Barry Pitts, Director of Business Development My organisation Staffordshire Housing Group
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Barry Pitts, Director of Business Development My organisation Staffordshire Housing Group My session A local housing provider’s approach to the wellbeing of its customers. 1. Introduction
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1. Introduction. Barry Pitts, Director of Business Development My organisation Staffordshire Housing Group My session A local housing provider’s approach to the wellbeing of its customers. 2. Who we are. 3. What we do. Housing management, Regeneration, - PowerPoint PPT Presentation
Transcript of Barry Pitts, Director of Business Development My organisation Staffordshire Housing Group
Barry Pitts, Director of Business Development
My organisationStaffordshire Housing Group
My sessionA local housing provider’s approach to the wellbeing of its customers.
1. Introduction
2. Who we are
3. What we do
Housing management, Regeneration, Arch housing support, Development, Maintenance,
Retirement villages, Revival work
4. Our customers
Over age 65 2011/12SHG tenants = 40% = 1120Revival = 85% = 2000
5. Customer demographics
Dementia profile= 300 people suffering from dementia= 200 people main carer
• Accommodation that meets needs
• Increasing care needs
• Isolation
• Poverty
6. Challenges
• Strategy that is driven by outcomes
• Outcomes that have been developed with our older customers (co-production)
7. Ageing well strategy
8. What customers want
9. Outcome measures
10. SHG Response
• Supporting people as they experience life changes and events
• Support and care services
• Keeping people connected• People• Facilities• Services
11. Wellbeing & independence
12. The way we do thingsBradeley Village
“I really enjoy being involved ... Everything is run in line with a proper company and the profits are spent on residents”
13. The way we do thingsLive and Learn
14. The way we do thingsMen from Sheds
A volunteer handyman service where retired tradesmen help others with small jobs
