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Back to Basics CRM

Sage CRM

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Back to Basics CRMCommunicate. Collaborate. Compete.

A CRM web programme offers business a rapid route to success and value

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CRM is…

“A business strategy whose outcomes optimise profitability, revenue and customer satisfaction… CRM web technologies should enable greater customer insight, increased customer access, more effective customer interactions, and integration throughout all customer channels and back-office enterprise functions”.

- Gartner

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CRM is…a Business Strategy, not a Technology

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Communicate. Collaborate. CompeteBack to basics with web based CRM solutions

Communicate

Planning Pays Dividends•Define your needs•Commit to measures•Build coherence

Compete

Build upon your strategy•Information everywhere•Focus on strategic goals

Collaborate

Think company-wide•Not just for one area•Link processes for value•Leverage knowledge

sagecrm.com

Communicate. Collaborate. CompeteBack to basics with web based CRM solutions

Communicate

Planning Pays Dividends•Define your needs•Commit to measures•Build coherence

Define your needs …•Stakeholder analysis•Benefits prioritisation

Commit to measures …•Justify the investment costs - IRACIS

Build coherence•Clear descriptions of strategic objectives

sagecrm.com

Communicate. Collaborate. CompeteBack to basics with web based CRM solutions

Communicate

Planning Pays Dividends•Define your needs•Commit to measures•Build coherence

Safecall talks about the importance of communication with customers around the world …

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Communicate. Collaborate. CompeteBack to basics with web based CRM solutions

Collaborate

Think company-wide•Not just for one area•Link processes for value•Leverage knowledge

Not just for one area …•Company wide benefits•Learn & grow with your plans

Link processes for value …•Processes that make sense for customers

Leverage knowledge …•Share the corporate wisdom

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Communicate. Collaborate. CompeteBack to basics with web based CRM solutions

Collaborate

Think company-wide•Not just for one area•Link processes for value•Leverage knowledge

Cellular Solutions talk about the importance of collaboration across his company when it comes to customer care …

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Communicate. Collaborate. CompeteBack to basics with web based CRM solutions

Compete

Build upon your strategy•Information on tap•Focus on strategic goals

Information on tap …•Information anywhere, anytime

Focus on strategic goals …•Embed & evolve the implementation

sagecrm.com

Communicate. Collaborate. CompeteBack to basics with web based CRM solutions

Compete

Build upon your strategy•Information on tap•Focus on strategic goals

Information on tap …•Information anywhere, anytime

Focus on strategic goals …•Embed & evolve the implementation

sagecrm.com

Back to Basics CRMCommunicate. Collaborate. Compete.

Communication, collaboration & competing effectively …

Requires a focus on a planned deployment and stakeholder investment.

See for yourself the difference that Sage CRM could make to your business

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