BCBST Value Story

The Valueof Blue

LVS© BlueCross BlueShield of Tennessee 2010. All rights reserved. Proprietary and Confidential information.

2010 1

The Valueof Blue


2010 2

The Valueof Blue PRODUCTS

Flexible, affordable plans

The Valueof Blue


2010 3

*Specialty Products, other than DentalBlue and VisionBlue, are not insured by BlueCross BlueShield of Tennessee.*Specialty Products, other than DentalBlue and VisionBlue, are not insured by BlueCross BlueShield of Tennessee.

Medical

Flexible Plan Options to Support All Groups

Specialty

Traditional and Voluntary

Value-BasedBenefit Plans

The Valueof Blue


2010 4

The Valueof Blue NETWORKS

Unmatched access and discounts

The Valueof Blue


Broad Network AccessFrom Tennessee to the World

2010 5

NationalNational

GlobalGlobal

LocalLocal

The Valueof Blue


As Market Leader, We ProvideBroadest Access and Deepest Discounts

2010 6

LocalLocal Two network options

(Networks P and S)

19,000 physicians

150 hospitals

2,200 dentists

1,500 pharmacies

54% average discount (Physician and Hospital)

NationalNational

GlobalGlobal

The Valueof Blue


BlueCard® PPO

896,400 providers

5,350 hospitals

51% discount average

1,600 designated centers

46 states

Out-of-State Members Join 1-in-3 Americans With a BlueCross BlueShield Health Plan

2010 7

NationalNational

GlobalGlobal

LocalLocal

The Valueof Blue


Global Service and Care Expected from BlueCross BlueShield of Tennessee

2010 8

GlobalGlobal BlueCard® PPO

Worldwide Program

7,000 providers

1,000 hospitals

178 countries

LocalLocal

NationalNational

The Valueof Blue


2010 9

The Valueof Blue SOLUTIONS

Making a 360°Impact

The Valueof Blue



2010 11

Equipping Brokers

Supporting Employers

Engaging MembersWhole-person, whole-family approach to help navigate the healthcare system and empower Well+Wise consumers

Exceptional service delivery to ensure plan adoption and long-term satisfaction

Resources and consultation to help maximize your revenue and minimize your overhead

The Valueof Blue


2010 12

The Valueof Blue Members

Driving 100%, All-In Engagement

The Valueof Blue



04/11/23 13

Engaging Members

Health behavior has twice the impact on health than genetics. It’s the No. 1 influence on health today

Preventable illness accounts for 90% of the cost of care – yet only 5% of spending is on preventive care

Consider 100 employees, each with three health

risks. Removing one risk factor per employee saves

up to $149,400 in lost productivity

The Valueof Blue



04/11/23 14

Engaging Members

Whole-person, whole-family approach to help members navigate the healthcare system and become Well+Wise consumers through:

Better guidance and education

Better support for wellness and lifestyle health needs

Better solutions for chronic condition care

The Valueof Blue


2010 15


Health Coaching

Incentives & Rewards

Integrated Care Coordination

BluePerks

ConsumerCoaches

24/7/365Nurseline

Online Decision Support Tools

Wellness & Lifestyle Support

PreventiveReminders

BiometricScreenings

BlueAccessMember Portal

PersonalHealth Analysis

The Valueof Blue


2010 16

The Valueof Blue Employers

Superior service and efficiencies

The Valueof Blue



2010 17

Supporting Employers

Exceptional service delivery to ensure plan adoption and long-term satisfaction

Superior claims and member services

Enrollment and billing options, including eCheck

Flexible reporting options

Well+Wise® 100% all-in approach to educate, activate and incent better health

BlueAccess for Employers with online Resource Center

The Valueof Blue


04/11/23 18

The Valueof Blue Brokers

Supporting ease of business

The Valueof Blue



2010 19

Equipping BrokersResources and consultation that provides unique time- and cost-saving opportunities:

Local sales and account management

Single Point of Contact support

Consumer Coaches for CDHC expertise

Broker Seminars for CE Accreditation

BlueAccess personalized Broker portal with

online Resource Center

The Valueof Blue


2010 20

The Valueof Blue Communities

Supporting healthier lives and lifestyles

The Valueof Blue


Strong Economic Impact on Tennessee

Local, State andFederal Taxes

$7.5Million

Charitable Contributions

$136Million

$1.34Billion

04/11/23 21

Direct and Indirect Business

Value Impact

Based on Commissioned StudyBased on Commissioned Study

The Valueof Blue



2010 22

Supporting Better Health and Patient Outcomes

Giving Back to Communities, Charities and OrganizationsSupporting Tennessee through charitable giving and volunteer programs to create positive change in our communities across the state

Creating a healthier Tennessee by encouraging better health and healthy living through program funding, research, sponsorships and grants

The Valueof Blue


$7.5 MillionTo Over 400 Charitable Organizations

2010 23

*2008*2008

Access and Uninsured

20%

Disease Managementand Prevention

23%

Education Disparities and Diversity

36%

Economic and Community

Development21%

The Valueof Blue


Promoting Better Health

04/11/23 24

Patient and Hospital Safety

Addressing Childhood Obesity

Reducing Infant MortalityMemphis Blues Project | Telemedicine | Girls, Inc.IMPACT Program | Vanderbilt Preterm Research

WalkingWorks for Schools | Born to Move | Good Health Club Physicians’ Toolkit

Tennessee Center for Patient Safety | Tennessee Surgical Quality Collaborative | Better Health Outcomes for Tennessee

The Valueof Blue


04/11/23 26

The Valueof Blue Providers

Collaborative initiatives and support

The Valueof Blue


2010 28

The Valueof Blue Solutions

Plans for better health. Plans for a better life.®

BCBST Value Story

Economy & Finance

Transcript of BCBST Value Story