Basic issues of Basic issues of e-government e-government within the EUwithin the EU

Elitsa Lozanova-Belcheva,Senior assistant professor,

Department of Library and Information Studies and Cultural Policy

Sofia University “St. Kl. Ohridski”

ISSS’2009 “INFORMATION FOR THE PEOPLE. PUBLIC INFORMATION/E-GOVERNMENT IN EU COUNTRIES”, 13-26.07.2009, Jarocin, Poland

Produced as implementation of the project ERA_IP_10_2008/11/2008

AGENDAAGENDA

E-government stagesE-government stages

European e-government policyEuropean e-government policy

E-government readiness – EuropeE-government readiness – Europe

European e-government best European e-government best practices’2007 practices’2007

Definition of e-Government used bythe EU-Commission

„eGovernment is the use of information and communication

technologies in public administrations - combined withorganizational change and new skills - to improve publicservices and democratic processes and to strengthensupport to public policies.”

http://europa.eu.int/information_society/soccul/egov/index_en.htm

Stages of e-Government Evolution

Stage I – Emerging Stage II – Enhanced

Stage III – Interactive

Stage IV – Transactional

Stage V - Connected

The EU‘s The EU‘s eGovernmenteGovernment policy policy

•eEurope Initiative (1999)

•eEurope 2002 & 2005 Action Plans

•i2010 - A European Information Society for Growth and Employment (2005)

The EU‘s The EU‘s eGovernmenteGovernment policy policy

The Action Plan focuses on five major objectives for eGovernment with specific objectives for 2010:

• No citizen left behind: advancing inclusion through eGovernment so that by 2010 all citizens benefit from trusted, innovative services and easy access for all;

• Making efficiency and effectiveness a reality – significantly contributing, by 2010, to high user satisfaction, transparency and accountability, a lighter administrative burden and efficiency gains;

• Implementing high-impact key services for citizens and businesses - by 2010, 100% of public procurement will be available electronically, with 50% actual usage5, with agreement on cooperation on further high-impact online citizen services;

Putting key enablers in place - enabling citizens and businesses to benefit, by 2010, from convenient, secure and interoperable authenticated access across Europe to public services;

• Strengthening participation and democratic decision-making - demonstrating, by 2010, tools for effective public debate and participation in democratic decision-making.

E-government readiness in Europe 2008E-government readiness in Europe 2008

E-government readiness in Europe 2008E-government readiness in Europe 2008

E-government readiness in Europe 2008E-government readiness in Europe 2008

E-government readiness in Europe 2008E-government readiness in Europe 2008

For Better Public Services for Growth and Jobs:Horeca1: " One-stop-shop for Hotel Restaurant Café licences" submitted by the Economic Development Department, City of Amsterdam, The Netherlands.Horeca1 helps entrepreneurs and SMEs to easily find out which governmental documents they have to obtain for the seven local licences required in the City, by answering questions on-line and filling out a single form.

ForFor Participation and Transparency empowering citizens and business to Participation and Transparency empowering citizens and business to influence open government, policy-making and the way public influence open government, policy-making and the way public administrations operate and deliver services:administrations operate and deliver services:MypageMypage: Self-service Citizen Portal : Self-service Citizen Portal submitted by Norge.no, portal of the Ministry of Government Administration and submitted by Norge.no, portal of the Ministry of Government Administration and Reform of Norway.Reform of Norway.Mypage offers more than 200 services for citizens. More than 200,000 users Mypage offers more than 200 services for citizens. More than 200,000 users registered on the portal within its first four months of its operation.registered on the portal within its first four months of its operation.

For For Social Impact and Cohesion Public Services:Social Impact and Cohesion Public Services: BesanconBesancon..clicclic submitted submitted by the City of Besançon, France.by the City of Besançon, France.Besançon has been recycling computers donated by firms.  Once refurnished in Besançon has been recycling computers donated by firms.  Once refurnished in a centre for disabled workers, recipients of these computers have included a centre for disabled workers, recipients of these computers have included primary schools, hospitals, associations, retirement homes and, since 2006, primary schools, hospitals, associations, retirement homes and, since 2006, some schools in Senegalsome schools in Senegal

For For Effective and Efficient Administration:Effective and Efficient Administration: DVDV "DVDV "GermanGerman AdministrationAdministration ServicesServices DirectoryDirectory" submitted by BIT the Portal " submitted by BIT the Portal of the Federal Government of Germany.of the Federal Government of Germany.DVDV is a service directory supporting the interworking of on-line public DVDV is a service directory supporting the interworking of on-line public services at a "machine to machine" level.  It lists agencies and other providers services at a "machine to machine" level.  It lists agencies and other providers with their respective services, so that queries can be executed directly by with their respective services, so that queries can be executed directly by different software applications rather than requiring human interventiondifferent software applications rather than requiring human intervention

Thank you!Thank you!

For more informationFor more information

eli_belcheva@yahoo.comeli_belcheva@yahoo.come.lozanova@sclge.lozanova@sclg. uni-sofia.bg. uni-sofia.bg