Bart Hendrickx measuring-sociallearning-spsbe02
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Transcript of Bart Hendrickx measuring-sociallearning-spsbe02
Bart Hendrickx
Measuring Social Learning in
SharePoint with Assessments
#SPSBE
#SPSBE02
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Bart Hendrickx
Solutions Consultant = pre-sales
Always learning
Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
#spsbe
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@inthelearn
Introduction
How can I increase service levels? By improving learning?
How can I fulfill compliance requirements? By documenting understanding?
How can I save money? By adapting training?
If you have these questions, this presentation may help
What is social learning?
What is 70+20+10?
What are assessments?
What is SharePoint? (ouch)
Other possible questions
John Kleeman, Founder and Chairman of Questionmark
http://blog.sharepointlearn.com/
Special thanks
Theory
70%
20%
10%
Learning By Doing
Learning From Others
Formal Learning
On-The-Job learning by making mistakes, taking time for retrospectives and learning from the
experience.
Learning from your mentors, conversations
with peers and meetings (if you pay attention and
ask questions)
Only ~10% of learning comes from study
(reading, researching, courses, etc.)
70+20+10 model of learning
http://blog.eric.info/2011/02/the-702010-model-for-learning-and-development/
70+20+10 model for learning
~70% from Experience
Workplace
~20% from Others
Social
~10% from Study
Formal
SharePoint is where you learn from others Search
Wikis
Blogs
Discussions
Assessments are a critical part of learning
Quizzes (memory recall)
Surveys (needs analysis)
Tests (measure knowledge/skills)
Exams (more formal tests)
http://blog.sharepointlearn.com/2011/09/29/how-to-remember-what-youve-learned-at-sharepoint-conferences-and-everywhere/ Based on: http://psych.wustl.edu/memory/Roddy%20article%20PDF
Measuring social learning initiatives
Results
Did they like it?
Did they learn it?
Are they doing it?
Use cases
Sales channel verification Do you have the right sales skills to sell my product?
Technical verification Do you know how to maintain or describe our products?
Typical social learning techniques
Knowledge check quizzes e.g. every Monday morning
Evaluation surveys
User-generated quizzes
Employee/partner portal
SharePoint useful for certification support Easily host practice tests and practice items
Easily host surveys and polls
Discussion board
Mentoring connections
Blogs and wikis
Tag and rate resources to help others
Search
Certification support
http://blog.sharepointlearn.com/2011/04/30/using-sharepoint-for-certification-support/
Use a SharePoint list to track Who has taken annually required training
Who is due or has passed annually required tests
Competence tests
http://blog.sharepointlearn.com/2011/08/11/how-to-use-sharepoint-to-track-annual-competency-tests-part-1-lists/
Is getting someone to sign they have read a document good enough?
US Appeals Court 2005: “merely having an individual sign a form acknowledging his
responsibility to read the safety manual is insufficient to insure that the detailed instructions contained therein have actually been communicated”
You want objective evidence someone understands
Regulatory compliance
Complete General Const. Co. v. OSHRC, 2005 U.S. App. LEXIS 5197 (6th Cir.), March 29, 2005. Quoted in: https://www.questionmark.com/communities/Pages/download_confirm.aspx?resource=The Role of Assessments in Mitigating Risk for Financial Services Organizations.pdf
Community of practice Engage interest / validate moderators / survey practice
Performance support Just in time diagnostic quizzes that direct to learning
Report on scores Report scores from assessments in SharePoint
Use SharePoint to collate results
Other common applications
From Microsoft published case study (June 2011)
Examples
Dare2Share (videos, podcasts)
Puts case for SharePoint and informal learning
Suggests a pilot is best way to start informal learning
BT
http://blog.sharepointlearn.com/2011/06/16/is-there-a-business-case-for-sharepoint-in-informal-learning/
Used SharePoint for sales training
Saved $7,500 per learner
Won Brandon Hall learning award
HP
http://www.slideshare.net/QuickLessons/bhg-quick-lessons-social-media-for-learning
Widespread use of SharePoint in a large college
Rapid adoption
Easy to maintain
Empower instructors
Rio Salado College
http://blog.sharepointlearn.com/2011/11/08/sharepoint-adopted-faster-than-any-other-application-ive-ever-seen/
SharePoint good middle ground between building your own system and using a Learning Management System
Embedding assessments on the same page as learning material
Lund University
http://blog.sharepointlearn.com/2011/09/01/embed-quizzes-in-sharepoint-to-engage-your-learners-thought-leader-interview-with-peter-jochumzen/
“The main reason to have the LMS [Learning Management System] is for reporting, I call it for “funding purposes”. […] Did they learn something? We don’t know – the only way to tell is by testing the person – using an assessment.”
Danny De Witte
Xylos
http://blog.sharepointlearn.com/2012/01/24/sharepoint-useful-or-useless-for-corporate-learning/
“YouTube” for Enterprise
Search Learning Management Systems
Take the training to where the people are
Microsoft
http://blog.sharepointlearn.com/2012/03/24/how-microsoft-themselves-use-sharepoint-to-help-45000-employees-learn-better/
“We are starting to see the end of the idea of the big monolithic learning management system where you buy one system that does everything.
What we’re going to see going forward is best of breed solutions […] and people are going to be asking – what is the platform we can put all of these on?”
Ray Fleming, Microsoft
http://blog.sharepointlearn.com/2011/09/08/sharepoint-best-bred-for-education/
How to’s
Good for basic surveys
Works out of the box
No quizzes & tests Scoring
Security
Shuffling
Feedback
Reporting
(note on SharePoint 15 later)
Approach 1 Inbuilt SharePoint
Write your own Custom web parts
SharePoint customizations (e.g. JavaScript)
Cost to create
Cost to maintain
Functionality limits
Approach 2 Custom web parts
Easy to do (if you have the tool)
Results not usually stored
Won’t work on iPads/iPhones
Possible for simple quizzes
Approach 3 Embed Flash apps
Embed assessment management systems
Easy to do
Approach 4 Embed web apps
http://blog.sharepointlearn.com/2011/01/24/easily-include-a-knowledge-check-assessment-on-a-sharepoint-page-with-the-page-viewer-web-part/
Surveys? Quizzes & tests?
Out of the box?
Work in cloud?
Deliver on mobiles?
Inbuilt SharePoint
Author
Deliver
Report ?
Custom web parts
Author
Deliver
Report
Embed Flash apps
Author ? ?
Deliver ? ?
Report
Embed web apps
Author
Deliver
Report
Will include more social features, helping informal learning
Education module expected Probably more for academic than corporate use
Will encourage thinking of SharePoint as learning portal
Likely to extend use of SharePoint for learning SharePoint – the learning portal you already own
How SharePoint 15 will help
http://blog.sharepointlearn.com/2012/04/22/sharepoint-15-will-allow-quizzes/
Closing
70+20+10 model White paper by Charles Jennings www.duntroon.com
SharePoint and Assessments blog http://blog.sharepointlearn.com
Gives technical how-tos & comments on SharePoint and assessment
John Kleeman: @johnkleeman
Learning and Assessment on SharePoint white paper www.questionmark.com/whitepapers
Learn by doing Start a pilot project and learn as you go
Where to learn more
Email: [email protected]
Twitter: @inthelearn
Mobile: +32 475 64 15 29
Web: http://www.questionmark.com
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