Banking Operations Officer.pdf
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BANKING OPERATIONS OFFICER (1POSITION) Tanzania Postal Bank (TPB) seeks to appoint dedicated, self-motivated and highly organized Banking Operations Off icer (1 positi on) to joi n Directorate of Tec hnology and Operat ions based in Sengerema. JOBSUMMARY: Banki ng Operat ions Officer will be respon sible for servi ng custome rs effe ctivel y, main tain competiti ve turn around time and process transa ctio ns accuratel y. His /her eff ici enc y and courtesy often reflects the Bank’s standard of service. He/she has to ensure that both front and back offic e operat ions are perfo rmed fast, accura tely and frien dly. ReportingLine: Direc tly to Branch Finance Officer Loc tions: Sengerema Mini Branch WorkSchedule: As per TPB Staff regulations S l ry: Commensurate to the Job Adver tised Essenti lDuties ndResponsibilities:- Guide pros pectiv e customers who come ove r the counter for inqui ries. Coordinate al l counter acti vi ties while ensuring tha t qualit y service is pr ovided to customers. Recei ve Cash and Che que depo sits Posting Transactions Ver ify tell er proof of cas h and tell er proof of che ques aga inst act ual documents by tickin g and signing the printou ts. Scru tinize internal vouchers to ens ure that the y are properly drawn and authorized in line with the approval limits. Handle Foreign Exchange Transactions Cross se ll Bank s Products t o Customers Affixi ng photogra phs in new/contin uatio n customer pass books Corr esp ond with Cards custodian s on iss ues relat ing to ATM cards , check reports in order to solve customer complain ts. Any other dutie s as may be assigned by Supervisor /BFO from time to time. Compl y wi th the Policies and standards , Local laws and Regulati ons, Control s and Procedures of the Bank. Report Suspicious Transactions Ensure you comp ly with Money Launde ring Preventio n as per Bank Pol icy , Know your Customer(KYC)/Customer Due Diligence (CDD) Issue new pa ssbook s and ID cards to new customers. Scrutinizing and shor t casti ng custo mers passbooks before maki ng payment on customer’s accounts Tanz ani a Pos tal Bank is an establi shed Ban k by the Act No. 11 of 1991 as amende d by Act No. 11 of 1992. TPB is a Ban k tha t provides competit ive financ ial service s to our customers and creat es value for our stak eholde rs through innovative products. TPB is a Ban k, whose visi on is “t o be the lea din g bank in Tanza nia in the provision of affordable, accessible and convenient financial services”. As part of effective organizational development and management of its human capital in an eff ect ive way, TPB commi ts its elf towards att aining , ret aining and develo ping the highl y capabl e and qualified workforc e for TPB betterment and the Nation at large.
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Transcript of Banking Operations Officer.pdf
7/27/2019 Banking Operations Officer.pdf
http://slidepdf.com/reader/full/banking-operations-officerpdf 1/2
BANKING OPERATIONS OFFICER (1POSITION)
Tanzania Postal Bank (TPB) seeks to appoint dedicated, self-motivated and highly organizedBanking Operations Officer (1 position) to join Directorate of Technology and Operationsbased in Sengerema.
JOB SUMMARY:
Banking Operations Officer will be responsible for serving customers effectively, maintaincompetitive turnaround time and process transactions accurately. His/her efficiency andcourtesy often reflects the Bank’s standard of service. He/she has to ensure that both front
and back office operations are performed fast, accurately and friendly.
Report ing Line: Directly to Branch Finance OfficerLoc tions: Sengerema Mini BranchWork Schedule: As per TPB Staff regulations
S l ry: Commensurate to the Job Advertised
Essenti l Duties nd Responsibi li t ies:-
Guide prospective customers who come over the counter for inquiries. Coordinate all counter activities while ensuring that quality service is provided to
customers. Receive Cash and Cheque deposits Posting Transactions
Verify teller proof of cash and teller proof of cheques against actual documents byticking and signing the printouts.
Scrutinize internal vouchers to ensure that they are properly drawn and authorized inline with the approval limits.
Handle Foreign Exchange Transactions
Cross sell Banks Products to Customers
Affixing photographs in new/continuation customer pass books Correspond with Cards custodians on issues relating to ATM cards, check reports in
order to solve customer complaints. Any other duties as may be assigned by Supervisor/BFO from time to time. Comply with the Policies and standards, Local laws and Regulations, Controls and
Procedures of the Bank.
Report Suspicious Transactions Ensure you comply with Money Laundering Prevention as per Bank Policy, Know your
Customer(KYC)/Customer Due Diligence (CDD) Issue new passbooks and ID cards to new customers.
Scrutinizing and short casting customers passbooks before making payment oncustomer’s accounts
Tanzania Postal Bank is an established Bank by the Act No. 11 of 1991 asamended by Act No. 11 of 1992. TPB is a Bank that provides competitivefinancial services to our customers and creates value for our stakeholdersthrough innovative products.
TPB is a Bank, whose vision is “to be the leading bank in Tanzania in theprovision of affordable, accessible and convenient financial services”. As partof effective organizational development and management of its human capitalin an effective way, TPB commits itself towards attaining, retaining anddeveloping the highly capable and qualified workforce for TPB betterment andthe Nation at large.
7/27/2019 Banking Operations Officer.pdf
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Computing and charging commissions, interest and all other bank charges on customers. Fill delivery notes/registers for items moved from one office to another by post of
dispatch. Balancing teller’s cash at the closure of business daily.
Check and sign back-office entries raised by the respective clerks/tellers.
Prepare Bank reconciliation statement timely and accurately. Reconcile and clear all suspended transactions Filing/bundling records for safe keeping in the record rooms.
KEY RESUL S AREA:
Customer Satisfaction Individual Productivity and Turnaround time Minimum Cash Differences Accuracy of Transactions Postings
KEY RELA IONSHIPS
Internal: All TPB Staff External: Regulators/ Customers/Clients
E X PER I ENC E AND KNOWLEDGE REQU I R ED
EDUCA ION: Bachelor degree/Advance diploma in Banking, Economics,
commerce, Business Administration, Finance or Accountingfrom any recognized University or Institute
EXPERIENCE: At least 1-3 year of relevant Banking experience
Working knowledge of Equinox Functionality
SKILLS / A RIBU ES: Strong leadership & people management skills Prioritize Tasks
Team player
Applicants are invited to submit their Curriculum Vitae and Application Letter(ind ic t in g the pos i t ion t i t le in the sub jec t h e d ing ) via e-mail to:recruitment@post lb nk.co.tz . Applications via other methods will not beconsidered. If you are not contacted by Tanzania Postal Bank within seven daysafter the deadline, consider your application was unsuccessful. Short listedcandidates may be subjected to any of the following: a security clearance; acompetency assessment; physical capability assessment and reference checking.
Applicants need to submit only the Curriculum Vitae (CV) and the Letter of Applications indicating the Job advertised. Other credentials will have to besubmitted during the interview for authentic check and other administrativemeasures and should not in any way be attached during application.
nz n i P ost l B nk is n Equ l Oppo rtun it y Em p loyer nd is very
c omm i tt ed t o e nv iro nm e nt l, h e lt h n d s fe ty M n g eme n t.
P le se forw rd your ppl ic tions before 23rd July 2014
