise - Trent Global · Intro –What is business agility, workplace agility? Use the 3 dimension (Chapter 5). (6points) Body/ Answer the question –(say 9 points)](https://reader035.fdocuments.net/reader035/viewer/2022071102/5fdba780c3e61c132512438f/html5/thumbnails/46.jpg)
PLANNINGAnswering – Which FM competency areas are appropriate for an
organization and which are not.
Outline –
Intro – What is competency? BIFM and IFMA definitions. (6points)
Body/ Answer the question – (say 9 points) –
Depending on the 4 stages of organization/ 5 models of FM (2 points)
Total FM/ Operational
• Appropriate competency / What is not appropriate?
Strategic FM
• Appropriate competency / What is not appropriate?
Conclusion – Also depends on the resources available ie HR budget, the
availability of talents and current FM education and training available locally. Eg
Singapore FM is focused on operational FM. – 3 points
![Page 47: BCP Walkthrough Exercise - Trent Global · Intro –What is business agility, workplace agility? Use the 3 dimension (Chapter 5). (6points) Body/ Answer the question –(say 9 points)](https://reader035.fdocuments.net/reader035/viewer/2022071102/5fdba780c3e61c132512438f/html5/thumbnails/47.jpg)
What is competency? IFMA definitions
• Knowledge,
skills,
attitudes
• Levels of
competencies
• Areas of
competencies
- IFMA
![Page 48: BCP Walkthrough Exercise - Trent Global · Intro –What is business agility, workplace agility? Use the 3 dimension (Chapter 5). (6points) Body/ Answer the question –(say 9 points)](https://reader035.fdocuments.net/reader035/viewer/2022071102/5fdba780c3e61c132512438f/html5/thumbnails/48.jpg)
What is competency? IFMA definitions
![Page 49: BCP Walkthrough Exercise - Trent Global · Intro –What is business agility, workplace agility? Use the 3 dimension (Chapter 5). (6points) Body/ Answer the question –(say 9 points)](https://reader035.fdocuments.net/reader035/viewer/2022071102/5fdba780c3e61c132512438f/html5/thumbnails/49.jpg)
What is competency? IFMA definitions
![Page 50: BCP Walkthrough Exercise - Trent Global · Intro –What is business agility, workplace agility? Use the 3 dimension (Chapter 5). (6points) Body/ Answer the question –(say 9 points)](https://reader035.fdocuments.net/reader035/viewer/2022071102/5fdba780c3e61c132512438f/html5/thumbnails/50.jpg)
What is competency? BIFM definitions
![Page 51: BCP Walkthrough Exercise - Trent Global · Intro –What is business agility, workplace agility? Use the 3 dimension (Chapter 5). (6points) Body/ Answer the question –(say 9 points)](https://reader035.fdocuments.net/reader035/viewer/2022071102/5fdba780c3e61c132512438f/html5/thumbnails/51.jpg)
What is competency? BIFM vs IFMA
![Page 52: BCP Walkthrough Exercise - Trent Global · Intro –What is business agility, workplace agility? Use the 3 dimension (Chapter 5). (6points) Body/ Answer the question –(say 9 points)](https://reader035.fdocuments.net/reader035/viewer/2022071102/5fdba780c3e61c132512438f/html5/thumbnails/52.jpg)
Depending on…
![Page 53: BCP Walkthrough Exercise - Trent Global · Intro –What is business agility, workplace agility? Use the 3 dimension (Chapter 5). (6points) Body/ Answer the question –(say 9 points)](https://reader035.fdocuments.net/reader035/viewer/2022071102/5fdba780c3e61c132512438f/html5/thumbnails/53.jpg)
Depending on…
![Page 54: BCP Walkthrough Exercise - Trent Global · Intro –What is business agility, workplace agility? Use the 3 dimension (Chapter 5). (6points) Body/ Answer the question –(say 9 points)](https://reader035.fdocuments.net/reader035/viewer/2022071102/5fdba780c3e61c132512438f/html5/thumbnails/54.jpg)
Depending on…
![Page 55: BCP Walkthrough Exercise - Trent Global · Intro –What is business agility, workplace agility? Use the 3 dimension (Chapter 5). (6points) Body/ Answer the question –(say 9 points)](https://reader035.fdocuments.net/reader035/viewer/2022071102/5fdba780c3e61c132512438f/html5/thumbnails/55.jpg)
Total FM/ Strategic FM
![Page 56: BCP Walkthrough Exercise - Trent Global · Intro –What is business agility, workplace agility? Use the 3 dimension (Chapter 5). (6points) Body/ Answer the question –(say 9 points)](https://reader035.fdocuments.net/reader035/viewer/2022071102/5fdba780c3e61c132512438f/html5/thumbnails/56.jpg)
Total FM/ Strategic FM
![Page 57: BCP Walkthrough Exercise - Trent Global · Intro –What is business agility, workplace agility? Use the 3 dimension (Chapter 5). (6points) Body/ Answer the question –(say 9 points)](https://reader035.fdocuments.net/reader035/viewer/2022071102/5fdba780c3e61c132512438f/html5/thumbnails/57.jpg)
Total FM/ Strategic FM
![Page 58: BCP Walkthrough Exercise - Trent Global · Intro –What is business agility, workplace agility? Use the 3 dimension (Chapter 5). (6points) Body/ Answer the question –(say 9 points)](https://reader035.fdocuments.net/reader035/viewer/2022071102/5fdba780c3e61c132512438f/html5/thumbnails/58.jpg)
Total FM/ Strategic FM
![Page 59: BCP Walkthrough Exercise - Trent Global · Intro –What is business agility, workplace agility? Use the 3 dimension (Chapter 5). (6points) Body/ Answer the question –(say 9 points)](https://reader035.fdocuments.net/reader035/viewer/2022071102/5fdba780c3e61c132512438f/html5/thumbnails/59.jpg)
Total FM – Appropriate Competencies
![Page 60: BCP Walkthrough Exercise - Trent Global · Intro –What is business agility, workplace agility? Use the 3 dimension (Chapter 5). (6points) Body/ Answer the question –(say 9 points)](https://reader035.fdocuments.net/reader035/viewer/2022071102/5fdba780c3e61c132512438f/html5/thumbnails/60.jpg)
Strategic FM – Appropriate Competencies
![Page 61: BCP Walkthrough Exercise - Trent Global · Intro –What is business agility, workplace agility? Use the 3 dimension (Chapter 5). (6points) Body/ Answer the question –(say 9 points)](https://reader035.fdocuments.net/reader035/viewer/2022071102/5fdba780c3e61c132512438f/html5/thumbnails/61.jpg)
Total FM vs Strategic FM – Appropriate Competencies
Total FM Strategic FM
Core Competencies
• Operational• Overall management
• Long range planning• Value creation
Maindifferences
• Maintenance and operations
• Facility functions• Procurement• Space management
• Real estate• Specialized practices –
architectural,engineering, BCM, risk management
• Life cycle costing• Innovation
Overlapcompetencies
• Budgeting/ finance• Integration of services/ design for operations• Design / project management• Communication/ responsibilities
![Page 62: BCP Walkthrough Exercise - Trent Global · Intro –What is business agility, workplace agility? Use the 3 dimension (Chapter 5). (6points) Body/ Answer the question –(say 9 points)](https://reader035.fdocuments.net/reader035/viewer/2022071102/5fdba780c3e61c132512438f/html5/thumbnails/62.jpg)
Conclusion…Further depends on local context/ HR
![Page 63: BCP Walkthrough Exercise - Trent Global · Intro –What is business agility, workplace agility? Use the 3 dimension (Chapter 5). (6points) Body/ Answer the question –(say 9 points)](https://reader035.fdocuments.net/reader035/viewer/2022071102/5fdba780c3e61c132512438f/html5/thumbnails/63.jpg)
Conclusion…Further depends on local context/ HR
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Conclusion…Further depends on local context/ HR
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2013/14
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2014/15
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PLANNINGStrategizing –Chapter 5+ articles/ Chapter 6/ Chapter 3/ Chapter 7
Action word – Critically evaluate.
Key words – Agility, FM requirements, planning, advancement of
technology, anywhere, anytime, work-life balance.
Re-interpret question – The FM considerations when planning for
workplace and business agility. To discuss trends and technology.
Outline – 34/2= 15 points.
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PLANNINGAnswering – The FM considerations when planning for workplace and
business agility. To discuss trends and technology.
Outline –
Intro – What is business agility, workplace agility? Use the 3 dimension (Chapter
5). (6points)
Body/ Answer the question – (say 9 points) –
Areas of business concerns in present modern context.
1. Work anytime anywhere – Chapter 5 slides
2. Work life balance – CBRE report
Agility implications for FM.
Conclusion – Higher IT and energy requirements to enable. Involves redesign of
facilities. – 2 points
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Work Anytime Anywhere
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Work Anytime Anywhere
• Reduced workplace
• More collaborative and open space.
• More teleconferencing, IT facilities
• More power facilities.
• Assuming more offsite, overseas travelling eg sales force.
• Allow telecommuting.
• A form of BCP planning.
• Requires more comprehensive, real time facilities booking
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Work Life Balance
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Work Life Balance
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Work Life Balance
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Business Agility implications – Unit 3 Outsourcing non core
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Business Agility implications
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Business Agility implications –Unit 5 2nd dimensions FM be flexible
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Business Agility implications –Unit 5 2nd dimensions FM be flexible
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Business Agility implications –Unit 5 2nd dimensions FM be flexible
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Business Agility implications –Unit 7 – use of IT to boost FM
productivity