BasicTroubleshootingThis work was created by PPL. This work is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 License. You are free to copy, distribute, transmit, and adapt this work provided that this use is of a non-commercial nature, that any subsequent adaptations of the work are placed under a similar license, and that appropriate attribution is provided where possible.

Uh-oh … Something’s wrong with my computer.

What should I

do??

CHECK THE CORDSIs your computer on?

Power Cord?Power button?

Monitor System Unit Power Switch

Non-responsive screen? Keyboard/mouse plugged in USB vs PS/2

What do all those other cords do?

PORT PURPOSE PICTURE

Ethernet Port Internet

Audio Ports Speakers & Headphones

HDMI (“High Definition Multimedia Interface”) Projector

NOTHING IS MOVING …….

THE LIFE SAVER: Task Manager

CTRL + DELETE + ALTBrings up Task Manager window

Click on program which is taking too long to respond or whose CPU usage is colored red.

“End Task”

RANDOMLY CRASHING?

OverheatingRemove any items covering the vents

Updated Anti-Virus?Anti-virus updates contain important “fixes” – always install

updates to ensure broadest protection.

ISP BASICSISP – Internet Service Provider

Dial-Up Cable and DSL Wireless Connection to an Internet Service Provider via telephone lines

Broadband Internet access that uses cable television and telephone lines, respectively

Computer network that isn’t connected by a cable (wire)

WHAT DO ALL THESE NUMBERS MEAN?

56kbps Email & light browsing

1Mbps Lots of browsing, downloading music,

streaming videos OR multiple people in your household

3Mbps Serious gamers OR consistently send/receive

LARGE files

INTERNET CONNECTION LOST? Check cables Click on internet connection icon.

Network & Sharing Center Disconnect/connect

Restart your computer

Used to make your web-browsing experience more convenient by remembering:

• Addresses

• Account numbers

• Usernames & Encrypted passwords

• Last place on webpage

COOKIES

COOKIES

BUT – they can also be used to track specific web sites or a user’s navigation through a particular website.

You CAN turn off cookies in your browser … but some websites may not load properly

DISABLE/ENABLE POP-UPS

Internet Explorer Go to Tools -> Internet Options -> Privacy -> select your level on the scroll

Chrome Settings -> Privacy/Content Settings

Pop-ups “pop-up” in different areas on different browsersChrome – address bar; IE – near Taskbar

DON’T CLICK ON LINKS

DON’T DOWNLOAD ATTACHMENTS!

AUDIO

Multiple audio ports and areas for volume control.Mute on?Stereos plugged into headphone port?No luck? Try “Hardware and Sound” in the Control Panel.

STILL HAVING TROUBLE …

Google is your friend Write down error message and call IT

INTERNET CRIME

MALWAREHOW IT INFECTS:

Tricks you into installing, or installs without your knowledge, along with desired programs that seem beneficial (Music, Videos, Games, Screensavers, Pictures).Distribution channels include IRC, peer-to-peer networks, newsgroup postings, etc.

WHAT IT DOES:Steals personal information and usage habits.Can change computer settings, home pages, and break other programs.Embeds deeply into OS, very difficult to remove, can damage files/equipment.

DON’T CLICK ON POP-UPS!