Banking System Analysis of IFIC Bank Limited

7/26/2019 Banking System Analysis of IFIC Bank Limited

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Introduction

Practice makes a man perfect- the proverbs tell us about to practice those procedures that we

have learned through out the graduation program. Theoretical knowledge does not highlight

the reality as clearly as practical knowledge. Theoretical knowledge is a guideline but

practical knowledge is experience oriented. But both of them are equally important.

The internship report comprises a brief study on I!I" Bank#td.$ The report is distributed

in many parts according to nature and requirement of organi%ation and according to the

instructions of the supervisor of the report.

The purpose of study is to develop skills through learning various aspects of organi%ation.

The study enables to get command on bookish knowledge through practical approach and tounderstand the difference in both approaches. This thing increases the knowledge and brings

betterment in working within organi%ational environment. It includes practical experience

through which I have gone through whole internship program.

&rigin of the 'eport

The internship program is required for the student of BB(. It is a program with duration of

three months. )tudents who have completed all the required courses are eligible for thisprogram. In the internship program I was attached to the I!I" Bank #imited for three months.

This report originates to fulfill the requirement of studying BB( Program of (hsanullah

*niversity &f)cience+ Technology. This program has been designed to facilitate the

students with basic theoretical and practical knowledge in the ,ob activities in the context of

Bangladesh as well as worldwide.

)ince the BB( program is an integrated practical and theoretical method of learning this

program is required to have practical exposure in any kind of business organi%ation is last

term of this program. This report has been prepared on practical orientation.

Background of the study

Banks are the life-blood of modern economy. Banks are established to earn profit and help

economic and financial activities so as to help economic development of a country. In such a

context the main business of Banking is to take deposits from customers and sanction credit

to the borrowers. Thus the Banks act as financial intermediaries. (s a service industry the
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Banks are customers oriented. "ustomers are the driven power of a Bank and it earns profit

by serving customers. In general he who has an account in a Bank may be treated as a

customer.

In broad sense customers may be seen from the two wings /epositors and Borrowers.

Beside these other short-term served customers may exist in a Bank. 0owever as the

Banking area is very hard and competitive so in order to survive and successfully compete

with other Banks a Bank not only have to serve but have to nicely and effectively serve its

customers. 1ow in Bangladesh more than 23 scheduled Banks are operating their activities.

(mong those the I!I" Bank #td. has positioned well + would be able to create a strong

confidence in banking sector.

I!I" Bank #td is one of the leading private banks in Bangladesh. !rom its inception it has

been playing a very strong role in the overall development of the country. To measure the

overall performance of I!I" Bank #td was impossible for me in only three months. )o I

decided to observe the functions and performance of the 4eneral Banking section. I have also

tried to give so much recommendation for the improvement of the performance of 4eneral

Banking )ystem of I!I" Bank #td.

4515'(# &B65"TI75)8

9 To fulfill the partial requirement of BB( program.

9 To gain practical experience and view the application of theoretical knowledge in the real

life.

)P5"I!I" &B65"TI75)8

9 To know the general description of the branch banking

9 To know the relevant rules regulations theories and practices for banking.

9 To gather knowledge about general banking activities

9 To identify the documentation + guideline for the potential credit and deposit customers.

)&*'"5 &! /(T(


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I have emphasi%ed on the practical observation though this report is prepared based on

primary and secondary data. :hile preparing the report I have taken information from the

following sources8

P'I;('< )&*'"5)

9 &bservation of banking activities.

9 "onversation with the respective executives + officers of the Bank.

9 Practical work exposures from the different desks of the I!I" Bank =awran Ba%ar Branch.

)5"&1/('< )&*'"5)

9 Periodicals published by Bangladesh Bank.

9 :ebsite of I!I" Bank #td.

9 (nnual report of the I!I" Bank.

9 /ifferent lending forms and schemes used by the Bank.

limitation of the study

This study is sub,ect to the following limitations

9 !irst of all the time limitation it is not possible to gather all the information about the

banking activities in > months internship period

9 /ifficulty in gaining accesses to financial sector.

9 1on-availability of the most recent statistical data.

9 )ome secrecy was maintained in the bank and I was not exposed to activities.

9 Besides this it was very difficult to carry out the whole analysis on the basis of limited

scope of study.

vision of the bank

To be the best private commercial Bank in Bangladesh in terms of efficiency capital

adequacy asset quality sound management and profitability having strong liquidity.


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mission of the bank

The mission of I!I" Bank #td. is to provide service to its clients with the help of a skilled

and dedicated workforce whose creative talents innovative actions and competitive edge

make our position unique in giving quality service to all institutions and individuals that we

care for.

I!I" Bank is committed to the welfare and economic prosperity of the people and the

community for the Bank derives from them its inspiration and drives for onward progress of

prosperity.

I!I" Bank wants to be the leader among the banks in Bangladesh and make its indelible mark

as an active partner in regional banking operations beyond the national boundary.

In an intensely competitive and complex financial and business environment I!I" Bank

particularly focuses on growth and profitability of all concerned.

P'&/*"T) (1/ )5'7I"5) &! I!I" B(1=

I!I" Bank #imited offers various products and services. The bank has highly

qualifiedprofessionalstaffs that have the capacity to manage and meet all the requirements of

the bank. 5very account is assigned to an account manager who personally takes care of it

and is available for discussion and inquiries whether on writes telephones or calls. 0ere is a

diagram of product and services of I!I" Bank #td.8

/5P&)IT P'&/*"T (1/ #&(1 )"05;5)

/eposit Product #oan schemes

"urrent /eposit (ccount ?"/@ )ecured &ver /raft ?)&/@ 4eneral

)aving /eposit ?)B@ 0ouse Building #oan ?)taff@

)hort Term /eposit (ccount ?)T/@ Term #oan ?Industrial@

!ixed /eposit 'eceipt ?!/'@ "onsumer "redit )cheme ?"")@

Pension )aving )cheme ?P))@ 5asy #oan ?;eans secured personal loan to meet

personal financial requirement@

;onthly Income )cheme ?;I)@ "onsumer /urable #oan
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)pecial (ccount 5ducation #oan

Thikana or 0ouse Building #oan

!lexi #oan

Pesha,eebi #oan

(uto #oan

);5 #oan

I1T'&/*"TI&1

/uring my practical orientation I was placed in I!I" Bank #imited at =awran ba%ar Branch. I

studied their 4eneral Banking procedures. 4eneral Banking is the starting point and mainfunction of all the banking operations. It is the department which provides day-to-day service

to the customers. It is associated with financial transactions to facilitate customer service.

0owever there are other departments like clearing financial control and accounts

computer to give both of them back office support and to maintain regular and immaculate

records.

!*1"TI&1) &! 4515'(# B(1=I14

This department maintains following functions8

(ccounts opening section.

"ash section

Test arrangement

!/'

'emittance section.

"learing section.

(ccounts section.

5stablishment.

(""&*1T) &P51I14 )5"TI&1


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This section opens different types of accounts for their valued customers. )election of

customer is very important for the bank because bankAs success and failure largely depends

on their customers. If customers are bad they create fraud and forgery by their account with

bank and this destroys the goodwill of the bank. )o this section takes extreme caution in

selecting its valued customer.

T


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Two copies of passport si%e photographs of directors

Photocopy of 1ational I/ "ard

"ertified copies of ;emorandum and (rticles of (ssociations

#ist of directors as per return of 6oint )tock "ompany with signature

'esolution for opening account with the bank

/ocumentation8 Public #imited "ompany

(ttested photocopy of Trade #icense

Two copies of passport si%e photographs of directors

Photocopy of 1ational I/ "ard

"ertified copies of ;emorandum and (rticles of (ssociations

"ertificate of Incorporation

"ertificate of "ommencement of business and copy of TI1 cert I!I" ate

#ist of directors as per return of 6oint )tock "ompany with signature

'esolution for opening account with the bank

"losing of "urrent (ccount

( customerAs account with a banker may be closed for the following circumstances8

?a@The customer may inform the banker in writing of hisher intension to close the account.

?b@ The banker may itself ask the customer to close the account when the banker finds that the

account is not been operated for a long time.

!ormalities ?:hen customer informs@

(pplication to Branch in charge for closing

;aking the account balance nil

)igning the revenue stamp by the client


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Payment of closing charge

)urrender of the unused "heque leaves to the bank

"losing of the account by the bank

!ormalities ?:hen bank informs@

Bank communicates with the client if the account is not operated for six months and in case

of non response account becomes a dormant account.

In case of non operation for two years the account becomes inoperative$ account.

If the current account stays Inoperative "urrent (ccount$ for more than one year the

account becomes an *nclaimed /eposit$ account.

!or withdrawal at any amount from that account permission from head office or controlling

office is required.

)(7I14 /5P&)IT (""&*1T ?)B@

)aving (ccounts are especially for the middle-income groups who are generating limited

income and have the tendency to save to meet their future need and intend to earn an income

from their savings. It aims at encouraging savings of non-trading person?s@ institutions

societies clubs etc. by depositing small amount of money in the bank. 2.2C interest is paid to

the account holder. Both the elements of time and demand deposit are present in this account

/ocumentations

!or opening a savings account these documentations are required8

Two copies of passport si%e photographs

Photocopy of 1ational I/ card

Introductory reference.

&ne copy photograph of 1ominee with the photocopy of 1ational I/ card

"losing !ormalities of )avings (ccount

!ormalities for savings account opening and closing are same as current account.


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'estrictions on )B (ccount8

'estriction on :ithdrawals and /eposit8

The number of withdrawals over a period of time is limited. Two withdrawals per week are

permitted. But for more than that no interest will be paid on rest amount for that month.

The total amount of one or more withdrawals on any date should not exceed Tk.D3333.33

)P5"I(# (""&*1T)

/ouble 'eturn /eposit )cheme ?/'/)@

I!I" Bank is pleased to offer E F


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Table 8 Three


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!/' ?Tenure J month@8

Types of /eposits 5xisting 'ate'evised 'ates with effectfrom 32.3.D3G3

#ess then T=.G33 corer E.D2C :ill remain unchanged

T=. G.33 corer + above but less than T=. 2.33

corer

E.23C :ill remain unchanged

T=. 2.33 corer + above .33C :ill remain unchanged

!/' ?Tenure G year@8

Types of /eposits 5xisting 'ate'evised 'ates with effect

from 32.3.D3G3

#ess then T=.G33 crore E.D2C :ill remain unchanged

T=. G.33 crore + above but less than T=. 2.33

crore

E.23C :ill remain unchanged

T=. 2.33 crore + above .33C :ill remain unchanged

&P51I14 &! !IM5/ /5P&)IT (""&*1T

The depositor has to fill up an application form wherein heshe mentions the amount of

deposit the period for which deposit is to be made and the name?s@ in which the fixed deposit

receipt is to be issued. In case of a deposit in ,oint names the banker also takes the

instructions regarding payment of money on maturity of deposit i.e. whether payable ,ointly

or payable to survivor etc. The banker also takes the specimen signatures of the depositor?s@.

( !ixed /eposit 'eceipt is than given to the depositor acknowledging receipt of the sum of

money mentioned therein. It also contains the rate of interest and the date on which the

deposit will fall due for payment. In this account no transactions are allowed and no "heque

books are issued. "ustomers are given !ixed /eposit 'eceipt only.

P(


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It is usually paid on the maturity of the fixed deposit. I!I" Bank #td calculates the interest at

each maturity date and provision is made on that ;iscellaneous creditor expenditure payable

account$ is debited for the accrued interest.

Types of /eposits ?!/'@ /eposit 'ates

&ne month E.33C

Three months E.23C

Three months + above E.23C

Table 8 Interest payment on !/'

51"()0;51T &! !/'

In case of the premature !/' I!I" Bank #td is not bound to accept the surrender of the

deposit before its maturity date. In order to deter such a tendency the interest on such a fixed

deposit is made a certain percentage les than the agreed rate. 1ormally savings bank deposit

is allowed.

'515:(# &! !/'

In I!I" Bank #td the instrument is automatically renewed within L ?)even@ days after the

date of maturity if the customer does not come to cash the !/'. If the customers donAt want

to renew automatically then they need to specify this option when they open that particular

!/'.

;&1T0#< I1"&;5 )"05;5 ?;I)@

This is another attractive scheme offered by this bank. *nder this scheme the depositors can

deposit a fixed amount to the bank and for their fixed amount they are entitled to earnmonthly payment from the bank. This is an attractive scheme for the retired person. This is

also a kind of !/' but here the interest is given monthly to the clients. The deposit will be

23333 to G3 33333 respectively.

The rate of interest is E.K C

;atured in 3> years

#iquidation of ;I)


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Tk.D33 charged for premature encashment as out access duty

"losing before J months no benefit will be provided

Preachment between J months to Gyear interest is provided according to savings rate

Pre encashment between G to > years savings interest is provide G.33 N saving rate

;onthly Income )cheme ?;I)@

/eposit (mount ;I) ;I) for senior citi%ens

>


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Payment after maturity

> EG>K

G333 KG2JD G333 LJDJE

D333 E>GD2 D333 G2D2>J

>333 GDKJEL >333 DDEE3K

2333 D3LEGD 2333 >EG>K3

G3333 KG2JDK G3333 LJDJE3

G2333 JD>K>2 G2333 GGKK3D3

D3333 E>GDKL D3333 G2D2>J3

D2333 G3>32 D2333 G3JJ

23333 D3LEGGE 23333 >EG>>

Table 8 Pension )aving )cheme ?P))@

=I1/) &! (""&*1T 0/5')

Branch may open accounts of the following categories of depositors8

G. Individuals8 Individuals are adult persons of GE years age or more who are competent to

enter into contracts.

D. 6oint accounts8 ;ore than one adult ,ointly or adult with minors may constitute ,oint

accounts.

>. )ole Proprietorship concern8 ( business trading concern owned by a single adult person is

sole proprietorship concern.


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K. Partnership firms8 ( business concern owned and managed by more than one person who

may be registered or not registered is a partnership firm.

2. Private limited8 ( body corporate formed and registered under companies (ct GK with

limited members.

J. Public limited8 ( body corporate formed + registered under companies (ct GK with

limited liability of the shareholders and with no upper ceiling of shareholding both certificate

of incorporation and certificate of commencement has been given by registrar.

L. Trusts8 Trusts are created by trust deed in accordance with the law.

E. #iquidators8 #iquidators are appointed by court of law for companies going into

liquidation.

. 5xecutor8 5xecutors are appointed by a deceased himself before his death by with$ to

settle the accounts of the person after his death.

G3. "lub(ssociations)ocieties8 There are organi%ations created + registered or not

registered under societies registration act.

GG. "o-operatives8 There are corporate bodies registered under societyAs registration (ct or

companies (ct or the co-operative societies (ct.

GD. 1on-4ovt. &rgani%ation8 14&s are voluntary organi%ations created + registered and

societyAs registration (ct or co-operative societies (ct.

G>. 1on-Trading concern8 These are organi%ation registered under societies registration (ct

or companies (ct or co-operative societies (ct.

"()0 )5"TI&1

"ash department is the most vital and sensitive organ of a branch as it deals with all kinds of

cash transactions. This department starts the day with cash in vault. 5ach day some cash i.e.

opening cash balance are transferred to the cash officers from the cash vault. 1et figure of

this cash receipts and payments are added to the opening cash balance. The figure is called

closing balance. This closing balance is then added to the vault. (nd this is the final cash

balance figure for the bank at the end of any particular day.

!unctions of cash department


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"ash payment

"heque cancellation process

"ash receipt

"ash payment

"ash payment is made only against cheques.

This is the unique functions of the backing system which is known as payment on demand$.

It makes payment only against its printed valid cheque.

"heque cancellation process

'eceiving cheque by the employee in the cash counter and verification of the following by

the cash officer in the computer section8

/ate of the cheque. ?it is presented within J months from issue date@.

Issued from the branch.

(n amount in figure and in word does not differ.

"heque is not torn or mutilated. Then gives pay cash seal and sends to the payment counter

and payment office makes payment.

"ash receipt

(nother important function of this department is receipt of cash. /epositors deposit money in

the account through this section by deposit slip.

It receives deposit from depositors in from of cash.

)o it is the mobili%ation unit$ of the banking system.

It receives cash for issuing pay order TT //.

Books maintained by this section

7ault register8 It keeps accounts of cash balance in vault at the bank.

"ash receipt register8 "ash receipt in whole of the day is recorded here.


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"ash payment register8 "ash payments made in a day are entries here.

'ough vault register8 "ash collection for final entry in vault registers done here as any error

and correction is not acceptable.

"ash balance book8 Balance here is compared with vault register. If no deference is found it

indicates no error and omission.

#&"(# '5;ITT(1"5

)ending money from one place to another place for the clients is another important service of

the bank. This service is an important part of transaction system. In this service system

people especially businesspeople can transfer funds from one place to another place easily.

There are three kinds of technique for remitting money from one place to another these are

/emand draft ?//@

Pay order ?P&@

Telegraphic Transfer ?TT@

/5;(1/ /'(!T ?//@

// is called OBankerAs /raftA. It is an instrument issued by a particular branch drawn on

another branch of the same bank instructing to pay a certain sum of money. It is very popular

instrument for remitting fund from one corner of a country to another. // is issued in favor

of a client who maintains an ac with I!I" Bank.

It can be issued against "ash or "heque. If // amount is more than T=. 23333 a test code

is given on IB"(. The ac treatments will be after giving these entries an Inter Bank "redit

(dvice ?IB"(@ is prepared which contains the controlling number depicted that the branch iscredited to whom it is issued.

"ommission and charges of //8

Postal charge Tk. G2.33 N commission 3.G3C N G2C 7at on commission.

/emand /raft Issuing Process

(fter finishing all the required information entry of the // given in the // issuing registerand at the same time bank issues a // confirmation slip. It is entered into the // advice


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issue register and a number is put on the confirmation slip form in the same register. #ater the

bank mails this advice to the drawer branch.

P(< &'/5' ?P.&@

Pay order gives the right to claim on the issuing bank. ( payment is an instrument from one

branch to another branch of the bank to pay a spec I!I" sum of money. *nlike cheque there

is no possibility of dishonoring because before issuing pay order the bank takes money in

advance. There are three reasons behind the use of P.&8

'emitting Purpose

(dvice to Pay

Payment against bill submitted to the bank.

Pay &rder consists of three parties8

Beneficiary

(pplicant

"ounter Part

"ommission and charges of P.&8

(mount of P.& "ommission on 'emittance G2C 7(T on "ommission

*p to T=. G33333 D2 K

G3333G to 233333 23 E

(bove 233333 G33 D2

Table 8 "ommission and charges of P.&

5ncashment of P.&8

To cash the P.&. the payee of the instrument deposits the P.&. to his bank. The bank sends the

pay order to the issuing bank through clearing. Then the P.&. is passed through the deposit

section and the P.&. is sent back to the clearing house again and later the amount of P.&.

credited to payeeAs account.


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Payment Process of Paying Bank8 Payment is made through clearing

Pay &rder8

( P& issued by the bank is crossed one. It is not paid over the counter. &n the contrary the

amount is transferred to the payeesA account. To transfer the amount the payee must duly

stamp the P&.

T5#54'(P0I" T'(1)!5' ?TT@

TT Issuing branch requests to another branch to pay specified sum of money to a specific

person on demand by telegraph or telex or telephone. Transfer of fund by TT is the rapid and

"onvenient but expensive method.

TT ?Issue@8

"lient fills up the TT form and pays the amount along with commission in cash or by cheque.

The respective officer issues a cost memo after receiving the TT form with payment seal then

signs it and at last gives it to the client.

1ext a TT confirmation slip is issued and its entry is given in the TT issue register.

( test number is also put on the face of the slip. Two authori%ed officers sign this slip.

The respective officer transfers the message to the drawer branch mentioning the amount

name of the payee name of the issuing branch date test number and his her power of

attorney ?P.(.@ number.

The confirmation slip is sent by post.

Payment Process of TT8

)tep-I8 Test confirmation

)tep-D8 "onfirm issuing branch

)tep->8 "onfirm payeeAs account.

)tep-K8 "onfirm amount

)tep-28 ;ake payment


20/28

)tep-J8 (dvice sent to the 0ead &ffice for reconciliation.

"ommission and "harges of TT8

Telephone or Telex charge T=.>3.

"ommission of Principal amount.

G2C 7(T on commission.

5ntry for TT

a@ &n Issuing of TT8

G. "ash 'espective (" ?issuer@ QQQQ- /r.

I!I" B(1= 4eneral (" QQQQQQ- "r.

?Principal amount@

Income ("-postage QQQQQQQQ "r.

Income ("-"ommission on TT QQQQ-"r.

D. I!I" B(1= 4eneral (" QQQQQQQ-/r.

Bills Payable ("-TT Payable QQQQQ-"r.

7at charge payable QQQQQ "r.

b@ &n Payment of TT

Bills Payable (" TT Payable QQQQQ-/r.

Party (" QQQQQQQQQQQQQQ-"r.

"#5('I14 )5"TI&1

This section receives all kinds of cheques in favor of the valued client for clearing on the part

of their banking services. (fter receiving the cheque it is necessary to endorse it and cross it

specially. "learing of cheque is done through the clearing house in Bangladesh Bank.

T


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There are four types of cheques for clearing8

G@ Inward clearing cheque.

D@ &utward clearing cheque.

>@ Inward bills for collection.

K@ &utward bills for collection.

Inward clearing cheque

It refers the instruments drawn on I!I" bank received by other banks in the clearing house

from the representative of other bank.

&utward bills for collection

:hen our branch sends "heque to other branch of I!I" bank it is called &B". (ccounting

treatment of this process8

I!I" general ?)enderAs Branch@ /r.

/epositorAs (" "r.

Inward bills for collection ?lB"@

There are two types of clearingS first collecting cheques from the other branch of I!I" bank.

These "heques are settled by sending to the debiting depositors account and crediting

senderAs branch account. )econd collecting cheques from another bank outside the clearing

house. These cheques are settled debiting depositors account and sending // or TT in favor

of senderAs bank.

&utward "learing "heque ?&""@

"heque drawn of another branch of I!I" bank is called &utward "learing "heque. These

types of cheques are directly sent to the respective branch and request them to send IB"(.

(""&*1T) )5"TI&1

This is obviously an independent and unique department which works as the composition of

all the departments of the branch. This section is fully computeri%ed. )o the conventional


22/28

large ledger and ,ournal books are not kept like some nationali%ed bank. It receives the

vouchers from all departments and prepares the subsidiaries and maintains accounts.

5)T(B#I)0;51T )5"TI&1

This section deals with employees salary many types of internal expenses such as purchases

of stationary equipment machinery payment of labor cost and conveyances. In case of leave

of absence employee collects prescribed from this section.

#5('1I14 T0'&*40 ;< T()=)

I worked at I!I" Bank for three months and gathered lots of experience and practical

knowledge which I couldnAt have gathered if I hadnAt worked here.

G (ccount &pening8 (t first I worked in (ccounts opening section and I learned how to open

the account which was very interesting to me because I had to deal with different types of

people.

D "learing8 Then I worked in clearing section where I learned how to receive "heques and

keep the record.

> 'emittance8 'emittance which are mainly /emand /raft Telex Transfer and Pay &rder.

0ere I learned how to issue /emand /raft Pay &rder.

K. Timeliness8 I found here everybody follows strict timetable. 5very employee enters the

bank at right time and also leaves the bank at due time. 1obody can leave the bank before

2.>3 pm. 5very work is performed in time.

2. /iscipline8 5very work is done through a disciplined process. 5mployees are well

mannered. (ccount opening forms and deposit account forms are checked carefully. 5very

voucher is checked carefully it moves from table to table in a disciplined way.

J. "ustomer 'elation8 every employee behaves very well with the clients. 5nvironment is

friendly for the clients and employees are also friendly with clients. 5very employee can

deliver the product as fast as they can. Thus they can maintain good relation with clients.

J.G ;y 5xpectation8 ;y expectations are fulfilled working in this bank. 1ow to some extent

I know how to implement the theories into real life. #ike customer relation deposit

collection and mobili%ation loan financing etc. Three month internship is very short time to


23/28

learn. This time is not enough to gather any kind of experience. But my supervisor helped me

a lot.

J.D Internship related to ma,or field of study

I have come to experience the reality of studying BB( beside books. /uring my study I have

to work and make several proposals which I found only in books. But it was a great

experience to work with my own hand.

):&T (1(#


24/28

Interaction of the employees with the top management.

The corporate culture of I!I" Bank #imited is very much interactive. The environment

within the organi%ation is very helpful positive and informal. There is no barrier between

superior and subordinate for their free interaction. (s the environment is very informal and

friendly it encourages employees to put their best effort and show their best performance.

:5(=15))

The prime weakness I found was lack of motivation of employees.

(bsence of teamwork because of subtle interpersonal clash.

Bad employee-management relation in some cases.

The bank doesnAt have any long-term strategies of whether it wants to focus on retail banking

or become a corporate bank.

)ometimes the process of information transferring to the management is lengthy.

&n the counter service is sometimes unsatisfactory because of not having enough employees

for the counter sector.

#ack of own (T; services.

&PP&'T*1IT

Banking System Analysis of IFIC Bank Limited

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