Baldrigein everyday language

Cabin Fever Day – UCSD

Scott J. Burgmeyer

02/17/2014

Agenda

• Why did you attend this session?

• What is Baldrige?

• Why Baldrige?

• Baldrige Criteria

• ADLI & LeTCI

• Open Discussion

What is Baldrige?

Baldrige History

• Early 1980’s industry and government recognized the ever changing competitive world market

• US Businesses didn’t recognize the need for quality AND/OR how to begin

• Established in the 1987 (The Malcom Baldrige National Quality Improvement Act)

• 3 Sets of Criteria – Business, Healthcare & Education

• 102 organizations have received the award

Why Baldrige? The Baldrige Goal

• Help organizations assess their improvement efforts, diagnose their overall performance management system, and identify their strengths and opportunities for improvement

• Identify Baldrige Award recipients that will serve as role models for other organizations. In addition, the Criteria help strengthen U.S. competitiveness by:• Improving organizational performance practices, capabilities, and results

• Facilitating communication and sharing of information on best practices among U.S. organizations of all types

• Serving as a tool for understanding and managing performance and for guiding planning and opportunities for learning

Baldrige Criteria

Baldrige CriteriaHow & What Questions

Process Categories – Cat 1-6

•Approach

•Deployment

•Learning

•Integration

•A

•D

•L

•I

Results Category 7

•Levels

•Trends

•Comparisons

•Integration

•Le

•T

•C

•I

Results Example

2007 2008 2009 2010 2011 2012 2013 2014

Student Scores

2007 2008 2009 2010 2011 2012 2013 2014

Student ScoresGoal

2007 2008 2009 2010 2011 2012 2013 2014

Student ScoresGoalNational Average

2007 2008 2009 2010 2011 2012 2013 2014

Student ScoresMetro DistrictsGoalNational Top Decile

UCSD and Baldrige