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Baker Hill Client Meeting 2016: It's More Than A Credit Memo
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It’s more than just a credit memo Getting the most from Advisor Sabrina Robbins- Sr. Business Process Architect, Baker Hill Marilee Connor- SVP Director of Credit Administration, The Bryn Mawr Trust Company Danielle D’Emilio- Commercial Lending Technology Administrator, The Bryn Mawr Trust Company
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Transcript of Baker Hill Client Meeting 2016: It's More Than A Credit Memo
It’s more than just a credit memoGetting the most from Advisor
Sabrina Robbins- Sr. Business Process Architect, Baker HillMarilee Connor- SVP Director of Credit Administration, The Bryn Mawr Trust Company
Danielle D’Emilio- Commercial Lending Technology Administrator, The Bryn Mawr Trust Company
Session Overview What can Advisor do for my institution?
Do you know what functionality is available Scalability Support total workflow
The Bryn Mawr story How Advisor can grow with your institution Innovative ways to incorporate Advisor into
your total commercial banking process Phased Rollout How Bryn Mawr leveraged
Advisor Why they bought Lessons learned Gained efficiencies
What is Advisor?
A suite of business banking components on a single platform, integrated
with 3rd party applications
Packaged based on business needs
Baker Hill Advisor for Relationship Lending (CA, SA, EA)
Baker Hill Advisor for Portfolio Risk Management (SA, PRA)
Scalability of Advisor
Growing with Advisor Understanding the difference in
End to End Process Total Process Workflow
End to End Process (E to E) Emphasis on moving information/data from time of first capture
through credit approval, ending with generation of documents and booking the transaction
Focus on executional aspects of data movement Typically a technology centric approach that involves integration across
multiple solutions to provide optimal results “How to” approach
Loan Request
Credit Analysis
Doc Prep Booking
Total Process Workflow (TPW) Emphasis on evaluating the process areas:
Sales Acquisition and RetentionOriginationPortfolio management
that interact to supporting the business lending workflow
Examination of the specific actions/tasks that are completed by each process area to identify intersection points and potential streamlining opportunities to minimize redundancy
Workflow and process centric approach vs. Task/transaction approach, ie. supporting the overall process vs. simply “completing the transaction”
Focus on long term Efficiency and institutionalized Effectiveness
Business Development (RL)
Origination/Credit Analysis (RL/SA)
Doc PrepCore
Portfolio Management
(PRM/SA)
Technology as a “Facilitator” vs. “the answer”
Future State
Automation 0 – 10%
Roles/Responsibilities0 – 30%
Process0 – 40%
Practices0 – 20%
Organizational Impact (Time/Pushback)
Effici
ency
(% L
ift)
CurrentState
Potential Retu
rns
Baker Hill Solution Implementation
Stra
tegi
c R
oadm
ap
AboutMarilee Connor, SVP Director of Credit Administration
Brief History of Bryn Mawr Trust:
Founded in 1889, BMT is a Community Bank, with 34 branch locations and 4 wealth management offices located in the Philadelphia suburbs, Hershey PA and Wilmington DE. BMT serves clients through its Wealth, Private Banking and Insurance divisions, in addition to Mortgage and Commercial Banking Departments.
Total Assets: $3.1B; $2.4B Loans/Leases; $1.6B Commercial Loans; 9.3B Wealth Assets
# Employees – 527 We’ve completed 3 Bank acquisitions and 5 wealth/insurance
acquisitions since 2009
Baker Hill client since 1999
The Bryn Mawr Story
Success factors that lead to improved client experience Defined, repeatable processes Successful import of FISERV Signature information. Successful Export of information to LASER PRO Pipeline Reporting Ability to build a required documents, i.e. Credit memo, booking sheet, closing checklist, T&C, Adverse
Action. User acceptance
The Bryn Mawr Story
What we bought? Advisor RL1 Advisor PRM T Advisor RL2
Phased Roll out How we were able to optimize all of the modules
The Bryn Mawr Story
Project Phases: Business Requirements Vendor Research & Validation Build project plan with Baker Hill and Sr. Mgmt Communication
Team Weekly meetings Monthly exec updates
The Bryn Mawr Story
How Advisor changed the way we do business Eliminate manual processes Eliminate duplicate entry Improve reporting
The Bryn Mawr Story
Result of the innovated ways we use Advisor Increase Loan Volume FTE
Lessons Learned
Importance of Data Integrity Correct Elements
Be prepared Understand roles Understand total workflow
Moving forward…
Next steps
Questions
THANK YOU
Optimize,
Change, Innovate#BHCM16@bakerhill
For more information, visit our Solutions Showcase, or, contact your presenter at [email protected]
