Bavonese cpa internet marketing presentation april 2011

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1 INTERNET MARKETING SUCCESS STRATEGIES FOR PRIVATE PRACTICE REFERRALS Joe Bavonese, PhD uncommon practices April 8, 2011 California Psychological Association Convention april 2011 www.uncommonpractices.com

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Joe Bavonese, PhD presented at the California Psychological Association annual convention in April 2011. Here are the slides from his presentation.

Transcript of Bavonese cpa internet marketing presentation april 2011

Page 1: Bavonese cpa internet marketing presentation april 2011

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INTERNET MARKETING SUCCESS STRATEGIESFOR PRIVATE PRACTICE REFERRALS

INTERNET MARKETING SUCCESS STRATEGIESFOR PRIVATE PRACTICE REFERRALS

Joe Bavonese, PhD

uncommon practices

April 8, 2011

California Psychological Association Convention

april 2011www.uncommonpractices.com

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INTERNET MARKETING ROCKS!!!!

INTERNET MARKETING ROCKS!!!!

march 2011www.uncommonpractices.com

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AGENDA

Why Internet Marketing? Websites Search Engine Optimization (SEO) Pay Per Click Advertising Social Media Video Marketing

april 2011www.uncommonpractices.com

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WHY INTERNET MARKETING?WHY INTERNET MARKETING? 2 billion Internet users

worldwide; 266 million inNorth America

Internet Usage Continues toIncrease by 14% Per Year

april 2011www.uncommonpractices.com

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WHY INTERNET MARKETING?WHY INTERNET MARKETING? Joe has gotten at least

45 referrals / month for his therapy practice from Online Sources, every month for the past six years

Many Private Practitionershave Filled up their Practiceswith Mostly Internet Referrals

april 2011www.uncommonpractices.com

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WHY INTERNET MARKETING?WHY INTERNET MARKETING?

Searches for Information

o Google: 2 billion searches daily; 93% use regularly; Google gets72% of all searches (and 98% ofall mobile searches!)

o 84% of People Use the InternetFirst When Searching for a Professional Service

april 2011www.uncommonpractices.com

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WHY INTERNET MARKETING?WHY INTERNET MARKETING?

Email

o 294 billion sent daily;

o 480 million new users every year

o 40% of Emails Now Read on Mobile Devices

april 2011www.uncommonpractices.com

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WHY INTERNET MARKETING?WHY INTERNET MARKETING?

Therapist Directories

o Good Therapy: 1.2 million searches per month

o Psychology Today: top 0.02% of all websites for traffic

april 2011www.uncommonpractices.com

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WHY INTERNET MARKETING?WHY INTERNET MARKETING? Social Media

o Facebook passed Google in

Daily Visits, March 2010

o Facebook: 600 million active users;

200 million access via cell phones

o Average Visit on Facebook: 20 minutes,

longest of any website

april 2011www.uncommonpractices.com

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WHY INTERNET MARKETING?WHY INTERNET MARKETING? Video

o YouTube: 2 billion videos

viewed every day; 200 million of those on mobile devices

o Number of videos uploaded to Facebook every month: 20 million

o YouTube: 3rd in overall web traffic after Facebook &

Google

april 2011www.uncommonpractices.com

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WEBSITESWEBSITES

255 Million as of December 2010

21 million new sitesadded in 2010

april 2011www.uncommonpractices.com

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WEBSITESWEBSITES

For your site to be more than an online brochure,You Need Traffic!

o Free Organic Search - via Search Engine

Optimization (SEO) o Paid Advertising

april 2011www.uncommonpractices.com

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WEBSITESWEBSITES Without Traffic, the Best Website

in the World Will Just Sit there andDo Little for your Practice

april 2011www.uncommonpractices.com

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WEBSITESWEBSITES You Also Need to Convert Traffic to Phone Calls or Emails

o Structure of Content

o Call to Action

april 2011www.uncommonpractices.com

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WEBSITESWEBSITES You Have Five Choices of Content on a Home Page:

o Your credentials/training

o The DSM categories you work with

o The services you provide (individual psychotherapy etc)

o The benefits of working with you

o The problems of daily living the potential client is

experiencing – in their own language

april 2011www.uncommonpractices.com

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WEBSITESWEBSITES Fortunately, we have decades of research from the

Advertising World to Help us Choose the Best One

april 2011www.uncommonpractices.com

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WEBSITESWEBSITES But before we answer that, we need to know one other

answer:

What is the Most Precious Resource

Online???

april 2011www.uncommonpractices.com

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WEBSITESWEBSITES The Most Precious Resource Online Is

o Attention!

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WEBSITESWEBSITES Never forget that people have VERY SHORT

attention spans on Home Pages (usually <30 seconds)

The Internet is like anenormous ADD Simulation Game!

april 2011www.uncommonpractices.com

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WEBSITESWEBSITES

Home Page must be about Potential Client’s Issues/Problems in their language (not DSM)

NOT ABOUT YOU,YOUR TRAINING,or your SERVICES

april 2011www.uncommonpractices.com

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WEBSITESWEBSITES

april 2011www.uncommonpractices.com

Mediao Increase levels of engagement:

Text - Picture - Audio - Video

Formattingo Avoid visual monotony – paragraphs of text onlyo Avoid tiny fonts

o Use graphics, bullet points to break up texto Laptop sales > desktop sales now: Note Screen Sizeo Smartphones & Tablets – 3 to 10 inch screens

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WEBSITES-KEY TAKEAWAYS-WEBSITES-KEY TAKEAWAYS-

Job of your Home Page: Show Potential Clients that You Can Help Them with Their SPECIFIC Problem/Challenges, in THEIR OWN LANGUAGE

Avoid Animations and Flash on Site Include a Call to Action – Tell the Reader What

You Want them to Do Next

april 2011www.uncommonpractices.com

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SEARCH ENGINE OPTIMIZATIONSEARCH ENGINE OPTIMIZATION SEO – free, organic search

o Meta tags o High Search Keywords

for Your Area of Specialization o Domain Name o Inbound Links

april 2011www.uncommonpractices.com

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SEARCH ENGINE OPTIMIZATIONSEARCH ENGINE OPTIMIZATION Meta Tags

o View Source in your browser to see them all

-Title Tag most important (up to 70 characters) -Description Tag 2nd most important (up to 160 characters) -Keyword Tag is WORTHLESS

april 2011www.uncommonpractices.com

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SEARCH ENGINE OPTIMIZATIONSEARCH ENGINE OPTIMIZATION

Sample Meta Tags – VIEW SOURCEIn your Browser

april 2011www.uncommonpractices.com

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SEARCH ENGINE OPTIMIZATIONSEARCH ENGINE OPTIMIZATION

Find the Highest Frequency Keywords for Your Areas of Specialization with the Google Keyword Tool

-Find the link for this took by searching in Google for “keyword tool”

april 2011www.uncommonpractices.com

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SEARCH ENGINE OPTIMIZATIONSEARCH ENGINE OPTIMIZATION

Sample Keyword Research Results

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SEARCH ENGINE OPTIMIZATIONSEARCH ENGINE OPTIMIZATION Domain Name

o There’s an SEO Benefit if High-search Keywords

are in Your Domain Name - such as www.anxietycounselingchicago.com

o Don’t Use your Own Name www.drmarkjones.com

o We Want People to Find You Who Don’t Know You

april 2011www.uncommonpractices.com

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SEARCH ENGINE OPTIMIZATIONSEARCH ENGINE OPTIMIZATION

Inbound Links

o Get Your Site Listed on as Many High-Traffic Sites as Possible

o This Is a Crucial Part of Your Google Page Rank, where Your Site is Rated 0-10

april 2011www.uncommonpractices.com

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SEARCH ENGINE OPTIMIZATIONSEARCH ENGINE OPTIMIZATION

Create a Profile on Google Maps/Placeso www.google.com/places

Create a Profile on Bing Maps/Places

o ssl.bing.com/listings/ListingCenter.aspx

Both Profiles Needs to be Verified By immediate phone call with a PIN # By a postcard mailed to your office address with a PIN#

april 2011www.uncommonpractices.com

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SEARCH ENGINE OPTIMIZATION-KEY TAKEAWAYS-SEARCH ENGINE OPTIMIZATION-KEY TAKEAWAYS-

Optimize the Title and Description Tag with High Search Keywords

Get as many Inbound Links as you Can

Get Registered on Google and Bing Maps/Places

april 2011www.uncommonpractices.com

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PAY PER CLICK ADVERTISINGPAY PER CLICK ADVERTISING

Paid Advertising

o Google AdWords

o Google Boost

o MS Adcenter

april 2011www.uncommonpractices.com

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PAY PER CLICK ADVERTISINGPAY PER CLICK ADVERTISING

Google AdWords

o Get on Page 1 in 1 day

o Only Pay for Clicks

o Control Amount of Traffic

o You Can Pause/Stop Adsat Any Time

april 2011www.uncommonpractices.com

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PAY PER CLICK ADVERTISINGPAY PER CLICK ADVERTISING

april 2011www.uncommonpractices.com

Google AdWords

o Expect to Spend 2-3 Months Revising a New Campaign

o Immediate Daily Feedback Allows you to Revise and Optimize Your Ad Campaigns

o Always Split Test Ads to Improve Click Through Rates

o Average Results: 1 New Client Every $5 Per Day You Spend

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PAY PER CLICK ADVERTISINGPAY PER CLICK ADVERTISING

april 2011www.uncommonpractices.com

NEW: Google Boost

o Get on TOP of Page 1

o Higher Cost Per Click, but MUCH Simpler to Setup vs AdWords

o No Control over Keywords

o Setup Through Your Google Places Page

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PAY PER CLICK ADVERTISING-KEY TAKEAWAYS-PAY PER CLICK ADVERTISING-KEY TAKEAWAYS-

Don’t Use Home Page as Landing Page

What to Expect: 1 new client/month for every $5 of your Daily Budget

Avoid Companies that Try to Sell You One Keyword for a Flat Rate – you Need a List of Many Keywords to Succeed

april 2011www.uncommonpractices.com

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SOCIAL MEDIA/SOCIAL NETWORKINGSOCIAL MEDIA/SOCIAL NETWORKING

Facebook LinkedIn

Twitter

april 2011www.uncommonpractices.com

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SOCIAL MEDIA/SOCIAL NETWORKINGSOCIAL MEDIA/SOCIAL NETWORKING

User-Generated Content

Lists of Friends/Contacts/Followers

Messaging Between Contacts

april 2011www.uncommonpractices.com

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SOCIAL MEDIA/SOCIAL NETWORKINGSOCIAL MEDIA/SOCIAL NETWORKING

Facebook

o Privacy Concerns!

o You can Establish a Purely Business Profile

o You Can Also Create a “Fan Page” within Facebook

april 2011www.uncommonpractices.com

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SOCIAL MEDIA/SOCIAL NETWORKINGSOCIAL MEDIA/SOCIAL NETWORKING

Facebook

o Best Chance of Referrals:

Facebook Pay Per Click Ads

- Advantages over Google AdWords include targeted profile; lower price per click; picture/graphic can be included; and more words in ads

april 2011www.uncommonpractices.com

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SOCIAL MEDIA/SOCIAL NETWORKINGSOCIAL MEDIA/SOCIAL NETWORKING

Twitter

o Great Resource for Up to the Minute News

o But Despite Massive Hype, It’s Not Ready for Prime Time as a Referral Source

o Can’t Hurt to Register Twitter Names <= 20 characters in case Search Capabilities Become More Widely Used

o @chicagoanxiety or @bettermarriage

april 2011www.uncommonpractices.com

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SOCIAL MEDIA/SOCIAL NETWORKINGSOCIAL MEDIA/SOCIAL NETWORKING LinkedIn

o Like This Convention, Emphasis is on Learning& Networking

o Good for Business to Business Referrals such as Supervision or Clinical Training

o Also Good to Ask Clinical Questions and Get Support for your Practice

april 2011www.uncommonpractices.com

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SOCIAL MEDIA/SOCIAL NETWORKING-KEY TAKEAWAYS-SOCIAL MEDIA/SOCIAL NETWORKING-KEY TAKEAWAYS-

Register Free Profiles on Facebook, Twitter and LinkedIn for the Valuable Inbound Links

Experiment with Facebook Pay Per Click ads

april 2011www.uncommonpractices.com

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VIDEO MARKETINGVIDEO MARKETING Video Marketing Has Six Big Advantages:

o Videos Get Indexed in Google Faster than Anything Elseo Videos Can be Keyword Tagged for Searcho In Search Results, Video Shows up a Thumbnail Image,

not a Line of Text:

april 2011www.uncommonpractices.com

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VIDEO MARKETINGVIDEO MARKETING

Video Marketing Has Six Big Advantages:

o Video is the Most Engaging Medium Available

o Videos Can go Viral (others market for you)

o High Resolution Video is Very Inexpensive To Produce and Free to Put Online and on Your Website

april 2011www.uncommonpractices.com

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VIDEO MARKETING-KEY TAKEAWAYS-VIDEO MARKETING-KEY TAKEAWAYS-

Create a YouTube Channel – it’s free

Start Making 1-2 minute Videos about Your Areas of Expertise

Embed Videos on your Website and Put on as Many Video Sharing Sites as Possible

april 2011www.uncommonpractices.com

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CONCLUSIONS

For Many Specialty Areas, It Is Difficult to Succeed in Independent Practice without a Solid Internet Marketing Component

Internet Marketing as a Source of Independent

Practice Referrals Will Continue to Increase More Search Results Will Come from Cell Phones

in the Future, Especially iPhone & Android OS Create a Successful Online Presence Now to Stay

Ahead of the Curve

april 2011www.uncommonpractices.com

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FURTHER RESOURCES

april 2011www.uncommonpractices.com

www.uncommonpractices.com/cpa2011.html

FREE Question & Answer Call on April 29, 9-10 am Pacific

Call 800 940 0185 to Register or [email protected]

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THANK YOU!

Joe Bavonese, PhD

www.uncommonpractices.com

[email protected]

800 940 0185

april 2011www.uncommonpractices.com