Baffling casejekyll hyde
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![Page 1: Baffling casejekyll hyde](https://reader034.fdocuments.net/reader034/viewer/2022042614/55978a1f1a28ab785a8b46ca/html5/thumbnails/1.jpg)
The Art of Quality IN Action
Baffling Case ofConsumer Jekyll and
Corporate Hyde
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• To be Consistent we must become sensitive to Quality in our role.
• We can no longer resent being held accountable for the Quality of our Actions.
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It had been another long day at the office……
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“Oh, well,” he thought, “another day, another dollar. Time to head home, it will all
still be here tomorrow.”
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“Doesn’t anyone care about quality anymore?”
• To be Consistent we must become sensitive to Quality in our role.
• We can no longer resent being held accountable for the Quality of our Actions.
![Page 6: Baffling casejekyll hyde](https://reader034.fdocuments.net/reader034/viewer/2022042614/55978a1f1a28ab785a8b46ca/html5/thumbnails/6.jpg)
The Jekyll and Hyde Effect
• The story of Jekyll & Hyde is of a man trying to separate the disagreeable in him from the agreeable.
• It is a story of how the most familiar things we know can contain something more than face value can offer.
• If we can sift through the worst of what we see in designs and find the best, we will come back richer for it.
• Things are not what they appear.
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The Science and Art of Quality
• Worth
• Value
• Excellence
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The Science and Art of Consistency
• Reliability
• Stability
• Dependability
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The Process Begins With Us
• No one uses Einstein’s genius as a reason for not being able to balance their checkbook.
• No reason for the rest of us not to endeavor to become competent leaders ourselves.
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Alchemy of Leadership
• Take Responsibility
• Be Available
• Be Well Informed
• Know The Job
• Build Teamwork
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We take care that our neighbor will not cheat us. But a day comes when we begin to care that we do not cheat our neighbor. Then all goes well.
We have changed our market-cart into a chariot
of the Sun. ~~~Ralph Waldo Emerson
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