AN OVERLOOK AT INTERLIBRARY LOAN IN TURKEY: THE CASE OF SABANCI UNIVERSITY

Bahadır BarutSabancı UniversityInformation Center

INTERLIBRARY COOPERATION AND INTERLIBRARY LOAN SERVICE IN TURKEY

History 1961 Libraries Committee

Borrowing books from domestic and foreign libraries

1982 (YÖK) Council of Higher Education 1983 Documentation Center was

established in (YÖK) 1985 Photocopy Request Form 1987 Book/Photocopy Request Form

UNİON CATALOGS

TO-KAT (TOplu KATalog) Union Catalog since 2007

Created by Turkish Academic Network and Information Center (ULAKBİM)

Yordam Union CatalogYORDAM 2001

TO-KAT UNION CATALOG

YORDAM UNİON CATALOG

AUTOMATION SYSTEMS KİTS & TÜBESS

KİTS (Interlibrary Loan Tracking System )

Anatolian University Libraries Consortium (ANKOS) ANKOS Collaboration Research Group 2006 In the 8th meeting of ANKOS in 2008 KİTS is a multiuser, online application

Put into practice by 7 member institutions in July 2008 İstanbul Technical University Sabancı University Marmara University İstanbul Commerce University Bahçeşehir University Kadir Has University İstanbul Bilgi University

KİTS has now 172 members and it is an ever-developing system whose number of members is rapidly increasing

KİTS

KİTS

TÜBESS

TÜBESS (Document Supply System in Turkey ) since 2011 Developed by (Turkish Academic

Network and Information Center (ULAKBİM))

TÜBESS Participation Agreement

TÜBESS DOCUMENT SUPPLY SYSTEM

TÜBESS

SABANCI UNIVERSITY

SABANCI UNIVERSITY

182 15 13 21

450

17

1

SABANCI UNIVERSITY INFORMATION CENTER

AİM

to support Sabancı University's educational programs

to meet the information needs of its members

to cooperate with the other institutions at the national and international level

to organize comfortable study environment

INFORMATION CENTER

INFORMATION CENTER

INFORMATION CENTER’S VALUES

User-oriented Perfectionist service understanding High quality service and product Creative, innovative and flexible structure Open communication Proactive Integrated system Learning how to learn Cooperative and participative Respectful to the thoughts of the users and the

copyrights

THE AIM OF ILL&DOCUMENT SUPPLY SYSTEM

To meet Sabancı University members’ information and document needs

Contribute to national and international knowledge Fulfil the requests on the information resources Meet similar requests made by other institutions Academic members, retired academic members, administrative

staff, students, graduates and retired employees Innovative Millennium library automation system All ILL operations are executed by ILL module of Millennium

ILL REQUESTS

The Academic members, retired academic members, administrative staff and students of Sabancı University may request information resources that are not available in the collections of Sabancı University Information Center from other institutions.

ILL Request Form over the website 5 books at a time Copyright Law Incomplete bibliographic data Without any delay Second notification Extension Lost or damaged

User TypesDomestic/Foreign

Academic and Emeritus Members 5Graduates 5Undergraduates and Exchange Students 3Administrative staff 2Alumni and Retirees 0

DOCUMENT SUPPLY REQUESTS

The academic, emeritus and administrative staff, students and alumni and retirees.

Article, Chapter in Books and Conference Proceedings Request Form

Copyright Law Notifications 3rd , 7th and 15th working

days Incomplete bibliographic data (3 days)

User Types Domestic Foreign

Academic and Emeritus Members 50 15 +5 article / 50$

Graduates 25 10 +3 article/ 25$

Undergraduates and Exchange Students 10 5

Administrative staff 2 3

Alumni and Retirees 2 3

RECEIVING REQUESTS 

ILL Request Form ill-documentsupply@sabanciuniv.edu The requests are processed in 1-3

working days. Domestic resources may be 2-3 days Foreign resources, it may be 2-3 weeks

EVALUATION OF THE REQUESTS AND SENDING

TO-KAT

YORDAM Union Catalogs

OCLC WorldCat

KİTS

OCLC WorldShare

FULFILLING THE REQUESTS

Return date is attached to the front cover

Books are delivered to the Circulation Desk

Users are informed via e-mail Owner doesn’t take the ILL book

within 1 week, second notification Returned to the supplying institution 6 months

THE PROCEDURES FOR EXTENSION OF LOAN PERIOD

Generally 30 days Some institutions 15 days e-mail Phone 3 days before the return date According to the rules of lending

library

USER SATISFACTION SURVEY

USER SATISFACTION SURVEY

92% of the requests were fulfilled in 2014

Satisfaction rate 99%

USERS’ EXPECTATIONS

ILL users’ expectations can be listed in three parts

Fast access to the requested resource.

Continuous feedback on the status of the requested resource.

Fulfilment of their request on extension of loan period.

THE PROBLEMS ENCOUNTERED IN ILL & DS

Sending the requests by e-mail instead of webform

THE PROBLEMS ENCOUNTERED IN ILL & DS

Making the requests with inadequate bibliographic data

The request owners’ failure to review the collection before making a request

The scarcity of specialized ILL librarians Late turnaround time by the supplying

institutions High costs for supplying articles The problem of copyright for the supplied

articles The users’ failure to take the supplied articles

THE PROBLEMS ENCOUNTERED IN ILL & DS

The long shipping time and customs problem for the books supplied from abroad

High postage and shipment costs Extension of loan period of the domestic

and foreign resources The low limit of books enforced by some

domestic institutions The request owner’s failure to comply

with the rules (delaying or damaging the books)

The communication problems experienced in OCLC WorldShare

THE PROBLEMS ENCOUNTERED IN ILL & DS

Reliability of web discovery tools in reviews

RECOMMENDATIONS

Specific ILL librarian Use KİTS more efficiently Full knowledge about the databases and all

collections Combine two automation systems KİTS and TÜBESS YÖK User satisfaction Flexible on extension of loan period and book limits Supplying period Feedback and continuous notifications International discussions websites as well as the

current literature

Thank you

bbarut@sabanciuniv.edu