OMNICHANNEL DIGITAL BANKING

Technology Partnerdeveloped

…is not just about online access to accounts and balances, there’s much more to it

MODERN DIGITAL BANKING

OMNICHANNEL APPROACH

Internet

Smartphone

Call-center

ЭТОМУ КЛИЕНТ УДОБНО...

Проверять остатки по счетам здесь...

Пополнять мобилку здесь...

Смотреть выписку, контролировать расходы здесь...

Открывать депозит здесь...

Получать предложения

от банка здесь...

Искать ближайший банкомат здесь...

BanQ platform

Mobile App Internet-banking POI navigator

search closest ATM here...

get offers from the bank here...

top-up your mobile here...

look up your account balances here...

check your statement, control your expenses here..

open a savings account here...

Customer Satisfaction

Open

Client’s advantages:

• Familiar interface, unified experience, overall usability improvement

• More freedom, more situations with the right tools in hand

Advantages for the bank:

• More points of contact with the client, more cross-sale and up-sale opportunities

• Cost saving and time to market cut on omnichannel product or service implementation

• Improved security!

CENTRAL CHANNEL CONTROL

…every channel has it’s advantages and purpose

COMPETING OR COMPLEMENTARY?

Advantages/channel

SMSSMS

interactvemobile

browser web/online mobile native tablet kioskAvailable for all client categories +++ ++ + ++ – – +++

Easy to use +++ – – – – – +++ ++ +++ ++

Affordability – – – – +++ – – +++

Mobility +++ ++ + – +++ ++ – –

Rich functionality – + ++ +++ ++ +++ – – –

Cost-efficient implementation +++ + ++ + ++ ++ ++

Bank image ++ + + ++ +++ +++ ++

Cost-efficient support – – – – ++ + + + – –

Active sales (push notifications) ++ ++ – – – – +++ +++ – –

every channel is appropriate for a certain life situation…

COMPETING OR COMPLEMENTARY?

SMS Mobile tablet web/online kiosk

Access device mobile smartphone tablet computer street kiosk

Usage location walking walking static, home/office or public place static, home/office street

Usage situation passive situational relaxed concentrated under pressure

Usage context any time any time, in pauses, multi-tasking

accompanied, public place, multi-tasking,

multi-screen

data entry, large screen needed,

focused

busy, dispersed attention, hands are not entirely

free

Reasons of usagecontrol, urgency, simplicity

usability, urgency, speed, always online

simplicity, effortless usage, information,

entertainment

functionality, productivity, necessity

speed, accessibility, necessity

Security low low medium high low

* source: Fiserv

•Leading edge omnichannel self-service processing

•Open API

•Centralized product control

•Secure Operation

•Emphasis on Usability

•Significantly lower TCO, compared to the market

•Modular architecture

•Strategic partnership with Be Ukraine (Core Banking)

OPEN BANQ + BE NPX

BASIC FUNCTIONALITY

Registration and View access- Full client registration for bank account management- Secure client login- Savings account information- Savings account statement- Loan information- Loan repayment history- Loan repayment schedule- Information on client’s cards- Current accounts information - Current / Card account statement- Current account transaction history- BanQ originated transaction history- BanQ originated payment slip printout: IMG / PDF / HTML

PAYMENTS IN FEW CLICKSPayments from current account- own account transactions- domestic transactions- loan repayment- savings account transactions- external own current account transactions- own card account transactions- bank selected bill payments- additional bill aggregators’ bill payment- SWIFT, Western Union, Moneygram transfersPayments from card account- domestic transactions- loan repayment- savings account transactions- external own current account transactions- own card account transactions- bank selected bill payment- additional bill aggregators’ bill paymentPayment templatesRecurring Payments- domestic transactions- loan repayment- savings account transactions- external own current account transactions- own card account transactions- bank selected bill payment- additional bill aggregators’ bill payment

CARD OPERATIONS

Card operations- card deactivation (soft / hard)- re-activate deactivated card- card issue order- card operations limits editing- CVV-code verification switch on/off- SMS-banking switch on/off- NFC contactless payments (Android)

SERVICE FUNCTIONSTemplate management- group templates management- payment history based template creation- custom account information template creation- edit/confirm account data of the template

Other service operations- Open savings account online- Start savings auto-prolongation - Stop savings auto-prolongation - View / print (HTML / PDF) information for account repayments: current, loan, savings- Password change- Sessions history with IP address and time- «Ask helpdesk» function- Q&A history- FAQ for the clients- Edit all interface texts by managing resources- All statements export for printing (PDF/- All statements export to OFX

CUSTOMER RELATIONSHIPCRM module includes- Navigation to points of presence with itinerary building- Bank information- Bank messages and news- Address book integration: filter bank contacts- Forex rates- Bank products / general description- Credit and Loan calculator- Call the bank with phone or Skype- Question to the helpdesk (text message)- Group stats (Google Analytics)- Client tracking with geo-location- Basic tracking reports- Quick client registration- Client lists download- Client base segmentation management- Marketing campaign management- Marketing campaign stats download- Basic client questionnaires- Basic CRM with client DB

PERSONAL HOME FINANCEClear view on resources and spendings- Transaction tagging- Group transaction tagging- Khowledge base collection: pre-tag typical transactions- Knowledge base consolidation within the bank- Personal reports in various graphic formats- Basic financial advisory- Schedule a meeting with financial advisor

STIMULATING CASHLESScreating tools and mechanisms to motivate the customer use the online capabilities of digital banking

• Placing payment cards into smartphone

• Card-to-card (C2C) money transfers

• Making P2P payments in contactless way

• Pay the bills, top-up mobile

• NFC like Apple Pay, but on Android

E-WALLET

Video lessons, helping the customer understand how the things work in the internet banking, mobile banking etc. Examples:

E-LEARNING

demo registration

card limits changing making a payment

CORE BANKING BE NPX

NPX core banking

OLTP DB OLAP DBETL

data mart

data mart

data mart

NPX .Net web-services

WSO2 ESB

BanQ Online Banking AutoBPM

open API

core (business logic)

Integration layer

Internet Banking

smart-phones tablets

BanQ branch front/CRM

integration layer

interfaces to Central Bank and SWIFT

AutoBPM Web-front

closed API

Web for the bank branch

operator

external documents workflow

internal documents workflow

conveyorscore (business-logic) client profile

Фронты для отчетностиФронты для отчетностиReporting

front

card processing back-end

card processing

risk assessment systems (scoring, anti-fraud etc.)

•Strategic partnership with Be Ukraine

•Be NPX is fully suitable for international use

•Leading-edge architecture and system design

•Be NPX has built-in DWH

•Be NPX is covering full set of Core Banking client needs

NPX core banking

OLTP DB OLAP DBETL

data mart

data mart

data mart

interfaces to Central Bank and SWIFT

CORE BANKING BE NPX

General Ledger

- book keeping

- accounting

- tax accounting

Treasury

- capital markets

- forex

-

Currency Control

Corporate Services- management and shareholders accounting

- connected entities

Financial MonitoringBack Office functionalityRisks and Reserves

IFRS - effective interest rate calculation

- portfolio restructuring

- IFRS adjustments

- IFRS reserves

- linked entities and persons

ERP- HR/salary

- cost accounting

- warehouse

Gateways - Central Bank

- SWIFT

Financial Reporting Regulatory ReportingManagement ReportingBasel III

UNDER THE HOOD

BANQ MODULAR ARCHITECTURE

Bank Back End SystemsCBS Card Back Bill Aggr CRM

Back EndIntegration

Layer

BanQ Business

Logic

PresentationalLayer

Web Banking

Mobile Apps Kiosks Call

Center

DWH Risk Mgmt

BanQ Integration Layer

Savings Loans Accounts

BanQ Core Layer BrokerUsers Payment Rules

Open API

CBS Adaptr Card processing adaptor e-Bill Adaptor CRM Adaptor

3rd-party apps & widgets

BanQ Ready-to-go Components Bank and 3rd-party components

…

Open API multiplies choices, opens more opportunities for the creative talent, not

familiar with financial services IT architecture

THE PRINCIPLE OF OPENNESS

For the young

On the run

For the finance pro

Urbanized

Free time

No need to pay for the time of

developers: Open API can be easily administered by maintenance and

support staff

EASY API ADMINISTRATION

TECH ARCHITECTURE

Client Platforms

Feature Frameworks

P2P Modules

Cloud Platform

Core Services

Internal Bank Platrofm

Business Intelligence

Facade Business Logic

Main Business

Logic Modules

Client OpenAPI

(Thrift)

Admin API(WS)

Third-party

apps and services

SOAP Gateway

REST Gateway

Business Intelligence

Core

Campaign Management

Financial Advisory

Social Profiles

Integration Layer

UkrCard

UPC

EasyPay

B2

Scrooge

BSS

CRMsCRMs

Custom ESB

BanQ Platform Frameworks

iOS Framework

Android Framework

Windows 8 Framework

WP8 Framework

Web Framework

APIS

Client Delta POI

User Profile

Push Notifications

Management Console

Cloud Core POI Core

Integration Services

Custom

Finlocator

Finance.ua

NFC

QR

AddressPay

PayByLink

AirPay

InterPush

AppURL

EasyPass

FB Login

Gamified Savings

Apple, Google, MS Push Notifications Services

Bank ESB

Custom Third-party

services

Custom bank services

BUSINESS LOGIC “CHIP”

Business Logic Core

Core

Auth

Exporters

Feedback

AccountMgr

eWalletMgr

LoanBasics

LoanOp.

LoanNotific

SavingBasics

SavingOp.

SavingCreator

CardsCore

CardOp.

CardMgr

eCards

Operation Templates

Arbitrary Operations

Bill Presentments

Bill Presentments

Internal interaccount

transfers

Account-to-card

transfers

SWIFT SEP

Rules and Limitations

LoanRepayAutosavings

Autobilling

PLATFORMS COVERAGE

Web-module (internet banking)iOs iPhoneiOs iPadAndroid phoneAndroid tabletwatchOS Apple WatchWindows 10Messengers: iMessage, Telegram, FacebookCore Server with Free APICloud Servers

A FINQLOUD FAMILY COMPONENT

Open BanQ is the member of the larger family of software products

WHY OPEN BANQ

IS BETTER CHOICE?

…and that means faster, more efficient, and also lower TCO

BECAUSE IT’S OMNICHANNEL

Open API allows having numerous interfaces + application connections

DEVELOPING ECOSYSTEM

Mobile wallets, p2p

Multi-banking

Social networks, etc

e-commerce wallets, pay by click

SOCIAL BANKING

Sending money easy cross-platform (iOS,Android) using AirPay

Sending money to the friends nearby

Sending money to the friends on social networks

Why need payment details? Pay as easy as doing things on social

networks using chatheads

Sending money by voice

SIRI

Sending money directly in the chat: iMessage, Telegram, Facebook

SOCIAL BANKING PLATFORM

SIRI

Bank

social server

• Users don’t type beneficiary account data when making a payment - it is stored on the social server

• oldUsers can “friend” each other in a secure way (e.g. BB)• Social server also contains a directory of companies that

have received payments from the bank customers before• Payment process is very similar to a template payment -

user chooses a chathead of the beneficiary As a service to the other banks

Regulator

• “Why is gamification a good idea for the financial industry? Because banking sucks!” :-)

• 53% gamers aged 18-49

• 55% gamers play on smartphones (front-office of the future)

• it’s not about gambling or playing with money, it’s more about using the psychological mechanisms that make games so successful in society

GAMIFICATION

GAME MOTIVATION MECHANICS

Awards Status Achiev-ts Self-expression

Competition Altruism

M O T I V A T O R S

Points

Levels

Challenge

Virtual goods

Scores, rates

Charity, gifts

G A

M E

M

E C

H A

N I

S M

S

Primary motivator Secondary motivators

• Data collection with the order forms

• Data collection from the Internet through the mandatory registration with the FB profile

• Credit bureau information

• Information from the anti-fraud databases

• Regular scoring data

• Given the large enough amount of data, the system would be able to improve itself and learn (AI mechanisms)

AI-POWERED RISK ASSESSMENT

BETTER USER EXPERIENCE

UX

Core

what the others do what we do

MODERN DESIGN

ELEGANT MOBILE APPS

PROVEN BY TIME AND LOADthe core team has earned experience on the in-house project at Alfa-Bank Ukraine, smooth operation since 2009

• Developed VISA Global Bonus regional loyalty system, implemented in 8 banks of 4 countries• Passed rigorous PCI/DSS certification process by VISA including penetration testing

PARTNERING

• The system has been designed in accordance with C2 security standard: at least login and password are required to access functionality and data

• All significant activities within the system, including login, can be protected with OTP via SMS or synchronized electronic keys like Auth or Google

• Server communicates with front-ends (web, mobile) and other integrated software systems via secure channels

• No data are being stored in the system, except for payment templates, that are normally not confidential and don’t create any subsequent risks

• System is PCI/DSS and ISO92001 ready - an audit could be included in the implementation plan

• Open BanQ can be integrated with any existing client’s security systems, e.g. Gamalto, or 3d-security systems.

SECURITY

SUMMARY OF ADVANTAGES

THE TEAM

• one of the few developers worldwide, fully focused on self-service banking: internet banking, mobile banking as primary products, working on multi banking solution currently

• Technology Partner

• multi-platform and finance services UX, banking back-end systems, cloud computing complex integration specialist, leading mobile and web developer

• great team of software developers, banking IT managers, product managers, mobile and web UI/UX designers, business analysts and banking systems analysts

• same team developed MyAlfabank self-service system, steady top-3 according to Forbes Ukraine several years

• Geography: Ukraine, Bulgaria, UK, now entering US and Asian market

COMPANY PROFILE

Yuriy KostivC.E.O.IT Manager, entrepreneur and technology evangelist with more then 20 years of multinational corporate experience in FMCG and Financial Services IT

THE TEAM

Max Orlovsky, PhDC.E.O. QoderoomAwarded and published neuroscientist and entrepreneur with more then 20 years of scientific and software R&D experience

Larry Kovalenko, MASVP, Business Development AmericasAwarded top IT exec in US 2016, broad international experience in Europe, North America and Asia: IT, Power Systems, Renewal Energy, responsible for the launch of Energobank in Ukraine

Alexandra Voropareva, PhD VP Strategic FinanceSeasoned banker with more then 20 years of experience and proven track record of successful building of the top financial institutions, emphasis on retail banking, risk management and investment banking.

• implementation and operations experience on the bank side we know the bank from inside, we know the issues, so we know how to avoid the roadblocks and make our projects successful

• unique competency mix: IT integrators + Banking Product Managers + UI/UX professionals• closer to the banking, then generic IT outsourcing companies• competency! we are «a bit more» knowledgeable in banking then web

studios• local knowledge: we study the markets we work on

• the team is working directly on the marketbetter grip with local practices, nearshore, highest development quality, reasonable pricing

TEAM ADVANTAGES

Alfa-Bank Ukraine - the team has formed and earned experience on the in-house project MyAlfaBank. The system has been tested by time and load - no serious issues since 2009. Steady top-3 in Ukraine according to Forbes. http://my.alfabank.com.ua - integration with B2 (CS)

Pravex Banka Intesa Ukraine - first mobile banking app with CRM function, the birth of CRM support module.

Delta Bank, Ukraine - mobile banking implementation. The project has been stopped by summer 2014, the bank has been closed.

City Commerce Bank, Ukraine - full-blown Open BanQ implementation including back-end and user interface channels (web, mobile). Amazing fast mobile app has been developed. The bank has been liquidated by 2014

Finrost Bank, Ukraine- full-blown Open BanQ implementation including back-end, user interface channels (web, mobile) and product sales game. The project have been stopped because the bank has been closed in 2014

UNISON Bank, Ukraine - system has been moved to production by the summer 2015, then stopped by spring 2016 because the bank has been closed

Credit Dnepr, Ukraine - pilot has been implemented, project stopped because of the retails strategy changes

Derzhzembank, Ukraine - pilot, then bank has been closed

Societe Generale Russia, Rosbank - mobile app CRM + product ordering

Portmone Bill Payments, Ukraine - created the first mobile client app, based on Android

EasyPay Bill Payments, Ukraine - built iOS platform,

VISA Global Bonus - built from scratch the VISA’s loyalty system. System has been implemented in the several Ukrainian banks (Khreshchatyk, VTB, Trust, Ukreksimbank, Oshchadbank), Kazakhstan, Russia and Belorussia. http://globalbonus.com.ua

Ukrgazbank - Open BanQ implemented in the full scope, limited functionality activated at the moment after the first stage: mobile wallet, payment cards control, statements review https://play.google.com/store/apps/details?id=com.ukrgazbank.UGBCardM https://itunes.apple.com/ua/app/ukrgazbank/id1082349142?l=uk&mt=8

Pay 2 Peers - our most promising startup. Simplifying the process of peer-to-peer and not only payments. Got an MVP, the app is exchanging promissory note as a payment mean. Now actively looking for Fintech partners and investors. We are planning for global rollout.

SIGNIFICANT FINTECH PROJECTS

/openbanq banqsystems.com/company/dev-iq @banqsystems

+1 917 3786311, +380 50 4421042

sales@openbanq.com dev-iq

CONTACTS

Technology Partner