Baglottachien University LibraryBaglottachien University Library Contingency Plan Contingency Plan

by Team 3by Team 3

GroupGroup

Team 3Team 3

AlisonAlison （（ HK Baptist Uni.HK Baptist Uni. ））

Aini and EstelaAini and Estela

Aini

(International Islamic Uni.) Estela

(Davao Doctors college)

Guo and YangGuo and Yang

Guo

（ Tongji Uni. ） Yang

（ Fudan Uni. ）

Vision of our New Service ModelVision of our New Service Model

• Libraries as a learning centre and a teaching laboratory and discussion space

• With interactive electronic whiteboard

• Use technology to serve students, e.g. wireless, RFID （ Radio Frequency Identification 射频识别 , 俗称电子标签） , video conferencing

Benefits of the New service modelBenefits of the New service model

• Spend less money using Spend less money using Document DeliveryDocument Delivery service service• Use e-resources and open access journalsUse e-resources and open access journals• Use interlibrary loaning among branch libraryUse interlibrary loaning among branch library — — less space for books, less space for books, more space for learning commonmore space for learning common• Use Student assistant or volunteers to manage the Use Student assistant or volunteers to manage the learning centrelearning centre• RFID self-checkRFID self-check• Volunteer programVolunteer program

BenchmarkingBenchmarking （（ 11 ））• Space• Collection, e-resources• Staffing• Type of visitors• What kind of services provided• User satisfaction• Opening hours• Computers• Service model• Special collections• Equipment/infrastructure

BenchmarkingBenchmarking （（ 22 ））• Collect data from other U on their web

sites and annual report

• Compare with universities in the same category providing similar services

Performance indicatorPerformance indicator （（ 11 ））• Annual additions to stock through donation• Stock• Free access to j/open access journal• Space/facilities• Library staff• Use of library service including ILL, Info Literacy

useful loan• Type of visitors• Participants in group presentation• Expenditure: IT expenditure• Number of library space• Hours open per year

Performance indicatorPerformance indicator （（ 22 ））• For what purpose:• Show how well the resources, facilities and services are used• Show the importance of the library to the University• Show how efficient we make use of our limited manpower to manage the new learning centre and 4 branch libraries• Who will use the new learning centre• How much we spend• To convince the donors • To highlight the uniqueness of the collection• To measure how frequent users would use the new service we

introduce• To know how important the users think of our new service?

Self review guide: examplesSelf review guide: examples（（ 11 ））

• Whether Library’s objectives have been met.– Service quality achieved standard– Received good feedback from users including students

and faculty– Money spent accordingly– Resources are well-used– Provide on and off-campus access to resources

• To what extent has the Library achieved these objectives?-- Over 80%

Self review guide: examplesSelf review guide: examples （（ 22 ））

• How do we know this? (A substantiated assessment of the current situation with reference to the data sources)

– Through user evaluation survey– Through external auditor– Through peer review– Through focus group– Through meetings with donors, stakeholders

Self-review guideSelf-review guide （（ 11 ））

• Where is the Library now? (An analysis of areas for future development.)– Strength: spend less money, extend our service,

provide collaborative activities inside the library or outside the library

– Weakness: not enough space, resources and manpower

– Opportunities: better use of technology– Threats: not enough readers, not enough donors,

decreasing number of students

Self-review guideSelf-review guide （（ 22 ））• What should the Library do next? (The plans of

action for improvement and sustainability.)– Investigate the possibility of new management

approach in better utilizing library manpower and unemployed or volunteers

– Look for possible donors/alumni/faculty

• How will this be measured, and against which benchmarking standards? – Set up OA committee to review the service including

student, faculty, librarian

Critical success factorsCritical success factors

• Service quality: obtain good user feedback• Human resources: leadership, cooperation with

other departments, support from the top management

• Review and feedback: positive feedback from donors/users

• Access & Resources: availability of resources needed by the University in a few days

• Infrastructure for internet access/technology

• The only man who never makes a mistake is the

man who never does anything — Theodore Roosevelt

• I am careful not to confuse excellence with perfection.

Excellence, I can reach for; perfection is God’ business. — Michael J. Fox

• Better Library, Better Life — Team 3

Many Thanks toMany Thanks to ( ( 衷心感謝衷心感謝 )) (Terima (Terima KKasih)asih) (Daghang Salamat) (Daghang Salamat) Hong Kong University LibrariesHong Kong University Libraries IGROUP IGROUP Mr. Richard Luce Mr. Richard Luce Ms Ellen Tise Ms Ellen Tise Dr. Anthony Ferguson Dr. Anthony Ferguson Mr. Peter Sidorko Mr. Peter Sidorko Ms Angela Ko Ms Angela Ko

Every speakers! Every speakers!