Bb world poster
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Transcript of Bb world poster
Regaining Faculty Confidence after a Difficult UpgradeCatherine Dutton, PhD & Jean Mankoff, MS
10/09
1/10
3/10
6/10
8/10
10/10
1/11
7/09Begin 7.3 to 9.0 upgrade planning
Campus announcement via e-mailVisit all department meetingsUpgrade awareness campaign
9.0 server setup and comprehensive testingCourse migration begins
Faculty & staff training offeredSessions for each department
9.0 live!Few minor bugsRecommendation from MH to look at 9.1Install 9.1 on staging for testing
Upgrade to 9.1Fall semester begins 1 week later
Begin testing Service Packs 2, 3, 4Faculty meetingsFaculty ask to return to 7.3Informal faculty interviews regarding issues/satisfaction
333 Faculty attended training!!
Regularly scheduled downtimeUpgrade testing process establishedFocus on odd service packsPatches allowed during semester after testing
Open list of bugs and fixes on websiteFaculty advisory committee Consistent training for helpdeskDocument, document, document!
More focus on in the moment information
How-to guides- added context for using toolsTips of the week Delievered via e-mail Addressed pressure points Blackboard Bytes videosWeekly drop-in open labs
Office walk-throughs provided a face for Blackboard
42 Major User Bugs
1,257 user support cases ESCALATED
8/11Successful upgrade to SP5
Introduce new issues or stick with what we know?Upgrade to SP3 or SP4 cancelled
56 User Support Cases Escalated8 Minor User Bugs
They were prepared!